Lead support engineer vs technical support engineer

Differences between lead support engineer and technical support engineer duties and responsibilities

Lead support engineer example responsibilities.

• Manage the setup of virtual thin clients on the SIPR network using VMware and script templates.
• Manage local and remote resources to facilitate accomplishment of team goals and minimize total SLA violation.
• Perform database queries to gather metric information, troubleshoot database issues, review SQL logs and manage database sizes as required.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
• Perform basic maintenance on UNIX boxes.
• Evaluate SQL and Java code in order to resolve software defects.
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Technical support engineer example responsibilities.

• Manage a large complex network of computers including provisioning, configuration, and performance tuning.
• Achieve customer excellence by utilizing top tier VPN skills on ASA, IOS, and IOS XE platforms.
• Lead the deployment of the formal customer complaint tracking system within the NA CSE organization for capturing customer complaints.
• Achieve working knowledge of DMS 100 and Euro switches to post lines, links, and enable/disable calling features, i.e.
• Create service requests in CRM application to reflect report issues and manage customer expectations throughout escalation and/or resolution.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
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