Post job

Help desk team lead vs technician support team leader

The differences between help desk team leads and technician support team leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a help desk team lead and a technician support team leader. Additionally, a technician support team leader has an average salary of $88,988, which is higher than the $72,204 average annual salary of a help desk team lead.

The top three skills for a help desk team lead include technical support, desk support and help desk. The most important skills for a technician support team leader are customer service, printers, and desktop support.

Help desk team lead vs technician support team leader overview

Help Desk Team LeadTechnician Support Team Leader
Yearly salary$72,204$88,988
Hourly rate$34.71$42.78
Growth rate10%10%
Number of jobs63,491142,576
Job satisfaction--
Most common degreeBachelor's Degree, 61%Bachelor's Degree, 56%
Average age4242
Years of experience22

Help desk team lead vs technician support team leader salary

Help desk team leads and technician support team leaders have different pay scales, as shown below.

Help Desk Team LeadTechnician Support Team Leader
Average salary$72,204$88,988
Salary rangeBetween $57,000 And $90,000Between $64,000 And $122,000
Highest paying City-San Mateo, CA
Highest paying state-New York
Best paying company-Chevron
Best paying industry-Technology

Differences between help desk team lead and technician support team leader education

There are a few differences between a help desk team lead and a technician support team leader in terms of educational background:

Help Desk Team LeadTechnician Support Team Leader
Most common degreeBachelor's Degree, 61%Bachelor's Degree, 56%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Help desk team lead vs technician support team leader demographics

Here are the differences between help desk team leads' and technician support team leaders' demographics:

Help Desk Team LeadTechnician Support Team Leader
Average age4242
Gender ratioMale, 67.2% Female, 32.8%Male, 73.9% Female, 26.1%
Race ratioBlack or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4%Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.7% White, 54.7% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between help desk team lead and technician support team leader duties and responsibilities

Help desk team lead example responsibilities.

  • Lead testing of pilot VPN software; configure technologies to aid in managing Windows/mainframe accounts.
  • Assist in managing SQL database ensuring network connectivity, integrity of data and schedule tasks are complete.
  • Manage the wireless accounts for all user's providing replacements and troubleshoot cell phone issues and billing questions.
  • Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
  • Implement TCP/IP core networking services.
  • Assist setup of CITRIX for end users.
  • Show more

Technician support team leader example responsibilities.

  • Manage a team SharePoint portal consisting of over 200 documents.
  • Serve as a SME and the main point of contact when agents and other leads have questions.
  • Support network connectivity issues for TCP/IP, RAS, VPN, DSL, and others.
  • Develop familiarity with Unix and Linux network operating systems.
  • Coordinate set up of POS equipment for new stores.
  • Experience in working with network diagnostic tools, DHCP, DNS
  • Show more

Help desk team lead vs technician support team leader skills

Common help desk team lead skills
  • Technical Support, 11%
  • Desk Support, 7%
  • Help Desk, 5%
  • Remedy, 5%
  • SLA, 4%
  • ITIL, 4%
Common technician support team leader skills
  • Customer Service, 11%
  • Printers, 5%
  • Desktop Support, 4%
  • Customer Support, 4%
  • Linux, 4%
  • Technical Issues, 3%

Browse computer and mathematical jobs