Host/waiter vs customer service and serving

Differences between host/waiter and customer service and serving duties and responsibilities

Host/waiter example responsibilities.

• Manage restaurant sections in order to equalize seating arrangements for each waiter and ensure the restaurant are stocked and well maintain.
• Train employees on job duties and POS system.
• Edit POS system to adjust for changes in prices and new inventory to assist ease of usage for employees.
• Establish a positive relationship with co-workers and managers through a solid work ethic, positive attitude, punctuality and dependability.
• Maximize profits by upselling food and alcoholic beverages and utilizing excellent customer service skills to ensure guests repeat business.

Customer service and serving example responsibilities.

• Manage restaurant sections in order to equalize seating arrangements for each waiter and ensure the restaurant are stocked and well maintain.
• Track record of upselling through suggestive selling techniques.
• Fill in for bartending staff as needed and frequently make drinks for customers.
• Put orders in the POS for customers to get the quickest service possible with the least amount of issues.
• Take phone calls for orders, process online orders, serve food and drinks, process payments on POS computer.
• Train in all aspects of professional bartending with an in-depth knowledge of wines, liquors, liqueurs and mix cocktails.
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