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The differences between guest services and sales associate and customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a guest services and a sales associate and customer service. Additionally, a sales associate and customer service has an average salary of $28,654, which is higher than the $27,247 average annual salary of a guest services.
The top three skills for a guest services include guest service, reservations and customer service. The most important skills for a sales associate and customer service are customer service, plumbing, and sales associates.
| Guest Services | Sales Associate And Customer Service | |
| Yearly salary | $27,247 | $28,654 |
| Hourly rate | $13.10 | $13.78 |
| Growth rate | -4% | -4% |
| Number of jobs | 94,619 | 298,588 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | High School Diploma, 34% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation. They multitask in the industry to provide outstanding service to guests. Building good relationships with customers is paramount to their job as they help promote a friendly environment. Their primary aim is to make their customers happy and satisfied with any service they offer.
Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.
Guest services and sales associate and customer services have different pay scales, as shown below.
| Guest Services | Sales Associate And Customer Service | |
| Average salary | $27,247 | $28,654 |
| Salary range | Between $20,000 And $35,000 | Between $21,000 And $38,000 |
| Highest paying City | New York, NY | Bellevue, WA |
| Highest paying state | New York | Connecticut |
| Best paying company | Columbia University in the City of New York | GEICO |
| Best paying industry | Retail | Manufacturing |
There are a few differences between a guest services and a sales associate and customer service in terms of educational background:
| Guest Services | Sales Associate And Customer Service | |
| Most common degree | Bachelor's Degree, 45% | High School Diploma, 34% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between guest services' and sales associate and customer services' demographics:
| Guest Services | Sales Associate And Customer Service | |
| Average age | 40 | 40 |
| Gender ratio | Male, 38.0% Female, 62.0% | Male, 39.8% Female, 60.2% |
| Race ratio | Black or African American, 10.6% Unknown, 5.5% Hispanic or Latino, 22.3% Asian, 6.5% White, 54.3% American Indian and Alaska Native, 0.8% | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |