Help desk team lead vs help desk leader

The differences between help desk team leads and help desk leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a help desk team lead and a help desk leader. Additionally, a help desk team lead has an average salary of $72,204, which is higher than the $56,781 average annual salary of a help desk leader.

The top three skills for a help desk team lead include technical support, desk support and help desk. The most important skills for a help desk leader are technical support, troubleshoot, and remedy.

Help desk team lead vs help desk leader overview

	Help Desk Team Lead	Help Desk Leader
Yearly salary	$72,204	$56,781
Hourly rate	$34.71	$27.30
Growth rate	10%	10%
Number of jobs	63,491	67,740
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 59%
Average age	42	42
Years of experience	2	2

Help desk team lead vs help desk leader salary

Help desk team leads and help desk leaders have different pay scales, as shown below.

	Help Desk Team Lead	Help Desk Leader
Average salary	$72,204	$56,781
Salary range	Between $57,000 And $90,000	Between $38,000 And $84,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between help desk team lead and help desk leader education

There are a few differences between a help desk team lead and a help desk leader in terms of educational background:

	Help Desk Team Lead	Help Desk Leader
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 59%
Most common major	Business	Business
Most common college	Stanford University	Stanford University

Help desk team lead vs help desk leader demographics

Here are the differences between help desk team leads' and help desk leaders' demographics:

	Help Desk Team Lead	Help Desk Leader
Average age	42	42
Gender ratio	Male, 67.2% Female, 32.8%	Male, 67.2% Female, 32.8%
Race ratio	Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4%	Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.4% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between help desk team lead and help desk leader duties and responsibilities

Help desk team lead example responsibilities.

Lead testing of pilot VPN software; configure technologies to aid in managing Windows/mainframe accounts.
Assist in managing SQL database ensuring network connectivity, integrity of data and schedule tasks are complete.
Manage the wireless accounts for all user's providing replacements and troubleshoot cell phone issues and billing questions.
Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
Implement TCP/IP core networking services.
Assist setup of CITRIX for end users.

Help desk leader example responsibilities.

Lead a support team in the global transition of a new VPN remote access tool.
Develop within SharePoint and manage the SharePoint environment.
Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
Streamline processes using SharePoint to save department time and money.
Resolve user problems regarding batch processing, twinax and TCP/IP connectivity.
Monitor SLA activity to ensure HD tickets meet the SLA guidelines.

Help desk team lead vs help desk leader skills

Common help desk team lead skills

Technical Support, 11%
Desk Support, 7%
Help Desk, 5%
Remedy, 5%
SLA, 4%
ITIL, 4%

Common help desk leader skills

Technical Support, 8%
Troubleshoot, 6%
Remedy, 6%
Help Desk, 5%
Desk Support, 5%
Customer Satisfaction, 5%