Management services technician vs senior support technician

Differences between management services technician and senior support technician duties and responsibilities

Management services technician example responsibilities.

• Manage firewalls, endpoint encryption and other communications and systems security devices for large scale networks across distinct complicate infrastructure.
• Work with on-site technicians through Linux terminal to console into Cisco equipment.
• Used remedy ticketing system and administration for creating and assigning work order tickets.
• Perform maintenance and grooms of T1, E1, and high capacity Ethernet circuits.
• Provision data and telephony products for customer use including fiber, GPON, Ethernet and copper.
• Used the in house remedy trouble ticketing queue to document troubleshooting steps and assure prompt, proactive problem resolution.
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Senior support technician example responsibilities.

• Manage the virtual platforms utilize in the office using VMWare.
• Serve as a SME and the main point of contact when agents and other leads have questions.
• Organize and maintain Linux labs.
• Help resolve terminal server and citrix environment issues.
• Research Linux server logs to find errors within applications.
• Train customers in hardware and software on both the pc and mac.
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