Informal waiter/waitress vs shift leader and server

Differences between informal waiter/waitress and shift leader and server duties and responsibilities

Informal waiter/waitress example responsibilities.

• Train in bartending duties, knowledgeable of preparation of alcoholic beverages.
• Request and record customer orders, and totale orders using the POS system.
• Help bartending when staff are short.
• Fix POS computers, printers, and credit card systems above and beyond job responsibilities.
• Start as a busboy and are quickly promote to a waiter when a spot are made available.
• Develop relationships with regular patrons; develop an understanding of their personal needs and expectations, including preferences and food allergies.
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Shift leader and server example responsibilities.

• Provide customers with a great dining experience while serving or bartending.
• Accommodate individual needs such as food allergies, drink preferences, and make suggestions.
• Coach server team in upselling techniques to maximize ticket totals / high service standards.
• Cater to their dining and bartending needs, while suggestively selling new items on the menu.
• Recognize for exceeding sales goals on a consistent basis by upselling, suggestively selling and cross-selling.
• Create delicious tasting food items and be responsible for knowing how to run the (POS) system.
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