Help desk team lead vs level senior technician

Differences between help desk team lead and level senior technician duties and responsibilities

Help desk team lead example responsibilities.

• Lead testing of pilot VPN software; configure technologies to aid in managing Windows/mainframe accounts.
• Assist in managing SQL database ensuring network connectivity, integrity of data and schedule tasks are complete.
• Manage the wireless accounts for all user's providing replacements and troubleshoot cell phone issues and billing questions.
• Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
• Implement TCP/IP core networking services.
• Assist setup of CITRIX for end users.
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Level senior technician example responsibilities.

• Manage and support NT network/domain and associate services DNS, and DHCP.
• Update and manage BMC remedy ticketing system to follow timely resolution of all work orders.
• Create and manage numerous VMware installs for internal testing and utilization by the product phone support group.
• Manage tasks with minimal supervision, completing projects and services on schedule and meeting service level agreements (SLA) consistently.
• Develop and manage equipment inventory database, identify obsolete equipment and coordinate life-cycle replacement.
• Design and implement an inventory system using SharePoint providing a more efficient way to manage company assets.
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