Mainframe systems administrator jobs near me - 443 jobs

As a **Mainframe CICS & MQ Admin** you will make an impact by performing problem analysis and resolution implement. You will be a valued member of the team and work closely with the Retail team. **In this role, you will:** **CICS Administrator** + - Excellent skills on CICS administration which include CICS and its product administration + - Experience in CICS version upgrades/migration + - Applying patches to CICS software, Hostbridge + - CICS ISVs upgrades and maintenance + - Resource definition Online and batch mode + - CICS region build + - Knowledge on CICSPlex concepts (mandatory) + - Configuration of CICS initialization parameters + - Troubleshooting and resolving system related abends and issues + - Identifying patches that need to be installed, and having them installed + - Security administration for CICS + - Performance monitoring and tuning + - CICS intercommunication setup and maintenance + - 24*7 support + - Assist in application team on CICS specific issues **MQ on z/OS Administrator** + Expericne in MQ product upgrades and maintenance + Defining and Monitoring MQ objects + MQ region build + Knowledge on MQ sharing concepts (mandatory) + Operating with CICS adapter control functions to initiate and manage connections between WebSphere MQ and CICS Managing Websphere MQ resources(BSDS, Pagesets, buffer pools, logs) **Work model:** At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week in a client office in **San Antonio, TX** The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. **What you need to have to be considered** **- Minimum 10+ years of experience in CICS/MQ on zOS administration** We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. **Salary and Other Compensation:** Applications will be accepted until November 14, 2025. The annual salary for this position is between $73,350 to $116,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. **Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: + Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. **\#LI-KM1 #CB #Ind123** _"Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws."_ Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

14363 - Mainframe Administration (Security) (remote) - Austin, TX Estimated Duration: 12+ months with possible extensions Work Setting: Remote. Only candidates able to relocate as required should apply to avoid removal from future consideration. Required: • Experience with TSS (Top Secret Security) (8+ years) • Experience with z/OS Administration (5+ years) • Experience with JES2, z/OS Unix System Services (OMVS), Storage Management Subsystem (SMS) (5+ years) • Experience with TLS configuration (certificates, SSL - RSA Keys, SFTP, FTPS) (3+ years) Preferred: • Experience with REXX (2+ years) • Experience with performance monitoring to include initial analysis of performance issues (3+ years) • Experience with Informatica Power Exchange Administration (3+ years) • Working knowledge for each of the following: z/OS Operation, z/OS Networking - VTAM (Virtual Telecommunications Access Method), TCP/IP (Transmission Control Protocol/Internet Protocol) (3+ years) • Working knowledge of each of the following: z/OS-centric automated job scheduling and management software (JOBTRAC), Terminal Emulator Software (BLUEZONE) and VTAM Session Manager Software (VTAM/SWITCH) (3+ years) • Working knowledge of each of the following: SMP/E (System Modification Program/Extended), RMF (Resource Measurement Facility), SMF (System Management Facility) and WLM (Workload Management) (3+ years) • Working knowledge of each of the following: JCL (Job Control Language), GRS (Global Resource Serialization), VSAM (Virtual Storage Access Method) and TSO (Time Sharing Option) Responsibilities include but are not limited to the following: • Act as the subject‑matter expert in Mainframe Top Secret Security Administration to ensure data security and regulatory compliance. • Perform senior‑level systems administration for agency mainframe applications and infrastructure, including configuration, break/fix support, and user account management. • Provide hands‑on expertise in Top Secret Security (TSS) and z/OS Administration, supporting releases, upgrades, and changes. • Manage certificate renewals, access control, and enforce compliance, audit, and risk mitigation practices within mainframe environments. • Execute routine administration functions such as security support, performance monitoring, security monitoring, and system maintenance. • Oversee and coordinate mainframe operations in the State's Consolidated Data Center Services (DCS), collaborating with Network Administration, Customer Support, and Applications Development teams. • Support Informatica Power Exchange Administration for Change Data Capture processing using IMS and VSAM mainframe data sources and targets.

Come Find Your Spark at Quartz! Quartz is seeking a team-oriented, problem-solver to join our Infrastructure Team as a Systems Administrator. The Systems Administrator will provide expertise in design, administration, maintenance, and support of the infrastructure systems and processes Quartz relies on to provide world class insurance solutions to its members. This position will build solutions, implement new software and hardware, provide training and mentoring, troubleshoot and remediate anomalies, and assist in the development of overall IT strategy. This role will also collaborate with business owners, technical staff, and project teams across the business to implement and support efficient systems and processes using the ITIL and ITSM frameworks. Benefits: Ability to bring Azure infrastructure skills to Quartz to help us deliver and execute our cloud migration strategy. Apply DevOps automation experience (Terraform, Docker, etc.) and help us mature our fully-automated operations. Work with strong technical resources in a collaborative, team environment. Starting salary range is based upon skills and experience: $77,200 - $96,500 plus robust benefits package. Responsibilities Perform server and system administration tasks, including group policies, print services and queue management, event log monitoring, security permissions, drive and volume management, OS provisioning, migrations, upgrades, and performance tuning. Aid in the design, build, test, and deployment of new systems, services, and processes to meet ongoing business needs. Perform routine maintenance including, updates, patching, backups, snapshots, configuration management, and disaster recovery. Support internal and cloud infrastructure standards, ensuring best practices are developed and followed. Develop and maintain scripts to automate routine tasks. Administer and maintain applications required to support network, servers, and technical operations and service. Provide technical expertise on team systems and services and aid in troubleshooting, identifying root cause, and recommending and implementing solutions to remediate. Develop, implement, and maintain documentation, diagrams, and procedures for systems and processes. Work closely with teammates, vendors, project teams, and management to support projects and initiatives across the enterprise by collaborating, designing, challenging, optimizing, implementing, and enhancing deliverables through their lifecycles. Support audit and compliance activities as needed. Participate in on-call rotation. Qualifications Bachelor's degree with 2+ years of experience in systems administration role OR associate degree with 5+ years of experience in a systems administration role OR high school equivalency with 8+ years of experience in a systems administration role Experience with the following: Basic Linux administration Provisioning and managing SAN/vSAN/HCI infrastructure Managing certificate infrastructure Managing backups MFA (Multi-Factor Authentication) solutions MS Office 365 Supporting services in an ITSM framework Quoting solutions with vendors and partners Proficiency writing, supporting, and updating & writing scripts in SCCM (PowerShell) Proficiency in VMware vSphere, SRM administration Knowledge of cloud infrastructure elements and functions (Azure or AWS) Knowledge of network, web and application related protocols and infrastructure (VPNs, vlans, TCP/IP, IPsec, HTTPS, SSL/TLS, routing, switching, firewalls) Knowledge of ITIL framework Ability to effectively communicate and work with multiple vendors, managed service providers Ability to work outside of business hours as needed Must be inquisitive and seek out answers without being asked Ability to manage multiple priorities simultaneously, work independently, under pressure, and be adaptable to change Excellent interpersonal, oral, and written communication skills Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home. We offer an excellent benefit and compensation package, opportunity for career advancement and a professional culture built on the foundations of Respect, Responsibility, Resourcefulness and Relationships. To support a safe work environment, all employment offers are contingent upon successful completion of a pre-employment criminal background check. Quartz values and embraces diversity and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified person with disability.

Job Description Who You Are: Versar Global Solutions is seeking a full-time Systems Admin. is contingent upon award. What You'll Do: The Systems Administrator manages the day-to-day operations by monitoring system performance, configuration, maintenance, and repair. Ensures that records of system downtime and equipment inventory are properly maintained. Trains staff in how to use software and hardware. Performs troubleshooting as required. Establishes, maintains, and manages user accounts. Installs, modifies, and maintains systems and utility software. Diagnoses and recommends fixes to problems or potential problems with the ESS, including all hardware, software, including all subcomponents of the system. Ensures the stable operation of the computer software systems and network connections. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all software. Analyzes and resolves software program and connectivity issues. Installs, configures, and maintains hardware and software. Assists in system design, development, and implementation. What You'll Bring: High School diploma or GED and four (4) year degree in Information Technology, Computer Science or related field. Preferred minimum of seven years of overall professional experience in the systems administration field with five years of overall experience in Microsoft Windows client and server operating systems. Preferred - Minimum five (5) years of experience with electronic security systems, specifically hands-on experience in installing, configuring, maintaining, and resolving issues with Intrusion Detection Systems, Access Control Systems and Closed Caption TV, specifically with Lenel OnGuard. Preferred Lenel OnGuard Certified Expert (LCE) certification. Must have Secret clearance. Must be proficient in English, both written and verbal, to ensure effective communication and collaboration. Successful results of preemployment screenings, including federal background check, MVR, and drug screen. Comply with company drug and alcohol policy. Be authorized to work in the US or will be authorized by the successful candidate's start date. Certifications: Have certification that meets DoD 8570.01-M IAT-II Information Assurance Technical (IAT) and Computing Environment certifications. DoD 8570.01 baseline certifications can be found at the following: ********************************************** 8570.01-M-baselinecertifications/ The DoD 8570.01-M and 8140-M, Information Assurance Workforce Improvement Programs requires training and certification for Information Assurance (IA) duties and Cybersecurity duties performed. All contract employees performing cyber-IA functions shall meet the requirements in accordance with DoD/DLA guidance. Additionally, all contract employees shall be certified in operating systems on any system on which system administration duties are performed. Proof of certification shall be provided before privileged access is granted, at time of proposal/resume submission; this includes, but is not limited to, system administration access, network administration access, router/switch access. Compensation Expected Salary: $93,000 - $104,000 per year Versar Global Solutions is providing the compensation range and general description of other compensation and benefits that the Company in good faith believes it might pay and/or offer for this position based on the successful applicant's education, experience, knowledge, skills, and abilities in addition to internal equity and geographic location. The Company reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's status protected by local, state, or federal law. Location Requirements The position will primarily work onsite in Columbus, OH. Who We Are: Headquartered in Washington, DC, Versar Global Solutions provides full mission lifecycle solutions for challenges faced by our government and commercial Customers in the natural, built, and digital environments. With nearly 2,000 team members around the world, and a rich legacy spanning more than 70 years, Versar Global Solutions delivers a broad array of planning, analysis and risk management solutions, project and program management, operations and maintenance services, and information technology applications for environmental management and remediation projects, mission critical facilities and installations, and in support of readiness and contingency operations. EEO Commitment Versar Global Solutions is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Versar Global Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Versar Global Solutions expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran. Improper interference with the ability of Versar Global Solutions employees to perform their job duties is not tolerated. #LI-WJ1

Roles & Responsibilities: Essential Job Functions: Manages functional areas and other managers or department leads in regional capability to ensure that business objectives are met. Identifies and manages the implementation of process improvements. Manages and develops demand forecasts with account teams on large accounts to assist functional areas or departments in planning and delivering end-to-end services. Identifies issues and recommends alternative approaches. Works with functional areas or departments to interpret and plan projects or workload forecasts. Provides advice and counsel regarding various results. Prepares, recommends, and oversees development of rates, operating and personnel budgets. Monitors spending for adherence to budget plans, develops, and recommends variances. Performs and/or oversees budget analysis. Manages and approves expenditures for regional capability in line with established policies and procedures. Manages complex relationships between delivery and consumer groups to ensure good client relations. Resolves issues and determines and implements appropriate course of action. Identifies and manages service improvements to increase customer and account satisfaction. Manages and ensures delivery of projects meet client and company expectations and needs. Partners with functional areas or departments to integrate new, enhanced, and existing service offerings for accounts. Participates in developing new business solutions/proposals and introduces new technology to enhance business solutions. Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees. Manage or lead teams responsible for infrastructure services and oversee their daily activities. Support in the development and execution of infrastructure strategies and projects. Monitor and maintain the performance, availability, and security of infrastructure systems. Collaborate with other teams or customers to understand and address their infrastructure needs. Implement and adhere to infrastructure best practices and standards. Act as a point of contact for resolving infrastructure-related issues and incidents. Assist in creating and maintaining infrastructure documentation. Participate in optimizing resource allocation for infrastructure projects and initiatives. Basic Qualifications: OVERALL experience - 20+ Years. 10 years of mainframe infrastructure experience as a technologist / operations / engineering 5 years of Mainframe Infrastructure managerial leadership with direct report managers/supervisors who have team members. Bachelor's degree in a relevant field or equivalent combination of education and experience Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role Proven experience in infrastructure technology management Proficiencies in project management and technical knowledge A continuous learner that stays abreast with industry knowledge and technology P&L responsibility Expansion of services to fill all gamut s of infrastructure-increase breadth. Focus on project opportunities and transformation initiatives ITIL process definitions and implementation Automation in service delivery Resource management

ICE Consulting is a leading Managed IT Services Provider committed to delivering exceptional IT solutions to small and medium-sized enterprises. Since our inception in 1997, we have focused on providing a comprehensive range of managed IT and security services to enhance our clients' operational efficiency and security. Position Overview: We are seeking a User Support & Junior Systems Administrator to join our dynamic team. This role is crucial for providing top-notch technical support and administration for our diverse client base. As a key part of our operations, you will be responsible for ensuring that our clients' IT environments run smoothly and efficiently. Key Responsibilities: Provide technical support to users, addressing and resolving hardware and software issues. Assist in the maintenance and administration of servers and networks. Document and track support requests using ticketing systems. Conduct training sessions for users on IT best practices and system usage. Manage and maintain asset inventory of hardware and software. Support the implementation of security protocols and monitoring systems. Requirements Qualifications: 4+ years of hands-on experience in user support and systems administration. Bachelor's degree in Computer Science, Information Technology, or a related field. Proficiency in Windows and Apple operating systems. Working knowledge of server systems, particularly Windows Server (2008/2012). Experience with cloud services such as Office 365 and Google Workspace. Familiarity with MDM solutions and security protocols. Excellent troubleshooting skills and ability to work under pressure. Strong communication skills and a customer service-oriented mindset. Ability to adapt to rapidly changing technology and business needs. Benefits 401(k) with company match Company Paid Holidays Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Training & Development Work From Home Free Food & Snacks Wellness Resources ICE Is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure Ice is holding itself to the highest level of delivery of outsourced managed services, and maintain the trusted and premier endpoint MSP solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.

We're a tech company that was first on the ground in the fight against Ubiquitous Technical Surveillance. We help our government and enterprise customers solve a big problem they sometimes don't even know they have. To become leaders in this space, we've relied heavily on curiosity, creativity, and flexibility. We iterate until we get things right and innovate to get there faster. But enough about us. What's in it for you? We work hard and do fun things. Apart from a constantly growing list of fascinating challenges to solve, Ridgeline offers a solid work-life balance, flexible remote work options, and a culture that values teamwork over competition. At Ridgeline, you will work with the most talented software developers, systems engineers, and subject matter experts to change how big enterprises and the U.S. Government manage their digital signatures. Job Description We are looking for a NOC Systems Administrator who thrives in a culture of autonomy and high-impact problem solving. You won't just be "watching screens" you will be the first line of defense for our infrastructure, supporting our 24/7 Network Operations Center (NOC) If you are looking for a team with a growth mindset that resources you with the technology and training you need to succeed, this is your home. You will join a team that values fun banter, intellectual stimulation, and the freedom to do your job well. What you will do: Take ownership of the infrastructure monitoring systems; ensure 100% visibility on system health and accurately categorize alerts to reduce noise and focus on critical events. Demonstrate the ability to independently triage and mitigate system issues, escalating only the most complex events according to operational policies. Execute routine patching cycles for servers and infrastructure, ensuring compliance with organizational security standards and minimizing downtime. Diagnose and repair faulty hardware within defined SLAs and maintain strict configuration management standards across Linux and Microsoft environments. Provide high-touch support ensuring customer needs are met with professionalism and technical accuracy. Design, document, and continuously improve Standard Operating Procedures (SOPs) to support operational excellence. What you will accomplish within the fist six months on the job: Complete NOC Watch Stander training: Finish the roughly 2-month training program, including the comprehensive checklist of daily operational activities. Master the toolkit: Become fully proficient in NOC tools, monitoring systems, and escalation policies (Zabbix, Splunk, Element Messenger, etc.). Build the knowledge base: Create, update, or improve SOPs, runbooks, or knowledge base articles within Confluence. Qualifications Must Haves: Must possess an Active Secret Security Clearance. Proven experience in a "help desk," NOC, or IT operations environment. Strong critical thinking skills with the ability to communicate technical issues clearly to non-technical stakeholders. Fundamental exposure to Linux operating systems, specifically Ubuntu or CentOS. Availability: Ability to work On-Site with a varied shift schedule (days/evenings) and travel up to 25% of the time. Your schedule will be 4/10-hour days per week. Nice to Haves: Hands-on experience with RHEL, CentOS, or Ubuntu. Experience managing Microsoft Server environments. Familiarity with VMware, Proxmox, or KVM. Knowledge of switching, routing, firewalls, and VPNs. Familiarity with Android MDM and working in secure/classified environments. Familiarity with Ansible, GitLab, and AWX. Additional Information Why You'll Love Working Here: Innovative Environment: Work in a setting where your ideas and expertise are valued. Collaborative Culture: Be part of a team that supports each other and works toward shared goals. Career Growth: Opportunities for professional development and career advancement. Here are some Perks of being a Ridgeliner! Flexible PTO + holidays Generous 401k match benefit up to 10%, with an automatic 3% safe harbor contribution and additional matching based on employee contributions. Medical (HSA & PPO Plans Available), dental, vision, disability, and life insurance Employer Contribution to Health Savings Account (HSA) Learning & Development opportunities Professional coaching services Get the technology you want to do your job We have free daily snacks & drinks Physical Requirements: Must be able to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside the office Constantly work with computers and other information technology equipment The ability to communicate information and ideas in a classroom style format, may stand at a podium for long periods of time We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, or any other characteristic protected by law. We are proud to be an equal opportunity workplace. If you require a reasonable accommodation to apply for a position with Ridgeline International through its online applicant system, please contact Ridgeline's Talent Management Department at ************** or contact us through e-mail at [email protected]

Junior System Administrator Fully Remote - US Based Only Fortified data is a rapidly growing global provider of database design, management, and support services. We are thought leaders within our industry with many years of experience in some of the largest and highest volume mission critical systems. We pride ourselves on providing our clients with holistic business and technical roadmaps that enable them to meet and exceed their objectives. Our work environment is challenging, fun, and exciting. We are a destination employer where the majority of employees are referrals from existing staff. Fortified Data is an equal opportunity employer. Eligible candidates must provide evidence of legal working status for any employer in the U.S. Job Summary Fortified Data is currently seeking a Junior System Administrator. The system administrator will be supporting the ongoing operation and maintenance of the IT environment including end user support, cloud infrastructure management, application management and support, IT security, and automation/integration. This position will primarily focus on end user support and device management, with opportunities to develop skills in infrastructure and security operations. While this role focuses on IT operations and user support, familiarity with database concepts is beneficial given our work in database services. Duties & Essential Job Functions Primary Responsibilities (Daily/Core Functions) Manage and prioritize work across multiple streams including support tickets, assigned project tasks, and ongoing operational responsibilities, ensuring timely resolution and proper documentation End user troubleshooting for hardware, software, and application issues VPN and remote connectivity support User access management including onboarding and offboarding processes Device management including deployment, configuration, and maintenance of end user systems Mobile device management using MDM platforms Manage endpoint patch management and vulnerability remediation, including deploying updates, tracking open findings, and coordinating resolution with end users Install, package, and update client applications Manage IT asset inventory and equipment lifecycle Conduct end user training for various technology platforms Create and maintain documentation and technical specifications Secondary Responsibilities (Growing/Development Areas) Assist with configuration and maintenance of virtual servers and cloud infrastructure Monitor system health dashboards and respond to alerts Support monitoring and management of system and application backups Coordinate with vendors for hardware procurement, support, and RMA processes Enable and support self-service tooling for development and test environments Participate in automation and integration projects Assist with creating and maintaining IT policies and procedures Support security audits and compliance reporting activities Education & Experience Education Associate's degree in Information Technology, Computer Science, or related technical field Or equivalent combination of education, certifications, and experience. Required Experience 2-3 years of experience in IT support or help desk role Experience managing support requests through ticketing systems Demonstrated ability troubleshooting Windows desktop/laptop systems Experience with user account management and access provisioning (Active Directory or similar) Knowledge of device management and deployment processes Basic understanding of networking concepts including VPN, DNS, and connectivity troubleshooting Experience documenting technical processes and creating end user documentation Preferred Experience Experience with Microsoft 365 platform including Azure, Intune, and SharePoint Familiarity with mobile device management (MDM) platforms Experience with scripting or automation (PowerShell, Python, or similar) Basic understanding of Microsoft SQL Server and database concepts Experience with patch management and vulnerability remediation processes Familiarity with asset management and inventory tracking systems Preferred Certifications ITIL Foundation Microsoft 365 or Azure certifications CompTIA A+, Network+, or Security+ Required Attributes Customer Service: Listens and responds effectively to customer questions; resolves customer problems to the customer's satisfaction. Respects all internal and external customers and uses a team approach when dealing with customers to exceeding customer expectations. Time Management & Prioritization: Effectively manages competing priorities across support tickets, assigned projects, and ongoing operational responsibilities. Able to assess urgency, communicate status, and deliver timely resolution. Problem Solving: Anticipates problems, recognizes and accurately evaluates the signs of a problem and analyzes current procedures for possible improvements. Detail Oriented: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently. Technical Aptitude: Comfortable learning and supporting diverse software applications ranging from standard business tools to IT management platforms including ticketing systems, endpoint management, and monitoring tools. Demonstrates ability to quickly understand new technologies and effectively support or implement them. Work Environment 100% remote Occasional travel possible

As an L1 Help Desk Technician, you will serve as the first line of technical support-helping end users resolve issues related to Microsoft 365, account access, devices, and service requests. You'll work with tools such as Active Directory, Microsoft Entra ID, Microsoft 365 Admin Center, and ServiceNow. This role is perfect for someone looking to gain hands-on experience in a fast-paced MSP environment and build a strong foundation in IT support and cloud administration. Key Responsibilities • Serve as the initial point of contact for end-user technical issues and service requests via phone, email, and ticketing systems. • Troubleshoot account issues in Active Directory and Microsoft Entra ID, including password resets, lockouts, and group membership updates. • Provide basic support for Microsoft 365 applications such as Outlook, Teams, SharePoint, and OneDrive. • Use ServiceNow to log, track, and manage incidents, ensuring timely resolution or escalation. • Support Microsoft 365 environments under the guidance of senior staff (e.g., mailbox permissions, license verification, Intune device enrollments). • Escalate advanced issues-such as device compliance, Conditional Access modifications, and file migrations-to L2+ engineers. • Follow documented SOPs and contribute to internal documentation (e.g., knowledge-base articles). • Maintain clear, professional communication with end users throughout the support process. ⸻ Preferred Exposure or Willingness to Learn • Microsoft 365 Admin Center: license checks, mailbox management, Teams administration. • Intune / Endpoint Manager: basic understanding of device compliance and enrollment troubleshooting. • Conditional Access & Security: awareness of security controls and when to escalate issues. • SharePoint/Teams Migrations: basic troubleshooting during cloud storage transitions. ⸻ Qualifications • 1+ year of IT Help Desk or technical support experience. • Familiarity with Active Directory, Microsoft 365, and ServiceNow (or similar platforms). • Strong communication and customer service skills. • Ability to follow processes and collaborate effectively with remote teams. • Eagerness to learn and grow in cloud administration and endpoint security. • Ability to create and maintain documentation (e.g., KB articles).

Per Diems: STA per diems are allowed if hired outside the KSC area (50 miles from the site) Remote/Site: On site is highly preferred but will consider remote work US citizenship required Job Description: Essential duties include the locating and designing supports for various piping systems and performing associated calculations. Candidate should be familiar with common pipe support hardware, industry standards, and relevant codes such as AISC & ASME B31.3. Work closely with layout personnel and pipe stress engineers to deliver a quality and cost-effective design. Coordinate with other engineering disciplines and vendors as required. Prior experience should include working in a 3D model environment. Basic Qualifications US Citizenship is required 4 Year Structural Engineering Bachelors Degree Good knowledge of AISC and ASME B31.3 and other relevant industry codes and standards Prior experience using structural analysis programs Preferred Qualifications PE Registration Prior experience using pipe support analysis programs GTStrudel Prior experience using Pipe SupportModeler software Previous project experience Previous DOD/DOE project experience $85-$100/hr+ Per Diem

This is not a traditional software engineering role. This role will be focused primarily on the support function. There will be the opportunity to analyze code and suggest fixes but development will be completed under a different role type. What Commercial Technologies Software Engineering contributes to Cardinal Health NPHS Commercial and Pharmacy Technologies manages the NPHS Business segment's portfolio of commercial and pharmacy focused technologies to maximize the business value of the technologies and enhance the user experience. This role serves as a liaison between the business and IT to align support strategies and capabilities, also providing technical specifications to IT related to issues. This job family identifies and analyzes product needs, defines requirements, objectives, and participates in the solutions making process. This job family optimize business processes by leveraging the functionality of the technology and product solution. Responsibilities Provide Tier 2 and Tier 3 virtual support to the organization's end users Support software, hardware, warehouse technology, server, network, and enterprise systems issues. Respond to escalated issues from the IT Service Center and Tier 2 Support, Resolve user requests through discussions with users, coordination with internal and external resources, research via access to source code and access to an application database. Provide education and trainings to users to facilitate knowledge transfer and prevent problem reoccurrence. Maintain support related documentation for certain end user platforms, monitors environments, responds to alerts, and addresses service outages. Qualifications 4-8 years of experience, preferred Bachelor's degree in related field, or equivalent work experience, preferred What is expected of you and others at this level Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects Some experience in the following: Software development (preferably Java/SpringBoot); Querying SQL databases for research and support related functions; Application monitoring and alerting (Dynatrace, GCP) May contribute to the development of policies and procedures Works on complex projects of large scope Develops technical solutions to a wide range of difficult problems Solutions are innovative and consistent with organization objectives Completes work; independently receives general guidance on new projects Work reviewed for purpose of meeting objectives May act as a mentor to less experienced colleagues Anticipated salary range: $94,900 - $149,160 Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with my FlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to close: 3/14/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here

Today, every organization needs to be digital, powered by data, running in a multi-cloud world, ready to take on anything. Our Consulting team assesses customer's strategic, organizational and business challenges and uses in-depth industry knowledge to offer technical solutions that apply to future business environment and operational objectives to help our Dell Technologies customers gain market share and increase efficiency. Join us to do the best work of your career and make a profound social impact as a System Administrator on our Professional Services Consulting Team in Edwards, California (Onsite at Edwards Airforce Base). Team member will perform work at a Dell Federal Department of Defense Customer location. Working at direction of Department of Defense customer, team member will provide technical support and coordinate task and schedule for system integration work. What you'll achieve As a System Administrator, you'll be responsible for the setup, configuration, maintenance, and security of computing systems used in test environments-particularly those handling classified, sensitive, or real-time mission data. You'll leverage in-depth industry knowledge of the business environment and technical solutions to provide technical and consultative guidance and help the customer increase their operational efficiencies. You'll provide technical and consultative leadership for Consulting technical solutions opportunities on a range of complex engagements, focused on an industry or service offering. Requires an in-depth understanding of an organization's business, industry requirements and systems. You will: Understand the customer's strategic, organizational and business challenges and offer solutions as they relate to the future business environment and operational objectives Provide expertise on technical architectural design, strategies and plans for future solutions as well as advise on requirements to perform assigned technical implementations Share your experience and support less experienced co-workers through formal training or on-the-job mentoring Work on problems of diverse scope where analysis of information requires evaluation of identifiable factors to assess unusual circumstances and use sophisticated analytical and problem-solving techniques to identify cause Work independently, with work being reviewed at critical points Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role: Essential Requirements: US Citizen Possess active Top Secret Department of Defense (DoD) clearance Possess CompTIA Security+ certification Required Technical Skills: Microsoft Windows 10/11 Enterprise - OS Deployment, Virtual Environment Optimization, Firewall Microsoft Windows Server - Deploy in Offline/Air-Gapped, Enterprise Automation, App Services Microsoft SQL Server - Install in Offline/Air-Gapped, DB Mgmt, ODBC, Automation Microsoft Active Directory - Deploy/Manage/Troubleshoot, DS, DNS, DFS, DHCP, GPO Microsoft PowerShell - Create/Modify/Execute, PowerCLI integrations Microsoft MDT / WDS / WSUS Microsoft ECM/SCCM - Patch Management Red Hat Enterprise Linux - Install/Configure/Maintain, Bash, Ansible, Repos, SSH DISA ACAS - Deploy/Configure/Manager TenableSC, Nessus, NNM DISA STIG - Hardening Experience, SCAP, STIG Viewer, Evaluate-STIG VMware vSphere - Install/Troubleshoot/Maintain, Horizon/VDI, DVS, vSAN, Automation On-hands experience with Dell Hardware - PowerEdge, PowerScale/Isilon, PowerStore, PowerSwitch/OS10, Unity, VxRail Desirable Requirements: Typically requires 5+ years of related experience in a professional role with a Bachelor's degree Strong trouble-shooting skills and adept verbal and written skills and demonstrated ability to document processes for the customer Compensation Dell is committed to fair and equitable compensation practices. The salary range for this position in California is $104,550 - $135,300. Benefits and Perks of working at Dell Technologies Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com. Who we are We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

The company where you can make an impact and bring value. The position requires supporting a company with remote offices and employees spread across the country, from east coast to west coast. The Jr System Administrator will be a part of a small team that supports helpdesk requests from all North American business units within the company. Helpdesk issues can range from hardware moves, to imaging, all the way through light server administration. This position will be responsible for the desktop computing environment. This means developing imaging, configuring hardware to meet business unit needs, as well as creating standards and documentation to drive customer satisfaction. We are a growth-oriented company and are looking for like minded individuals. THE POSITION This position is fully remote. The position requires supporting a company with remote offices and employees spread across the country, from east coast to west coast. The Jr System Administrator will be a part of a small team that supports helpdesk requests from all North American business units within the company. Helpdesk issues can range from hardware moves, to imaging, all the way through light server administration. This position will be responsible for the desktop computing environment. This means developing system images, configuring hardware to meet business unit needs, as well as creating standards and documentation to drive customer satisfaction. Our company is ever changing and dynamic, so the ideal candidate will have the ability to float between multiple tickets and projects and prioritize assignments appropriately. 80% of time in this position will be dedicated to the service desk, with the remaining 20% of time focused on assigned projects or assisting on projects assigned to System or Network Administrator(s). This position has high potential for personal growth for applicants willing to seize the opportunity. Job Description: About Cultura Technologies Cultura Technologies delivers innovative software solutions that simplify business and information management across the agricultural supply chain. Our mission is to help agribusinesses improve yields and product quality, reduce operational variability, streamline processes, enhance decision-making, and mitigate risk. From back-office functions like accounting and payroll to operational workflows such as grain handling, crop planning, and traceability, our technology empowers greater productivity and exceptional customer service. Position Overview We are seeking a Junior System Administrator to join our growing IT team. This fully remote role supports a distributed workforce across North America and plays a key role in maintaining a secure, efficient, and user-friendly computing environment. The ideal candidate is a proactive problem solver with a passion for technology, strong troubleshooting skills, and an eagerness to learn. This role offers significant growth opportunities for individuals looking to advance into more senior system or network administration roles. What You'll Do Provide Tier 3 helpdesk support for hardware, software, and network issues. Manage and maintain desktop computing environments, including device deployment, configuration, and OS installation. Maintain accurate asset tracking for all company hardware. Create, update, and maintain IT documentation to ensure consistent and reliable processes. Collaborate with senior system and network administrators on projects and assist with light server administration tasks. Balance multiple tickets and ongoing initiatives in a fast-paced environment. Time Allocation: 80% Service Desk support 20% Project work and collaboration with System/Network Administrators Required Skills & Experience 1-3 years in a Level 3 Helpdesk or similar technical support role. Strong working knowledge of antivirus/antimalware tools (CrowdStrike preferred). Solid understanding of DNS, DHCP, and general networking fundamentals. Experience with hardware asset management. Ability to manage and tune spam filtering solutions. Strong ticket triage abilities and experience prioritizing workloads. Excellent documentation, organization, and follow-through skills. Preferred Skills Experience with monitoring systems (e.g., SolarWinds, Spiceworks, Nagios). Familiarity with EDR solutions, especially CrowdStrike. Experience working in distributed or remote support environments. Soft Skills Clear and professional communication with both technical and non-technical users. Ability to work independently while managing multiple priorities. Strong attention to detail and organizational abilities. Team-oriented mindset with a focus on collaboration and continuous improvement. Education & Certifications Bachelor's degree in MIS, Computer Science, or a related field (preferred but not required). Relevant certifications (e.g., A+, MCSA, CCENT) are highly desirable. Commitment to ongoing learning and professional development. Worker Type: Regular Number of Openings Available: 1

Job Title: SharePoint Administrator (Sharepoint Development Experience Highly Preferred) This is a 3 month project only. Extensions past that will most likely not occur. Priorities in order of importance:1. Local candidates2. Prior work experience in public sector / public service3. 2 -3 years of experience with:a. Sharepoint administration (Sharepoint development preferred)b. Sharepoint farmsc. Onbase administration4. Knowledge of InfoPath5. Knowledge of C# ___________________________________________________________________________________________Original Description (Any experience / qualifications in this original description are desired, but not required.)Employee functions as an applications developer providing overall guidance and control of applications development environment including, but not limited to, architecture evaluation and selection, application installation and set up, capacity planning, governance and change control, management and reporting, database management, backups and restores, application security, systems update and maintenance, and projects identification and selection.Requirements:Five years of SharePoint development experience applying patches, service packs and deploying capabilities including web parts, features and web services. Two years of development experience with SharePoint environment using InfoPath forms, SharePoint or Nintex workflows, SharePoint Designer and Oracle SQL. Five years of configuring/developing SharePoint and SQL Server backup and recovery processes. Five years of work experience as a database administrator or developer, specifically supporting MS SQL Server 2008/2010 databases. Five years of experience with providing Tier 3 technical support to site administrators when coding or integration issues arise. Two years of work experience with Oracle databases. Two years of client web development within a .Net Framework . Two years of experience with OnBase/SharePoint Integration. Excellent written communication and presentation skills; strong interpersonal skills; basic project management course; proficient in Word, Excel, PowerPoint, Access and database principles.

J Job Title: System Administrator Duration: 1 year+ contract Interview Type: in-person after Telephonic SECRET security clearance Required Security+ certification Required Windows 2008R2 training Required 5 Years Distributed File System (DFS) Required 5 Years Large scale Windows 7 deployments / tools / technologies Required 5 Years System Center Configuration Manager (SCCM) Highly desired 5 Years Familiarity with Group Policy Objects and Active Directory Required 5 Years The System Administrator is responsible for server back up and security, along with performance tuning and capacity planning. System Administrators should possess an understanding of network and distributed computing concepts. This is accomplished by working with the Systems Management Team Lead to understand the scope of services to be provided and assessing the impact they will have on the technical infrastructure. Role Description: All roles specified in SA2 plus the following: Solid understanding of networking/distributed computing environment concepts. Understands principles of routing client/server programming. Manage expectations at all levels: customers/end users, executive sponsors. Ensure quality standards are followed. Understand the business application of technical support and design in an application development environment. Work with the various Infrastructure teams and operations provider to identify the strategic direction of systems management activities. Understands the design of consistent network-wide file system layouts Maintain strong relationships with employees and various tier two and three support groups. Develop plans for disaster recovery/ back up and archiving. Manage the daily operations of the systems management team to ensure service levels are being met. Manage the systems management team's support issue and backlog. Monitor the team's open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels. Act as the first level of escalation for high priority support issues. Additional Information All your information will be kept confidential according to EEO guidelines.

About the Role Support Engineers at Hubstaff strengthen the technical foundation of our Support organization and create a smoother, more consistent customer experience across the entire lifecycle. This role blends technical depth with customer-facing clarity. Support Engineers help prospects and customers adopt Hubstaff efficiently while reducing bottlenecks for Sales, Success, and Support. Why This Role Matters As Hubstaff has expanded its product feature offering and attracted larger clients, those clients are increasingly relying on advanced features such as silent installations, MDM deployment, APIs, and complex integration setups. Hubstaff's Sales and Success teams often need technical expertise early in the customer journey and require a partner who can diagnose deeper issues quickly and accurately. The Support Engineer serves as the technical bridge between Hubstaff and its customers. The role accelerates time to value, prevents technical bottlenecks, and ensures implementations go smoothly. Support Engineers help customers adopt the platform with confidence while also feeding insights back into the product to improve reliability, clarity, and usability. What they Do Customer-Facing Technical Support Join Sales and Success calls to answer technical questions, assist with setup, and guide customers through complex implementations. Handle escalations from Sales, Success, and Support, including tickets, emails, calls, and screenshares. Troubleshoot advanced issues involving APIs, MSI deployments, networking, MDM configuration, and integrations. Provide clear and empathetic explanations that help customers understand solutions and next steps. Technical Problem Solving and Analysis Diagnose complex technical issues and determine root causes. Examples: Silent Application MSI installation failures Certain users within an RDS server are not having any of their activity captured by the Hubstaff Timer application, and the underlying causes need to be identified and resolved. Document findings, patterns, and solutions to improve internal knowledge and reduce repeat escalations. Act as a feedback loop to Product and Engineering by identifying bugs, edge cases, and usability gaps. Implementation and Onboarding Support Assist large customers with onboarding, especially those with extensive user bases or advanced deployment needs. Help customers adopt features such as silent installation, Hubstaff's API, tool integration, and payroll. Develop scalable onboarding content that simplifies adoption, shortens time to value, and decreases support demand from end users. Internal Collaboration and Process Building Help define and shape the Support Engineer role, including documentation, workflows, and best practices. Collaborate closely with Sales, Success, Support, and Engineering to ensure smooth handoffs and consistent customer experiences. Contribute to internal tooling, documentation, and process improvements. Success Looks Like High implementation success rates for technical features such as silent install, API usage, and MDM deployment. Reduced technical bottlenecks for Sales and Success Strong post-implementation CSAT Faster resolution of complex technical issues Clear and actionable documentation that improves team efficiency A Day in the Life Review escalated tickets and identify any urgent technical issues. Join a Sales call to help a prospect understand API capabilities and deployment options. Troubleshoot a customer's MDM configuration issue through a screenshare and guide them through the fix with clarity and patience. Partners with Engineering/Product/Support to isolate root cause and get the right fix. Document a recurring issue and share insights with Product. Assist Success with a large customer rollout and ensure their silent installation and user provisioning go smoothly. Update internal documentation and collaborate with Support on improving a workflow. What they Bring Technical Skills Experience with APIs, scripting, and programming concepts Basic understanding of software development lifecycle Familiarity with MSI deployments, MDM configuration, and networking fundamentals Understanding of security and compliance considerations Ability to troubleshoot integrations and guide customers through setup Comfort working with logs, system behavior, and technical diagnostics Soft Skills Continuously learns and validates solutions with a “trust, but verify” approach. Excellent communication and the ability to simplify complex concepts for non-technical users Empathy, patience, and a customer-first mindset Calm under pressure and able to navigate ambiguity Strong ownership of customer problems from start to finish Detail-oriented, adaptable, and collaborative across teams Tools and Technologies You Will Use Ticketing CRMs Collaboration tools such as Slack Scripting tools Project management solutions Video conferencing apps Experience Junior or Mid-level experience in SaaS support, DevOps, QA, systems engineering, or similar technical roles Technical skill level close to a junior developer with strong customer-facing ability Certifications in related fields are a plus but not required Logistics Fully remote role Must work within the AMER timezone

We are seeking a skilled and dependable Systems Administrator to manage, maintain, and support enterprise IT systems in a fully remote environment. The successful candidate will ensure system availability, performance, security, and reliability while supporting users and collaborating with cross-functional IT teams. This position is strictly limited to candidates who currently reside in the United States and are legally authorized to work in the U.S. Applications from individuals residing outside the United States will not be considered. Key Responsibilities Install, configure, maintain, and monitor servers, operating systems, and infrastructure components Manage user accounts, permissions, and access controls Monitor system performance, availability, backups, and disaster recovery processes Apply system updates, patches, and security controls Troubleshoot and resolve hardware, software, and network-related issues Maintain system documentation, configurations, and standard operating procedures Support compliance with security, data protection, and IT governance standards Collaborate with cybersecurity, networking, and application teams to support IT operations Required Qualifications Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience) Minimum of 3-6 years of experience as a Systems Administrator or similar role Strong knowledge of Windows and/or Linux server environments Experience with virtualization technologies and cloud platforms (AWS, Azure, or GCP) Familiarity with networking concepts, security best practices, and monitoring tools Strong problem-solving, communication, and documentation skills Ability to work independently and effectively in a remote environment Preferred Qualifications Professional certifications (CompTIA Server+, Linux+, Microsoft, AWS, or similar) Experience with scripting and automation (PowerShell, Bash, Python) Knowledge of containerization, CI/CD pipelines, or DevOps practices Benefits Comprehensive medical, dental, and vision insurance 401(k) retirement plan with employer matching Paid time off, sick leave, and paid holidays Life, short-term, and long-term disability insurance Professional development, certification reimbursement, and training support Flexible remote work arrangements Employee assistance and wellness programs Work Authorization & Residency Requirement Must be legally authorized to work in the United States Must currently reside within the United States Applications from candidates residing outside the U.S. will be automatically rejected

The Administrative Assistant job duties include: record keeping, reporting, receiving and applying payments to the correct account, working with pre-paid contracts, answering phones, and various clerical tasks. Customer interaction will be via phone, email and face-to-face. This person will agree to follow COFC's Credit Policy and work with the Credit Manager to open new accounts, accurately apply payments to current open accounts and collect and apply payments to C.O.D. accounts. This position will also require some General Labor duties such as cleaning inside/outside the office, occasionally unloading grain, assist coworkers and manager with various indoor/outdoor tasks including use of a forklift, filling Anhydrous Ammonia tanks, cleaning grain bins and inventory management, The candidate will be required to work weekends, holidays and overtime as needed during employer busy seasons. It is imperative that the Administrative Assistant maintain a positive attitude that promotes teamwork and a favorable image of the cooperative. Position Requirements: Must maintain a good attendance record Must have strong computer skills including proficiency in Microsoft Excel Must be able to meet and work with strict deadlines Must possess a strong attention to detail Must have strong math skills Good communication skills with customers and coworkers Initiative to work independently and also in a team environment Keep office clean and tidy at all times Adaptable, self-starter, dependable High school diploma or equivalent Must have a valid driver license with a clean record Must have dependable transportation Compliance with all Company policies, procedures and practices is expected. Must be drug free and agree to follow all drug and alcohol policies which include participation in pre-employment, random and reasonable suspicion drug and alcohol testing. Must be willing to undergo a background and credit check in accordance with the law Must have an acceptable credit history Must have farming, FFA or 4-H background Qualifications Helpful attributes: Billing or bookkeeping background Scale Operator experience

What Working at Hexaware offers: Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed. Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance. With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware s commitment towards creating smiles. At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together. We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion the driving force that makes one smile and innovate, create, and make a difference every day. What would you do? Role: Deskside L2 Support Engineer Location: Oak Brook, IL (5 days onsite a week) Position Overview We are seeking a skilled and customer-focused IT Deskside Support Engineer to join our team. The ideal candidate will be responsible for providing technical support, troubleshooting hardware issues, and performing break/fix repairs on laptops and desktops. This role involves managing customer incidents, resolving technical issues, and ensuring efficient delivery service while maintaining a high level of customer satisfaction. Key Responsibilities Hardware Troubleshooting and Repairs: Perform general hardware troubleshooting and break/fix repairs on laptops and desktops. Identify, prioritize, and resolve hardware-related issues efficiently. Incident Management: Coordinate, diagnose, and troubleshoot incoming customer inquiries. Manage the lifecycle of customer incidents, from identification to resolution/fulfillment. Provide timely updates on case status to customers and stakeholders. Customer Service: Implement standard operating procedures and customer service guidelines. Respond to and complete customer requests for services, ensuring a positive experience. Technical Support: Deliver technical support to internal desktop systems and application customers. Troubleshoot and resolve network-related problems as needed. System Maintenance: Perform installations, upgrades, and backups of desktop systems and applications. Ensure systems are maintained and functioning optimally. Qualifications Proven experience in hardware troubleshooting and break/fix repairs for laptops and desktops. Strong diagnostic and problem-solving skills. Familiarity with standard operating procedures and customer service best practices. Experience in providing technical support for desktop systems, applications, and networks. Knowledge of installation, upgrade, and backup processes for IT systems. Excellent communication and interpersonal skills to handle customer inquiries effectively. Preferred Skills Certifications such as CompTIA A+, Network+, or equivalent are a plus. Experience with ticketing systems and incident management tools. Ability to work independently and prioritize tasks in a fast-paced environment. Equal Opportunities Employer: Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply. Find out more at Hexaware.com.