Guest services vs player services representative

The differences between guest services and player services representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest services and a player services representative. Additionally, a player services representative has an average salary of $28,843, which is higher than the $27,247 average annual salary of a guest services.

The top three skills for a guest services include guest service, reservations and customer service. The most important skills for a player services representative are guest service, data entry, and customer service.

Guest services vs player services representative overview

	Guest Services	Player Services Representative
Yearly salary	$27,247	$28,843
Hourly rate	$13.10	$13.87
Growth rate	-4%	-4%
Number of jobs	94,619	218,951
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

What does a guest services do?

Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation. They multitask in the industry to provide outstanding service to guests. Building good relationships with customers is paramount to their job as they help promote a friendly environment. Their primary aim is to make their customers happy and satisfied with any service they offer.

What does a player services representative do?

Player service representatives enjoy a salary of around $36K per year and must have high school diplomas or bachelor's degrees. They provide the main links between a football team's locker room and unions in meetings. They are also responsible for encouraging the use of funds, and they are elected every two years.

Guest services vs player services representative salary

Guest services and player services representatives have different pay scales, as shown below.

	Guest Services	Player Services Representative
Average salary	$27,247	$28,843
Salary range	Between $20,000 And $35,000	Between $22,000 And $36,000
Highest paying City	New York, NY	Sacramento, CA
Highest paying state	New York	Massachusetts
Best paying company	Columbia University in the City of New York	Diablo Country Club
Best paying industry	Retail	Hospitality

Differences between guest services and player services representative education

There are a few differences between a guest services and a player services representative in terms of educational background:

	Guest Services	Player Services Representative
Most common degree	Bachelor's Degree, 45%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Guest services vs player services representative demographics

Here are the differences between guest services' and player services representatives' demographics:

	Guest Services	Player Services Representative
Average age	40	40
Gender ratio	Male, 38.0% Female, 62.0%	Male, 35.6% Female, 64.4%
Race ratio	Black or African American, 10.6% Unknown, 5.5% Hispanic or Latino, 22.3% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8%	Black or African American, 10.0% Unknown, 5.8% Hispanic or Latino, 20.6% Asian, 6.6% White, 56.0% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between guest services and player services representative duties and responsibilities

Guest services example responsibilities.

Manage crew by utilizing professional leadership skills.
Train several employees during tenure on daily operations and Marriott policies.
Complete Marriott stats workshop, and hone comprehension of sales tactics.
Assist the front desk with answering the PBX systems and registering them in the hotel.
Participate in leadership training sessions with senior counselors.
Handle banking transactions/deposits and maintain POS system for daily accounting.

Player services representative example responsibilities.

Maintain relationships with premium level player-base through telemarketing and event marketing to ensure property gaming revenue goals are achieve and exceed.
Experience with AS400 systems, CMS and LMS.
Assist seniors on their Medicare coverage and premiums.
Review and maintain DMV policy and procedure manual.
Operate a POS system to process and itemize admissions.
Serve as subject matter expert for transportation master data integrity in TMS.

Guest services vs player services representative skills

Common guest services skills

Guest Service, 41%
Reservations, 8%
Customer Service, 6%
Front Desk, 6%
Wine, 4%
Phone Calls, 3%

Common player services representative skills

Guest Service, 15%
Data Entry, 11%
Customer Service, 9%
Casino Floor, 8%
Reservations, 6%
Excellent Guest, 6%

Guest Services vs. similar jobs

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Office and Administrative Industry
Guest Services
Guest Services vs Player Services Representative

Updated January 8, 2025

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