Information Technology Support Specialist
Information technology internship job in Bethesda, MD
Experienced IT Support Specialist
At Lerch, Early & Brewer, a law firm in Bethesda, Maryland, we're more than a law firm - we're trusted partners to our clients.
Join our dynamic team as an IT Support Specialist, where you'll play a crucial role in supporting our legal professionals using a wide variety of legal-specific applications. Position is ideal for someone looking to build upon 2-3 years of experience providing end-user support in a small to medium-sized law firm.
Responsibilities include:
Install, configure, and maintain software and hardware systems to ensure optimal performance
Resolve technical issues related to software, hardware, smartphones and tablets, personal printers, MFDs, VoIP telephones, audio/video equipment, and conference room systems
Provide application support and training
Deliver outstanding customer service both at desk-side and via remote support tools
Assist with systems and application administration
Maintain inventory of IT equipment
Provide matter litigation support by performing or assisting with electronic data ingestion, discovery, and production
Required Skills and Experience:
Experience providing desk-side, telephone, and remote support in law firms or similar environments
Proficiency with Windows 11, Windows 10, Microsoft 365, Microsoft Teams, Microsoft 365 Copilot, Adobe Acrobat, iManage cloud, and mac OS. Proficiency with Apple iOS and Android mobile devices
Strong customer service, verbal, and written communication skills
Ability to communicate computer problems and resolutions to all levels of knowledge and experience
Excellent organizational skills
A+ and NET+ certifications, or equivalent work experience
Benefits:
Lerch, Early & Brewer offers excellent benefits, including health and dental insurance, paid holidays, vacation time, sick leave, and a 401(k) plan. The firm is conveniently located near the Bethesda Metro.
We are an equal opportunity employer committed to diversity, equity, and inclusion, and we hire attorneys and staff with a broad variety of backgrounds and capabilities.
Application Instructions:
Apply on LinkedIn with your updated resume attached, OR send a cover letter and resume to ************************** and note that you are applying for the IT Support Specialist position.
Help Us Learn About You:
The best applicants provide a cover letter explaining their interest in a career as an IT Support Specialist and their interest in working at Lerch, Early & Brewer. We'd love to learn about you, so please share information you think distinguishes you from other candidates.
Tier 3 Technical Support Specialist
Information technology internship job in Fairfax, VA
Telework
US Citizen
We are seeking a Tier 3 Technical Support Specialist to hire in support of the Justice- US COURTS program. This is a great opportunity for someone who thrives in complex technical environments, enjoys solving challenging system issues, and wants to play a key role in supporting and enhancing enterprise-level Power Platform applications.
Job Description: Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design.
responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support.
Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3.
Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow.
Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed.
Be available for on-call 24x7x365 ongoing application support.
Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period.
help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well.
System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging.
Minimum Qualifications
Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred.
CompTIA A+ or ITIL certification preferred
7-10 years of experience in information technology, systems administration or other IT related field. Specifically a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations
Other Job Specific Skills
Technical problem solving and implementer skills in application coding, infrastructure, or automation.
Effective communications (written and spoken).
Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required).
ITIL (desired not required).
Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data.
Information Technology Security Specialist
Information technology internship job in Arlington, VA
IT Security Specialist - Mid
Clearance Requirements: Active Secret Clearance
3-Month Contract-to-Hire (W2)
Pay Rate: $60 - $75 per hour (W2)
Conversion Salary: $130,000 - $140,000 per year
Position Description:
We are seeking a Mid-Level IT Security Specialist to support a mission-critical federal government program based onsite in Arlington, VA. This role is ideal for a cybersecurity professional with strong experience in NIST frameworks, the Risk Management Framework (RMF), STIGs, system hardening, and configuration management.
You will maintain secure configurations across a large portfolio of federal information systems, ensuring compliance with NIST 800-128, federal cybersecurity standards, and internal security policies. This position requires strong technical skill, attention to detail, and the ability to integrate security requirements into complex IT environments.
Key Responsibilities:
Manage and maintain secure configurations for over 200 federal information systems.
Apply Security-Focused Configuration Management (SecCM) to strengthen system security posture.
Perform STIG reviews, system hardening, and vulnerability assessments.
Identify, document, and track configurations that impact security.
Analyze and document the security implications of system configuration changes.
Support RMF activities, including security control implementation and continuous monitoring.
Produce high-quality documentation: reports, white papers, presentations, and technical findings.
Contribute to configuration management and cybersecurity policy development.
Support configuration audits, baseline management, and security governance processes.
Required Skills/Education:
Active Secret clearance.
Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or related field.
5+ years of experience in cybersecurity, configuration management, or related technical roles.
Strong hands-on experience with:
STIGs & system hardening
NIST security frameworks
RMF processes
Configuration management and SecCM practices
Ability to obtain a DoD 8570 Level I certification within 6 months if not already certified.
Preferred Qualifications:
Current DoD 8570 Level I certification (e.g., A+, Network+, SSCP).
Broad knowledge of cybersecurity threats, vulnerabilities, and enterprise security technologies.
Experience developing cybersecurity policies, secure configuration baselines, or technical documentation.
Strong analytical, research, and technical writing skills.
About Seneca Resources:
At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.
When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.
Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.
Service Desk Engineer
Information technology internship job in Arlington, VA
Key Responsibilities
Laptop Deployment & Imaging:
Set up and deploy laptops, create and maintain “golden images” using OS deployment tools (PLUS OS Deployer preferred).
Mobile Device Management (MDM):
Implement, configure, and maintain MDM solutions (Intune, JAMF, or similar).
Set up and manage Intune environments, not just maintain existing setups.
Service Desk Operations:
Handle Tier 1-3 support tickets (6-8 per day, typically resolved in 15 minutes or less).
Troubleshoot PC hardware and software issues.
Support users in both Arlington and remote locations (cross-team and TeamViewer support).
Manage Office 365, license permissioning, and MFA.
Address phishing email incidents and keep devices up to date.
Customer Service & Collaboration:
Partner with Jason to improve customer service processes (CSR) across the organization.
Work independently as an individual contributor within a 6-person team.
Continuous Improvement:
Identify and propose process improvements for service desk and MDM operations.
Must-Have Qualifications
2-5 years of senior helpdesk/service desk experience.
Strong PC troubleshooting skills (hardware & software).
Proven experience with MDM (Intune, JAMF, or similar)-including setup and ongoing management.
Experience with OS deployment and imaging (PLUS OS Deployer or equivalent).
Office 365 administration and license management.
Familiarity with MFA and phishing email response.
Comfortable handling Tier 1-3 tickets.
Self-motivated, fast learner, and proactive problem solver.
Able to work onsite in Arlington, VA, 5 days/week during contract period.
No on-call required during contract (only 2 calls/year expected).
Preferred Qualifications
A+ Certification, MCP, or Endpoint Manager certification.
Experience with Windows-heavy environments.
Experience with JAMF or other MDM platforms.
Experience with endpoint management tools.
Desktop Support Engineer
Information technology internship job in Washington, DC
Must Have Technical/Functional Skills:
• Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services
• Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle
• Work with vendors to conduct physical asset audit and maintain asset stock rooms
• End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
• Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information
• Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
• Smart hands support for Server and Network devices
• Train the Trainer
Roles & Responsibilities:
• 100% Work from Office (Client location)
• Asset inventory management (New Device Asset/Import/Physical Stocking)
• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
• Accessory Request Fulfillment and Unknown Device Research/Investigation
• PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)
• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
• New Hire onboarding training and orientation
• AV Meeting Room support
Base Salary Range: $50,000 - $70,000 per annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Desktop Support Specialist
Information technology internship job in Washington, DC
Onsite role
Client is looking to add to its Technical Support team. The candidate should have 6-10years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC.
Client is looking to add to its Technical Support team. The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC.
Roles and Responsibilities Include:
Resolve technical issues and closing out assigned.
Service/Incidents requests within the agency's Service Level Agreements.
Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources.
Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both
Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools.
Log and route service requests and incidents in an incident management system.
Provide a high level of customer service to end users on a daily basis.
Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications.
Troubleshoot issues related to agency specific applications and web applications.
Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets.
Collaborate with the IT leadership team to test and implement cost effective technology for District.
Maintain service level agreements related to Desk Side support Service/Incident requests.
Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents.
Help Desk Specialist - Cleared
Information technology internship job in Annapolis, MD
Take2 has proven experience bridging the intersection of technology and people solutions. As a proven, trusted provider for our Federal and commercial clients, we provide the right solutions, at the right time through trusted partnerships, customized to solve our client's unique business challenges. Take2 invests time, discipline, and rigor into our technology and people solutions, as well as utilizes our proprietary People Cloud. Whether we are bridging the gap between IT talent and our customers' business challenges, Take2 will work as a partner to best resolve client needs.
Take2 is hiring a cleared Help Desk Specialist. This role requires a Secret Clearance or Higher to interview. This position is onsite and will require you to work out of Colorado Springs:
Job Description:
Take2 is seeking a Helpdesk Specialist to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland. As a Helpdesk Specialist, you will be responsible for providing technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems.
Shifts:
The position involves 12-hour shifts, either Wednesday to Friday with alternating Tuesdays OR Saturday to Monday with alternating Tuesdays, on a semi-annual rotation. This schedule alternates between daytime and overnight shifts to ensure coverage for the 24/7/365 operations.
12-hour shifts 3 or 4 days per week; however, one week is 36 hours and the next week is 44 hours (4 hours off)
The Schedule is:
1) Weekday Shift (Wed-Fri) alternating Tuesdays
2) Weekend Shift (Sat-Mon) alternating Tuesdays
Shifts are as following: 5:30 AM - 5:30 PM
5:30 PM - 5:30 AM
Specific Responsibilities:
Provide a first point of contact for customers seeking technical assistance with a ticket, phone call, email, or in person
Assist customers, troubleshoot problems, and coordinate technical support.
Account creations, account lockouts, password changes
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Log and route service requests and incidents in an incident management system.
Maintain service level agreements related to Desk Side support Service/Incident requests
Direct unresolved issues to the next level of support team member
Establish phone bridge with next level of support and customer leads per SOP's
Receive and input critical time data in various formats and ingest it into the vetting system. Data may be received in various formats and must be converted to a customer defined format such as XML for ingest into the system
Requirements
Due to federal requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered.
Active Secret clearance is required.
Due to agency and contract requirements, candidates must be U.S. citizens with no dual citizenship.
This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule.
Telework: Candidates must reside within a commutable distance and be available to work onsite at the customer's discretion. This includes being on-site during the transition period. Must be based around Colorado Springs, CO.
0-3 or more years of experience in Helpdesk/ServiceDesk/Call Center OR equivalent experience in customer service.
0-3 or more years of experience utilizing any Incident Management Ticketing System such as:
Remedy v20.02
ServiceNow
Technical Support Analyst
Information technology internship job in Annapolis, MD
MARYLAND GENERAL ASSEMBLY
DEPARTMENT OF LEGISLATIVE SERVICES
RECRUITMENT NOTICE
Technical Support Analyst
Information Technology Office (ITO)
Office of Operations and Support Services (OOSS)
Salary: $58,000 - $70,000 based on experience and qualifications.
Application Deadline: December 23, 2025
Team Member Benefits: Click Here to Learn More
Principal Duties:
Provide technical assistance and support for issues related to computer systems, software, and hardware
Perform annual hardware and software upgrades in a team environment and independently
Identify technical problems with local area networks and wireless connections
Effectively troubleshoot local and network printers
Diagnose, troubleshoot, and resolve technical issues in person, over the phone, or remotely in a timely manner.
Utilize Help Desk Management Application to track calls, tickets, and inventory
Lift, unpack, pickup standard desktops, laptops, printers, and associated hardware and deliver to DLS offices within the complex
Assist with special projects as needed
Qualifications:
Bachelor's Degree from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems, or other information technology related field required
4 years of experience working on technical support related principal duties listed above may be substituted for education requirement
Excellent communication and customer service skills necessary to assist non-technical users with computer systems and applications
Working knowledge of Microsoft Windows 11 and Microsoft Office 365
CompTIA A+ certification preferred; if not, must complete within one year of hire date
Available to work overtime as required to meet legislative deadlines
To Apply:
Email Resume and Cover Letter to ********************* and include code 11-25. The cover letter should state the reasons for interest in the position, any relevant experience, and availability to begin work.
Information Technology Administrator
Information technology internship job in Tysons Corner, VA
Rogers & Company, a distinguished public accounting firm based in Tysons Corner, VA, boasts over two decades of experience serving clients across the United States and internationally. Our core emphasis revolves around delivering comprehensive audit, tax compliance, and outsourcing services to associations, charities, and other nonprofit organizations.
We are currently seeking an IT Administrator to oversee and manage all the firm's technology needs, including network infrastructure, digital applications, data backups, security measures, and collaboration with external vendors (NTIVA, Intermedia, Cox, CCH, Dell, etc.). This position would provide technical support and troubleshooting to firm personnel, maintain servers and networks, configure workstations, and manage software and communication applications. The IT Administrator should have strong technical knowledge and experience in network administration and technology support, as well as excellent problem-solving and communication skills.
IT Administrator Responsibilities:
Troubleshoot, support, and resolve IT-related issues for firm employees through onsite and remote presence.
Collaborate with third-party IT vendors to address IT-related matters.
Configure workstations, including set-up, software installations, domain joining, VPN configuration, and related requirements and ongoing updates.
Install, configure, and maintain computer hardware, software, and peripherals.
Oversee, maintain, and monitor network performance and security.
Install firmware and security updates on endpoints, servers, printers, and related networking equipment when needed.
Manage user accounts, access rights, and security settings for domains, emails, and software systems.
Perform data backups and secure data according to established procedures.
Work with website vendors in making updates and related maintenance.
When applicable, install and configure network hardware, such as routers and switches, or coordinate with external vendors.
Assist in maintaining communication systems, VoIP, and any related equipment, services, and platforms.
Train users on new hardware and software applications.
Research and recommend new IT technologies and solutions.
Minimum Qualifications (Education, Experience, Certifications):
Bachelor's degree in Computer Science or related field, preferred, or Associate's in Computer Science or Networking.
Required minimum experience: 3-5 years or more of experience working in IT.
Proficient in Windows Server, Windows 10/11, Microsoft Office, MS Exchange, and 365.
Basic knowledge of network protocols, such as TCP/IP, DNS, and DHCP.
Experience with network hardware, such as routers and switches.
Excellent problem-solving and communication skills.
Able to work independently and as part of a team.
Not required, but helpful, experience with CCH Prosystems software installations and maintenance.
This opportunity is located in our Tysons Corner, VA office primarily as an in-office position, with some remote support. If you are an ambitious and dedicated professional, our firm offers an optimal environment for your continued career growth and success. Rogers & Company provides competitive compensation and additional benefits, including:
Benefits:
Flexible time off (FTO), hybrid work arrangements, and firm holidays.
Traditional and Roth 401K plans, with firm matching.
Health, dental, and vision insurance.
Short and long-term disability, AD&D, and life insurance.
Minimum of 40 hours paid continuing professional education.
Paid maternity and paternity leave.
Annual performance-based bonus compensation.
More About Rogers & Company
Rogers & Company stands as a premier CPA firm serving tax-exempt organizations, employing a practice model focused on delivering high-quality work and achieving successful client service outcomes. Our client base includes nationally and internationally recognized charities, foundations, and associations, where our professionals collaborate to provide innovative solutions and measurable results. As an independent firm, Rogers & Company is a proud member of Alliott Global Alliance, a network comprising over 200 independent member firms across nearly 100 countries worldwide.
Our commitment to diversity is evident in our employment practices, where we provide equal opportunities to all employees and applicants, irrespective of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws.
Please note that Rogers & Company does not accept unsolicited candidates, referrals, or resumes from staffing agencies, recruiters, or any other third-party paid services. Referrals, resumes, or candidates submitted to Rogers & Company, its employees, or owners without a pre-existing signed agreement by both parties covering the submission will be considered free of charge and become the property of Rogers & Company.
AV Deployment Technician
Information technology internship job in Falls Church, VA
Apex Systems is currently hiring for an AV Deployment Technician with our healthcare client. The AV Deployment Technician will be part of a greater deployment project across the entire healthcare enterprise. This individual will be responsible for installing and troubleshooting AV hardware/software; setting up AV equipment, loading software, cable management, and installations; and programming and configuring AV devices and equipment. If you are interested in learning more, apply TODAY!
Qualified candidates will have the following experience and skills:
1+ year experience in IT within Helpdesk/Desktop support
Prior AV experience is highly preferred
Prior Cisco AV install/configuration experience
Must have reliable transportation
Location: Falls Church, VA, with travel to nearby sites
Onsite expectation: 100% onsite
Pay range: $28.12/hr
If you are interested, please apply here or email an updated copy of your resume to **********************.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet' as well, which an Apex team member can provide.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at ******************************** or ************.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Field Tech Support (Tier 1)
Information technology internship job in Ashburn, VA
We are seeking a Site Access & Compliance Coordinator to serve as an on-site representative for a leading workforce access and compliance platform used in mission-critical construction environments. This position ensures seamless site entry, credential verification, workforce onboarding, and ongoing compliance monitoring. The Coordinator functions as a vital liaison between on-the-ground operations and centralized support, providing training, real-time support, and first-line issue resolution for both workers and management personnel.
Key Responsibilities
Access Control & Credential Verification
· Monitor and enforce site access using digital badging and credentialing tools
· Ensure all personnel are properly verified and compliant before entry
· Manage visitor access protocols, including temporary badging
· Maintain order and protocol at gates and turnstiles
Onboarding & Training
· Train workers and subcontractors on platform usage
· Support documentation intake and digital account setup
· Educate workers on the use of temporary access credentials and vehicle passes
· Assist in multilingual onboarding when necessary
Technical Support & Escalation
· Act as the first point of contact for on-site access or credentialing issues
· Troubleshoot minor technical concerns and resolve access mismatches
· Collaborate with centralized operations and support teams to resolve issues
· Follow a structured escalation path for unresolved matters
Customer Engagement & Field Feedback
· Represent the platform and its values with professionalism and courtesy
· Address service-related concerns and provide clear communication
· Capture user feedback from the field to inform product improvement
Performance Expectations
· Ensure consistent, protocol-compliant access to the job site
· Minimize delays through effective onboarding and training
· Rapidly respond to and resolve credential or access-related issues
· Uphold high standards of professionalism and customer service
IT System Administrator Tier 2.5 - MSP
Information technology internship job in Ashburn, VA
Join a People-First MSP That Has Been Supporting the DC Metro for 30+ Years
If you're looking for a place where your work
truly matters
, where clients appreciate your impact, and where leadership invests in your growth, this is
the
opportunity.
This established, long-standing Managed Services Provider has been supporting small to mid-sized businesses across the DC metro area for over three decades. Their philosophy is simple: treat clients like partners, eliminate IT headaches before they happen, and build a team of engineers who genuinely love what they do.
You'll be joining a tight-knit group of tech professionals who value collaboration, technical curiosity, and doing things the right way. They've built a reputation on proactive support, exceptional customer service, and a culture where your success directly contributes to the success of the business. Expect a stable environment, long-term client relationships, and a company that's been growing steadily year after year.
Why You'll Love Working Here
30+ years of proven stability and growth
A friendly, supportive culture-no egos, no burnout factory
Leadership that listens, invests, and promotes from within
Work that makes a difference for real businesses every single day
Excellent benefits fully paid by the company
This is the type of company where people stick around because they feel valued, trusted, and empowered.
Position: IT System Administrator Tier 2.5 - MSP
You'll serve as a trusted technical resource for clients throughout Northern VA and DC, providing hands-on support for desktops (Windows/Mac), networking, servers, and cloud environments. If you enjoy variety, solving problems, and working directly with end users in a friendly, relationship-driven MSP-this is a great match.
What You'll Be Handling:
Microsoft Exchange & Office 365
Windows & mac OS support
Firewalls & switching
Windows Active Directory
Hyper-V & VMware
ConnectWise, Kaseya, and related RMM tools
Microsoft Azure support
Onsite client visits across Northern VA
Salary & Benefits
Salary: $80,000 - $95,000
Location: Herndon, VA
Benefits include:
Paid vacation & sick leave
Fully company-paid health, dental, and vision insurance
Company-paid life, short-term, and long-term disability
401(k) with up to 4% company match
Mileage reimbursement
Information System Analyst
Information technology internship job in Jessup, MD
Distribution company headquartered in Maryland is looking to hire an Information System Analyst to lead the development, maintenance, and optimization of business software systems. This is a diverse role that will support a variety of software support functions, including gathering business requirements, coding, UAT, and help desk support.
Specific duties include the following:
Gather business requirements and ensure ERP system meets evolving business needs
Design and implement system functionalities
Provide basic programming and work closely with 3rd party software vendors on more complex programming needs
Provide technical support to end users
Troubleshoot system issues to ensure reliability and optimal performance
Develop and maintain reports
Perform software systems testing
Required qualifications include the following:
Strong ERP understanding, including how business processes flow through the system
Programming language proficiency- Progress or BASIC programming languages preferred
Ability to work with various business groups and end users
Excellent customer service skills
Previous experience working in an inventory-based industry such as retail, distribution, or manufacturing
Service Desk Technician
Information technology internship job in Arlington, VA
🚨 HIRING NOW: Service Desk Technician 🚨
🖥️ Onsite | Arlington, VA | Contract-to-Hire
We're urgently hiring a hands-on Service Desk Technician to be the go-to IT presence in an Arlington, VA office. If you enjoy helping people, fixing issues fast, and being visible and trusted onsite - this role is for you.
💡 Why This Role Stands Out
✔ Immediate need
✔ Onsite, high-visibility role
✔ Fast interview process (1-2 interviews, same-day possible)
✔ Contract-to-Hire opportunity
✔ Personality & customer service > buzzwords
🔧 What You'll Be Doing
Be the first point of contact for all IT support needs
Provide full-time onsite support in a Dell + Microsoft environment
Troubleshoot Windows, Microsoft 365, Outlook, Teams, and hardware issues
Perform hands-on break/fix, device setup, and user support
Deliver white-glove, customer-first IT support
Build trust, solve problems, and win hearts & minds
🎯 What We're Looking For
2-3+ years in Service Desk / Help Desk / Desktop Support
Strong experience with Dell hardware + Microsoft environments
Excellent communication and people skills
Someone who enjoys being onsite and hands-on
Able to start immediately
⭐ This Is NOT
🚫 A remote role
🚫 A senior / strategic IT position
🚫 A “ticket-only” help desk job
✅ This IS a hands-on, people-focused IT support role where your presence matters.
Intern, Engineering Co-Op Spring 2026 - (SDKY)
Information technology internship job in Washington, DC
The TSUBAKI name is synonymous with excellence in quality, dependability and customer service. U.S. Tsubaki is a leading manufacturer and supplier of power transmission and motion control products. As a part of a vast, international network of corporate and industrial resources, Tsubaki offers its customers the finest state-of-the-art products available in the world and we strive to be the “Best Value” supplier in the industry.
Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description - other tasks may be assigned and expected to be performed.
Learn and understand basic concepts of engineering class chain to create a solid experience base to build upon in further rotations
Ability to create components and assemblies using 3-D solid modeling programs (ex: SolidEdge)
Create and revise engineering drawings, manufacturing plans, and similar product documentation
Designs, procures, and fabricates simple tooling and fixtures
Designs and coordinates engineering tests and experiments and report the results in a format suitable to the intended audience
Completes basic tasks on engineering documentation
Identifies areas for improvement, suggests solutions, and submits idea records
Other tasks/functions/projects as assigned
Requirements:
High school diploma or equivalent required
Strong knowledge of basic computer skills and MS Office (especially Excel, PowerPoint, and Word)
Good verbal and written communication skills
Good mathematical skills; able to reason and calculate distances and equations
Ability to accurately input to and retrieve from computer based software programs
Ability to use and accurately read engineering drawings and measure using devices such as calipers, micrometers, etc.
Programming ability in visual basic or MS VBA (preferred)
Learn more about U.S. Tsubaki at:
Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability
PM21
PI1b423001c031-30***********3
Customer Technical Support Specialist (Navy Enterprise Network)
Information technology internship job in Fredericksburg, VA
The Puyenpa family of companies that are comprised of multiple SBA Certified Native American Tribal 8(a) and multi-certified organizations focused on delivering Information Technology, Management Consulting, and General Construction solutions to the Federal Government along with the Commercial Sector. We are seeking a Customer Technical Support Specialist (Navy Enterprise Network) to join us on a proposal effort. This role will support users of the Navy Enterprise Network (NEN) by resolving technical inquiries through telephone and on-site support.
Work Location: On-site; not remote: Naval Surface Warfare Center, Dahlgren Division (NSWCDD), Dahlgren, VA.
Employment would begin upon contract award
Requirements:
Two years of professional experience in customer service and interpersonal communications. Qualified experience in technical telephone inquiries and on-site support to employees regarding technical aspects of NEN assigned products. Clearance: Active Secret.
Certification: IAT II level with a T3 investigation.
Must sign Letter of Intent.
Puyenpa provides a variety of benefits including company-paid health, dental & vision insurance coverage, as well as additional employee-paid health insurance options; company-paid life and disability insurance; 401k retirement savings plan with employer match; 11 company paid holidays per year, and paid time off.
RequiredPreferredJob Industries
Other
Quantum Software Intern
Information technology internship job in Washington, DC
Job Description
Phasecraft is the quantum algorithms company. We are building the mathematical foundations for quantum computing applications that solve real-world problems. Founded in 2019 by Toby Cubitt, Ashley Montanaro and John Morton, we are based in London and Bristol in the UK and opened an office in Washington DC in 2024, led by Steve Flammia. In 2025 we completed a $34m Series B funding round co-led by Plural, existing investor Playground Global, and Novo Holdings' Quantum Fund in its first direct quantum software investment.
Phasecraft's unprecedented access to today's best quantum computers - through partnerships with Google, IBM, Quantinuum and QuEra - provides us with unique opportunities to develop foundational IP, inform the development of next-generation quantum hardware, and accelerate commercialization of high-value breakthroughs.
We are delighted to launch our 2026 Quantum Software Internship programme. As a Quantum Software Intern you will have the opportunity to join the Phasecraft team for a few (typically 3) months. Not only will you work on a technical research project focusing on the design, implementation or analysis of quantum algorithms and related techniques in near-term quantum computing, but you will also have the chance to experience life in a young and vibrant startup that is constantly pushing the boundaries of our knowledge of quantum computing. Past projects have ranged from theoretical work on the underpinning mathematics of quantum algorithms to writing code for real or simulated quantum hardware.
Our recent internship programmes have proven to be meaningful and successful. In 2022 we hired our first permanent staff member who had previously participated in our Internship programme and we have several ongoing collaborations with former interns. Some of the work undertaken during internships has also been published (Optimizing fermionic encodings for both Hamiltonian and hardware and Extracting the spin excitation spectrum of a fermionic system using a quantum processor). Our team has enjoyed working on challenging projects with talented interns with diverse academic backgrounds including Quantum Information Theory, Materials Science, Physics and Computer Science.
The internship is a paid position with a competitive salary. Interns are based with the Phasecraft team in our offices in Bristol and London in the UK and Washington DC in the US. Internships usually take place over the summer months, though dates can be flexible.
As a Quantum Software Intern, we expect the ideal candidate will have experience in the implementation of advanced quantum algorithms or otherwise strong evidence of potential to contribute to this area. A background in quantum computing is not necessarily required nor is a track record of publishing scientific papers in this area; however the candidate should be able to demonstrate a keen interest in quantum computing through formal or independent studies.
Requirements
Essential criteria:
Good understanding of algorithms and algorithmic analysis.
Strong programming skills, including in Python.
Bachelor or Masters degree in Computer Science, Mathematics, Physics or closely related field.
Enthusiasm for learning and novel research.
Desirable criteria:
Exposure to quantum computing and/or quantum information theory, via formal or independent studies.
Experience coding in quantum development environments (e.g. Cirq, Qiskit, QuEST) or in implementing quantum algorithms or novel classical algorithms on classical computers
Programming experience in Julia
To apply, please click on "Apply for this job" below and include your CV, details of two referees, a covering letter and academic transcript. The closing date is 8th February 2026.
This 3-month internship pays $36/hour, for 40 hours per week. This rate includes an accommodation allowance element.
Software Development Summer Internship
Information technology internship job in Alexandria, VA
Job Description
Software Development Summer 2026 Internship
Are you interested in hands-on software development?
We offer summer internship positions where you will be trained on full stack software development.
This is a mentorship program we are passionate about. Our top technical staff gathers together each year to design a fresh program that evolves with our technology needs. We focus on making sure you develop a strong foundation of knowledge to build your career on.
The two key areas of focus are:
Technical skills related to designing and building software.
Agile methodologies that enable teams to work effectively.
You'll get to meet other developers in the company, build products, and participate in team building activities. Software development is not just about delivering code, it is about creating a team and culture that can build great software.
Responsibilities
Learn and work with a variety of technologies related to full stack development.
Participate in an Agile team environment to complete one or more web-based projects.
Prerequisites
Strong grasp of basic Java programming (2-3 years of coding in school and other venues).
Creative ability to solve problems, especially logic problems.
A genuine interest in software development.
Highly desired is software development work outside of school such as internships, personal projects, and hackathons.
About SimonComputing, Inc.
SimonComputing is dedicated to simplifying the process of building software. We specialize in developing technically challenging applications and serve clients in the public and private sectors.
SimonComputing, Inc. is an Affirmative Action/Equal Opportunity Employer.
Job Posted by ApplicantPro
Software Developer - Internship
Information technology internship job in Rockville, MD
fusion Span is a fast-growing multinational information technology services company, and we are seeking a Java Developer to join the team remotely or at our Headquarters in Rockville, MD. This position is open to part part-time internship. It is required to be at our Headquarters in Rockville, MD.
This position will include developing custom applications, integrating various IT systems and working on Salesforce implementation projects.Responsibilities
Application development including Java/APEX development and custom web based applications
Developing web services with SOAP and REST API's
Work on developing database driven applications
Implement ETL solutions to integrate different systems
Work on cutting edge technologies like AI, LLM's, Big Data & Business Intelligence
Required:
Bachelor's degree in Computer Science (Student or in final years)
2+ Years of experience in Java and Object Oriented programming
Experience with middleware platforms is a huge plus
Familiarity with web or database application development and strong in SQL
Experience in Agile development methodology/Scrum is nice to have
What we Offer:
Health (PPO) dental & vision plan - 100% covered for employee
Long/Short-term disability insurance - 100% covered for employee
Life and AD&D insurance - 100% covered for employee
IRA with 3% matching contribution
15 days of paid vacation - increases with tenure
10 paid federal holidays
12 weeks for parental leave
About fusion Span
fusion Span is a fast-paced, high-energy global firm with a highly motivated team. This role will experience high work demands under tight timelines requiring a flexible and adaptable approach to daily priorities. We are open to qualified candidates worldwide even though our job opportunities are posted for a specific region.
Check out our Great Place to Work Certified Badge here.
Our Company Values:
Trust: We believe trust is the foundation of success, and build it through unwavering integrity, transparency, and open communication. We deliver on promises, address challenges directly, and hold ourselves accountable to excellence in all interactions with clients, partners, and teammates.
Innovation: We understand that excellence and innovation go hand-in-hand and are committed to developing forward-looking, creative solutions that meet our clients' evolving needs and move the industry forward. We embrace change, celebrate creativity, and prioritize quality to create a new standard of performance.
Community: We are a community-first organization committed to creating a culture of collaboration, inclusivity, and respect
where each voice is heard and all contributions are valued. We prioritize responsible and sustainable practices on our path to positively impact those we serve.
Auto-ApplyTier 1.5 Service Desk Technician - TS/SCI
Information technology internship job in Springfield, VA
**U.S. Citizenship Required With TS/SCI Security Clearance**
Looking for a motivated and customer-focused Service Desk Technician (Tier 1.5) to join our support team operating within a secure Azure enterprise environment. In this role, you'll go beyond basic troubleshooting by handling more advanced technical issues, supporting cloud-based systems, and escalating complex incidents when necessary. You'll play a key part in keeping operations running smoothly while delivering exceptional service to end users.
This is a great opportunity for someone with foundational Information Technology (IT) experience who is ready to take the next step in their career. Join a collaborative team where your problem-solving skills and contributions are valued every day.
Key Responsibilities:
Respond to technical inquiries and support requests via phone, email, or chat, delivering a positive customer experience with prompt and effective solutions.
Accurately document issues, troubleshooting steps, and resolutions in the ticketing system, ensuring alignment with established SLAs and SLOs.
Troubleshoot and resolve Tier 1.5-level issues related to Azure services, Microsoft Windows, and collaboration tools (e.g., Microsoft Teams, Outlook), escalating more complex incidents when necessary.
Maintain and contribute to the internal knowledge base by documenting known issues, workarounds, and best practices to support faster issue resolution.
Collaborate with higher-tier support teams and other IT units to ensure timely resolution of escalated issues and promote smooth service delivery.
Assist users in navigating the secure Azure enterprise environment, offering technical guidance to reduce repeat issues and improve end-user confidence.
General Responsibilities and Duties:
Receives and logs customer issues/requests and documents per standards. This includes, recording all interactions with customers, assigning priority, classifying issues and clearly indicating the resolution of the issues in the incident tracking system.
Performs triage on incoming customer issues that are more complex and attempts to resolve using the provided knowledge articles. This activity includes issue research via the knowledge management system, documents all steps taken to resolve in the incident ticket and escalates to the responsible party in order to minimize the amount of time taken to resolve customer issues.
Monitors incidents and tracks resolution within the customer Service Level requirement by documenting all steps taken using the knowledge articles in the problem ticket.
Adheres to Service Desk ticket handling procedures. This may include notification to higher Service Desk tiers for urgent and special consideration incidents.
Performs incident follow up with contacts to provide exceptional customer satisfaction.
Through provided training develops and maintains knowledge of the incident tracking system.
Through provided training, develops and maintains knowledge of customer business applications and environment. Understands the customer Service Level requirement metrics and objectives.
Has a focus on continuous service improvement. Provides input for departmental reports. Strives to build the capabilities of teammates.
Seeks opportunities to improve own knowledge, skills and performance and is receptive to constructive criticism.
Other supporting duties as directed.
Minimum Qualifications
Associate or Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent foundational knowledge in software development or scripting.
Minimum of three (3) years of experience in an IT support or customer service role, with a strong emphasis on end-user satisfaction.
Solid technical background with at least three years of hands-on experience supporting Microsoft Windows environments; familiarity with Azure services and a strong
Security Clearance
Active TS/SCI clearance
Certifications
Must possess a DoD 8140 compliant certification (e.g., Security+, CEH, CySA+) enabling privileged access on a National Security System (NSS).
Microsoft Azure technical certification is preferred (e.g., AZ-900, AZ-104) demonstrating proficiency in cloud concepts and services.
Required Job Specific Skills
Ability to develop and apply PowerShell scripts to automate routine tasks, streamline processes, and support system management.
Familiarity with Jira Service Desk for ticket tracking, workflow management, or administrative configuration.
Experience supporting and troubleshooting Windows Server operating systems in a production environment.
Understanding of and experience applying IT Service Management (ITSM) best practices, ideally based on ITIL frameworks, to ensure efficient and customer-focused service delivery.
Strong analytical and problem-solving skills with high attention to detail.
Ability to thrive in a fast-paced, high-visibility environment, with a demonstrated capacity for rapid learning and adaptability.
Willingness to learn cloud technologies.
Experience writing and troubleshooting scripts in PowerShell, Bash, Python, or similar scripting languages.
Basic understanding of core networking concepts such as IP addressing, DNS, DHCP, and VPNs.
Proven ability to communicate clearly and effectively, both verbally and in writing, with a customer-first mindset.
Other Job Specific Skills
Demonstrates a friendly, courteous demeanor in customer interactions. Expresses empathy and takes issue ownership when dealing with difficult customer situations
Driven to meet the speed of answer objective by being a team player during high workload fluctuation.
Using a knowledge document works independently and maintains a high-degree of professional conduct.
Technical expertise in:
Microsoft Windows Operating Systems
Microsoft Office
Network Connectivity
Workstations (PC) troubleshooting
Rapid learner of new software applications
Ability to interact effectively with others
Aptitude to multi-task workloads
Ability to remain calm and courteous in periods of stress
Ability to work with broad range of experience levels
Good administrative and organizational skills
Excellence in knowledge management