Lead support engineer vs support lead

The differences between lead support engineers and support leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a lead support engineer and a support lead. Additionally, a lead support engineer has an average salary of $112,919, which is higher than the $86,816 average annual salary of a support lead.

The top three skills for a lead support engineer include technical support, troubleshoot and java. The most important skills for a support lead are customer service, cash management, and POS.

Lead support engineer vs support lead overview

	Lead Support Engineer	Support Lead
Yearly salary	$112,919	$86,816
Hourly rate	$54.29	$41.74
Growth rate	10%	10%
Number of jobs	149,550	98,872
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 67%	Bachelor's Degree, 58%
Average age	42	42
Years of experience	2	2

Lead support engineer vs support lead salary

Lead support engineers and support leads have different pay scales, as shown below.

	Lead Support Engineer	Support Lead
Average salary	$112,919	$86,816
Salary range	Between $87,000 And $145,000	Between $63,000 And $118,000
Highest paying City	San Francisco, CA	San Francisco, CA
Highest paying state	Delaware	California
Best paying company	Datadog	Apple
Best paying industry	Manufacturing	-

Differences between lead support engineer and support lead education

There are a few differences between a lead support engineer and a support lead in terms of educational background:

	Lead Support Engineer	Support Lead
Most common degree	Bachelor's Degree, 67%	Bachelor's Degree, 58%
Most common major	Computer Science	Business
Most common college	Stanford University	Stanford University

Lead support engineer vs support lead demographics

Here are the differences between lead support engineers' and support leads' demographics:

	Lead Support Engineer	Support Lead
Average age	42	42
Gender ratio	Male, 88.2% Female, 11.8%	Male, 52.3% Female, 47.7%
Race ratio	Black or African American, 9.9% Unknown, 5.3% Hispanic or Latino, 14.8% Asian, 14.8% White, 54.8% American Indian and Alaska Native, 0.4%	Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between lead support engineer and support lead duties and responsibilities

Lead support engineer example responsibilities.

Manage the setup of virtual thin clients on the SIPR network using VMware and script templates.
Manage local and remote resources to facilitate accomplishment of team goals and minimize total SLA violation.
Perform database queries to gather metric information, troubleshoot database issues, review SQL logs and manage database sizes as required.
Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
Perform basic maintenance on UNIX boxes.
Evaluate SQL and Java code in order to resolve software defects.

Support lead example responsibilities.

Manage chemical and gas specifications, ensuring they are in line with ISO requirements.
Lead a team of services professionals to provide store operations and point-of-sale (POS) hardware and software solutions.
Develop and manage a unify desktop/notebook PC image.
Manage ticket queues and prioritize escalations base on establish SLA's and resource availability.
Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
Develop and maintain UNIX / Linux shell scripts to ensure smooth system operations and to facilitate critical reporting to security teams.

Lead support engineer vs support lead skills

Common lead support engineer skills

Technical Support, 10%
Troubleshoot, 9%
Java, 8%
Lead Support, 7%
Linux, 5%
Customer Service, 4%

Common support lead skills

Customer Service, 12%
Cash Management, 12%
POS, 7%
Sales Floor, 7%
Payroll, 5%
Infrastructure, 5%