Manager, member services vs service program manager

Differences between manager, member services and service program manager duties and responsibilities

Manager, member services example responsibilities.

• Manage relationship with Medicare regional office staff in the context of overseeing Medicare audits.
• Establish and redefine business processes in order to achieve national accreditation through NCQA.
• Create direct mail, email and Facebook campaigns to attract new members.
• Create deduction files and enrollment files to balance with insurance carrier's invoices and employer group's payroll departments.
• Supervise banquet staff members and coordinate scheduling and payroll.
• Promote to director position and given additional responsibilities as well as staff oversight while maintaining former responsibilities on an elevate level.
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Service program manager example responsibilities.

• Review SLA requirements, conduct pre-contract and/or on-boarding process review, and manage recruitment/hiring of PM/SME staff for multiple HRO towers.
• Manage logistics and support multiple events and programs simultaneously.
• Initiate and manage a volunteer corps which reduce payroll significantly.
• Manage program coordinators processing development of customer supply art files and instruction, reducing production errors.
• Lead the introduction and upgrade of wireless infrastructure at remote locations to ensure adherence with internal and international wireless standards.
• Develop and maintain an active social media presence on facebook and youtube.
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