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Field Technical Service Representative-Metal Packaging
Crown Cork & Seal USA, Inc. Careers
Member service representative job in Philadelphia, PA
CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 39 countries employing approximately 23,000 people and net sales of approximately $12 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated, and driven individuals. CROWN's Food Division is a leading manufacturer of food cans in North America. Our complete array of food packaging serves a variety of markets, including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder, and other dry food products. We offer a wide selection of food cans from round to bowl as well as shaped cans. We truly focus on excellence. Here is your chance to join CROWN's Food Division. Location: This position will support CROWN Food Division customers in the Northeastern United States and Eastern Canada. Position Overview: This position will support metal packaging customers of the CROWN North American Food Division in the Northeast United States and Canada. This position is a field technical servicerepresentative who will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. In this role, one will serve as the primary technical contact for customers and will be the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing. Job Responsibilities: * Providing problem-solving leadership on technical and quality matters relating to food can and end performance * Managing the overall technical interface between the Food Division and their customers * Support customers in all technical aspects of the business including current packages and new package development * Develop and manage technical meetings between the Company and customers to discuss ideas, issues, and solutions * Interact directly with customer and internal manufacturing operations * Partner with the Company's Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers * Extensive travel (Up to 80%) will be required to service customer needs The ideal candidate would possess the following attributes: * BA/BS degree in Food Science, Engineering, Packaging or a related discipline * 2+ years in a packaging manufacturing environment, food production or a similar industry. * Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc. * Experience with double seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required. * Effective communication skills are needed for this role, both verbal and written, as well as the ability to interact with customers and employees at all levels of the organization. * Demonstrated ability to effectively manage multiple projects to completion * Self-motivated and eager to take the initiative, with the ability to work effectively in a team setting and as an individual * Well organized and detail oriented with good time management skills * Strong PC skills are a must, especially using Word, Outlook, and Excel. * Committed to on-going personal development and career growth * Knowledge and/or certification in Six Sigma is a bonus Physical Requirements * While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl. * The associate may lift and/or move up to 30 lbs. * Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. Working Conditions * Will be required to perform job duties outside of the typical office setting in a plant environment as well as in an office. * While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic. * The associate may be exposed to a wide range of temperatures. * The noise level is frequently loud. *Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Benefits: Crown offers competitive pay, comprehensive benefits including free company paid health insurance for employees as well as company matched 401(k).
$40k-81k yearly est. 1d ago
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Dealership Customer Service Associate
Dealerflex
Member service representative job in Cherry Hill, NJ
DealerFLEX is seeking a welcoming and service-oriented Dealership Customer Service Associate to provide an exceptional first impression at one of the top automotive dealerships in Cherry Hill, NJ. If you have a friendly personality, excellent communication skills, and a commitment to outstanding customer service, we want to hear from you!
As a Dealership Customer Service Associate, you will be the first point of contact for dealership guests, setting the tone for their experience. Your role is to provide a warm welcome, anticipate customer needs, and ensure smooth vehicle flow at the dealership.
Essential Duties & Responsibilities:
Greet every guest with a warm and professional welcome
Assist customers with packages, umbrellas, and car doors as needed
Safely park and retrieve guest vehicles following company policies and traffic laws
Maintain a clean and safe work environment, addressing any potential hazards
Adhere to all ThinkSafe program guidelines and safety protocols
Handle cash, valet tickets, keys, and dealership equipment securely
Arrive on time, dressed in the company-issued uniform, and maintain a professional appearance
Requirements:
High school diploma or equivalent
Must be 18 years or older
Valid driver's license with a clean driving record
Strong communication and interpersonal skills
Detail-oriented and highly organized
Physical Demands:
Regularly walk, run, and stand for extended periods
Use your hands to grip and handle objects
Maintain alertness and focus during shifts
Bend, crouch, and enter/exit vehicles safely
Lift or push up to 25 pounds with control
Working Conditions:
The work environment includes both indoor and outdoor settings
Exposure to varying weather conditions, including heat, cold, wind, and rain
If you're looking for an opportunity with a company that values growth, teamwork, and service excellence, apply today!
DealerFLEX is the complete automotive dealer solution, providing full-service staffing for service drives, valet, detail, wash, parts routes, pickup & delivery, and fleet operations.
$27k-36k yearly est. 24d ago
Regional Installation & Service Specialist - Northeast
Silentia Us
Member service representative job in King of Prussia, PA
About Silentia
Silentia is a Swedish, family-owned company founded in 1989 and headquartered in the U.S. in King of Prussia, PA. Silentia has been operating in the United States since 2014, partnering with leading healthcare systems across the country to improve patient privacy, infection control, and clinical workflows.
We design and manufacture an innovative hard-surface patient privacy screen system that replaces traditional hospital privacy curtains, cubicle curtains, and shower curtains. Our modular and configurable solutions are designed to fit any healthcare environment.
With more than 4,000 product combinations in use across 50+ countries worldwide, Silentia's solutions are proven to help reduce the risk of cross-infection while enhancing patient dignity, staff efficiency, and sustainability in healthcare settings.
Job Description
The Regional Installation & Service Specialist - Northeast is a hands-on technical role responsible for the delivery, installation, commissioning, maintenance, and repair of Silentia's patient privacy screen systems across hospitals and healthcare facilities in the Northeast region.
Key Responsibilities
Perform on-site installation of Silentia privacy screen systems
Interpret floor plans and installation drawings
Assemble, mount, level, and secure systems
Conduct final walkthroughs and handoff
Provide on-site service and repairs
Diagnose and resolve issues
Perform warranty and non-warranty service calls
Support sales with site walks and assessments
Act as technical contact for facilities teams
Coordinate deliveries and tools
Maintain inventory
Submit service and installation reports in Salesforce
Qualifications & Experience
Required
3-7+ years of installation or field service experience
Experience working in a healthcare environment or equivalent setting
Ability to read floor plans, technical drawings, and installation guides
Strong mechanical aptitude
Excellent communication skills
Valid driver's license with a clean driving record
Maintain hospital vendor credentialing and access requirements
Ability to travel extensively
Comply with all applicable federal, state, and local laws, regulations, and hospital policies while performing installations and service
Preferred
Healthcare furniture or architectural systems experience
Infection control familiarity
CRM experience
Physical Requirements
Ability to lift and maneuver equipment weighing up to 75 lbs
Ability to stand, kneel, and climb ladders
What We Offer
Competitive salary
Company van provided
Tools and safety gear provided
Comprehensive health, dental, and vision insurance
Generous PTO and holiday schedule
Option to participate in 401(k) plan
$46k-86k yearly est. 9h ago
Customer Service Representative
LHH 4.3
Member service representative job in Bensalem, PA
Job Title: Customer ServiceRepresentative
Type of Employment: Temporary, 3 Months
In Office/Hybrid/Remote: Fully in Office
Hourly: $22/hr
LHH is partnering with a very fun company in Bensalem, PA within the music industry is looking to hire a temporary Customer ServiceRepresentative to cover for a 3-month leave. The qualified candidate should have strong technology skills, excellent communication skills, and be very detail oriented. The hours are Monday through Friday 8:30AM to 5:15PM with a 1 hour break.
If this role is a fit to your background, please submit an updated resume for review.
Responsibilities:
Enter customer orders into the company ERP system
Monitor EDI website orders and verify for accuracy
Answer incoming phone calls and emails from dealers, non dealers, sales reps and consumers to assist with orders, returns or order issues
Assist with backorders
Schedule shipments and handle order payments
Required Experience:
At least 1 year of customer service experience
Excellent written and verbal communication skills
Proficient in Microsoft Office Suite and able to learn new software easily
Ability to type 50WPM minimum
Extremely detail oriented
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ***********************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
$22 hourly 4d ago
Customer Service Representative
Risus Talent Partners
Member service representative job in Newtown, PA
Customer ServiceRepresentative | Strategic Account Services
Newtown Square, PA | Hybrid (4 days on-site, 1 remote)
We are hiring a Customer ServiceRepresentative to support a Strategic Account Services team focused on a growing eCommerce catalog program. This role handles order entry, pricing support, and customer communication while partnering closely with internal teams.
What You'll Do
Process customer orders accurately within 48 hours
Support pricing reviews for new and existing customers
Manage customer inquiries, requests, and issue resolution
Maintain accurate customer and product data in the ERP system
Monitor inventory levels tied to customer programs
Collaborate with purchasing and internal teams as needed
What We're Looking For
Customer service or order management experience
Comfort working in ERP and CRM systems
Strong communication and phone skills
Organized, detail-oriented, and able to multitask
Able to thrive in a mostly on-site, hybrid environment
Why This Role
High-visibility strategic accounts
Stable, collaborative team environment
Growth-focused role supporting an expanding program
$28k-36k yearly est. 9h ago
Customer Service Representative
Randstad USA 4.6
Member service representative job in Burlington, NJ
We are seeking a customer-focused Customer ServiceRepresentative to join our team in Burlington, NJ. In this role, you will be the "voice and heart", providing essential support and troubleshooting for our diverse customer base. This is an entry-level position designed for individuals who are eager to learn our industry-leading technologies and grow within a supportive, collaborative environment.
What You'll Do:
Actively listen to customer inquiries to provide accurate information on products, parts, and services.
Efficiently process supply orders, provide price quotes, and manage RMAs (Return Merchandise Authorizations) and Web Store enrollments.
Maintain precise documentation of all customer interactions and solutions within our CRM database to ensure seamless follow-up
Work closely with supervisors and cross-functional teams to meet performance metrics while adhering to company guidelines and schedules.
Essential Qualifications:
High school diploma, GED, or equivalent experience.
0-1 year of experience in a customer-facing or professional office environment.
Exceptional phone handling skills and the ability to practice active, responsive listening.
Familiarity with CRM software or advanced proficiency in the Microsoft Office Suite.
What We Offer:
$22 per hour competitive compensation
M-F, 20 hours per week part time schedule
Enjoy a balanced schedule with in-office collaboration Monday through Wednesday.
Comprehensive medical, dental, and vision insurance, plus an Employee Assistance Program (EAP).
401(k) plan with company match and life insurance.
For a faster response, please email your resume to ****************************** with "CSR" in the subject line.
$22 hourly 1d ago
SERVICE EXCELLENCE SPECIALIST
Cooper University Health Care 4.6
Member service representative job in Bensalem, PA
About us Make sure to apply with all the requested information, as laid out in the job overview below. At Cooper University Health Care , our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey .
Short Description
The Service Excellence Specialist plays a key role in ensuring that patients' comfort and non-clinical needs are addressed during their hospital stay. This role focuses on conducting Comfort Rounds, connecting with patients twice daily to ensure they have what they need to feel comfortable and supported. xevrcyc The Service Excellence Specialist is responsible for facilitating service needs, addressing comfort concerns, and ensuring that each patient is attended to in a timely and compassionate manner.
Experience Required
* 0-2 years required
Education Requirements
* High School Diploma
* Bachelor's Degree Preferred
Special Requirements
* Communication - Ability to communicate with patients, visitors and coworkers
$36k-42k yearly est. 1d ago
Claims Service Sales Representative
CWA Recruiting
Member service representative job in Montgomery, PA
Property & Casualty Insurance
Montgomery County, Pennsylvania
As a sales representative, your role involves taking initiative and providing guidance throughout the recovery journey. Your support will help build trust, making it easier to finalize the sale. Our skilled team will handle all the necessary paperwork, while you play a crucial role on the front lines, assisting homeowners and business owners as they navigate the aftermath of disasters like fire, water, or storms. Familiarity with the Xactimate system would be beneficial, along with strong writing abilities. The ideal candidate should not only understand property claims but also possess the ability to persuade clients effectively. It is essential to live within the designated territory, which includes Allentown, NE PA, Schuylkill, Lebanon, Reading, Bucks, and Montgomery counties, among others.
Since 1964, our company has employed 20 staff members. Candidates must have a clear background, a valid driver's license, and a willingness to obtain an adjuster's license. Availability is required on both weekdays and weekends. We strive for a quick resolution, responding to emergencies, referrals, and opportunities with speed and efficiency.
$34k-40k yearly est. 3d ago
Client Service I Representative- Front Desk Receptionist
Canon U.S.A., Inc. 4.6
Member service representative job in Princeton, NJ
Company Canon U.S.A., Inc. Requisition ID 33680 Category Field Service Type Full-Time Workstyle Full-Time On Site About the Role Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.
Your Impact
Main Responsibilities:
- Promptly informs supervisor of potential problems or customer concerns.
- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service.
- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.
Reception/Office Services:
-Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer.
-Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings.
-May also be responsible for copy/binding/copier maintenance.
About You: The Skills & Expertise You Bring
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
In accordance with applicable law, we are providing the anticipated rate for this role: $17.20 - $23.37 hourly
- HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
- Basic computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
Company Overview
About our Company - p { font-size: 18px; } Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years*. Canon U.S.A. is dedicated to its
Kyosei
philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at company/canonusa.
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-"Dress for Your Day" attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you can't get anywhere else
*Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers' site about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at about-us/life-at-canon.
#CUSA
Workstyle Description
Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.
Posting Tags
#PM19 #LI-JZ1 #LI-ONSITE
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$17.2-23.4 hourly 6d ago
Customer Service Specialist II
Aon 4.7
Member service representative job in Fort Washington, PA
Aon Is Looking For A Customer Service Specialist II
This position will support Aon's Affinity Insurance Services group in the AICPA Insurance Programs Department and will be based out of the Fort Washington, PA office with a Hybrid 3 day in the office schedule.
This is an important client role providing first level interaction with customers on complex issues to meet core client service expectations, highly satisfied member interactions and mitigation management and client escalations.
Duties & Responsibilities
Handle inbound and outbound calls via 800 lines with multi-product portfolio- both Life and Disability products as well and Property and Casualty products.
Develop Strong expertise in the umbrella programs
Support PLUS processing, develop team expertise and support customer escalations
Deliver Life Trust annual renewal in September and PLUS annual renewal each November
PLUS renewal includes delivery of project plan timely and supporting technology deliver for any state rate increase, rate calculations for web updates and Trust renewal and fulfillment
Interact with other departments on various projects including new programs, products and technology
Support knowledge transfer/cross training within the department through training, quality and procedures
Respond to carrier communications via email and written correspondence
Maintain service, quality and timeliness standards
Provide direction and support for the Affinity East team as an umbrella SME
Update and review SOPs - Standard Operating Procedures for application processing and the Customer Support transactions
Required Skills
Possess active Life, Accident and Health and Property & Casualty licenses
Demonstrated skills and abilities to be goal oriented and solve complex issues
Learn multiple products to support revenue growth for program business
Possess excellent organizational and verbal communication skills
Strong multi-tasker
Experience with CRM- Customer Relationship Management System preferred
Possess excellent written communication skills for customer correspondence, be able to speak broadly and question customer's needs.
Ability to provide excellent quality service to customers
Ability to think critically and use sound judgment when serving clients
Demonstrated relationship-building skills evaluating individual insurance needs and offering appropriate products/solutions
Education
Bachelor's Degree preferred, or commensurate work experience
Minimum Required Experience
1-3 years' experience in sales and service supporting multiple insurance products and/or financial services products.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on . Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
The salary range for this position is $50,000 to $55,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.
We Offer You
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
$50k-55k yearly 4d ago
Customer Service Representative
Enlightened Inc. 4.1
Member service representative job in Hamilton, NJ
We are in search of Customer ServiceRepresentatives (CSR) to handle inbound calls for our fast-paced customer care center. While speaking with the Customer on the phone, CSR's will address and research customer inquiries and provide appropriate and accurate information.
This is an excellent opportunity for you to showcase efficient utilization of various software applications, including internal and external websites, telephone systems, CRM applications and other resources. The CSR will enter applicable supporting information into systems and web forms on an application via computer. All transactions must be conducted accurately, courteously, and in a timely manner.
Bilingual candidates and recent graduates are strongly encouraged to apply!
Key Tasks:
Inbound Call Center - The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring quality and integrity of the call.
Answers questions on various issues such as child support payments history and account histories.
Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
Gathers information, research/resolve inquiries and appropriately documents customer calls.
Ability to read and interpret documents on file.
Understand and retain a large amount of information.
Associate should have the skills to answer and respond professionally to escalate calls, should they arise.
Communicates appropriate options for resolution in a timely manner
Review's the customer needs and informs customers of services and resources available to them.
Maintains adherence (attendance, punctuality, use of AUX time).
Maintain and adhere to Client Guidelines regarding Confidentiality of the cases and documents reviewed.
All other duties as assigned
Qualifications and Skills
High School diploma.
Bilingual a Plus
A minimum of 1 year call center experience in telephone customer service or related experience
Display a positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard.
Excellent communication and listening skills
Computer literacy and ability to use multiple programs
Attention to detail and problem solving
Typing Minimum of 35 WPM
Job Type: Temp to Perm
Pay: $16/hr
Schedule:
Monday to Friday
8am - 5pm
Work Location:
Onsite Office Location - 100 American Metro Blvd. Suite 101 Hamilton, NJ 08619 -
All CSRs must be within a reasonable commuting distance of the office.
Remote / WFH Available after CSR Training:
CSR Training - Initial CSR training will be conducted on-site at the office location in Hamilton, NJ.
No exceptions.
WHY ENLIGHTENED? We provide a work environment that is positive, challenging, and that supports employees' commitment to their communities. As an organization, we are dedicated to continual improvement and growth. We empower all employees to apply their unique background and expertise to serve our clients.
Enlightened, Inc. is firmly committed to treating all employees, customers, and partners with fairness, dignity, and equality. This includes providing an equal opportunity work environment. We do not discriminate nor tolerate discrimination in any form to include discrimination or harassment based on age, sex, sexual orientation, ethnicity, culture, religion, disability, or financial status.
$16 hourly Auto-Apply 60d+ ago
Customer Service Representative
Blackhawk Industrial Operating Co 4.1
Member service representative job in Doylestown, PA
Job Description
WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.
We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.
SUMMARY: The Customer ServiceRepresentative is responsible for the daily tasks related to all customer accounts and Account Manager needs. The Customer ServiceRepresentative communicates and coordinates with suppliers and Account Managers, while providing quality customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Personally exhibits, recruits and coaches associates consistent with BlackHawk Core Behaviors
Responsible for promoting culture of safety
Respond appropriately and in a timely manner to all customer and Account Manager incoming communications.
Analyze and assess customer needs completely and accurately with efficiency.
Work with suppliers and Account Managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per OS ticket and other BHID response time guidelines.
Process customer orders, Return Material Authorizations and Guaranteed Test Orders and purchase material's to fill customer orders.
Review and maintain P21 portals daily for potential late orders, Return Material Authorizations, items not on a PO and unapproved orders.
Identify and resolve root cause issues by working and communicating with responsible cross functional teams to minimize repetition of the original issue.
Develop a detailed working knowledge of BlackHawk policies, procedures and practices.
Maintain a deep understanding of the BHID systems (including P21, OS ticket, ServiceNow, SharePoint, and Compass), suppliers' systems/websites and usage of those systems.
Perform all work in accordance with the company documented ISO processes and procedures utilizing appropriate company systems.
Perform other duties as assigned
QUALIFICATIONS:
Excellent written and verbal communications skills utilizing phone, email and instant message.
Excellent critical thinking skills to analyze and solve problems.
Diligent and detail oriented.
Ability to manage multiple tasks, shift gears to react to urgent scenarios and meet daily deadlines.
Proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
Ability to learn and apply experience with vending platforms (CribMaster, Autocrib, etc.)
Experience in industrial field, B2B sales and customer service.
SUPERVISORY RESPONSIBILITIES:
No direct supervisory responsibility.
EDUCATION and/or EXPERIENCE:
High school diploma or equivalent required.
Minimum 1 year previous experience in customer service or inside sales preferred.
Experience in cutting tools, abrasives and MRO areas preferred.
Experience with Microsoft office suite required.
CERTIFICATES, LICENSES, REGISTRATIONS:
None required
WORK ENVIRONMENT:
Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.
Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.
PPE REQUIRED:
Wrist rest for keyboard and mouse pad
BENEFITS:
Health Insurance BCBS of OK HDHP
HSA with Employer match (must meet criteria)
Dental and Vision Insurance
401K Plan and Company Match
FSA (Full FSA, Limited FSA, and Dependent FSA)
Company paid Long Term and Short-Term Disability
Company paid basic Life Insurance and AD&D/
Supplemental life and AD&D/Dependent life
Ancillary Critical Illness Insurance (Wellness Rider Included)
Ancillary Accident Insurance (Wellness Rider Included)
Ancillary Hospital Indemnity
Employee Assistance Program (EAP) - Includes concierge services and travel assistance.
Paid Time Off
Holiday Paid Time Off
Gym Reimbursement
Quarterly Wellness challenge with a chance to will money or prizes
Tuition Reimbursement - after 1 year of employment
*BlackHawk Industrial is an Equal Opportunity Employer
**As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.
$28k-35k yearly est. 28d ago
Immigration Services Officer
Department of Homeland Security 4.5
Member service representative job in Philadelphia, PA
Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud.
If you're ready to help safeguard the nation's immigration system and combat immigration fraud, review the
$87k-126k yearly est. 1d ago
Sales & Service Specialist
MRC Global 4.3
Member service representative job in Eddystone, PA
MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide. **Job Purpose** Responsible for delivering responsive and committed support to customers, accountable for safe and effective branch operations aligned with MRC Global's strategy for gross margin growth, and financial/operational performance.
**Responsibilities**
Individual must be able to perform the essential duties with or without reasonable accommodation.
+ Respond to incoming customer inquiries, develop accounts, and generate quotes using the MRC Global database.
+ Maximize gross margin sales through careful analysis during the quote process.
+ Identify and act on opportunities to increase market share by growing sales.
+ Provide product prices, delivery specifications, and payment terms, and offer substitute products where appropriate.
+ Assist outside sales and/or branch management in processing priority transactions.
+ Work to understand customers' business and determine customers' requirements and expectations in order to recommend specific products and solutions and make value-added recommendations to increase sales.
+ Enter and maintain purchase orders, customer orders, procurement matches, and trade discounts as needed.
+ Work with internal MRC Global departments to set up and maintainaccurate customer files (profiles).
+ Maintain and approve quality standards.
+ Establish and maintain customer relationships, communicate with customers and co-workers to provide technical information.
+ Participate in meetings and training opportunities to enhance and maintain personal and product knowledge.
+ Monitor expected ship dates to ensure timely delivery and expedite as needed.
+ Provide prompt responses to internal and external customers, vendors and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material).
+ Take reasonable care for the safety and health of yourself and others.
+ Report workplace hazards, injuries, or illnesses immediately.
+ Perform other duties as required.
**Qualifications**
Any combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered.
+ High School Diploma or General Education Degree (GED) and additional post-secondary training or education.
+ Any combination of two or more years in customer service, inside sales, and/or warehouse services in a position with increasing responsibility, to include demonstrated leadership/supervisory experience.
+ Demonstrated competence in the use of computers and software applications.
+ Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others.
+ Ability to effectively present information in one-on-one and small group situations.
+ Willingness and ability to be on call as needed to provide 24-hour service to customers.
+ Willingness and ability to travel within and outside the branch service area, with occasional overnight stays.
+ Valid Driver's license with the ability to meet the MRC Global vehicle policy.
** **
**Additional Qualifications**
+ Must have the ability to provide documentation verifying legal work status.
+ Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries.
+ Ability to understand and comply with MRC guidelines and expectations including MRC Global's Code of Conduct and Conflict of Interest guidelines.
**Working Conditions**
+ For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.
+ Reasonable accommodation may be made to enable individuals to perform essential functions.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
California Employee Data Collection Notice (*******************************************************************************************************
At MRC Global, you can build a satisfying career, while making a difference. You'll be rewarded for your contributions and encouraged to learn and grow. Most importantly, you'll be joining a team of people who care about each other sincerely, and who care about the communities where they live and work.
We invest in the growth and professional training of our team members creating more opportunities in your career. We offer tuition assistance and career development to support your professional growth.
**MRC Global** offers comprehensive benefits and incentives. We value your time and talent and know how to show our appreciation for having you as a part of our expanding global team.
At **MRC Global** , we care about and value all employees. During life changes and challenges, our Employee Assistance Program is available to all employees and household family members to help resolve issues, connect with the right mental health professional or community resource, and to identify other support tools designed to help our team members.
We care about our community and place a major focus on environmental and social responsibility. We are committed to our people, our communities and preserving our planet. As a part of our company's culture and efforts in preserving our environment, we are supporting our customers in the transition to green energy and decarbonization.
$50k-90k yearly est. 57d ago
Service Innovation Specialist
Phenom People 4.3
Member service representative job in Ambler, PA
Phenom People is seeking a highly motivated and talented individual to join our team as an Service Innovation Specialist. As a leader in the HR technology industry, we are dedicated to revolutionizing the way companies attract, engage, and retain top talent.
The Customer Value Team is dedicated to delivering exceptional value to our clients through innovative solutions and unparalleled customer service. We pride ourselves on our dynamic team and customer-centric approach.
Role Overview:
As a Service Innovation Specialist, you'll help design, test, and implement innovative service strategies that ensure our Customer Value team continues to grow, adapt, and deliver phenomenal experiences in a rapidly changing market landscape. You'll bring curiosity, operational thinking, and fresh ideas to every challenge - and play a key role in shaping how we support our clients and each other.
Please note: This is a full-time, hybrid position located at the headquarters in Ambler, PA, requiring 3 days per week in-office. Candidates must currently reside within a 50-mile radius of Ambler, PA. Employment visas will not be sponsored or transferred for this position at this time.
Key Responsibilities:
* Research emerging trends in customer success, Talent Experience, and service enablement, both within and outside our industry.
* Deliver actionable insights on service interactions to streamline support, improve adoption, and unlock new value for our customers and internal teams.
* Analyze existing service processes to identify opportunities for optimization, scalability, and innovation.
* Pilot new ideas, tools, or training programs - measure impact and support rollouts that drive measurable improvement.
* Work cross-functionally with Operations, Enablement, Product, and Customer Value teams to ensure alignment and adoption of best practices.
* Develop clear, practical documentation and playbooks for new service strategies and process improvements.
* Gather and synthesize feedback from the front lines to ensure solutions are relevant, practical, and impactful.
* Share progress, results, and recommendations with stakeholders across the Customer Value organization.
Qualifications:
* 1-3 years of professional experience in customer success, operations, service enablement, or a related role.
* A strategic, process-oriented mindset with a strong sense of ownership and intellectual curiosity.
* The ability to manage multiple projects and priorities in a fast-paced environment.
* Proven communication and collaboration skills to influence without authority and build strong cross-functional relationships.
* Comfort analyzing data and turning insights into clear, actionable recommendations.
* A willingness to learn, unlearn, and adapt as we grow.
* Familiarity with tools like Salesforce, Looker and Jira
* Willingness to learn, unlearn, and think on your feet.
Salary
* Expected salary range $65,000 - $75,000
Please note the Salary range is subject to change in the future in accordance with Phenom's policies
Benefits
We want you to be your best self and to pursue your passions!
* Benefits/programs to support holistic employee health
* Flexible hours and working schedules
* Growing organization with career pathing and development opportunities
* Tons of perks and extras in every location for all Phenoms!
Diversity, Equity, & Inclusion
Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.
We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!
#LI-SN1
$65k-75k yearly 38d ago
Customer Success Representative - Philadelphia, PA
Coton Colors
Member service representative job in Philadelphia, PA
Join our team as the key connection between Coton Colors and our retail, corporate, and wholesale customers. You'll help onboard new accounts, support daily needs, and ensure every customer enjoys a seamless experience with our brand. If you love building relationships and staying organized, this role is for you.
JOB OVERVIEW: This remote role is responsible for managing the relationships with our customers across all audiences-retail, corporate, and independent wholesale. This includes general administrative work, proactive customer touch points, new customer onboarding, customer service and coordination with multiple functions. This position partners closely with Sales Representatives to support wholesale accounts within assigned territories, ensuring customers receive a seamless, coordinated experience. From onboarding new accounts to assisting with day-to-day needs, this role helps strengthen relationships and makes it easy for customers to enjoy and grow with our brand.
DUTIES AND RESPONSIBILITIES (but are not limited to):
Serve as the main point of contact for your assigned accounts in coordination with the Sales Representative
Provides customer communication via all channels - In person, phone, email, fax and company systems and websites to each of our audiences.
Executes Account Management for multiple accounts, including
Customer Onboarding/Deboarding
Customer Training
Data Management and Reporting
Customer Analysis
Delivers excellent customer service and development to include:
Order information, placement and inquiries
Customer communication regarding sales initiatives, promotions, and campaigns.
Product information
Shipping information and coordination
Performs customer and company data management
Performs customer reporting
Assists Sales Representatives with:
Goal Setting
Appointment setting
Corporate travel
Corporate events
Sales
Participates in companywide events:
Trade shows, Conventions, Sales events
REQUIREMENTS:
College degree
1-2 years of experience in customer service and/or sales field, retail a plus
Able to complete local travel within the assigned territory as needed
KEY COMPETENCIES:
Eager to learn and grow
Quick learner and ability to retain information
Hardworking with an internal drive to meet and exceed goals
Nimble, while remaining calm and using good judgement
Attention to detail and accuracy
Strong creative thinking in an effort to recognize and solve a problem
Ability to work closely with a team
Excellent verbal and written communication
Excellent Customer Service skills
Ability to work under pressure
Uphold and exemplify the Coton Colors core values and image
At Coton Colors we celebrate every day. Even work days. Be part of the Coton Colors crew, and you'll know what we're talking about.
The founding principles of Coton Colors can be found resonating through our products, service and experience.
Creative | "Can Do" Attitude | Discerning | Quick, Hardworking & Nimble | Intelligent | Giving |
Hospitable | Shoot the Moon Mentality | Respectful | Trustworthy | Proud | Happy
Coton Colors also provides these amazing benefits and perks:
Competitive Compensation
Comprehensive Medical Insurance
401(k) with an ambitious Company Match
Generous Paid Time Off (PTO)
Ten (10) Company Paid Holidays, including your Birthday!
Medical/Maternity Leave
Crew Discount Program
Visit our Coton Colors Careers Page to learn more.
$33k-52k yearly est. Auto-Apply 45d ago
Customer Success Representative/ Client Facing
Sibanye-Stillwater Reldan
Member service representative job in Fairless Hills, PA
Are you energized by working with people, solving problems, and keeping things moving? Do you enjoy being client facing and owning the day to day experience from start to finish? If you like fast paced environments where no two days are exactly the same, this role could be a great fit.
We are seeking a Customer Success Representative to serve as one of the first and most important points of contact for our clients. This is a fully onsite, client facing role where you will manage the full customer journey from delivery and settlement to payment and follow up. You will be trusted with real responsibility, supported by a collaborative team, and given room to grow as you build your skills and career.
Work Schedule and Environment
This is an onsite, client facing position with standard hours of 8:00 AM to 4:30 PM. Our environment is fast paced, collaborative, and service driven, with a strong focus on accuracy, accountability, and continuous improvement.
What You'll Do
As a Customer Success Representative, you will play a key role in delivering a smooth and positive client experience while partnering closely with internal teams. Responsibilities include:
• Build and maintain professional working relationships with clients, managing daily account activity including trading, scheduling, purchasing, pricing, balance management, and collections
• Conduct metal trades through the bank's portal, including initiating metal transfers, sales, and limit orders
• Prepare outgoing shipments using UPS or FedEx
• Enter and maintain accurate transaction data and client communications in the ERP system and CRM
• Apply basic accounting principles with strong mathematical and analytical thinking
• Prepare, organize, and review scheduled transactions, including analyzing settlements against historical and market trends
• Audit daily account activity to ensure balance accuracy, deadlines are met, and follow through is completed
• Manage shared inboxes and spreadsheets
• Communicate clearly and confidently with internal departments and external partners
• Support the Front Desk Coordinator as backup coverage when needed
• Maintain compliance with company policies, procedures, and regulatory requirements
• Ask questions, collaborate across teams, and contribute to continuous improvement
• Perform additional duties as assigned
What We're Looking For
• Bachelor's degree in business or a related field preferred but not required
• Two to five years of related experience in customer service, sales, or service-focused roles
• Strong mathematical skills with high attention to detail
• Excellent written and verbal communication skills
• Comfortable using Microsoft Word, Excel, and Outlook
• Ability to multitask, prioritize, and meet deadlines in a fast paced environment
• Self-motivated with strong organizational and time management skills
• Analytical, curious, and solution-oriented
• Positive attitude and team first mindset
Compliance and Eligibility
This position is with a NAID and ITAR regulated company. Employment is contingent upon meeting all NAID and ITAR compliance requirements. Candidates must be eligible to work in the United States and able to comply with all applicable regulatory and security standards.
Why Join Us
This is an opportunity to grow in a role that touches multiple parts of the business and builds valuable skills in client service, operations, and analytics. You will be part of a supportive team that values accountability, learning, and doing things the right way while still having fun and celebrating wins along the way.
Equal Employment Opportunity
We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.
If you are detail-oriented, client-focused, and excited to grow in a dynamic, hands- on environment, we would love to hear from you.
$33k-53k yearly est. Auto-Apply 12d ago
Sales & Service Specialist
MRC Services Co 4.6
Member service representative job in Eddystone, PA
MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.
Job Purpose
Responsible for delivering responsive and committed support to customers, accountable for safe and effective branch operations aligned with MRC Global's strategy for gross margin growth, and financial/operational performance.
Responsibilities
Individual must be able to perform the essential duties with or without reasonable accommodation.
Respond to incoming customer inquiries, develop accounts, and generate quotes using the MRC Global database.
Maximize gross margin sales through careful analysis during the quote process.
Identify and act on opportunities to increase market share by growing sales.
Provide product prices, delivery specifications, and payment terms, and offer substitute products where appropriate.
Assist outside sales and/or branch management in processing priority transactions.
Work to understand customers' business and determine customers' requirements and expectations in order to recommend specific products and solutions and make value-added recommendations to increase sales.
Enter and maintain purchase orders, customer orders, procurement matches, and trade discounts as needed.
Work with internal MRC Global departments to set up and maintain accurate customer files (profiles).
Maintain and approve quality standards.
Establish and maintain customer relationships, communicate with customers and co-workers to provide technical information.
Participate in meetings and training opportunities to enhance and maintain personal and product knowledge.
Monitor expected ship dates to ensure timely delivery and expedite as needed.
Provide prompt responses to internal and external customers, vendors and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material).
Take reasonable care for the safety and health of yourself and others.
Report workplace hazards, injuries, or illnesses immediately.
Perform other duties as required.
Qualifications
Any combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered.
High School Diploma or General Education Degree (GED) and additional post-secondary training or education.
Any combination of two or more years in customer service, inside sales, and/or warehouse services in a position with increasing responsibility, to include demonstrated leadership/supervisory experience.
Demonstrated competence in the use of computers and software applications.
Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others.
Ability to effectively present information in one-on-one and small group situations.
Willingness and ability to be on call as needed to provide 24-hour service to customers.
Willingness and ability to travel within and outside the branch service area, with occasional overnight stays.
Valid Driver's license with the ability to meet the MRC Global vehicle policy.
Additional Qualifications
Must have the ability to provide documentation verifying legal work status.
Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries.
Ability to understand and comply with MRC guidelines and expectations including MRC Global's Code of Conduct and Conflict of Interest guidelines.
Working Conditions
For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.
Reasonable accommodation may be made to enable individuals to perform essential functions.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
California Employee Data Collection Notice
$32k-41k yearly est. Auto-Apply 12d ago
Customer Experience Rep
Heraeus Holding
Member service representative job in Yardley, PA
Permanent About Heraeus Medical Restore mobility from severe osteoarthritis or bone disease? Improving surgical outcomes with bone cement? Heraeus Medical offers advanced solutions from orthopedics to infection management. Excellent quality drives us and brings joy back - into the lives of patients and into your work. What about you? Play in the top league of medical technology at Heraeus Medical.
Heraeus Medical, headquartered in Wehrheim (Germany), is an Operating Company of the Heraeus Group. The Technology Group delivers world-class quality in the areas of Metals & Recycling, Healthcare, Semiconductor & Electronics and Industrials. As one of the top 10 family-owned companies in Germany, Heraeus employs around 15,200 employees in 40 countries.
The following challenges await you:
* Become the subject matter expert in SAP, order-to-cash process, and order fulfillment.
* Provides exceptional service, making every customer interaction a priority.
* Responsible for answering phones and greeting callers and customers courteously and professionally, following defined processes and guidelines.
* Processes and monitors orders submitted by phone, fax, or email.
* Maintain highest standards for order accuracy, order fulfillment, and order confirmation.
* Responds with urgency, tact, and authenticity to customer calls, emails, and inquiries.
* Ensures coordination and continuity with warehouse, following up on all orders placed to ensure proper and timely fulfillment and delivery. Follows standard operations procedures/protocols.
* Responds to customer service requests such as pricing inquiries, product availability, inventory levels, order completion, tracking shipments, order history, or any other customer concern.
* Prepares and distributes customer invoices as required - email, print, etc.
* Serves as business partner and helps coordinate activities with other related functions to ensure urgency regarding customer setup and order readiness.
* Processes returns as necessary, including alignment of activities across multiple functions, and schedules pick up from customer and return to warehouse.
* Processes and tracks demo and sample orders for sales representatives.
* Facilitates inventory transfers and movements, between accounts or storage locations.
* Builds positive relationships and an arena of trust with sales leaders, sales agents, accounts receivable, and customer-facing business partners (i.e.. purchasing managers, accounts payable).
Your Profile:
* High School diploma; Certificate/degree from college/university or technical school a plus
* 3-5 years of Customer Service experience
* 3-5 years of Medical Device/Bio-Tech/Healthcare experience
* Excellent communication skills - oral, written, interpersonal
* SAP experience a must.
* Exhibit a high level of motivation and initiative, enthusiasm, and willingness to learn
* Ability to meet deadlines
* Strong Customer Service orientation
Curious? Apply now!
Heraeus is proud to be an employer that provides equal access to opportunities for all its employees. We provide fair and equal consideration to all qualified applicants, regardless of sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected veteran status, age, or any other legally protected characteristic. A diverse and inclusive culture is at the heart of our Vision, Mission, and Values. We are dedicated to cultivating a workforce that reflects a broad spectrum of cultures, backgrounds, and perspectives.
We participate in E-Verify to confirm employment eligibility after hire. Learn more at ****************
Any further questions?
If you need any assistance or have questions, please contact ***************************** or visit our website at jobs.heraeus.com.
ReqID: 58623
$33k-53k yearly est. 58d ago
Member Service Representative III - Voorhees
First Harvest Credit Union
Member service representative job in Voorhees, NJ
The MSR III independently performs a full range of memberservice, sales and operational functions while requiring minimal supervision as they serve as part of the management team. The MSR III oversees workflow, serve as a key holder, assists members, supports staff throughout the day and assists in coaching and training of staff and new team members. Additionally, the MSR III is responsible for delivering exceptional service to members by assisting with their financial needs, promoting credit union products and services, and ensuring member satisfaction. This role involves processing transactions, opening accounts, providing information on loan products and the ability to input applications and disburse loans. The MSR III also helps members manage their accounts, resolve any issues, and ensure compliance with regulatory requirements while assisting staff throughout the day.
Key Responsibilities:
Adheres the FHCU Service Standards as established.
Performs all Branch MSR duties and responsibilities with minimal supervision.
Acts as first point of contact for branch personnel regarding member issues or complaints, assisting with resolution within authority level assigned and escalating issues to a supervisor when necessary.
Coaches and assists with both training new team members joining the branch and the existing staff to ensure completion of operational, sales and service duties.
Contributes to branch sales goals by engaging members in dialogue to determine their financial needs and recommending products or services that meet those needs using various sales techniques.
Acts as key holder on rotating basis, performing branch opening and closing responsibilities.
Makes recommendations to supervisor for improvements within the branch that would result in improving the delivery of service to the membership.
Works as a team member of the office in assisting in the daily functions of operation.
Represents the credit union at Select Employer Group (SEG) events as requested.
Directs workflow of staff in absence of the Regional Manager and Assistant Branch Manager.
Participates in available credit union self-development education programs and required compliance courses through self-study and the credit union's training department.
Performs other duties as assigned.
Qualification Requirements:
Education:
High School Diploma or GED
Associates or Bachelor's degree, preferred
Experience:
Minimum of two (2) years as an MSR II or similar role within a financial institution
Prior sales experience
Experience coaching and training others, preferred
Skills & Competencies:
Thorough knowledge of credit union services, policies and procedures
Comprehensive knowledge of banking regulations
Proficient with Microsoft Office Suite, Outlook and using the Internet
Highly proficient with credit union software programs
Excellent communication and interpersonal skills
Excellent customer service skills
Ability to remain professional and act as a role model for others
Ability to work with minimal supervision and exercise judgement
Intermediate to advanced knowledge of Sales techniques
Ability to coach and train others
Available to travel to other branches when required
Minimum of 2 years' experience in financial services with a strong background in lending, sales, and memberservice.
Previous leadership or supervisory experience required, preferably in a credit union or banking environment.
Strong knowledge of consumer lending, regulatory requirements and loan processing.
Proven ability to drive sales while maintaining exceptional memberservice standards and operational efficiencies.
Excellent leadership and team building skills, with experience in coaching.
Strong problem solving and decision-making abilities to address member concerns and operational challenges effectively.
Knowledge of credit union products, services and compliance regulations.
DNA core system experience is a plus but not required
Salary: The base pay for this position is $22.50/hr. A $.50 premium may be added if the applicant is able to demonstrate a proficiency in both English & Spanish (oral & written).
Benefits:
We offer a range of benefits and perks based on eligibility. These benefits include:
Health, Dental, and Vision Insurance
Company Paid Short Term (STD) & Long Term Disability (LTD)
Company Paid Employee Basic Term Life Insurance
Voluntary Term Life Insurance for Spouse & Child(ren)
Critical Illness, Accident, and Hospital Indemnity Insurance
Health Care Flexible Spending Account (FSA)/ Health Savings Account (HAS): Pre-taxed funds available to pay for some health-related expenses
Tuition Reimbursement
Employee Discount on Loans, Travel, Tickets, and More!
401k Match of up to 5% + A Free Annual Retirement Planning Session
11 Paid Company Holidays
Up to 8 paid hours for community volunteerism
Full time employees accrue 40 hours of sick, 10 days of PTO, & 1 personal holiday annually. PTO increases to 15 days after the 1st completed year!
Physical Requirements:
The physical demands require a person to be able to stand for a period of up to eight (8) hours per day and lift items estimated in weight of 5-10lbs or more and perform repetitive hand movements on a keyboard,
Americans with Disabilities Act (ADA):
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of the position. If you need to request and accommodation please contact Human Resources at ************ ext. 5104 or via email to *********************.
First Harvest Credit Union is an Equal Opportunity Employer/Veterans/Disabled
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of First Harvest Credit Union.
$22.5 hourly 8d ago
Learn more about member service representative jobs
How much does a member service representative earn in Delran, NJ?
The average member service representative in Delran, NJ earns between $18,000 and $45,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.
Average member service representative salary in Delran, NJ
$29,000
What are the biggest employers of Member Service Representatives in Delran, NJ?
The biggest employers of Member Service Representatives in Delran, NJ are: