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Lan analyst vs customer support analyst

The differences between lan analysts and customer support analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer support analyst has an average salary of $65,147, which is higher than the $62,322 average annual salary of a lan analyst.

The top three skills for a lan analyst include windows server, network hardware and PC. The most important skills for a customer support analyst are customer service, customer support, and technical support.

Lan analyst vs customer support analyst overview

LAN AnalystCustomer Support Analyst
Yearly salary$62,322$65,147
Hourly rate$29.96$31.32
Growth rate5%10%
Number of jobs63,017116,811
Job satisfaction--
Most common degreeBachelor's Degree, 55%Bachelor's Degree, 62%
Average age4542
Years of experience-2

Lan analyst vs customer support analyst salary

Lan analysts and customer support analysts have different pay scales, as shown below.

LAN AnalystCustomer Support Analyst
Average salary$62,322$65,147
Salary rangeBetween $44,000 And $86,000Between $42,000 And $99,000
Highest paying City-San Francisco, CA
Highest paying state-New Jersey
Best paying company-SAP
Best paying industry-Technology

Differences between lan analyst and customer support analyst education

There are a few differences between a lan analyst and a customer support analyst in terms of educational background:

LAN AnalystCustomer Support Analyst
Most common degreeBachelor's Degree, 55%Bachelor's Degree, 62%
Most common majorBusinessBusiness
Most common collegeMassachusetts Institute of TechnologyStanford University

Lan analyst vs customer support analyst demographics

Here are the differences between lan analysts' and customer support analysts' demographics:

LAN AnalystCustomer Support Analyst
Average age4542
Gender ratioMale, 83.7% Female, 16.3%Male, 59.9% Female, 40.1%
Race ratioBlack or African American, 9.9% Unknown, 4.5% Hispanic or Latino, 13.9% Asian, 10.4% White, 61.1% American Indian and Alaska Native, 0.3%Black or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4%
LGBT Percentage7%11%

Differences between lan analyst and customer support analyst duties and responsibilities

Lan analyst example responsibilities.

  • Manage port security and network switches and maintain Linux scripting of FTP jobs.
  • Manage security solutions, including firewall, anti-virus, and intrusion detection systems.
  • Work on hardware and software levels to help troubleshoot network issues.
  • Instruct employees on the user end process of connecting through a VPN.
  • Update Y2K server and workstations with latest hot-fixes, service packs and productivity software's utilizing SMS.
  • Implement software changes for workstations and file servers according to plan and schedule develop to enhance system availability.
  • Show more

Customer support analyst example responsibilities.

  • Modify and manage SharePoint portals and document management.
  • Construct Sharepoint solutions to manage work requests and track productivity.
  • Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
  • Document all work and resolve customer inquiries utilizing on-line knowledge base, technical knowledge and on-line CRM system.
  • Record AFL substation project win/ loss worldwide using Salesforce software daily.
  • Design and generate SalesForce and RightNow reports on incident type and frequency.
  • Show more

Lan analyst vs customer support analyst skills

Common lan analyst skills
  • Windows Server, 13%
  • Network Hardware, 8%
  • PC, 5%
  • Linux, 5%
  • Desktop Support, 5%
  • Switches, 4%
Common customer support analyst skills
  • Customer Service, 18%
  • Customer Support, 13%
  • Technical Support, 9%
  • UI, 5%
  • Technical Troubleshooting, 4%
  • Java, 4%

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