Hotel receptionist vs front desk agent

The differences between hotel receptionists and front desk agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a hotel receptionist has an average salary of $32,624, which is higher than the $31,008 average annual salary of a front desk agent.

The top three skills for a hotel receptionist include reservations, customer service and hotel services. The most important skills for a front desk agent are reservations, team work, and guest service.

Hotel receptionist vs front desk agent overview

	Hotel Receptionist	Front Desk Agent
Yearly salary	$32,624	$31,008
Hourly rate	$15.68	$14.91
Growth rate	-	-
Number of jobs	59,292	96,392
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 42%
Average age	37	37
Years of experience	-	-

Hotel receptionist vs front desk agent salary

Hotel receptionists and front desk agents have different pay scales, as shown below.

	Hotel Receptionist	Front Desk Agent
Average salary	$32,624	$31,008
Salary range	Between $26,000 And $39,000	Between $25,000 And $37,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	Brookhaven National Laboratory
Best paying industry	-	Hospitality

Differences between hotel receptionist and front desk agent education

There are a few differences between a hotel receptionist and a front desk agent in terms of educational background:

	Hotel Receptionist	Front Desk Agent
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 42%
Most common major	Hospitality Management	Business
Most common college	-	-

Hotel receptionist vs front desk agent demographics

Here are the differences between hotel receptionists' and front desk agents' demographics:

	Hotel Receptionist	Front Desk Agent
Average age	37	37
Gender ratio	Male, 29.0% Female, 71.0%	Male, 31.2% Female, 68.8%
Race ratio	Black or African American, 9.6% Unknown, 7.4% Hispanic or Latino, 23.9% Asian, 12.2% White, 45.1% American Indian and Alaska Native, 1.9%	Black or African American, 9.7% Unknown, 6.8% Hispanic or Latino, 22.1% Asian, 9.9% White, 50.0% American Indian and Alaska Native, 1.5%
LGBT Percentage	13%	13%

Differences between hotel receptionist and front desk agent duties and responsibilities

Hotel receptionist example responsibilities.

Operate hotel switchboard, take calls and provide information and transfer calls and manage accurate accounting of all rooms.
Authorize to take charge of telephone reservations and provide accommodation information for customer.
Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.
Communicate VIP arrivals to designate personnel for escort and delivery of amenities.

Front desk agent example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Work as front desk, PBX, and make error free reservations for a full size hotel consisting of 123 rooms.
Welcome guests into the 2nd largest Hyatt in the world.
Receive recognition for dependability and a``can-do"attitude.
Inform members and guests of current sales and promotions while accounting for an accurate POS drawer
Coordinate request for dry cleaning pickup/drop off, pet walking, housekeeping, grocery, delivery, etc.

Hotel receptionist vs front desk agent skills

Common hotel receptionist skills

Reservations, 48%
Customer Service, 13%
Hotel Services, 4%
Hotel Guests, 3%
Hotel Reservations, 2%
Customer Complaints, 2%

Common front desk agent skills

Reservations, 23%
Team Work, 8%
Guest Service, 6%
Customer Service, 5%
Computer System, 4%
Guest Satisfaction, 4%