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Help desk team lead vs technical team lead

The differences between help desk team leads and technical team leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a help desk team lead and a technical team lead. Additionally, a technical team lead has an average salary of $90,219, which is higher than the $72,204 average annual salary of a help desk team lead.

The top three skills for a help desk team lead include technical support, desk support and help desk. The most important skills for a technical team lead are customer service, patients, and java.

Help desk team lead vs technical team lead overview

Help Desk Team LeadTechnical Team Lead
Yearly salary$72,204$90,219
Hourly rate$34.71$43.37
Growth rate10%10%
Number of jobs63,491254,215
Job satisfaction--
Most common degreeBachelor's Degree, 61%Bachelor's Degree, 52%
Average age4242
Years of experience22

Help desk team lead vs technical team lead salary

Help desk team leads and technical team leads have different pay scales, as shown below.

Help Desk Team LeadTechnical Team Lead
Average salary$72,204$90,219
Salary rangeBetween $57,000 And $90,000Between $66,000 And $122,000
Highest paying City-San Francisco, CA
Highest paying state-California
Best paying company-Google
Best paying industry-Automotive

Differences between help desk team lead and technical team lead education

There are a few differences between a help desk team lead and a technical team lead in terms of educational background:

Help Desk Team LeadTechnical Team Lead
Most common degreeBachelor's Degree, 61%Bachelor's Degree, 52%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Help desk team lead vs technical team lead demographics

Here are the differences between help desk team leads' and technical team leads' demographics:

Help Desk Team LeadTechnical Team Lead
Average age4242
Gender ratioMale, 67.2% Female, 32.8%Male, 75.8% Female, 24.2%
Race ratioBlack or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4%Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 14.5% White, 53.4% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between help desk team lead and technical team lead duties and responsibilities

Help desk team lead example responsibilities.

  • Lead testing of pilot VPN software; configure technologies to aid in managing Windows/mainframe accounts.
  • Assist in managing SQL database ensuring network connectivity, integrity of data and schedule tasks are complete.
  • Manage the wireless accounts for all user's providing replacements and troubleshoot cell phone issues and billing questions.
  • Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
  • Implement TCP/IP core networking services.
  • Assist setup of CITRIX for end users.
  • Show more

Technical team lead example responsibilities.

  • Manage on-shore and off-shore resources to design, develop, review, test, and implement Java base application development.
  • Coordinate and oversee relevant JAVA development work perform offshore in India and manage offshore consultant relationships.
  • Develop interfaces to manage the framework using windows services; develop web-applications to manage the process (including starting/stopping/pausing activities).
  • Use of JavaScript for client side validations, CSS files for UI design and styling.
  • Ensure team members are properly train on Microsoft coding standards, XML, HTML, JS & policies and style guidelines.
  • Install, troubleshot, track and log pc installations.
  • Show more

Help desk team lead vs technical team lead skills

Common help desk team lead skills
  • Technical Support, 11%
  • Desk Support, 7%
  • Help Desk, 5%
  • Remedy, 5%
  • SLA, 4%
  • ITIL, 4%
Common technical team lead skills
  • Customer Service, 10%
  • Patients, 10%
  • Java, 6%
  • Project Management, 5%
  • Troubleshoot, 4%
  • C++, 4%

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