Head server vs shift leader and server

Differences between head server and shift leader and server duties and responsibilities

Head server example responsibilities.

• Train and manage all BOH employees.
• Manage all servers' end of night cash out and prepare host and bartending tip out.
• Manage opening and closing duties, including restocking items and insuring the FOH are clean and shut down correctly.
• Manage technical support, business analysis, project management, application development and support, training, and facilitation.
• Help drive and increase restaurant sales by upselling and highlighting off menu items.
• Train new employees on operating the micros system and on self-presentation and customer service.
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Shift leader and server example responsibilities.

• Provide customers with a great dining experience while serving or bartending.
• Accommodate individual needs such as food allergies, drink preferences, and make suggestions.
• Coach server team in upselling techniques to maximize ticket totals / high service standards.
• Cater to their dining and bartending needs, while suggestively selling new items on the menu.
• Recognize for exceeding sales goals on a consistent basis by upselling, suggestively selling and cross-selling.
• Create delicious tasting food items and be responsible for knowing how to run the (POS) system.
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