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The Auto Club Group 4.2
Member service representative job in Charleston, SC
Join America's most trusted brand with over 100 years of service.
Why Choose AAA The Auto Club Group (ACG)
ACG offers excellent and comprehensive benefits packages:
Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership
Discounts, perks, and rewards and much more
A DAY IN THE LIFE of a Field Insurance ServiceRepresentative
The Auto Club Group is seeking a Field Insurance ServiceRepresentative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts.
Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards)
Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale
Take insurance payments (initial, installment, lapse, or reinstatement)
Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products
Refer to agent when appropriate
Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures
Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable
Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines
Participate in a team environment to promote customer satisfaction and consistent service following the customer service model
Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary
Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities
Fulfill, maintain and service insurance policies
Respond to inquiries regarding insurance availability, eligibility, coverage.
Prepare insurance proposals, policy changes, transfers, and billing clarification
Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations
Verify new business applications
Refer relevant members/insureds to other lines of business (i.e. Travel and Life)
Process insurance and membership payments
Update electronic member information
Maintain filing systems and provide other general Agency support
HOW WE REWARD OUR EMPLOYEES
Starting hourly wage of $23.00 - $25.50 per hour, based on experience
WE ARE LOOKING FOR CANDIDATES WHO
Required Qualifications:
A Current Property & Casualty Insurance license
Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products.
Successful completion of Customer Service, Insurance and Membership training within 6 months of hire
Education:
High School Diploma or equivalent
Work Experience:
Provide a high level of customer-focused serviceService insurance policies and processing applications, renewals, and amendments
Respond to billing and coverage questions
Process monetary transactions; Taking payments
Promote the sales of insurance products and services using established guidelines
Present complex information in a clear and concise manner
Knowledge and Skills:
Analyze member/potential customer insurance needs and determine appropriate levels of coverage
Prepare appropriate rate quotations
Organize, plan and promote the sale of ACG insurance and membership products and services
Perform outbound service calls
Maintain accurate records
Insurance terminology
General insurance regulations
Underwriting procedures
Sales regulatory and compliance guidelines
Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM)
Work effectively in a team environment
Work independently, with minimal supervision
Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
Proficient in using Microsoft Office products
Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)
Perform mathematical calculations to accurately perform monetary transactions
Work under pressure in a high volume, fast paced customer service environment
Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services
Work Environment
Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit ***********
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
$23-25.5 hourly 5d ago
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Customer Enrollment Associate
Globe Life-The Sperry Agency
Member service representative job in Rockville, SC
Benefits Representative/Management
Are you looking for a career path that gives you the freedom and flexibility to control your schedule/compensation, but also has the security and stability of a Fortune 500 company? The Sperry Agency is seeking an ambitious applicant that wishes to combine a strong work ethic, integrity and dedication to servicing their communities into a rewarding career. As we continue to grow into new markets and territory expansion we are looking for candidates seeking growth both professionally and financially. We are a leader in the life and supplemental health insurance industry, and we have been servicing working-class American families since 1900.
Compensation and Benefits:
Competitive income and with weekly bonuses
Ongoing training and leadership development
Company paid trips (international and domestic)
Room for continued advancement
Flexible schedule available
Key Responsibilities:
Service existing client base.
Supervision of team activity and results
Train and develop incoming team members on existing systems.
Daily focus on client management/growth, training, and leadership development
Required Skills / Desired Qualifications:
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Ability to prioritize tasks and delegate them when appropriate.
Ability to work independently and within a team aspect
Passion for helping people and developing relationships.
Self-motivated and goal-oriented mindset.
The desire to be active in the community.
Must have a clean background and have reliable transportation.
$22k-37k yearly est. 8d ago
Customer Engagement Representative
SKF Inc. 4.6
Member service representative job in Ladson, SC
Salary Range: $ 59,000.00 to $ 70,000.00 About SKF: SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow! SKF is an industry-leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or products in motion, SKF bearings are there to reduce friction. SKF drives the industries that support our way of life, powers the machines that put food on the table, and even helps explore the cosmos.
Sustainability is at the heart of everything we do. SKF is on pace to decarbonize all its production facilities by 2030.
We're guided by our SKF values. Collaboration is critical to the success of our colleagues, partners, and customers. Curiosity and Courage provide a foundation for innovation and advancement. And we do this work out of Care for our people, customers, communities, and the planet.
We're a company committed to a culture of belonging, where all our people are encouraged to be themselves and grow their careers in an equitable environment.
Learn about SKF at ************
Company
SKF Aerospace is the world's leading supplier of a wide assortment of aerospace solutions encompassing bearings, seals, rods, struts, precision elastomeric devices and aero-engine, and gear boxes. SKF Aero Bearing Service Center, located in Ladson SC, is an FAA Repair Station providing world-class inspection / repair services to bearings fitted to the most advanced commercial and military engine programs.
Customer Service Responsibilities
* Process customer orders/changes in system according to established department policies and procedures and provide customer with order acknowledgements.
* Review customer contracts particularly Customer Purchase / Repair Orders compliance and repair requirements.
* Review, process, and record orders and/or inquiries received by mail, telephone, and/or through customer personal contact.
* Work in conjunction Sales to process Request for Quotes (RFQ)
* Interface with customers daily regarding bearing status, order placement/expedite, and/or issues.
* Assist Account Receivables especially in addressing past due invoices.
* Validates orders entered in the system are correct prior to repair and shipping to customer.
* Perform billing and invoicing to customer for daily shipment activity.
* Issues credits for short payments, customer rebate programs.
* Update and distribute weekly status reports to customers.
* Update customer mandated portals / interface.
* Alert appropriate departments of any potential delivery problems,
* Coordinate with internal teams to resolve issues impacting the business.
* Perform other related duties as assigned by management.
* Facilitate the transfer of product through the repair process from receiving through inspection, repair, and shipment.
* Serve as point-of-contact for shipping broker for international customers.
* Additional duties - This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Experience Requirements:
* Minimum of 2 years' experience preferred in customer service in aerospace or other custom manufacturing environment. Experience in Aerospace - Maintenance, Repair & Overhaul (MRO) is a plus.
* Applicant to hold at least an Associate Degree. Additional education or related training is a plus. SKF will consider a combination of education and relevant experience.
* Track record of effectively resolving customer related issues, improving processes, and helping in efficiency
* Proficient in Microsoft Office with concentration in Excel, Word and PowerPoint.
* General comprehension of contracts and terms and conditions
* Ability to work in a team environment and independently.
* Courteous, clear, and professional manner
* Outstanding communication and relationship-building skills
* Excellent computer skills with proficiency in MS office
* Exceptional attention to detail with an error-free work product
* Demonstrate strong analytical and problem-solving skills.
* Must be able to prioritize multiple tasks and manage time efficiently.
* Must be able to work well with internal customers and all levels of management.
* Experience placing and reviewing purchase orders.
* Must be a US citizen or green card holder.
* Must be competent to read, write and communicate in English language.
What You'll Love About SKF: Rest and Relaxation. Enjoy a generous PTO policy and 13 paid holidays.
Work/Life Integration. SKF supports work/life integration, home, family, community, personal well-being and health. Flexible work options available, depending on role.
Diversity in the Workplace.?At SKF, we strive to embed Diversity, Equity and Inclusion in everything we do. By developing a culture of belonging, our people can flourish; leading to an inclusive, equitable environment that promotes leadership, engagement and innovation.
Best in Class Benefits. SKF cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment. Added benefits include company paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more!
Bonus. SKF offers STVS (Short Term Variable Salary) or Sales Incentive based on company performance and at the discretion of management.
Invest in your Future. Participate in our 401K program that boasts a 10% employer contribution: 100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company contribution.
Reports to: Senior Director of Sales
Location: Ladson, Sc
Job ID: 23658
SKF provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
By applying to this job you acknowledge how SKF treats candidate data. Click HERE to review the SKF Data Privacy Consent Statement.
$59k-70k yearly 7d ago
Customer Success Development Representative (CSDR)
Connecteam
Member service representative job in Charleston, SC
Customer Success Development Representative (CSDR) About Connecteam Connecteam is a TLV-based startup that's on a mission to change the work experience for 80% of the world's global workforce - the deskless employees. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business. About the Role As a Customer Success Development Representative (CSDR) at Connecteam, you'll play a critical role in shaping our customers' first experience after purchase. This is a post-sale, customer-focused role. You'll work exclusively with new paying customers, reaching out as soon as they convert to schedule their first onboarding session with our Customer Success onboarding team. Your mission is to ensure customers get started the right way, understanding their needs, positioning the value of onboarding, and setting them up for long-term success with Connecteam. What You'll Do * Proactively reach out to new paying customers via phone, email, and text to schedule their first onboarding session * Manage your pipeline in HubSpot CRM, keeping records accurate and up to date * Review customer details in HubSpot to understand their business, use case, and how to tailor each conversation * Book onboarding sessions for the Customer Success onboarding team, ensuring smooth and accurate handoffs * Follow a structured outreach and call script while confidently handling basic questions and objections * Partner closely with the Customer Success onboarding team to share feedback, improve processes, and optimize customer handoffs * Increase engagement with new paying customers to ensure the majority successfully connect with the onboarding team. What You'll Bring * High motivation, strong work ethic, and a willingness to learn * Comfort speaking with customers over the phone and building rapport * Strong communication skills and the ability to follow a script while sounding natural and confident * Ability to understand customer needs and explain the value of onboarding in a clear, friendly way * Organized and detail-oriented, with the ability to manage tasks and pipeline activity in a CRM * A quick learner who thrives in a fast-paced startup environment * Resilience and adaptability when handling objections or unresponsive customers * No prior SaaS or sales experience required, we'll got you! * Comfortable working US business hours: Monday-Friday, remotely - MUST Joining Connecteam Is The Smart Move * We build our people up. Every team member is treated as a long-term investment, with ongoing training and development. * We make an impact. Our platform helps businesses communicate, operate, and manage their deskless workforce effectively. * We get the job done. We're passionate, driven, and focused on delivering real value to our customers. * We have fun. From weekly happy hours to holiday parties, we enjoy working together (and good food, of course). * Everyone is welcome. We're committed to creating a supportive, inclusive environment where everyone can thrive. Benefits: *
Medical, dental, vision coverage * Paid time off for vacation, sick days. * 401k Salary: $60,000 USD
$60k yearly Auto-Apply 3d ago
Area Service Representative #347
Rugdoctor External 4.2
Member service representative job in Charleston, SC
JOIN THE RUG DOCTOR CLEAN TEAM: Area ServiceRepresentative
Rug Doctor is hiring a full-time, Monday-Friday, Area ServiceRepresentative (ASR), and is seeking a responsible, self-starter to provide delivery of products and the service of display/equipment, while providing superior customer service to established retail accounts located in Charleston, SC area.
We are looking for candidates like you that like to work independently, has a successful record of accomplishment, and can self-manage their productivity in a fast-paced environment in the delivery of the products daily. If this position fits you, we want to hear from you!
What We Offer:
Company vehicle - Includes fuel, maintenance, insurance, and repairs
Paid training
Company uniforms
Company credit card for business related expenses - travel, meals, etc.
Paid Time Off and Holidays
Medical, dental, vision, STD/LTD, Life and other optional benefits
401(k) plan with Company match
Educational Reimbursement
Our Preferences
The ideal qualifications to become a Rug Doctor AREA SERVICEREPRESENTATIVE:
Desire to learn and practice company standards
Friendly, with exceptional communication skills
Dynamic, with an outgoing personality
Customer service oriented
Mechanical aptitude
Able to work independently and solve problems
Basic computer skills
Available Full Time, 38-40 hours, Monday-Friday, Saturday (as needed)
Excited about a career, not just a job
Requirements
Must be at least 21 years of age
High school diploma or GED (preferred)
Valid state driver's license and clean driving record
Meet physical requirements - bending, stooping, kneeling, lift/raise up to 50lbs from ground to higher levels, and manually push/pull up to 75 lbs.
Ability to work in different climates - hot, cold, etc.
The ability to drive a vehicle for consecutive hours in day.
Ready to Join the Rug Doctor Team as an ASR? CLICK APPLY
Rug Doctor is an EOE company. Consent of candidate is required to complete a criminal background inquiry, non-DOT physical and to complete and pass a drug screen to qualify and considered for employment.
$28k-36k yearly est. 60d+ ago
HP Business Services Management Specialist
Procom Consultants Group 4.2
Member service representative job in North Charleston, SC
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom's areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy
Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)
Job Description
HP Business Services Management Specialist
On behalf of our client, Procom Services is searching for a HP Business Services Management Specialist for a contract opportunity in Bellevue, WA.
HP Business Services Management Specialist Job Details
Knowledge and experience deploying monitoring solutions using HP Business Service Management 9.2X, HP Business Process Monitor 9.X, HP SiteScope 11.X, and VuGen scripting in multiple protocols.
HP Business Services Management Specialist Mandatory Skills
At least 8 years of IT consulting experience
At least 3 years of expertise in the following products: HP Business Service Management 9.2XHP Business Process Monitor 9.XHP SiteScope 11.XVuGen scripting
Experience in deploying and configuring these products into complex client environments
HP Business Services Management Specialist Start Date
ASAP
HP Business Services Management Specialist Assignment Length
6 months
Additional Information
All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.
$31k-49k yearly est. 60d+ ago
HVAC Service Development Representative
Johnson Controls Holding Company, Inc. 4.4
Member service representative job in Charleston, SC
Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!
What we offer
Competitive salary and bonus plan
Paid vacation/holidays/sick time - 15 days of vacation first year
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
Extensive product and on the job/cross training opportunities with outstanding resources
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Check us Out: A Day in a Life at Johnson Controls
What you will do:
Under general direction is responsible for the sale of Johnson Controls BE offerings to owners at the Director and/or Vice President level. Promote the Johnson Controls value proposition to building owners end users by providing business and technical solutions.
Builds and leads long term customer relationships/partnerships with assigned accounts. Positions renewable service agreements as a foundation of managed account relationships. Drives the sales process to aid in encouraging and leading long-term relationships and in seeking out, qualifying and closing new sales opportunities.
How you will do it:
Sells, with minimal supervision, the Johnson Controls offerings persuasively, persistently and confidently to building owners at the D-level while reaching optimal profit levels.
Focuses on improving the existing and new facilities to allow the building owner to achieve business objectives.
Sells, renews and expands renewable service agreements, including multi-year agreements, to both new and existing assigned customers.
Builds partnering relationships with the owner or owner representatives responsible for the decision-making process to drive the sale of Johnson Control offerings.
Addresses customer's operational and environmental objectives, needs and requirements.
Recommends solutions and links customer objectives to total value solution and competitive advantage.
Differentiates Johnson Controls services and products from competitors by applying creativity, ingenuity, and innovation in a value-added sales approach.
Actively establishes a “mentee” relationship with a Sr. Account Executive within the branch to assist with their development as a professional BE salesperson, with the goal of enhancing his or her productivity.
What we look for:
Required
A minimum of one year of successful field sales experience.
Minimum of one year successfully selling HVAC or building automation system industry.
Preferred
Bachelor's degree in business, engineering, or related discipline required, or equivalent industry experience
At least one year successfully selling HVAC or building automation system industry.
Demonstrates a commitment to integrity and quality in business.
Excellent initiative and interpersonal communications skills.
HIRING SALARY RANGE: $43,000-58,000(Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account volume and margin on a project, quarterly, and annual basis. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and
experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at ******************************************
#LI-Onsite
#LI-KW1
#LI-NC1
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
$43k-58k yearly Auto-Apply 29d ago
Customer Service Representative
Sydnic LLC
Member service representative job in North Charleston, SC
Job Description
Are you an eager self-starter that loves systems and improving efficiency?
Are you looking for a career that is rewarding with opportunities for growth?
As the Customer ServiceRepresentative, you will serve as the guru of residential garage doors, garage door openers, and related components. You will interact with customers on a daily basis, providing them with excellent customer service, answering all customer inquiries with high level of accuracy and up to date information. You will support the Logistics team as needed and provide a high level of customer service to internal customers, such as technicians in the field, installers, etc. You will also provide training support for all customer service duties inside and outside of the customer service team. This position will be part of our Customer Service team, not only supporting all of the functional departments and employees of Sydnic LLC, but also supporting our external customers.
If you are looking for a company that values your success, where you can grow both personally and professionally, we would love to talk to you.
Apply at Precision Garage Door Service today!
Why You'll Want to Join the Precision Garage Door Service Team
As a vetted franchise owner, we're a leader in the industry, focusing on the customer experience and your career. You'll receive:
· Professional training and development - Our goal for our office team is to own systems, processes, and results.
· Pay - you'll make between $20 and $24 per hour as a Customer ServiceRepresentative.
· A team invested in your future - We're a team here, and while you'll be working independently much of the time, you'll find out quickly that everyone has your back.
· Support from our leadership - We are passionate about helping and supporting you and your goals.
· Support from the Team - Just because you are on your own doesn't mean you are completely isolated. We have a dynamic team environment where we keep in touch with everyone, whether it's on a group phone call or a FaceTime chat to help each other out through the day. We meet regularly.
· Friendly Competition and Accountability - We push each other to be better and are all competitive by nature. We hold each other accountable and learn from each other's mistakes.
· One of the Best - As a Precision Garage Door Service employee, you'll be representing a brand that sets a high level of professionalism in the industry, from our branded company vehicles to our high-quality level of service. We also set a high bar in valuing and taking care of our employees, providing the best benefits packages and compensation opportunities.
Your Responsibilities as a Customer ServiceRepresentative:
As a Customer ServiceRepresentative, you'll promptly and professionally handle any incoming calls and requests from customers, while providing an exceptional level of customer service.
Promptly and professionally handle any incoming calls and requests from customers, while providing an exceptional level of customer service
Processes customer payments, refunds, and financing accurately and efficiently and able to answer customer inquiriesregardingbilling
Provide quality customer service in a variety of areas, including but not limitedto:scheduling, billing, ordering, and technical support
Assistcustomers with basic technical support needsand provides them with applicable and relevant resources
Manage customer service resources (ex. MailPage, Trello,Service Titan,etc.)
Manage and remain up to date on communications, both internally and externallyinall platforms such as Teams, Outlook, Trello, etc.
Respond to customer messages received on marketing platformsas assigned/neededand convert leads into booked jobs(i.e.Angi, Yelp, BBB, Facebook, Google, etc.)
Assistwith and manage collection of accounts receivableswhen able/as needed
Schedules technician calls for all markets as needed
Provides phone support in all markets
Provide backup support tothe Logisticsteam, including communication with customers,collecting deposits, sending order confirmation documentation, scheduling installations, etc.when able/as needed
Work with other relevant teams to resolve any potential or current customer issues
Follows up with all customer inquiries or estimates
Document communications with customers in CRM systemsaccurately and regularly
Provide administrative support to various functions within the organization
Participate in continual training and improvement of processes
How to Succeed in this Role
· Maximizing Your Time - You will stay busy by fully addressing the customer's needs and offering them the best solutions, and managing your time throughout the day to help as many customers as you can. This allows you to control your own income.
· Quality Work - You'll make sure the job gets done right the first time.
· Wowing the Customer - Customers will be happy and leave glowing reviews.
· Commitment to Safety - You drive and work safely.
Requirements for the Customer ServiceRepresentative Role
Basic Position Requirements
· Ability to provide excellent customer service by assessing customer needs, meeting quality standards and evaluating customer satisfaction
· Ability to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
· Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
· Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
· Ability to cooperate and solve problems in a team environment
· Ability to follow complex instructions and communicate effectively orally and in writing
· Ability to organize work for timely completion
· Ability to identify specific door brands, openers, keyless entry systems and components
Knowledge/Skills/Abilities
Knowledge of scheduling, problem solving and conflict resolution
Knowledge of basic accounting and finance as it relates to sales
Skill in using Microsoft Office products (Word, Outlook, and Excel) or equivalent in G-Suite
Skill in using alternative computer programs and software (Service Titan, Swipe Simple, Salesforce, etc.)
Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to provide excellent customer service by assessing customer needs, meeting quality standards and evaluating customer satisfaction
Ability to give full attention to customer communications, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
Ability to cooperate and solve problems in a team environment
Ability to follow complex instructions and communicate effectively orally and in writing
Ability to organize work for timely completion
Ability to learn and identify specific brands of products offered and components
Ability to learn and convey basic technical support
Ability to assist with administrative tasks
Pay and Benefits
We offer competitive pay that will meet or beat any trade. Pay will be approximately $41,600-$50,000 per year.
Competitive pay that grows with experience
PTO (Paid Time Off)
9 Paid Holidays (New Year's Day, Good Friday, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day)
On-the-Job Training & support
Travel expense reimbursement and Training Per Diem
Professional Development reimbursement
Health, dental, vision insurance (multiple insurance level options)
HSA/FSA
Accident coverage
Short and Long Term Disability
Company Sponsored Life Insurance
Voluntary Life Insurance
401k Retirement Options w/ 5% company match
Employee Referral Program up to $500
At Precision Garage Door Service, we take pride in building a strong team and a sophisticated reputation. With our training and processes, the sky is the limit for your success in this industry.
If you are ready to put your customer service and mechanical skills to work to elevate your career, then we want to hear from you.
APPLY TODAY!
$41.6k-50k yearly 14d ago
Pest Control Service Specialist
Cleardefensepest
Member service representative job in Charleston, SC
Job: Pest Control Service Specialist
Rate: $18-24/hr ++
New-employee Bonus $500
Founded in 2013, ClearDefense Pest Control (CDPC) arrived on the scene with a goal to do things a better way. Since
then, CDPC has been using its top-of-the-line equipment and green methods to provide top-quality service. These
factors have led to immense growth, opening a world of opportunity. CDPC currently serves 20+ markets and is rapidly
expanding. Come join our team and start your career with a company with great growth opportunity!
We are hiring and willing to train inexperienced applicants (paid training).
High-commission opportunities
Large biweekly bonuses, seasonal bonuses, and annual bonuses
Up to 17 PTO days per year
Paid holidays
Health and Retirement benefits offered
iPad provided
Qualified technicians may drive work vehicles to and from work
Advancement in operations and sales management are available to qualified employees.
Ongoing development through continual training
40-hour work weeks, Monday through Saturday
Opportunity
The Pest Control Service Specialist utilizes integrated pest-management techniques to prevent and control pest
populations while maintaining the utmost in customer service. The technician will work synergistically with the sales
team in timely treatments as well as bringing on new accounts.
Requirements and Qualities
Ambitious and hard working
Excellent communication skills
Good character and work ethic
Growth minded
High degree of attention to detail
Excellent customer-service skills
Ability to lift and carry up to 50 pounds
Ability to pass background check and drug screen
Valid driver's license and clean driving record
Certifications are a plus!
Must be 18 years of age
Benefits
Up to 17 PTO Days
Paid Holidays
Health Benefits
Retirement Benefits: 401K
Financial Wellness Program
Tuition reimbursement for qualified candidates
ClearDefense Pest Control provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
***Contact office to identify ACTIVE or PASSIVE hiring state***
***PLEASE FORWARD YOUR RESUME VIA EMAIL***
$18-24 hourly 3d ago
Pest Control Service Specialist
Cleardefense Pest Control
Member service representative job in Charleston, SC
Job DescriptionDescription:
Job: Pest Control Service Specialist
Rate: $18-24/hr ++
New-employee Bonus $500
Founded in 2013, ClearDefense Pest Control (CDPC) arrived on the scene with a goal to do things a better way. Since
then, CDPC has been using its top-of-the-line equipment and green methods to provide top-quality service. These
factors have led to immense growth, opening a world of opportunity. CDPC currently serves 20+ markets and is rapidly
expanding. Come join our team and start your career with a company with great growth opportunity!
We are hiring and willing to train inexperienced applicants (paid training).
New employee bonus: $500 for those starting THIS MONTH
High-commission opportunities
Large biweekly bonuses, seasonal bonuses, and annual bonuses
Up to 17 PTO days per year
Paid holidays
Health and Retirement benefits offered
iPad provided
Qualified technicians may drive work vehicles to and from work
Advancement in operations and sales management are available to qualified employees.
Ongoing development through continual training
40-hour work weeks, Monday through Saturday
Opportunity
The Pest Control Service Specialist utilizes integrated pest-management techniques to prevent and control pest
populations while maintaining the utmost in customer service. The technician will work synergistically with the sales
team in timely treatments as well as bringing on new accounts.
Requirements and Qualities
Ambitious and hard working
Excellent communication skills
Good character and work ethic
Growth minded
High degree of attention to detail
Excellent customer-service skills
Ability to lift and carry up to 50 pounds
Ability to pass background check and drug screen
Valid driver's license and clean driving record
Certifications are a plus!
Must be 18 years of age
Benefits
Up to 17 PTO Days
Paid Holidays
Health Benefits
Retirement Benefits: 401K
Financial Wellness Program
Tuition reimbursement for qualified candidates
ClearDefense Pest Control provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
***Contact office to identify ACTIVE or PASSIVE hiring state***
***PLEASE FORWARD YOUR RESUME VIA EMAIL***
Requirements:
$18-24 hourly 8d ago
Customer Service Representative - Store #79
Parker's Kitchen 4.2
Member service representative job in Charleston, SC
As a Customer ServiceRepresentative at Parker's Kitchen, you will provide fast, accurate, and friendly service, while helping store leadership maintain store-side operations, ensuring an exceptional experience for every customer, all while upholding the high standards Parker's Kitchen is known for.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Customer Service:
Deliver exceptional customer service by addressing customer needs and resolving issues promptly and professionally.
Speak honestly and act with integrity, upholding company values at all times.
Cash Handling & Transactions:
Handle cash transactions, fuel transactions, and other retail shift duties as assigned.
Responsible for alcohol, tobacco, lottery sales, and other age-regulated products.
Operational Duties:
Ensure compliance with company policies, procedures, and safety regulations across all store activities.
Attention to detail while multitasking.
Stock and replenish inventory throughout the store, including food and beverage areas, to ensure products and supplies are consistently in stock.
Perform all store housekeeping duties, including cleaning, dusting, sweeping, mopping, and emptying trash, to maintain a clean and organized environment.
Assist the store leader with additional tasks as needed.
REQUIREMENTS:
Must be 18 years of age or older to work in store operations.
Must be 16 years of age to work in kitchen operations
Must have reliable transportation.
Flexible availability is required, including nights, weekends, and holidays.
PHYSICAL REQUIRMENTS:
Ability to stand for extended periods, ranging from 8 to 10 hours.
Ability to push or pull up to 50 pounds.
Ability to multitask, perform repeated bending, standing, reaching, and occasionally lift up to 50 pounds
Comfortable working in environments with wet floors, temperature fluctuations, and loud noise levels.
$26k-31k yearly est. 60d+ ago
Member Service Representative II - Full-Time - North Summerville
Navy Federal 4.7
Member service representative job in Summerville, SC
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.
Experience in building effective relationships through rapport, trust, diplomacy, and tact
Effective research, analytical, and problem-solving skills
Experience working independently and in a team environment
Experience maintaining composure in a high-production and changing environment
Experience navigating multiple systems efficiently and adapt to evolving technologies
Effective skill exercising sound judgment and make informed decisions
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
Effective verbal and written communication skills to engage with members and colleagues
Desired Qualifications
Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution
Hours: Available Monday - Saturday, hours based on business needs.
Location: 113 Grandview Dr, Summerville, South Carolina 29483
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at ****************************.
Provide basic counseling on available products and services to meet member needs
Assist members with opening and maintaining deposit accounts, loans, and other financial products
Research and resolve basic account discrepancies and service requests
Identify opportunities to cross-service products and enhance member relationships through education
Understand and comply with all relevant federal and institutional regulations related to financial products and services
Support team members by sharing knowledge and best practices as experience grows
Ensure cash and other negotiable instruments are handled properly and securely
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
Perform other duties as assigned
$26k-34k yearly est. Auto-Apply 1d ago
Customer Service Representative
Copart 4.8
Member service representative job in Charleston, SC
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Customer ServiceRepresentative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.
Required Skills and Experience:
* One year of office support experience in a customer service role preferred
* High School diploma
* Excellent customer service skills and attitude
* Excellent written and verbal skills
* Proficient with office equipment
* Attention to detail
* Problem-solving
* Computer proficiency - MS Suite
* Typing speed 45WPM
* Professional appearance
* Ability to multi-task in a fast-paced environment
* Bilingual skills a plus
* Occasional overtime as needed
Pay $16.04 - $18.07 per hour
Benefits Summary:
* Medical/Dental/Vision
* 401k plus a company match
* ESPP - Employee Stock Purchase Plan
* EAP - Employee Assistance Program (no cost to you)
* Vacation & Sick pay
* Paid Company Holidays
* Life and AD&D Insurance
* Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
* E-verify Participation
* Right to Work
$16-18.1 hourly Auto-Apply 37d ago
CSR - Bilingual
s a w Enterprises Inc. 3.9
Member service representative job in Summerville, SC
REQUIREMENT: Bilingual Speaker
Customer ServiceRepresentative Work is performed with moderate supervision. A customer servicerepresentative interacts with SAW's clients, customers and technicians providing and documenting information while addressing inquiries on services and appointments. In addition, they deal with and help resolve any questions or complaints. Most importantly, to provide superior customer service to internal and external customers.
General Description 1. Enter New Work Orders daily for all SAW's clients as they are called in.2. Call all customers on the undated to schedule appointments.3. Confirm the routes with SAW's technicians and Bob's technicians confirming or correcting their routes.4. Take reports from technicians and enter those reports onto the website.5. Take client calls for reports/photos and information needed for customer repairs.6. Update the client's portals on a daily basis with information as appointments are made and/or changed.7. Confirm customer time frames for the following day.8. Deal directly with clients and customers by telephone and respond promptly to their inquiries and resolve complaints.9. Direct requests and unresolved issues to the designated next level of authority. Follow directions from your supervisor.10. Maintain a pleasant courteous attitude towards clients, customers and service technician.11. Perform additional functions that may be assigned at the discretion of management.
Work Experience Requirements 1. At least three (3) years experience in a fast paced, sometimes stressful, customer service environment.2. Able to communicate both verbally and text in a professional, courteous and informative manner.3. Must have intermediate to very good computer skills in MS Office products.4. Must have good organizational skills and ability to stay on task throughout the day.5. Very good analytical, and judgment skills.6. Proficient skills in basic high school level math, spelling and reading comprehension.7. Able to use office equipment; fax machine, copier, computer, phone, printer, etc.
Work Environment / Physical Demands • Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Must be able to remain in a stationary position 90% .• The worker is subject to noise. There is sufficient noise to cause the worker to use a loud voice in order to be heard above ambient noise level.• Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.• Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.• Substantial movements (motions) of the wrists, hands, and/or fingers.
$26k-34k yearly est. Auto-Apply 60d+ ago
Customer Service Representative
Classic Collision 4.2
Member service representative job in North Charleston, SC
Classic Collision is now hiring a Customer ServiceRepresentative. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.
Classic Collision offers competitive pay, benefits, and career advancement opportunities.
Please come and join our team!
Why Choose Classic Collision?
* Paid Weekly
* Continuous Training
* Supportive Team Culture
* Company match 401K
* Medical/Dental/Vision
* Paid Time Off - 6 Paid Holiday
* Rewarding Work
Customer ServiceRepresentative (CSR) serves as the first impression of Classic Collision's customer experience.
Responsibilities
* Explain and educate customers on repair process on a high level, including insurance claim information and processes.
* Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
* Coordinate Rental Car /Tow companies to provide one-stop service to all customers.
* Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate.
* May assist in customer communication throughout the repair process.
* Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.
* Follow up on all DRP assignments present and past to maintain sales for the center.
* Maintain DRP logbooks and Enterprise ARMS daily.
* Secure proper payments
* Assist with reconciling invoices to payables report daily and monthly (as applicable)
* Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area.
* Perform other administrative tasks and duties as required to successfully meet the needs of the business.
* Other duties as assigned.
Qualifications
* Must be at least 18 years of age.
* Previous experience in customer service, sales, or other related fields is preferred.
* Must have a valid driver's license and be eligible for coverage under company insurance policy.
* Effective communication (written and verbal) and interpersonal skills are required.
* Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment.
Behaviors/Competencies
Integrity-Respect and accountability at every level and every interaction
Customer Service-Provide the highest level of customer service while building customer satisfaction and retention
Innovation-Develops and displays innovative approaches and ideas to our business
Teamwork-Contributes to building a positive team spirit and supports everyone's efforts to succeed
Physical & Environmental
While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Classic Collision is an Equal Opportunity Employer:
As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.
Reasonable Accommodations:
Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please e-mail or call ************* . This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.
This job description is not a complete statement of all duties and responsibilities comprising the position.
$22k-29k yearly est. 7d ago
Customer Service Rep
Carsonvalleyhealth
Member service representative job in North Charleston, SC
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
$24k-32k yearly est. 1d ago
Customer Service Representative - State Farm Agent Team Member
Jason Hughes-State Farm Agent
Member service representative job in North Charleston, SC
Job DescriptionBenefits:
401(k)
Bonus based on performance
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer ServiceRepresentative - State Farm Agent Team Member with Jason Hughes - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$24k-32k yearly est. 20d ago
Member Service Specialist (Contact Center)
Berkeley Electric Cooperative, Inc.
Member service representative job in Moncks Corner, SC
MEMBERSERVICE SPECIALIST OBJECTIVES * To become proficient in providing members of Berkeley Electric Cooperative with excellent memberservice utilizing all of the various contact methods available to members/consumers. * To become proficient in providing a seamless, consistent, and positive experience for members.
* To become effective in proactively cross-selling and up-selling products and services that are being marketed by the Cooperative.
* Provide appropriate support to marketing and other system activities requiring routine contact with the member/consumer.
* To work diligently through the training process to become proficient at all job
POSITION SPECIFICATIONS
EDUCATION
High school diploma or equivalent required. Courses including general commercial subjects relative to office clerical jobs such as typing, record keeping, math and office machines are preferred.
EXPERIENCE
Two (2) years' experience in customer service field, (face-to-face or telephone/email/chat contact) or other related experience in dealing with the public preferred. Two (2) years' experience in position to acquire requisite skills.
JOB KNOWLEDGE
Should have knowledge of the Cooperative's service rules and regulations, policies, and rates. Must have a basic mastery of effective telephone techniques. Must have the ability to use appropriate grammar and communicate professionally using standard business writing guidelines. Basic typing skills and knowledge of personal computers are required.
ABILITIES & SKILLS
Must be able to communicate with both employees and members effectively. Must have a good telephone presence including a good telephone voice. Must be able to accurately count money by hand and operate a calculator. Must be proficient with Microsoft Office. Must be able to use judgment in making decisions and work without close direction or supervision. Must be able to successfully interact with employees, members, and the public at all times under all conditions while simultaneously upholding the Cooperative's policies. Must understand and accept fully the Cooperative's way of doing business and to be able to interpret guidelines and standards required for the position.
WORKING CONDITIONS
Usual office conditions with some irregular hours due to workload or emergencies may be required. May be required to work at other district offices when help is needed. While performing the duties of this job, the employee occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate but is subject to change.
All qualified applicants will receive consideration for employment without regard to disability status, veteran status, or other legally protected status.
$28k-37k yearly est. 9d ago
Customer Service Representative
Gerald's Tires & Brakes
Member service representative job in Charleston, SC
Job Description
Gerald's Tires & Brakes in Charleston, SC is looking to hire a full-time Customer ServiceRepresentative to assist customers when they visit the shop. Are you a people person with excellent conversational skills? Would you like to work for a company that values the contributions of its employees? If so, please read on!
This customer care position earns a competitive starting wage of up to $18 per hour. We provide exceptional benefits and perks, including health, dental, and retirement benefits with company match as well as paid vacation, paid sick days, and paid training opportunities. Additionally, we offer this position life insurance, an employee discount, and flexible scheduling. If this sounds like the right entry-level automotive office opportunity, apply today!
ABOUT GERALD'S TIRES & BRAKES
Since 1975, we have built a reputation of steadfast reliability, unparalleled customer service, and the best prices in and around Charleston. Our experienced and dedicated team helps keep our clients' vehicles on the road, ensuring their valuable time is never wasted on unnecessary breakdowns and repairs. From preventative maintenance to flat tire repairs and everything in between, we are there every step of the way. We take pride in the company we have built, and it shows with every customer we help!
We value our capable and skilled employees and depend on them to help us provide outstanding service. This is why we offer competitive wages, excellent benefits, and an exceptional work environment. In fact, we were voted as one of the top 3 "Best Places to Work" in the Charleston area! At Gerald's, you're not just a number, you're an individual! We're always on the lookout for exceptional individuals to add to our team. We hope you'll join us!
A DAY IN THE LIFE OF AN CUSTOMER SERVICEREPRESENTATIVE
In this customer care position in our automotive office, you are the first face our clients see when they visit our store. When customers enter, you greet them cheerfully and discuss their auto repair needs. If the client has an appointment, you check them in and inform our technicians. You also take information from walk-ins and let them know if there will be a wait. Additionally, you answer customer phone calls, skillfully answering their questions and scheduling appointments.
After services are completed, you return the customers' keys to them and thank them for choosing us for their automotive needs. As you interact with our clients, you always engage them in a friendly way that makes them feel comfortable. You take pride in providing world-class customer service!
QUALIFICATIONS FOR AN CUSTOMER SERVICEREPRESENTATIVE
Customer service skills
Basic computer proficiency
Do you have the desire to help others? Are you organized and detail-oriented? Do you have excellent communication skills? Are you dependable? Do you have a friendly and engaging personality? Are you a team player? Do you always operate with honesty and integrity? If yes, you might just be perfect for this entry-level automotive office position!
WORK SCHEDULE FOR AN CUSTOMER SERVICEREPRESENTATIVE
This entry-level customer care position is full-time and typically works 7 AM - 6 PM, 4 days a week, which comes out to about 44- to 46-hour work weeks.
ARE YOU READY TO JOIN OUR AUTOMOTIVE OFFICE TEAM?
If you feel that you would be right for this entry-level customer care job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 29407
Job Posted by ApplicantPro
$18 hourly 6d ago
Customer Service Rep
TCH Group, LLC 2.9
Member service representative job in North Charleston, SC
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
$24k-31k yearly est. 1d ago
Learn more about member service representative jobs
How much does a member service representative earn in Goose Creek, SC?
The average member service representative in Goose Creek, SC earns between $16,000 and $35,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.
Average member service representative salary in Goose Creek, SC
$24,000
What are the biggest employers of Member Service Representatives in Goose Creek, SC?
The biggest employers of Member Service Representatives in Goose Creek, SC are: