Help desk team lead vs computer analyst

The differences between help desk team leads and computer analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a help desk team lead, becoming a computer analyst takes usually requires 4-6 years. Additionally, a computer analyst has an average salary of $75,852, which is higher than the $72,204 average annual salary of a help desk team lead.

The top three skills for a help desk team lead include technical support, desk support and help desk. The most important skills for a computer analyst are computer system, troubleshoot, and C++.

Help desk team lead vs computer analyst overview

	Help Desk Team Lead	Computer Analyst
Yearly salary	$72,204	$75,852
Hourly rate	$34.71	$36.47
Growth rate	10%	9%
Number of jobs	63,491	75,369
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 58%
Average age	42	43
Years of experience	2	6

Help desk team lead vs computer analyst salary

Help desk team leads and computer analysts have different pay scales, as shown below.

	Help Desk Team Lead	Computer Analyst
Average salary	$72,204	$75,852
Salary range	Between $57,000 And $90,000	Between $57,000 And $99,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	Washington
Best paying company	-	Citi
Best paying industry	-	Technology

Differences between help desk team lead and computer analyst education

There are a few differences between a help desk team lead and a computer analyst in terms of educational background:

	Help Desk Team Lead	Computer Analyst
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 58%
Most common major	Business	Computer Science
Most common college	Stanford University	Stanford University

Help desk team lead vs computer analyst demographics

Here are the differences between help desk team leads' and computer analysts' demographics:

	Help Desk Team Lead	Computer Analyst
Average age	42	43
Gender ratio	Male, 67.2% Female, 32.8%	Male, 71.4% Female, 28.6%
Race ratio	Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4%	Black or African American, 10.2% Unknown, 5.0% Hispanic or Latino, 11.0% Asian, 14.6% White, 59.1% American Indian and Alaska Native, 0.2%
LGBT Percentage	11%	8%

Differences between help desk team lead and computer analyst duties and responsibilities

Help desk team lead example responsibilities.

Lead testing of pilot VPN software; configure technologies to aid in managing Windows/mainframe accounts.
Assist in managing SQL database ensuring network connectivity, integrity of data and schedule tasks are complete.
Manage the wireless accounts for all user's providing replacements and troubleshoot cell phone issues and billing questions.
Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
Implement TCP/IP core networking services.
Assist setup of CITRIX for end users.

Computer analyst example responsibilities.

Manage and create custom DNS for customers.
Manage technology deployment of major projects implementing select solutions using ITIL practices.
Serve as systems and network administrator managing hundreds of distribute Linux computers across campuses.
Manage inventory of forensic hardware and software utilities of forensic laboratory as well as maintaining forensic workstations and laboratory LAN.
Support OS environment, mainframe environment and PC's.
Schedule jobs, write Unix and Linux shell scripts, develop standards.

Help desk team lead vs computer analyst skills

Common help desk team lead skills

Technical Support, 11%
Desk Support, 7%
Help Desk, 5%
Remedy, 5%
SLA, 4%
ITIL, 4%

Common computer analyst skills

Computer System, 8%
Troubleshoot, 7%
C++, 6%
Customer Service, 6%
Linux, 5%
Technical Support, 5%