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Dexian
Member service representative job in Portage, MI
Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys. This position requires knowledge that is acquired through experience, specialized education or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job requires a basic understanding of work routines and procedures in own discipline. The technical procedures for this level are well defined. The job works within well-defined procedures that may involve a variety of work routines. This job typically requires a minimum of 2 or more years experience.
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit ********************
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
$27k-35k yearly est. 1d ago
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Member Specialist Float
Honor Credit Union 3.8
Member service representative job in Kalamazoo, MI
Member Specialist Float Location: Kalamazoo, MI Job Id: 3127 # of Openings: 1 Member Specialist Float - Midwest Region (Full-Time) This role will cover Branches in our Midwest Region which includes Allegan, Plainwell, Kalamazoo, and Portage. ABOUT HONOR: At Honor Credit Union, we've been putting members first since 1934. Our team remains true to our member promise:
Providing Solutions For Your Financial Success.
Honor members enjoy extraordinary memberservice at 28 branches, and worldwide through online banking. OUR TEAM: As a team member at Honor Credit Union, you are genuinely part of a family. We leave the term "employee" at the door because you're much more than that; you're a valued member of the Honor Team and its success. We don't settle for good; we strive to be great, and that starts with the individuals that live out the "I Am Honor" promise every day. At our core, we are obsessed with providing extraordinary member experience with solutions for financial success. We are rooted in the belief that finances don't have to be intimidating and giving back to the communities we serve is essential. We are made up of outgoing, positive, friendly, and highly experienced individuals, which creates an inclusive, stimulating atmosphere. Smiling is the epitome of our culture, and like kindness, we believe smiling is contagious - it's no accident that you'll find a smiley face on all things Honor. COMMITMENTS TO LIVING "I AM HONOR":
Act with Urgency and Care - You have the direct authority and responsibility to act and seek out solutions.
The Platinum Rule - Treat others the way they want to be treated.
Make the Connection - Develop genuine relationships so you can provide a "WOW" experience.
See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized.
Reason over Rules - Make decisions that are good for the person and good for Honor.
Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs.
WHAT WE ARE LOOKING FOR: Do you have a passion for problem solving and helping people? What about building positive relationships at the same time? Then look no further! Honor Credit Union is looking for a Member Specialist to assist our members and be their go-to person for all their financial needs all while providing them with a best-in-class member experience.
Serves as a floating Member Specialist by providing support to various branch locations as business needs require.
Responsible for providing excellent memberservice and maintaining strong professional relationships.
Assists members with new loans and products, open accounts, advises of status of accounts and furnishes information on loans and products.
Provides a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, money orders and cash advances.
Keep up to date on products and help maintain product literature.
Receives and processes loan applications.
Courteously and promptly resolves member questions and problems or properly refers them to appropriate team members.
Performs miscellaneous duties as required.
WHAT WE EXPECT FROM YOU: EDUCATION/CERTIFICATION:
High School diploma or equivalent.
Must be/or become registered as an MLO and have a Nationwide Licensing Number.
EXPERIENCE REQUIRED:
One to three years of similar or related experience, including preparatory experience.
Cash handling and customer service experience is preferred.
KNOWLEDGE/SKILLS/ABILITIES:
Knowledge of company products and sales policies and procedures.
Must have a demonstrated ability to keep finances in order.
Excellent communications and public relations skills.
Well organized.
Attentive to detail.
Willingness to assist others.
Strong typing abilities.
Able to use PC, calculator, and office equipment.
WHAT'S IN IT FOR YOU: Honor has excellent benefits for all full and part time team members. We offer:
Medical with prescription coverage, Dental, and Vision.
401k employer contribution & matching program.
Incentive eligible.
Mileage reimbursement.
Paid time off and paid holidays (including your birthday!).
Paid community volunteer hours.
Wellbeing spending account.
Various discounts on credit union products and services for team members & their families.
Additional perks included.
ADDITIONAL REQUIREMENTS: This position is subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all loan officers engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the credit union determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination.
Apply for this Position
$28k-34k yearly est. 4d ago
Healthcare Customer Service
Teksystems 4.4
Member service representative job in Kalamazoo, MI
*About the Role* We are seeking a *Customer Service Specialist* to join our Kalamazoo location. This role supports patients, clinicians, and referral partners by ensuring a smooth frontend process-from equipment education to order accuracy and insurance coordination.
This is a handson, patientfacing role that requires strong communication skills, empathy, and the ability to learn medical equipment (training provided). If you enjoy working directly with customers and want to grow in the medical field, this is a great opportunity.
*Schedule:* Monday-Friday, 8:00 AM-5:00 PM (1hour lunch)
*Key Responsibilities*
* Handle inbound and outbound calls and emails in a professional, timely manner
* Provide oneonone support to patients, explaining medical equipment, how it works, troubleshooting, and usage guidance
* Educate patients on insurance coverage, financial responsibility, and documentation requirements
* Review, verify, and process patient referrals
* Create orders, schedule patients for equipment delivery, and coordinate logistics
* Route calls to appropriate teams and follow up on open inquiries
* Maintain accurate documentation in internal systems
*Required Qualifications *
* *1-3 years of Customer Service or Administrative experience (*Must be in an office, medical, or insurance setting)
* Experience working oneonone with customers/patients
* Ability to communicate confidently and clearly
* Strong attention to detail and ability to understand technical equipment
* Empathy, patience, and strong customerfocused mindset
* Ability to lift 50 lbs and assist a patient into a seated position
* High School Diploma or equivalent
*OnCall Requirements (After Direct Hire Conversion)* Once brought on directly:
* Oncall every *6 weekends* (Sat & Sun, 9 AM-6 PM)
* *No weeknight oncall* at this location
* Work remotely during oncall days
* Log time spent on calls and receive hourly pay + timeandahalf
* *Weekend stipend:* $50
* *Holiday stipend:* $100
* Stipends paid even if *no calls come in*
*Training & Development*
* Handson training with management
* Approximately 1 month to reach full independence
* Training includes learning medical equipment and internal software systems
* Ongoing learning and advancement opportunities
*Work Environment*
* Onsite at the Kalamazoo office
* Business casual or scrubs; closedtoe shoes required
* Fun, collaborative environment-team seeks a friendly, positive personality
*Job Type & Location*
This is a Contract to Hire position based out of Kalamazoo, MI.
*Pay and Benefits*The pay range for this position is $19.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Kalamazoo,MI.
*Application Deadline*This position is anticipated to close on Jan 30, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$19-19 hourly 1d ago
Client Service Representative (Deposit Operations)
Banktalent HQ
Member service representative job in Hillsdale, MI
County National Bank (CNB) is an independent, locally owned, community bank that is successful and growing whose mission is to "sustain its deep commitment to the community and its traditions of excellence in all aspects of banking and provide outstanding client service and solid financial performance."
We invite you to share in our mission and vision as a community banker, making a difference in your community while experiencing excellent benefits and career opportunities.
CNB is looking for a qualified, motivated, and client- and team-focused individual to join our Deposit Operations Team as Client ServiceRepresentative, ON-SITE in Hillsdale, Michigan.
JOB SUMMARY
Client ServiceRepresentative is on the rotation of the department's main duties of large item returns, stop payments, client overdrafts, non-posts, and ATM. Provides support for all electronic services, including, online banking, mobile app, and mobile deposit. The Client Service Department performs the duty of the main switchboard for the Bank and handles incoming phone calls for the main number and the Bank's toll-free number. Other duties include debit card clean-up and fraud calls. This is a full-time position with hours scheduled 8am - 5pm on Mon-Thu and 8:00a-5:00p on Fri, with a Saturday rotation for 8a - 12p.
DUTIES
Processes holds (Regulation CC), returned ach items, stop payments suspects and checks large items for proper endorsements in DDA accounts. Also provides back-up to new accounts to process large items, as needed.
Handles client overdraft notifications, non-posted items and adjustments.
Handles incoming client phone calls as the main switchboard for the Bank.
Assists with document scanning and file maintenance process, as necessary.
Handles all debit card questions as well as assist with disputes (Regulation E), compromised reports, debit card clean-up, increasing card limits, debit card transaction research, debit application review for accuracy, etc.
Provides research and information for various departments and clients within Director and Premier.
Works with Online Banking, Bill Payment, and the mobile application programs for approvals and deactivations, unlocking clients, resetting passwords, assisting with first time enrollments, etc.
Assists with Client Card process which includes completing the application, completing the request form, ordering the card, printing the card, and getting the card to the right branch with correct documents.
Maintains and protects confidentiality of client information.
Maintains regular, on-time attendance.
Remains current in assigned training and continuing education for designation retention (online, video, in-house emails, telephone seminars, etc.)
Complies with all regulatory requirements including Bank Secrecy Act and all others specific to their position.
Performs other various duties as assigned.
Requirements
SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or equivalent.
Passion for providing a stellar client service experience to all clients (external and internal) and ability to instill this passion in others.
Excellent interpersonal skills (tactfulness, cooperation, courteousness and client friendliness) are necessary to represent the bank in a positive manner.
Positive and cooperative approach when working with others.
Excellent written communication skills with demonstrated ability to write clearly, concisely and effectively, with attention to detail for visually appealing output and accurately proofreading publications.
Excellent verbal communication skills with the demonstrated ability to effectively present information to clients and management.
Strong administrative and organizational skills with effectiveness in developing tasks and managing resources to achieve targets/goals.
Ability to maintain confidentiality and handle sensitive information.
Knowledge of basic accounting procedures.
Efficiently and accurately keyboard information, both computer and calculator.
Strong computer skills with a proficiency in MS Office.
Ability to multi-task while paying attention to details.
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the work environment will include:
Works in a normal office environment.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to:
Communicate effectively, both verbally (especially via telephone) and in writing.
Keyboard information (computer and calculator).
Answer incoming phone calls and transfer to appropriate individual as necessary (headset will be provided to allow efficient workflow).
$26k-39k yearly est. 5d ago
Customer Service Representative
Culligan International 4.3
Member service representative job in Ionia, MI
Responsive recruiter Replies within 24 hours Denker Culligan Water is seeking an individual experienced in customer relations for a Part-Time position. We are growing, and are excited to add this position to our team! We're looking for someone who has great customer service and time-management skills, can be flexible with tasks and activities as necessary, enjoys working as part of a team, and is a positive person overall!
The Customer ServiceRepresentative's primary responsibilities are to answer phones and greet walk-in customers, work directly with customers to discuss orders, resolve problems, and meet related needs, and to work on special projects as necessary. To be a successful Customer ServiceRepresentative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.
Responsibilities
* Extensive problem-solving, order processing, and helping to manage customer accounts
* Answer phones, providing support and direction
* Provide proactive sales support by developing close relationships with customers
* Schedule service and delivery orders
* Coordinate schedules with the service/operations team
* Contact customers for purposes of scheduling additional services or offering maintenance plans
* Refer unresolved customer grievances to designated departments for further investigation
* Other responsibilities as necessary
Qualifications
* High school diploma or GED
* Minimum of two years of customer service experience preferred
* Strong time management and project management skills
* Proficient in Microsoft Office (word, excel, outlook)
* Excellent communication skills, both written and verbal
Benefits/Perks
* Company-paid training
* Employee discounts for Culligan in-home products
About Culligan
As the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.
Compensation: $15.00 - $16.00 per hour
About Culligan
Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.
Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.
This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.
$15-16 hourly 13d ago
Customer Service Representative
JBL Resources 4.3
Member service representative job in Portage, MI
About Our Client: Accepting no less than the absolute best, our client has climbed to the top, gaining a reputation for both excellence and satisfaction. Working at this company will give you the opportunity to work with some of the top technical professionals in the industry who are bringing cutting-edge products to forefront. Offering results-driven people a place where they can truly make a difference on a daily basis, this is an opportunity you will not want to miss!
Key Responsibilities:
Providing customer service support for sales, promotions, installations, and ongoing communications.
Ensuring positive customer relations by resolving claims and complaints fairly, efficiently, and in alignment with consumer laws.
Developing proactive communication strategies and educational initiatives for customers across the organization.
Creating and implementing improvement plans based on customer feedback and survey results.
Responding promptly to customer inquiries via phone, email, and other channels.
Collaborating with internal teams to resolve product or service issues.
Maintaining accurate records of customer interactions and follow-up actions.
Supporting the continuous improvement of customer service processes and tools.
Processing orders, returns, RMAs, and tracking shipments to ensure timely delivery and customer satisfaction.
Monitoring and updating customer accounts and ensuring data accuracy in customer relationship management (CRM) systems.
Escalating unresolved issues to appropriate departments while following up to ensure timely resolution.
Participating in training sessions and team meetings to stay informed of product updates, system changes, and company policies.
Identifying trends in customer inquiries and providing insights to improve service processes and customer experience.
Qualifications:
Minimum of 2 years of experience in a customer service or related role.
Strong interpersonal and communication skills.
Ability to manage customer concerns with empathy, professionalism, and problem-solving expertise.
Comfortable working in a fast-paced environment with multiple priorities.
Proficient in using customer service software and general office applications.
Experience in the medical device or healthcare industry is preferred.
Familiarity with CRM tools such as Salesforce is a plus.
Strong organizational skills and attention to detail are preferred.
NO C2C CANDIDATES
Interested Candidates please apply on our website at https://jobs.jblresources.com.
For more information about our services and great opportunities at JBL Resources, please visit our website: https://www.jblresources.com.
JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be.
**JBL is an Equal Opportunity Employer and E-Verify Company
$30k-38k yearly est. 7d ago
Commercial Service Center Representative
Michigan Farm Bureau 4.1
Member service representative job in Lansing, MI
OBJECTIVE
Commercial Service Center Representative Objective
To provide excellent customer service to commercial policyholders, Farm Bureau Insurance agents and their staff in a prompt and professional manner. To proactively research and resolve policy issues, promote additional coverages for customers, and address questions and concerns from customers by providing commercial lines information via the telephone, e-mail, and interactive chat while documenting activities and reporting back to agent offices. To retain knowledge of commercial acceptance and rejection rules and guidelines, pricing, classification, and hazard recognition. To support internal and external customers by providing service for FB Partners policies. To assist Senior Commercial Service Center Representatives train and provide support to the Associate Commercial Service Center Representatives.
RESPONSIBILITIES
Commercial Service Center Representative Responsibilities
Complete service requests on commercial policies including certificates of insurance, endorsements, and renewal reviews.
Maintain a high level of knowledge of Farm Bureau commercial products to be a trusted resource on coverage and risk evaluation for agency and home office staff. Stay current on product changes.
Analyze and complete commercial service activities within the authority limit. Identify risks requiring underwriter evaluation and approval, and assign such risks based on guidelines, procedures, and service standards.
Maintain knowledge of Farm Bureau systems and procedures as they relate to job functions. Identify, recommend, and enact procedural changes to improve job efficiency and effectiveness. Look for ways to streamline and facilitate policy handling.
QUALIFICATIONS
Commercial Service Center Representative Qualifications
Required
High school diploma or equivalent required.
Associate degree preferred, with a focus on marketing, business administration, management, insurance, or finance.
Minimum of one year insurance related experience required.
Experience using Microsoft Word, Excel, and PowerPoint required.
Valid driver's license with an acceptable driving record.
Designations in CISR, AINS, or CIC required, or actively being pursued.
Must be willing to pursue self-development training including but not limited to insurance, policy rating and coverages, processing and procedures training, computer training, and customer service training.
P/C License required or obtained within 90 days of employment.
Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.
PM19
$31k-34k yearly est. Auto-Apply 10d ago
FBO Services Line rep
Duncan Aviation 4.8
Member service representative job in Battle Creek, MI
The Line ServiceRepresentative performs all of the Line Service duties, including towing, refueling and servicing all transient, maintenance and airlines aircraft safely and according to Duncan approved processes, procedures and Best Practices. In addition, this position operates the department's Ground Support Equipment (GSE) and assists in the maintenance and cleanliness of GSE and designated work areas; services as back-up to the Front Desk and Fuel Farm; and performs OJT for lesser experienced representatives and is available to work alternate shifts. The representative greets and interacts with customers at arrival and departures and during their interim stay; and engages in ramp and facility safety and security procedures.
Essential Job Functions
1. Competently refuels, tows and wing walks all maintenance, transient and airlines aircraft using applicable ground support vehicles according to Duncan approved processes, procedures and Best Practices. Checks and adds oil, fuel additives and other fluids as needed. Assists maintaining functioning and cleanliness of departmental equipment and work areas. Monitors weather conditions to ensure safety of aircraft and the need for storm stacking.
2. Greets team members, customers, vendors, visitors and the general public, and serves as company liaison in promoting a professional and positive company image per Duncan Aviation customer service standards. Initiates dialogue with our guests to understand and exceed their needs (i.e. fuel, ground transportation, baggage handling, etc.). Directs maintenance customers to appropriate persons/areas of Duncan Aviation. Monitors flight tracking software for inbound aircraft. Marshals all incoming and outgoing aircraft.
3. Performs additional specialized functions, including front desk back-up, fuel farm back-up, OJT to lesser experienced representatives, inventory control, working alternate shifts, etc.
4. Calculates and records fuel usage and sales, and completes necessary paperwork for proper billing and inventory accounting.
5. Provides exterior and interior cleaning of company and transient aircraft. Assists with maintaining and cleanliness of department equipment, designated work areas, courtesy and ramp vehicles.
6. Fills Jet and Avgas trucks at the fuel farm. Maintains fuel and fluid levels for GSE, courtesy and ramp vehicles. Assists with general fuel farm maintenance and upkeep.
7. Monitors ramp and facility for safety and security and assesses, and responds as appropriate.
8. Performs other duties as assigned by management.
Job Specific Requirements
* Licenses/Certificates: Man-lift and Forklift Certification; Tow qualified; NATA Safety 1 Certification; eligible for Airline Fueling Certification and required FAA/TSA Certifications; meets TSA security requirements; respirator fit eligible. Must have a valid Driver's License and an acceptable driving record
* Attendance: Regularly scheduled attendance required
* Physical: Routinely lifts 50 lbs., occasionally lifts 100 lbs.; reads small print; hearing sounds associated with mechanical deficiencies; repetitive motion; works with moving parts and vibration; works in heights above four feet; tolerates standing, walking, bending, kneeling, stooping, crouching, crawling, climbing and sitting
* Environmental: Tolerates working in extreme temperatures and noisy environments
Education and Experience
Line ServiceRepresentative I:
* High School graduate or equivalent required
* Previous Line Service, aviation and/or customer service experience required
Line ServiceRepresentative II:
* High School graduate or equivalent required
* Minimum one year previous Line Service, aviation and/or customer service experience required
Line ServiceRepresentative III:
* High School graduate or equivalent required
* Minimum three year previous Line Service, aviation and/or customer service experience required
Available Benefits
* Moving is expensive and hard work! Relocation Assistance is available for those that qualify.
* Duncan offers a comprehensive Benefits Package (Medical, Dental, Vision, Vacation/Holiday) that is available to team members on day one.
* Plan for your medical needs with a Health Savings Account (employer and employee contributions).
* Save for your future through our 401(k) program where you can begin contributions within your first 45 days, 50% match on first 6% contributed
* Participate in Duncan Aviation's Tool Account Program, to acquire & grow your Tool Inventory all while making interest free payments
* Take advantage of a variety of In-House Training opportunities, or use Tuition Assistance to further your education.
Duncan Aviation is an Equal Opportunity and Affirmative Action Employer. EOE Minorities/Females/Protected Veterans/Disabled
$28k-43k yearly est. 25d ago
Test Content Services Specialist
Psi Services 4.5
Member service representative job in Lansing, MI
**Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
Learn more about what we do at: *************************
**About the Role**
The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and
maintenance of certification exams. The Test Content Services Specialist will import
exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's
proprietary item banking and exam delivery software.
- This is a full-time permanent role, with flexible hours around core office availability
Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with
occasional travel for meetings, events and workshops.
**Role Responsibilities**
- Onboard new clients and determine appropriate test setup based on client requirements.
- Intake new exams for existing clients and publish exams according to established timeline requirements.
- Develop and maintain timelines for test publication activities and track progress in project management ticketing software.
- Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately.
- Prepare tests for publication and implement live updates to tests.
- Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients.
- Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems.
- Conduct quality control according to department procedures and address issues.
- Support other Content Management teams with tasks related to test publication.
- Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides.
- Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software.
**Knowledge, Skills and Experience Requirements**
â–ª Bachelor's degree level preferred
â–ª 1+ years' experience exam publication, item bank management and/or database management.
â–ª Strong communication skills required.
â–ª Ability to approach problems with creative problem solving.
â–ª Proficiency with Microsoft Office applications.
â–ª Experience with Jira a plus.
â–ª Experience with XML, HTML and QTI file formats preferred Benefits
At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:
+ 401k/Pension/Retirement Plan - with country specific employer %
+ Enhanced PTO/Annual Leave
+ Medical insurance - country specific
+ Dental, Vision, Life and Short Term Disability for US
+ Flexible Spending Accounts - for the US
+ Medical Cashback plan covering vision, dental and income protection for UK
+ Employee Assistance Programme
+ Commitment and understanding of work/life balance
+ Dedicated DE&I group that drive core people initiatives
+ A culture of embracing wellness, including regular global initiatives
+ Access to supportive and professional mechanisms to help you plan for your future
+ Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$55k yearly 10d ago
Member Service Representative - Full Time
Case Credit Union 3.7
Member service representative job in Lansing, MI
Responsible for providing a variety of paying and receiving functions for members in person, via phone, and through the mail, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Performs a broad variety of memberservices functions such as opening and closing suffixes, renewing term deposits, and assisting members with questions and account problems. Answers members' questions regarding Credit Union services provided and performs a variety of account maintenance duties. Actively cross-sells Credit Union services. Performs specific assigned side-jobs including various clerical and receptionist functions, and assists other MemberServiceRepresentatives with duties as required. Serves members promptly and professionally. Assists members to achieve their financial success, by promoting the products and services that CASE has to offer. ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assumes responsibility for the efficient, effective, and accurate performance of MSR I functions. a. Represents the Credit Union in a courteous and professional manner. b. Receives deposits, loan payments, late payments, payroll starts, stops, and changes. c. Processes cash advances, gift cards, stamps, cashiers' checks, money orders, stop payments, wires, service center transactions. d. Disburses cash or check withdrawals. e. Processes transfers. f. Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly. g. Trial balances throughout the day. Balances daily transactions and verifies totals. Investigates and resolves out-of-balance conditions. h. Ability to open and close branch locations. i. Following all procedures for branch security and safety. 2. Assumes responsibility for the effective and professional performance of memberservice functions. a. Presents and explains Credit Union services and products to members and assists in meeting their financial needs. Orders checks for members' accounts. Receives payroll deduction and authorization forms. b. Answers questions and solves problems for members by listening to problems, collecting data, and reporting results to the inquiring member. c. Performs address changes, name changes, suffix type changes as needed. d. Keeps members informed of Credit Union services and processes, including types of available accounts, interest and dividend rates, and other related services. e. Maintains and projects the Credit Union's professional reputation. Maintains privacy of member account information. f. Actively cross-sells Credit Union products and services. 3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and with management. a. Assists other departments as required. b. Keeps supervisors informed of activities and of any significant problems or concerns by following the chain of command. c. Completes required reports and records accurately and promptly. d. Attends meetings as required. 4. Assumes responsibility for related duties as required or assigned. a. Performs drive-up service, verification of ATM envelopes and night drop functions as assigned. b. Ensures that work area is clean, secure, and well maintained. c. Performs related clerical duties as required d. Participate in training activities within the department/branches, as well as some training outside the department. Such training helps to ensure staff compliance with Credit Union policies and state and federal regulations and laws. QUALIFICATIONS Education/Certification: High school graduate or equivalent. Required Knowledge: None. Interest in Finance or Accounting field preferred Experience Required: Abilities generally acquired on the job in 12 months. No experience necessary. Skills/Abilities: Good communication skills. Time management. Ability to operate related computer applications and other business equipment including fax, copy machine, coin and money counting machines, and telephone.
$29k-34k yearly est. 60d+ ago
Customer Support Representative
Isolved HCM
Member service representative job in Fremont, IN
The isolved Customer ServiceRepresentative will work as part of a team to ensure accurate and timely daily processing and telephone support. The Customer ServiceRepresentative will develop and sustain excellent customer service qualities that promote the growth of iSolved Benefit Services.
Core Job Duties
* Respond accurately to customer inquiries in a timely manner with a high degree of professionalism.
* Use probing questions to fully uncover the customer's needs.
* Use the "leave no stone left unturned" philosophy in all communications.
* Participate in either COBRA or FBA Customer Support phone queue to assist customers as needed.
* Schedule and conduct follow up on unresolved issues.
* Appropriately escalate issues for customers as prescribed by Infinisource standard operating procedures.
* Accurately document all communications.
* Accurately complete all assigned tasks.
* Participate in customer service training related to knowledge and skill enhancement.
* Additional duties as assigned.
Minimum Qualifications
* Experience with Microsoft Office products
* Strong customer service, organizational and communication skills
* Ability to multitask and work effectively in a fast paced environment
* Ability to clearly communicate information both verbally and in writing
* Knowledge of the principles and techniques of customer service skills; ability to deal diplomatically with irate individuals
* Problem analysis, troubleshooting and problem solving skills
* Ability to operate basic office equipment, e.g., computer terminals, printers, copy machines, telephone systems, facsimile machines
* Ability to access, operate and maintain various software applications.
* Ability to perform routine mathematical computations and tabulations accurately and efficiently.
* High school diploma or equivalent required.
* 2-3 years previous experience in a professional customer facing business office environment.
About isolved
isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit *******************
EEO Statement
isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.
Disability Accommodation
Visit ************************** for more information regarding our incredible culture and focus on our employee experience. Visit ************************* for a comprehensive list of our employee total rewards offerings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.
$32k-42k yearly est. 25d ago
Member Solutions Associate
Adventure Credit Union 3.2
Member service representative job in Wyoming, MI
Full-time Description
Adventure Credit Union has been providing financial services to their members for over 80 years and are continuing to grow to meet their members changing needs. As one of the Best & Brightest Companies To Work For In The Nation, we strive to recruit and retain ambitious and talented individuals by continuous development, support, and appreciation. We currently are looking to add a full time Member Solutions Associate to our Adventure Team!
The purpose of the Member Solutions Associate position is to provide exceptional memberservice and be the primary contact and resource for member's financial needs.
Responsibilities include, but not limited to:
Works to create a flawless member experience with members of your direct teams, putting the member first and foremost with everything that is done. Manages member relationships and communication professionally. Identify member needs through conversations.
Individually adhere to federal laws and regulations set forth by the NCUA and other regulatory agencies including but not limited to: Bank Secrecy Act, OFAC, US Patriot Act, Reg. E, Reg. CC., etc.
Accurately perform transactions and understand basic teller transactions, terminology and regulations.
Assist with balancing the branch and overseeing the balancing of the ATM, Interactive Teller Machines (ITM), Teller Cash Recycler and vault each day.
Perform all memberservice duties including but not limited to: verifying identity, placing new check orders, and ordering copies of canceled checks. Opening and educating members about various accounts and certificates. Reprinting and reconciling statements, approving checking accounts, approving and ordering/printing ATM/Debit Cards, and approving Personal Line of Credit and VISA Credit Cards according to policy.
Perform all loan duties including but not limited to: accepting loan applications, conducting loan interviews, processing and reviewing applications and closing loans in accordance with established policies, procedures, authority and regulations. Analyzing and decisioning loan requests as authorized and submitting those exceeding established approval limits to the appropriate level.
Accurately input/prepare all loan documentation prior to closing. Discuss loan approvals, denials, counter-offers and alternatives with members in a positive manner.
Consistently and effectively cross-sell all products and/or services, answer member inquiries and educate members. Ensure that cross-sell opportunities are maximized and sales goals are continuously achieved by matching member needs to product benefits. Track and tabulate monthly cross-sell results.
Troubleshoot, research and respond to member inquiries/complaints within authority. Communicate with members regarding account transactions (overdrafts, account closings, charges, fees etc.) in person and via phone, email and mail etc.
Process address changes, report and re-order lost/stolen cards, place stop payments on accounts and run credit reports. Educate members on our all products. Provide Notary Services.
Answer questions from members and employees regarding different types of IRA /HSA/ESA accounts, opening processes, limits, conditions, withdrawals and associated penalties. Attend applicable training seminars.
Maintain and disclose a NMLS registry ID number in accordance with the SAFE Act.
Requirements
Requirements:
A High School Diploma or equivalent.
A minimum of one (1) year experience in the financial industry.
Customer Service experience.
Strong sales skills.
Excellent listening, oral and written communication skills.
$26k-35k yearly est. 8d ago
Member Service Representative (MSR) I
Blue Ox 4.1
Member service representative job in Coldwater, MI
Are you ready to take the next step in your career with a company that values innovation, integrity, and community? At BlueOx Credit Union, a division of Ignite Credit Union, we're more than just a financial institution-we're a team dedicated to making a meaningful impact in the lives of our members and the communities we serve. We're looking for passionate, driven individuals who are excited to grow with us and help ignite financial success for all. If you're looking for a workplace that champions professional development, collaboration, and a people-first approach, we want to hear from you!
Benefits Offered:
Bi-weekly 401(k) Match and Profit Sharing
Education reimbursement
Up to $600 in wellness reimbursement annually - fitness equipment, gym membership, massages, etc.
Full Medical, Dental, Vision, and Prescription Insurance coverage
Health Savings Account with bi-weekly Employer Contributions
Employer Paid Life Insurance
Employer-paid Short and Long Term Disability coverage
Pet Insurance
Health Advocacy Support
Generous Paid Time Off
12 Paid Holidays
Employee Assistance Programs
Monthly commissions and incentives
Employee Appreciation Events
Community Volunteering Opportunities
Performance and Discretionary Bonuses
Employee Discount Program for travel, shopping, restaurants, etc.
… and more
Requirements
We are looking for a friendly, detail-oriented MemberServiceRepresentative I (MSR I) to join our branch team. This role is focused on delivering prompt, accurate, and welcoming service to members by processing financial transactions, answering questions, and identifying opportunities to connect members with additional products and services-especially digital and self-service solutions.
As an MSR I, you will be a key part of creating a positive member experience by greeting members immediately, maintaining transaction accuracy, and supporting the Credit Union's growth through relationship-building and referrals.
What You'll Do
Member Transactions & Service
Process daily teller transactions, including deposits, withdrawals, and payments.
Maintain a balanced cash drawer and correct discrepancies as they arise.
Buy and sell cash from the vault following established procedures.
Answer member questions and resolve routine issues at the teller line
Sales & Referrals
Identify opportunities to recommend credit union products, services, and promotions.
Focus on electronic and digital services that help members self-serve.
Refer members to appropriate team members for more complex needs
Member Support & Operations
Respond to member inquiries with professionalism, discretion, and confidentiality.
Perform operational tasks such as scanning documents, updating member records, processing mail payments, making night deposits, and making outbound calls.
Maintain a professional, welcoming branch environment.
Perform other duties as assigned to support branch operations
What Success Looks Like
Providing prompt, friendly, and accurate service to every member.
Immediately acknowledging and assisting members upon entry to the branch.
Maintaining accuracy and minimizing transaction errors.
Actively promoting products and services that meet member needs.
Adhering to all credit union policies, procedures, and confidentiality standards
What We're Looking For
High school diploma or GED required.
At least 12 months of experience in customer service and cash handling is preferred.
Strong interpersonal and communication skills.
Excellent attention to detail and commitment to accuracy.
Comfort using computers, phones, calculators, and office equipment.
Ability to work in a fast-paced environment and make sound decisions.
Ability to stand and walk for extended periods and lift up to 25 pounds
At BlueOx Credit Union, a division of Ignite Credit Union, you'll find more than just a job-you'll discover a career where your contributions are valued, your growth is supported, and your impact is felt. Join a dynamic team committed to fostering financial well-being and building stronger communities. If you're looking for a role where you can thrive professionally while making a difference, Ignite your future with us today!
BlueOx Credit Union, a division of Ignite Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, height, weight, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other status or characteristic protected by applicable federal, state and local laws.
Salary Description $16.40/hr
$21k-32k yearly est. 6d ago
Financial Services Representative State Farm Agent Team Member
Chad Heeter-State Farm Agent
Member service representative job in Battle Creek, MI
Job DescriptionBenefits:
Hiring bonus
401(k) matching
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ABOUT OUR AGENCY:
Our Battle Creek office has been in operation since January 1, 2017, celebrating eight years of growth, while our Marshall office opened on July 1, 2024. Our team consists of 7 dedicated members in Battle Creek and 5 in Marshall, along with the agent. I am a proud graduate of Mattawan High School (2006), Ferris State University, and Grand Valley State University, where I earned a business degree in 2010.
Our office culture is the cornerstone of our success, with a dynamic and enjoyable work environment where we prioritize hiring individuals who bring positive energy and contribute to our team's collective greatness. We offer a competitive matching 401k, flexible hours and a hiring bonus as perks for our employees.
ROLE DESCRIPTION:
As a Financial ServicesRepresentative State Farm Agent Team Member with Chad Heeter - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency.
RESPONSIBILITIES:
Use a customer-focused, needs-based review process to educate customers about insurance options.
Work with the agent to establish and meet marketing goals
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
QUALIFICATIONS:
Must currently hold relevant financial service licenses (Life/Health, SIE, Series 6/63/65)
Sound knowledge of financial service products.
Strong mathematical skills.
Excellent analytical, organizational, and problem-solving skills.
Effective communication skills.
Exceptional customer service skills.
Successful track record of meeting sales goals/quotas preferred
$26k-43k yearly est. 2d ago
Customer Service Representative
Copart 4.8
Member service representative job in Wayland, MI
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Customer ServiceRepresentative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.
Required Skills and Experience:
One year of office support experience in a customer service role preferred
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem-solving
Computer proficiency - MS Suite
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment
Bilingual skills a plus
Occasional overtime as needed
Pay $18.00 - $20.29 per hour
Benefits Summary:
· Medical/Dental/Vision
· 401k plus a company match
· ESPP - Employee Stock Purchase Plan
· EAP - Employee Assistance Program (no cost to you)
· Vacation & Sick pay
· Paid Company Holidays
· Life and AD&D Insurance
· Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
E-verify Participation
Right to Work
$18-20.3 hourly Auto-Apply 28d ago
Financial Services Representative - State Farm Agent Team Member
Trinesha Goebel
Member service representative job in Lansing, MI
Responsive recruiter About our Agency: Trinesha launched the agency on January 1, 2011 and has since built a strong team of nine licensed agents dedicated to exceptional service. In our office, we pride ourselves on providing a personal touch, often handling eligible claims in-house to make the process smoother for our customers. Plus, our mini Australian Shepherd, Baxter, adds a little extra joy to the workplace!
As a Chartered Financial Consultant (ChFC), Trinesha brings a wealth of expertise to our agency, especially when it comes to guiding customers through financial services. Our community is at the heart of everything we do-we sponsor Mason High School Performing Arts, Mason Junior Bulldogs Football, Holt Wrestling, and the Mason Courthouse music events. We also participate in meaningful initiatives like volunteering at Hospice of Lansing Stoneleigh Residence, donating birthday bags to the Mason community, and offering Kona Ice events four times a year.
Our team enjoys excellent perks, including a Simple IRA, health benefits, and group life insurance. The culture here is fast-paced yet family-oriented, emphasizing hard work, integrity, and personal connection. Instead of a telephone tree, we prioritize human interaction-along with cookies and coffee to keep things warm and welcoming!
ROLE DESCRIPTION:
As a Financial ServicesRepresentative - State Farm Agent Team Member with Trinesha Goebel - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency.
RESPONSIBILITIES:
Use a customer-focused, needs-based review process to educate customers about insurance options.
Work with the agent to establish and meet marketing goals
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
QUALIFICATIONS:
Must be able to obtain relevant financial service licenses.
Proficiency in Microsoft Office applications.
Strong mathematical skills.
Excellent analytical, organizational, and problem-solving skills.
Effective communication skills.
Exceptional customer service skills.
Successful track record of meeting sales goals/quotas preferred
BENEFITS:
Hourly pay plus commission/bonus
Health benefit (Medical, Vision, Dental)
Paid time off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my agency
Compensation: $45,000.00 - $65,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Mason, MI and help customers with their insurance and financial services needs, including:
Auto insurance
Home insurance
Life insurance
Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
$45k-65k yearly Auto-Apply 60d+ ago
Student Financial Services Representative
Kalamazoo Valley Community College 4.3
Member service representative job in Kalamazoo, MI
Are you an administrative support professional who wants to join a team that plays a critical role in serving the greater Kalamazoo community? Would you like to work with students in helping them attain their educational dreams? If so, Kalamazoo Valley Community College may have a great opportunity for you.
About Us
Kalamazoo Valley Community College is a comprehensive, fully accredited, public, two-year college in Kalamazoo, Michigan. We offer associate degrees in more than 60 areas of study and 50 certificate programs. Kalamazoo Valley Community College creates innovative and equitable opportunities that empower all to learn, grow, and thrive.
About the Opportunity
Kalamazoo Valley Community College is seeking a full-time Student Financial ServicesRepresentative. The individual in this position will seek to create a collaborative partnership between students and financial aid staff. The aim is to ensure that students feel welcomed to ask their financial aid questions and share their plans/concerns authentically, in an environment designed to be responsive and supportive. This position will support several aspects of the college's strategic plan, including providing holistic student support and the processing of VA Benefits.
Characteristic Responsibilities and Duties
* Answer financial aid phone calls and emails, see students at the counter, and process paperwork.
* Assist financial aid applicants with the financial aid process and veterans with veteran benefit applications.
* Notify student financial aid applicants of information needed to complete financial aid files.
* Assist aid recipients with program requirements and process VA benefit paperwork/applications, as needed.
* Track, update, and maintain student financial aid and VA benefit files within the financial aid office.
* Complete special and ongoing projects/tasks/responsibilities (such as work-study placement and monitoring, assist with America Reads position development, review student holds, complete housing/enrollment verification paperwork, and assist with Pell reconciliation).
* Enter data into assigned computer systems (Banner, Salesforce, VA OneSource, NSLDS, etc).
* Type standard forms, letters, and other mailings.
* Taking payments for student accounts, helping students set up payment plans, and help students set up refund options.
* Occasional outreach events and Tuesday Nights until 7pm.
Minimum Qualifications:
Appropriate education, training, experience and talents are required. An example of this would be an Associate degree in an appropriate field and the equivalent of two years of general office work.
Preferred Qualifications and Experience: Physical Demands: Work Hours: Core Business Hours: Monday-Friday 8:00 am - 5:00 pm; Tuesdays 10:00 am - 7:00 pm on rotational basis. Posting Date 01/14/2026 Closing Date: Special Instructions to Applicants:
Please apply online at jobs.kvcc.edu.
This position will remain posted until filled, however, priority consideration will be given to applications received by January 28, 2026.
EEO Statement
As an employer, Kalamazoo Valley encourages, welcomes, and fosters differences because we believe that diversity makes us great. It is the policy of Kalamazoo Valley Community College not to discriminate on the basis of race (including traits associated with race such as hair texture and protective hairstyles), religion, color, national origin/ethnicity, sex, sexual orientation, gender identity, gender expression, pregnancy, disability, genetic information, age, height, weight, familial status, veteran status, marital status, citizenship, or any other status or characteristic protected by law, in its programs, services, employment or activities. All qualified applicants will be given equal opportunity and consideration for employment; please consider joining us as we empower all to learn, grow and thrive. Prior to a job offer, candidates will be required to complete a criminal record background check. For some positions, a credit history investigation will also be required. Information gathered will be used for job-related purposes to the extent permitted by applicable law and will not result in an automatic disqualification from an employment opportunity.
$21k-25k yearly est. 3d ago
Financial Services Representative State Farm Agent Team Member
Trinesha Goebel-State Farm Agent
Member service representative job in Lansing, MI
Job DescriptionAbout our Agency: Trinesha launched the agency on January 1, 2011 and has since built a strong team of nine licensed agents dedicated to exceptional service. In our office, we pride ourselves on providing a personal touch, often handling eligible claims in-house to make the process smoother for our customers. Plus, our mini Australian Shepherd, Baxter, adds a little extra joy to the workplace!
As a Chartered Financial Consultant (ChFC), Trinesha brings a wealth of expertise to our agency, especially when it comes to guiding customers through financial services. Our community is at the heart of everything we dowe sponsor Mason High School Performing Arts, Mason Junior Bulldogs Football, Holt Wrestling, and the Mason Courthouse music events. We also participate in meaningful initiatives like volunteering at Hospice of Lansing Stoneleigh Residence, donating birthday bags to the Mason community, and offering Kona Ice events four times a year.
Our team enjoys excellent perks, including a Simple IRA, health benefits, and group life insurance. The culture here is fast-paced yet family-oriented, emphasizing hard work, integrity, and personal connection. Instead of a telephone tree, we prioritize human interactionalong with cookies and coffee to keep things warm and welcoming!
ROLE DESCRIPTION:
As a Financial ServicesRepresentative State Farm Agent Team Member with Trinesha Goebel - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency.
RESPONSIBILITIES:
Use a customer-focused, needs-based review process to educate customers about insurance options.
Work with the agent to establish and meet marketing goals
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
QUALIFICATIONS:
Must be able to obtain relevant financial service licenses.
Proficiency in Microsoft Office applications.
Strong mathematical skills.
Excellent analytical, organizational, and problem-solving skills.
Effective communication skills.
Exceptional customer service skills.
Successful track record of meeting sales goals/quotas preferred
BENEFITS:
Hourly pay plus commission/bonus
Health benefit (Medical, Vision, Dental)
Paid time off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my agency
$26k-43k yearly est. 10d ago
Financial Services Representative - State Farm Agent Team Member
Robert Bell-State Farm Agent
Member service representative job in Lansing, MI
Job DescriptionBenefits:
401(k)
Competitive salary
Paid time off
ROLE DESCRIPTION: As a Financial ServicesRepresentative - State Farm Agent Team Member with Robert Bell - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency.
RESPONSIBILITIES:
Consult customers with financial planning and investment options.
Assist customers with portfolio management and asset allocation.
Conduct financial reviews and recommend appropriate products.
Maintain compliance with financial regulations.
QUALIFICATIONS:
3+ years of experience in financial services.
Analytical and communication skills.
FINRA Series 7 and 63 licenses preferred.
$26k-43k yearly est. 10d ago
Financial Services Representative State Farm Agent Team Member
Ridge Tefft-State Farm Agent
Member service representative job in Charlotte, MI
Job DescriptionROLE DESCRIPTION: As a Financial ServicesRepresentative State Farm Agent Team Member with Ridge Tefft - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency.
RESPONSIBILITIES:
Use a customer-focused, needs-based review process to educate customers about insurance options.
Work with the agent to establish and meet marketing goals
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
QUALIFICATIONS:
Bachelor's degree in finance, economics, accounting, or a related field.
Must be able to obtain relevant financial service licenses.
Proven experience working as a financial servicesrepresentative.
Sound knowledge of financial legislation.
Proficiency in Microsoft Office applications.
Strong mathematical skills.
Excellent analytical, organizational, and problem-solving skills.
Effective communication skills.
Exceptional customer service skills.
Successful track record of meeting sales goals/quotas preferred
BENEFITS:
Salary plus commission/bonus
Paid time off (vacation and personal/sick days)
Health benefits
Profit sharing
Growth potential/Opportunity for advancement within my office
$26k-43k yearly est. 30d ago
Learn more about member service representative jobs
How much does a member service representative earn in Battle Creek, MI?
The average member service representative in Battle Creek, MI earns between $18,000 and $35,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.
Average member service representative salary in Battle Creek, MI
$25,000
What are the biggest employers of Member Service Representatives in Battle Creek, MI?
The biggest employers of Member Service Representatives in Battle Creek, MI are: