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Mails supervisor vs contact center supervisor

The differences between mails supervisors and contact center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a mails supervisor and a contact center supervisor. Additionally, a contact center supervisor has an average salary of $42,217, which is higher than the $39,339 average annual salary of a mails supervisor.

The top three skills for a mails supervisor include performance reviews, USPS and direct reports. The most important skills for a contact center supervisor are patients, corrective action, and direct reports.

Mails supervisor vs contact center supervisor overview

Mails SupervisorContact Center Supervisor
Yearly salary$39,339$42,217
Hourly rate$18.91$20.30
Growth rate-4%-
Number of jobs17,62376,165
Job satisfaction--
Most common degreeBachelor's Degree, 41%Bachelor's Degree, 43%
Average age4747
Years of experience66

Mails supervisor vs contact center supervisor salary

Mails supervisors and contact center supervisors have different pay scales, as shown below.

Mails SupervisorContact Center Supervisor
Average salary$39,339$42,217
Salary rangeBetween $30,000 And $50,000Between $24,000 And $73,000
Highest paying City--
Highest paying state--
Best paying company--
Best paying industry--

Differences between mails supervisor and contact center supervisor education

There are a few differences between a mails supervisor and a contact center supervisor in terms of educational background:

Mails SupervisorContact Center Supervisor
Most common degreeBachelor's Degree, 41%Bachelor's Degree, 43%
Most common majorBusinessBusiness
Most common collegeCalifornia State University - BakersfieldCalifornia State University - Bakersfield

Mails supervisor vs contact center supervisor demographics

Here are the differences between mails supervisors' and contact center supervisors' demographics:

Mails SupervisorContact Center Supervisor
Average age4747
Gender ratioMale, 62.5% Female, 37.5%Male, 58.8% Female, 41.2%
Race ratioBlack or African American, 11.2% Unknown, 4.7% Hispanic or Latino, 18.1% Asian, 5.2% White, 60.2% American Indian and Alaska Native, 0.6%Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6%
LGBT Percentage8%8%

Differences between mails supervisor and contact center supervisor duties and responsibilities

Mails supervisor example responsibilities.

  • Manage payroll piece-rate production floor statistics and analysis.
  • Control BCC software business requirements.
  • Create and implement new mailings which maximize ROI by increase collection rates.
  • Sort USPS mail meeting the service level agreement of 6 tubs per hour.
  • Skil in presenting comprehensive issue briefs, settlement agreements and position narratives on behalf of USPS.
  • Provide strategic marketing recommendations to increase ROI and improve brand awareness.
  • Show more

Contact center supervisor example responsibilities.

  • Lead the development and implementation of an automate shipping and billing system for the division using an MVS database.
  • Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
  • Implement ITIL processes which dramatically improve MTTR/MTRS.
  • Assist with quality control reports and SQL data extractions.
  • Provide UNIX and NT server maintenance for multiple financial institutions.
  • Provide administrative support to contact center manager, training director and QA analyst.
  • Show more

Mails supervisor vs contact center supervisor skills

Common mails supervisor skills
  • Performance Reviews, 13%
  • USPS, 11%
  • Direct Reports, 11%
  • DHL, 8%
  • Customer Issues, 7%
  • Room Operations, 7%
Common contact center supervisor skills
  • Patients, 15%
  • Corrective Action, 9%
  • Direct Reports, 6%
  • Direct Supervision, 5%
  • Emergency Situations, 4%
  • Patient Care, 4%

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