Help desk team lead vs senior help desk

The differences between help desk team leads and senior help desks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a help desk team lead and a senior help desk. Additionally, a help desk team lead has an average salary of $72,204, which is higher than the $31,318 average annual salary of a senior help desk.

The top three skills for a help desk team lead include technical support, desk support and help desk. The most important skills for a senior help desk are home health, patients, and care plan.

Help desk team lead vs senior help desk overview

	Help Desk Team Lead	Senior Help Desk
Yearly salary	$72,204	$31,318
Hourly rate	$34.71	$15.06
Growth rate	10%	10%
Number of jobs	63,491	27,353
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 36%
Average age	42	42
Years of experience	2	2

Help desk team lead vs senior help desk salary

Help desk team leads and senior help desks have different pay scales, as shown below.

	Help Desk Team Lead	Senior Help Desk
Average salary	$72,204	$31,318
Salary range	Between $57,000 And $90,000	Between $21,000 And $46,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between help desk team lead and senior help desk education

There are a few differences between a help desk team lead and a senior help desk in terms of educational background:

	Help Desk Team Lead	Senior Help Desk
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 36%
Most common major	Business	Business
Most common college	Stanford University	New York University

Help desk team lead vs senior help desk demographics

Here are the differences between help desk team leads' and senior help desks' demographics:

	Help Desk Team Lead	Senior Help Desk
Average age	42	42
Gender ratio	Male, 67.2% Female, 32.8%	Male, 41.2% Female, 58.8%
Race ratio	Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4%	Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between help desk team lead and senior help desk duties and responsibilities

Help desk team lead example responsibilities.

Lead testing of pilot VPN software; configure technologies to aid in managing Windows/mainframe accounts.
Assist in managing SQL database ensuring network connectivity, integrity of data and schedule tasks are complete.
Manage the wireless accounts for all user's providing replacements and troubleshoot cell phone issues and billing questions.
Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
Implement TCP/IP core networking services.
Assist setup of CITRIX for end users.

Senior help desk example responsibilities.

Manage and maintain a VMWare virtual server environment.
Negotiate, manage and maintain SLA's with various vendors.
Manage customer expectations by ensuring applications are support to agree SLA's.
Manage system from PC's and POS to keep them running smooth and update.
Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
Provide VPN access, virus removals, file restores, mapping drives and printers plus a variety of other issues.

Help desk team lead vs senior help desk skills

Common help desk team lead skills

Technical Support, 11%
Desk Support, 7%
Help Desk, 5%
Remedy, 5%
SLA, 4%
ITIL, 4%

Common senior help desk skills

Home Health, 10%
Patients, 9%
Care Plan, 6%
Technical Support, 6%
RUN Errands, 5%
General Assistance, 4%