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Member service representative jobs in Joliet, IL

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  • Client Services Associate

    SGS 4.8company rating

    Member service representative job in Lincolnshire, IL

    We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world. Under general supervision, act as a liaison between clients and the laboratory to help deliver good service and scope future work as needed. Prepare and submit response quotes for work. Help prepare responses to Requests for Proposals (RFPs) and more complex quotes. Work with clients and the technical laboratory to scope work for proposal. Collaborate with clients to help ensure service is being delivered and provide follow up as needed. Monitor SGS activities against quote scope, schedule teleconferences and face to face meetings as needed. Maintain pricelists. Upon request give clients sample information and coordinate technical support and advice where needed to maintain high customer satisfaction. Follow Training SOP for training and training records. Use of general knowledge of Biopharmaceutical and/or pharmaceutical analysis from development to commercial testing encompassing methods development, validation or method transfer Work with departments to ensure Technical and analytical Interpretation of client compendia or other reference Bioanalytical or Analytical methods to scope out requirements to meet client needs Prepare proposals in a way that matches client enquires Scope and speed of decision is critical to help engage new & keep existing clients happy in our services. Incorrect scoping of work has potential to not meet client/regulatory requirements and open SGS to regulatory scrutiny. Review & approve routine quotes Able to review & interpret compendial and client methods to gather relevant information from the technical experts & department heads to scope out the effort and or resources required. Uses general knowledge to develop & present technical solutions to clients in proposals indicating cost timelines & resource With support and details from departments construct complex proposals including Development, validation, transfer or stability studies for review by the Department Heads or TCM's. Qualifications Degree in Pharmacy, Biotechnology, Biology, Chemistry or related science 3 - 5 years' experience working as a scientist in a lab environment or equivalent 1 - 2 years' experience in a customer service position - preferred. Additional Information SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time. If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call ************ for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.
    $57k-89k yearly est. 3d ago
  • Financial Services Representative

    Solomon Page 4.8company rating

    Member service representative job in Chicago, IL

    Our client is seeking several motivated individual to join our Institutional Services groups. The ideal candidate will have a strong math and technical aptitude, the ability to troubleshoot and explain complex subjects, and the capacity to identify opportunities for technology-based improvements. The successful candidate will be motivated, have strong initiative, analytical and methodical. Responsibilities: Resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy. Client inquiries typically encompass a broad array of themes including: Operability of IB Trader Workstation, Web Trader and Mobile Trader execution platforms including trading modules and analytical tools; Cash deposit and withdrawal activity, position transfers, and account administrative functions. Product availability and attributes; Exchange, clearing and depository functions; Order types and routing logic; Order status, trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions. Margin calculations; Commission structure, interest, and fee. Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues. Customer service is the primary function where calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or troubleshooting. Requires general knowledge of the organization, products, and/or services to assess needs and suggest solutions. Required Qualifications: Experience in financial services position (e.g., brokerage, banking, trading, exchange, or clearinghouse) preferred but not required. Strong verbal and written communication skills to accommodate client inquiries directed via telephone, email, or online chat. In depth understanding of the following financial instruments: stocks, securities options, futures, options on futures, foreign exchange, and fixed income. Working knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies. Multi-language skills an advantage URGENT NEED FOR PORTUGUESE AND SPANISH Bachelor's or advanced degree is required. If you meet the required qualifications and are interested in this role, please apply today. The Solomon Page Distinction Our teams, comprised of subject matter experts, develop an interest in your preferences and goals and we act as an advisor for your career advancement. Solomon Page has an extensive network of established clients which allows us to present opportunities that are well-suited to your respective goals and needs - this specialized approach sets us apart in the industries we serve. About Solomon Page Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn. Opportunity Awaits.
    $29k-35k yearly est. 2d ago
  • Customer Support Specialist

    Opteon USA

    Member service representative job in Chicago, IL

    We are currently seeking a meticulous and highly motivated Customer Support Specialist to join our AMC Operations team. This role offers a unique opportunity for personal and professional growth, as you will be challenged to deliver industry-leading customer service and contribute to continuous process improvement. Responsibilities: Develop lasting relationships with clients and appraisers Strong, detailed, and respectful communication required to understand and meet the needs of clients and the Customer Support Team Handling challenging client requests and questions as needed with a positive and effective approach Ability to have challenging conversations with appraisers and Customers, while keeping the end goal of meeting client needs in mind Effectively managing emails, providing clear and timely responses Reviewing order details and resolving any conflicts, discrepancies, or errors Identifying efficiencies in the workflow and providing suggestions to the management team Managing a queue-based workload that requires quick decision making, prompt communication and ability to move orders through statuses in a timely manner Reviewing order details with the ability to identify mistakes Ensuring new orders are assigned efficiently with the highest level of quality and diligence. Utilizing established policies and industry guidelines/procedures to ensure efficient workflow Managing risk by ensuring no information, documentation, or commentary is used causing AIR or USPAP violations Working independently and as a team to achieve goals and meet company expectations Seeking opportunities to expand knowledge of the appraisal and real estate industry Supporting a continuous improvement environment and providing suggestions or shared ideas to improve procedures and/or policies Meeting or exceeding specific departmental and personal goals. Exceptional customer service when answering phones and meeting SLA's. Skills you'll need: Comfortable in a high-production environment Immaculate interpersonal communication skills Experience in the Appraisal business (minimum 2 years) Proficient experience with Microsoft Office Experience in continuous process improvement and proactive problem-solving Ability to work effectively in a fast-paced, team-oriented environment Nice to have: USPAP Certification Located local to Rosemont, IL or Toledo, OH (Hybrid work schedule) Benefits: Medical, Dental, Vision, Life 401(k) Hybrid work environment Competitive PTO and Sick leave About Us: We are a high-energy, collaborative company that is revolutionizing the real estate appraisal industry in the United States. We value flexibility, dedication, and humility, and we are committed to working together to achieve our goals. If you're looking for a challenging and rewarding opportunity to grow your skills and make a real impact, we encourage you to apply.
    $32k-49k yearly est. 3d ago
  • Csr & Sales Associate

    AGI 4.0company rating

    Member service representative job in Chicago, IL

    Job Description Are you outgoing, ambitious, and ready to build a career that lets you grow, travel, and earn great money? At AGI, we're not just hiring - we're developing tomorrow's leaders. Our company helps young professionals build real-world sales, communication, and leadership skills through hands-on customer interaction. You'll be part of a fun, high-energy team that represents top brands in the field. If you're someone who thrives on face-to-face connections, teamwork, and learning fast, this opportunity is for you. We train you from the ground up, so no prior experience is needed. Compensation & Benefits Hourly or Commission-Only Options (depending on experience) Average Weekly Pay: $800-$1,500 Bonus Incentives: cash prizes, team trips, and contests Paid Training and continuous mentorship from industry leaders Career Growth: opportunities to move into leadership or management Travel Opportunities - regional events, retreats, and conferences Fun, supportive environment - team nights, networking, and recognition events Compensation: $800 - $1,500 per week Responsibilities: Engage with customers to understand their needs and provide tailored solutions. Represent top brands with professionalism and enthusiasm during face-to-face interactions. Collaborate with team members to achieve sales targets and enhance customer satisfaction. Participate in ongoing training sessions to refine your sales and communication skills. Contribute to a positive team environment by sharing insights and supporting colleagues. Track and report sales activities and outcomes to ensure transparency and accountability. Adapt to changing market trends and customer preferences to maintain a competitive edge. Qualifications: Experience in customer service or sales is a plus, but not required. Ability to engage and communicate effectively with diverse customers. Proven track record of working collaboratively in a team setting. Strong problem-solving skills to tailor solutions to customer needs. Willingness to learn and adapt to new sales techniques and market trends. Ability to maintain professionalism and enthusiasm in face-to-face interactions. Comfortable with tracking and reporting sales activities for transparency and growth. About Company Our mission is to inspire the next generation with optimism, teamwork, and results. We adhere to our core values and have a people-oriented environment that is exciting and professional! We encourage personal growth for our associates as we expand our business into new markets. We offer advancement opportunities with promotions based on performance and experience. Hard work and having fun are what we're all about.
    $800-1.5k weekly 22d ago
  • Bilingual (Spanish) Member Service Associate

    Greenstate Credit Union 3.9company rating

    Member service representative job in Westmont, IL

    This position is responsible for acquiring, expanding, and enriching member relationships, while providing exceptional service. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork. Meets and exceeds sales expectations by providing personalized, professional service to all members in an exceptional manner, seeking out opportunities for additional business. GREENSTATE CULTURE: At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success-now and in the future-is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life. GreenState is proud to offer a Bilingual Pay Program for qualifying applicants. Spanish Speaking Preferred Pay range for this hourly position is $24.02 - $28.08/hr and a progressive benefits package. Essential Duties and Responsibilities Essential Duties and Responsibilities: Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Sales - Ask questions, listen to your members' needs and offer solutions that best fits the needs of your member. Acts as part of a cohesive team, demonstrating excellent interpersonal skills and the ability to interact positively with other employees. Ensures confidentiality of member account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners. Profile each member to uncover opportunities for additional business. Responsible for structuring loan applications, working with underwriters and adhering to all lending policies and regulations. Makes weekly outbound sales calls to members. Performs all aspects of MSR position. This includes the ability to accurately balance a cash drawer daily and a firm understanding of all credit union policies and procedures for cash handling, check handling, and identification. Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served. Participates in promotions, contests, and other departmental activities which support team goals. Responsible for sales of loan protection products. Possesses a thorough knowledge of all federal regulations and procedures concerning deposits. Performs vault duties including cash ordering, balancing, drawer audits, scheduling, and other duties as assigned. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events. Job Requirements/Expectations Job Requirements: Must have at least one year of similar or related experience or 12 months in an MSR role with knowledge of all credit union accounts and products with proven ability to handle a wide variety of functions quickly and accurately. High energy and sales ability and interpersonal skills to represent the credit union in a positive and professional manner. Ability to coordinate and prioritize work assignments and organize work efficiently. Must demonstrate good time management skills to meet established deadlines. Accuracy and attention to detail. Proficiency with related computer applications, spreadsheets, word processing, and database applications. Proven relationship building skills and techniques. Must be self-motivated, exercise sound judgment, and be able to work independently Ability to maintain composure, and problem solve as they arise. Ability to develop and maintain positive and effective working relationship. Ability to work with minimal direction and exercise sound judgment. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand High school diploma or the equivalent (i.e. GED). Must be bondable. Must be registered pursuant to requirements of the S.A.F.E Act. Adheres to all state, federal and credit union regulations, policies, and guidelines. Reporting Relationship Reports to the Vice President / Branch Manager as assigned. Supervisory Responsibilities This position is not responsible for the supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. #ID #LI
    $24-28.1 hourly Auto-Apply 5d ago
  • HR Service Center Rep

    Solve It Strategies, Inc.

    Member service representative job in Villa Park, IL

    Job Description Driven by a passion for service and delivering exceptional customer experiences. Consistently demonstrates patience, active listening, and a solutions-focused approach to address needs effectively. Utilizes procedures, policies, ERP, and other reference materials to assist in answering team member and manager inquiries which contributes to the timeliness of resolution. Responds to escalated inquiries into the Human Resources Service Center via telephone, website, or email utilizing all available tools and resources. Responsible for resolving issues upon first contact and escalating more complex matters as needed. Documents incoming calls using a case management tool to resolve issues within identified service level agreements. Proactively escalates issues to People Operations Specialist and COE teams and HRIS team on the customer's behalf to ensure the service levels are met. Confidently resolves routine issues with efficiency and sound judgement, while recognizing when to escalate more complex situations to ensure timely and effective solutions. Consistently achieves performance metrics and upholds service level agreement metrics regarding commitments to problem resolution time frames. Abides by quality guidelines when handling customer calls. Effectively explains processes in a simple, understandable manner and ensures teammates stay informed through consistent and collaborative communication. Adheres closely to established procedures while maintaining a strong focus on accuracy and quality to ensure thorough and consistent case handling. Achieves high teammate satisfaction and service quality scores Establishes and nurtures trust with diverse stakeholders by tailoring communication and interactions to suit the audience whether physicians, leaders, or colleagues -ensuring clarity and professionalism. Driving impact in service delivery by optimizing processes, engaging diverse stakeholders, and streamlining operations to cultivate a customer-focused mindset.
    $30k-37k yearly est. 16d ago
  • Financial Services Representative - State Farm Agent Team Member

    Ryan Vanderveen-State Farm Agent

    Member service representative job in Aurora, IL

    Job DescriptionBenefits: Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development 401(k) Health insurance ABOUT OUR AGENCY: We launched our agency in 2014 and are now a thriving team of 10, with even more growth on the horizon! In 2022, we designed and built an office space that reflects who we area team that values both hard work and having a great time together. (Pro tip: ask for a tour of our garage!) What sets us apart? Our office might just be the most fun State Farm office in Illinois. Weve got a gym, golf simulator, pool table, ping pong table, and a backyard big enough for a home run derby. We keep things lively with friendly competitions and love mixing it up with a team full of dreamers, thinkers, jocks, nerds, introverts, and extroverts. Theres truly a place for everyone here. We offer strong individual bonus and compensation plans, plus team-based bonuses to reward collective success. You'll have access to mentorship opportunities, collaborative selling, and extensive in-house marketing resources that keep the leads flowing. If youre looking for growth, support, and a seriously fun environment, wed love to meet you! ROLE DESCRIPTION: As a Financial Services Representative - State Farm Agent Team Member with Ryan Vanderveen - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency. RESPONSIBILITIES: Consult customers with financial planning and investment options. Assist customers with portfolio management and asset allocation. Conduct financial reviews and recommend appropriate products. Maintain compliance with financial regulations. QUALIFICATIONS: 3+ years of experience in financial services. Analytical and communication skills. L&H License FINRA Series 7 and 63 licenses.
    $29k-46k yearly est. 4d ago
  • Customer Retention Specialist

    Mr. Rooter of Cook County

    Member service representative job in Elk Grove Village, IL

    Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Employee discounts Free uniforms Health insurance Training & development Wellness resources About the Role: As a Customer Retention Specialist at Mr. Rooter of Cook County, you'll play a vital role in ensuring our customers receive exceptional service and support. Join our passionate team in Elk Grove Village, IL, and help us foster lasting relationships with our clients while contributing to our mission of delivering top-notch plumbing solutions. Responsibilities: Engage with customers to address inquiries and resolve issues promptly. Develop and implement customer retention strategies to enhance satisfaction. Analyze customer feedback and data to identify trends and opportunities. Collaborate with team members to create personalized follow-up plans. Monitor customer interactions to ensure service excellence and compliance. Maintain accurate records of customer communications and resolutions. Utilize CRM software to track customer engagement and retention metrics. Assist in creating customer loyalty programs and promotions. Maintain a low or no anxiety position Requirements: Proven experience in customer service or retention roles, preferably in the service industry. Strong communication and interpersonal skills with a customer-centric attitude. Ability to analyze data and derive actionable insights. Familiarity with CRM systems and customer engagement tools. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. High school diploma or equivalent; degree in business or related field preferred. Positive demeanor and a passion for helping others. Ability to keep the everyday anxious situations at a very low position to remain effective in the role About Us: Mr. Rooter of Cook County has been proudly serving the Elk Grove Village community for over 20 years. Our commitment to reliable, professional plumbing services has earned us a loyal customer base and a stellar reputation. We value our employees and foster a supportive work environment where everyone can thrive and grow.
    $26k-33k yearly est. 18d ago
  • Financial Services Representative State Farm Agent Team Member

    Andy Herrero-State Farm Agent

    Member service representative job in Downers Grove, IL

    Benefits: Competitive salary Opportunity for advancement Training & development Are you an enthusiastic, goal-oriented individual with a passion for sales and providing exceptional customer service? Do you want to be part of a reputable and customer-focused insurance agency? Look no further! Join the Andy Herrero State Farm Agency as a Sales Representative and make a positive impact on our customers' lives while advancing your sales career. About Us: The Andy Herrero State Farm Agency is a well-established and trusted insurance agency, proudly affiliated with State Farm, one of the leading names in the industry. For [number of years] years, we have been dedicated to serving our community with comprehensive insurance and financial solutions. As a member of our team, you will have the opportunity to grow professionally while making a meaningful difference in the lives of our valued customers. Job Description: As a Sales Representative, you will be at the forefront of our agency's success, engaging with potential customers and helping them secure the right insurance coverage. Your primary responsibilities will include: Identifying and pursuing new leads through various channels, including referrals, networking, and community outreach. Conducting consultative sales discussions to understand customers' needs and recommend appropriate insurance products. Providing exceptional customer service by promptly responding to inquiries, addressing concerns, and ensuring customer satisfaction. Collaborating with the agency team to develop and implement effective sales strategies. Utilizing sales tools and resources to effectively present insurance options and close sales. Managing and maintaining accurate customer records and policy information. Requirements: We are seeking a motivated and customer-focused Sales Representative with the following qualifications: Proven track record of success in sales preferred Strong communication and interpersonal skills to build rapport with customers. Ability to thrive in a fast-paced, dynamic work environment. Goal-driven with a commitment to achieving and exceeding sales targets. Excellent problem-solving abilities and attention to detail. State insurance licenses (or the willingness to obtain them) is a plus. Benefits: At Andy Herrero State Farm Agency, we value our team members and strive to create a positive work environment. As a Sales Representative, you can expect: Ongoing training and development opportunities to enhance your skills and knowledge. A supportive and collaborative team that feels like family. Opportunities for career growth and advancement within the agency. Salary plus commission/bonus Paid time off (vacation and personal/sick days) Growth potential/Opportunity for advancement within my office About Andy Herrero Illinois State University Bachelor of Insurance Illinois State University Bachelor of Finance State Farm since 2006 BNI Memember representing Commercial Insurance Second Generation State Farm Agent Long time resident of Dupage County Downers Grove Resident for over 20 years Volunteer speaker at Downers Grove high school's Proud support of Downers Grove Small Business Sponsor and Volunteer of Downers Grove Rotary Fest
    $29k-46k yearly est. 19d ago
  • Financial Services Rep 3

    Rush University Medical Center

    Member service representative job in Chicago, IL

    Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: HB Govt Billing-Collections Work Type: Full Time (Total FTE between 0.9 and 1.0) Shift: Shift 1 Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM) Rush offers exceptional rewards and benefits learn more at our Rush benefits page (***************************************************** Pay Range: $20.19 - $31.80 per hour Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush's anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case. Summary: Responsible for assisting the Denial Management team with various duties including understanding the denial, maintaining a filing system from various payers for record management, reviewing denial data from our all payers for accuracy of information and writing appeal letters as needed. Exemplify the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Other information: Required Job Qualifications: HS Diploma * 2 years' experience in a healthcare environment. * General knowledge of the healthcare field. * Working knowledge of Epic. * Advanced knowledge of the review process for commercial payers and government review agencies. * Strong computer, interpersonal and mathematical skills. * Technical aptitude with the ability to quickly gain proficiency with relevant computer applications. * Proficiency with Microsoft Office. * Ability to perform multiple tasks with strong time management skills. Responsibilities: 1. Writes standard appeal letters to Managed Care payers and submit charts when needed with these appeals. Works with Rush University Medical Center and Rush Oak Park Hospital departments as needed to obtain any missing information. 2. Maintains thorough understanding of medical policies and applies them to current denial situations. Attends payer meetings as needed. 3. Contacts physician offices and works with their staff to identify rationale and resolve denials. 4. Manages assigned work queues in Epic. Assigns cases to denial management representatives as needed. 5. Acts as the first point of contact for resolution of escalated issues internally. Escalates issues to manager or payers as needed. 6. Documents activity in all HCF systems with narratives of action taken. 7. Serves key role as mentor and trainer to other denial management representatives and other sections of Healthcare Finance as needed. 8. Denial Avoidance / Payment delay management. 9. Identifies trends and assists with developing process improvements. 10. Collaborates with other Healthcare Finance members when technical issues arise. 11. Creates BDC records in Epic. 12. Demonstrates contributions to financial goals reflected by suggested process improvements. 13. Identifies and prints the needed medical records in Epic. 14. Willingness to engage in continual education and training in the subject field. 15. Participates in educational activities. 16. May lead and direct work of others; assists with training new staff as needed. 17. Maintains strictest confidentiality. 18. Performs special projects as assigned by the Director of Revenue Management. Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
    $20.2-31.8 hourly 23d ago
  • Financial Services Representative - State Farm Agent Team Member

    Chad Radtke-State Farm Agent

    Member service representative job in Huntley, IL

    Job DescriptionBenefits: Salary PLUS commission 401(k) Bonus based on performance Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: Ive been a State Farm Agent since 2007 and take pride in serving customers across Iowa, Illinois, Indiana, Missouri, and Wisconsin. I was raised in Grafton, WI, and graduated from the University of Wisconsin before starting my career as an agent. Family is central to who I ammy wife and I have three daughters, and we enjoy traveling and skiing together in the great outdoors. Our office is multilingual, with team members who speak English, Spanish, Polish, and Russian, allowing us to connect with a wide range of customers. Were active in the community as Chamber of Commerce members and committed to building long-term relationships with the people we serve. If youre looking for a place where you can grow your career while being part of a supportive, community-focused team, this could be the right fit for you. ROLE DESCRIPTION: As a Financial Services Representative - State Farm Agent Team Member with Chad Radtke - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge reinforces your sales-minded and consultative approach to educating customers on their options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency. RESPONSIBILITIES: Consult customers with financial planning and investment options. Assist customers with portfolio management and asset allocation. Conduct financial reviews and recommend appropriate products. Maintain compliance with financial regulations. QUALIFICATIONS: 3+ years of experience in financial services preferred. Analytical and communication skills. Proven track record of meeting sales targets. Series 6, 63, 65 or 7 license.
    $29k-46k yearly est. 12d ago
  • Financial Services Representative - State Farm Agent Team Member

    Daniel de La Cruz-State Farm Agent

    Member service representative job in Villa Park, IL

    Job DescriptionBenefits: Competitive salary Opportunity for advancement Training & development Bilingual Spanish Sales Representative Insurance Expert Dan De La Cruz State Farm - Villa Park, IL Location: Villa Park, IL Job Type: Full-time Are you an experienced insurance professional with a passion for helping clients protect what matters most? Dan De La Cruz State Farm is looking for a Bilingual Sales Representative with a Property & Casualty License to join our established and growing team in Villa Park, IL. If youre ready to take your career to the next level with a respected State Farm agency, we want to hear from you! Who We Are: Dan De La Cruz has been a proud State Farm Insurance Agent since 2002 and is deeply involved in his community. A Chicago Metro native, Dan believes in providing personalized, compassionate service to his clients. Hes an active volunteer, serving on the Junior Achievement board and as a Jeff Awards judge, and he currently serves as the Vice President of the Raven Theater Board. Dan and his team are dedicated to making a meaningful difference in the lives of their clients. What Youll Be Doing: Consultative Sales: Use your expertise to help clients choose the right insurance products (Auto, Home, Life, and more) based on their needs Client Relationship Management: Build lasting relationships with clients and provide exceptional service through every stage of their insurance journey Bilingual Advantage: Use your Spanish language skills to connect with a broader range of clients and deliver outstanding customer care Team Collaboration: Work closely with other team members to achieve goals and provide seamless service Insurance Expertise: Provide advice and support on Property & Casualty insurance products, policies, and claims Drive Growth: Meet and exceed sales goals while maintaining a focus on customer satisfaction What Were Looking For: Property & Casualty License: Required Bilingual in Spanish and English: Fluent communication in both languages is essential Proven Insurance Experience: Previous experience in insurance sales and customer service preferred Sales & Service Focused: Strong ability to identify customer needs and offer solutions that best meet those needs Positive & Driven: A go-getter with a positive attitude who thrives in a sales environment Tech-Savvy: Comfortable using technology to manage tasks, processes, and customer communications Why Join Dan De La Cruz State Farm? A Supportive Team: We value collaboration, and our team is dedicated to helping each other succeed Career Growth: Opportunities to expand your knowledge, grow professionally, and take on new challenges Competitive Pay: We offer a competitive salary, plus performance-based incentives and bonuses Comprehensive Benefits: Health insurance, paid time off, and other great benefits Ongoing Training: Access to continuous learning and professional development Flexible Work Environment: We understand the importance of work-life balance How to Apply: If youre ready to bring your insurance expertise and bilingual skills to an established State Farm agency, wed love to meet you! Please Apply here Now and submit your resume to ********************** or text ************ and request an interview. Please include your name and Dan's name in the text so we may serve you properly. Dan De La Cruz State Farm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Dan De La Cruz State Farm and take your career to the next level in Villa Park, IL!
    $29k-46k yearly est. Easy Apply 7d ago
  • Financial Services Representative - State Farm Agent Team Member

    Peter Grande-State Farm Agent

    Member service representative job in Barrington, IL

    Job DescriptionBenefits: Bonus based on performance Competitive salary Opportunity for advancement Training & development State Farm experienced Sales Representative (Company Car Provided) Peter Grande State Farm Harwood Heights, IL About Us Peter Grande State Farm is a trusted, award-winning insurance and financial services agency located at 4728 N. Harlem Ave, Harwood Heights, IL 60706. We proudly serve Harwood Heights and surrounding communities including Norridge, Chicago, Elmwood Park, Park Ridge, and beyond Led by Peter Grande, CLU, our team brings decades of combined industry experience, and we speak multiple languagesincluding English, Polish, Spanish, Russian, and Ukrainianto meet the needs of our diverse client base. We offer a full suite of products including: Auto, Homeowners, Renters & Condo Insurance Life & Health Insurance Business Insurance Banking Services & Annuities Pet Insurance And more Were passionate about protecting what matters most and helping our clients plan for a secure future. Position Overview Were hiring a Sales Representative to join our growing, high-performing team. This role is ideal for both recent graduates ready to launch a meaningful career and experienced professionals looking to elevate their income and impact. As a Sales Representative, you will: Develop leads, schedule appointments, and identify client needs Present and recommend appropriate insurance and financial products Build strong relationships with clients and follow up for service, renewals, and referrals Engage in community outreach and networking events Receive one-on-one mentorship from a seasoned agency leader Enjoy the support of a collaborative, multilingual office Use a company-provided car for client appointments and business travel What We Offer Company Car Provided for business-related travel Competitive Base Salary + Uncapped Commission + Bonuses Full Licensing Support (if not already licensed) Paid training and one-on-one mentorship Career advancement opportunities (Team Leader, Office Manager, Agency Owner Track) Access to a wide product portfolio (auto, home, life, business, banking & more) A modern, friendly, and multicultural work environment Flexible schedule options Office conveniently located on Harlem Ave with free parking Who Were Looking For Experienced Professionals: State Farm experience desired, Company Car and Competitive Salary Proven success in sales, customer service, or account management Licensed in Property & Casualty and/or Life & Health (or willing to obtain) Self-driven and eager to grow within a reputable agency Qualifications High School diploma required; college degree preferred Valid Drivers License (required for use of company vehicle) Must pass background and licensing checks Bilingual (Polish, Spanish, Russian, or Ukrainian) a strong plus Tech-savvy: able to navigate CRM systems, quoting tools, and online platforms Work Schedule Full-time position (MondayFriday) Occasional evenings or weekends for community events or client appointments Office-based with flexibility for field appointments and remote outreach tasks Apply
    $29k-46k yearly est. 20d ago
  • Financial Services Representative - State Farm Agent Team Member

    Blaine Carragher-State Farm Agent

    Member service representative job in Westchester, IL

    Job DescriptionBenefits: Commission 401(k) Health insurance Opportunity for advancement Training & development Join Our Team at Blaine Carragher State Farm Sales Rep with a Shot at Management! Location: Westchester, IL (Serving the Chicagoland area) About Us: Hey there! We are Blaine Carragher State Farm, your friendly, local insurance agency, and were on the lookout for a passionate and outgoing Bilingual Spanish Sales Representative to join our awesome team! Led by Blaine, a local insurance agent with a serious love for helping people protect what matters most, our agency is all about making insurance simple, easy, and personal. Whether you're helping someone choose auto insurance or guiding them through life insurance options, you're making a real difference in our community. We serve the Westchester area (plus Cicero, La Grange, Oak Park, and more!), and were growing fast thats where you come in! What Youll Be Doing: As a Sales Rep at Blaine Carragher State Farm, you'll be a key part of our teams mission to offer tailored insurance solutions and exceptional customer service. Heres a peek at your day-to-day: Sales Goals Youll get to show off your sales skills by helping new and existing clients find the right coverage for their needs. Relationship Building Were big on community around here, so youll get to connect with customers, build lasting relationships, and provide personalized service that truly stands out. Customer Support Have a client with a question? Youll be their go-to person, making sure theyre fully informed and feel confident about their insurance choices. Growth & Development Youll be setting the stage for future opportunities to move into leadership roles with management responsibilities as we grow (and were growing!). What Were Looking For: We want someone whos a people person , driven to make an impact, and ready to have some fun while helping others! We dont need you to be a seasoned insurance pro (though if you are, were all in!)what we care about is your attitude, energy, and enthusiasm for the job. Heres what were looking for: BILINGUAL SPANISH A love for talking to people and building relationships (its all about that personal touch!). Sales experience or a keen interest in learning the ropes. A go-getter attitude and the drive to hit goals. A quick learner whos adaptable in a fast-paced environment. Knowledge of the local community (or a willingness to learn!) Bonus points if youre outgoing, positive, and have a great sense of humor. Perks of the Job: Competitive Pay + Commission: We reward hard work with a base salary + commission structure. The more you hustle, the more you earn! Career Growth: Were not just hiring for a job, were looking for someone whos ready to grow with us. Theres potential for leadership and management roles down the line you could be running your own team in no time! Training & Support: Well set you up for success with training, resources, and guidance. Dont worry if youre new to insurance weve got you covered. Community Vibes: Were all about serving our local community. Youll get involved in events and activities that make a real impact. Work-Life Balance: Were all about flexibility. Whether its a long lunch or an afternoon off for a family event, were here to support your work-life harmony. Recognition & Fun: We love celebrating our wins and yours! From team outings to incentives, we know how to have a good time. Ready to Join Us? If youre excited about helping people, growing your career, and having fun along the way, wed love to hear from you! Send your resume and a cover letter that shows off your personality to ********************** Come join a team where your contributions truly matter, and lets make insurance something people can actually look forward to. We can't wait to meet you! Blaine Carragher State Farm is an equal opportunity employer.
    $29k-46k yearly est. Easy Apply 15d ago
  • Financial Services Representative

    Alpha Kappa Alpha Educational Advancement Foundation 3.7company rating

    Member service representative job in Chicago, IL

    Alpha Kappa Alpha Sorority, Incorporated, Sponsor Organization, is seeking to fill the position of Financial Representative for the For Members Only Federal Credit Union (FMO). The Financial Services Representative will be responsible for day-to-day operational support to members and customers. Manages the detailed customer experience through the Credit Union's products and services. by providing general financial services information, taking new business applications, and preparing new accounts and business documentation for approval and processing. The Representative will manage the detailed customer experience through the Credit Union's products and services and will report to the Branch Manager/ Loan Officer. FMO is a member-owned and operated digital credit financial institution. FMO is committed to providing the highest level of customer-centric affordable access through a digital financial services platform and excellent financial products for improving the economic conditions of the members of the Alpha Kappa Alpha Sorority, Incorporated their families, and employees. Alpha Kappa Alpha Sorority, Incorporated is a non-profit international membership organization with more than 320,000 college trained members bound by bonds of sisterhood and empowered by a commitment of servant-leadership. The organization focuses in two key areas: (1) lifelong personal and professional development for each of its members; and (2) galvanizing its membership into an organization of respected power influence constantly at the forefront of effective advocacy and social change that results in equality and equity for all citizens of the world. Job Summary: The Financial Services Representative will provide day-to-day operational support to members and customers. Manages the detailed customer experience through the Credit Union's products and services. General Responsibilities Adheres to and conducts all business aligned with the Core Values of the Sponsoring Organization- Alpha Kappa Alpha's Corporate Office. Explains criteria and assists members and customers in opening new accounts. Enrolls accurately all members/customers banking information when establishing and maintaining online personal accounts. Responsible for audit records preparation for quarterly internal audit and NCUA and other compliance organizations' review. Adds to the Credit Union growth through cross selling Credit Union products and services. Assists in identifying prospects for and acquiring new members to achieve monthly goals. Builds strong internal/external relationships through ownership of problem solving and follow through. Ensures adherence to compliance regulations, policies, and procedures. Assists with the conduct of the annual Member Satisfaction Survey to gain member feedback and prepares and communicates response actions. Responsible for monitoring the quality of member accounts and acts to prevent future fraudulent activity. Meets with and addresses members who have a complaint or concern about an occurrence. Assures the maintenance, confidentiality, and security of member files. Ensures all policies followed including cash handling, check hold policy, and compliance. Responsible for password management. Maintains awareness and knowledge required to perform the duties of the position including all aspects of the Bank Secrecy Act, Fair Lending, and Information Security. Other duties as assigned to ensure the successful operations and delivery of the FMO promise. Requirements Work Environment Fast paced and demanding. Oversees multiple operations at one time. Faces deadlines as mandated by regulatory and Credit Union standards. Majority of time will be spent in office; but during meetings and conventions, may work off-site. Initial travel may be required to enroll Credit Union members and customers. Initial start-up work hours may be long with a varying schedule; may be required to work more than 40 hours per week based on demand. Physical Requirements Extended hours. May require flexible hours to meet customer needs. Qualifications Bachelor's degree in finance, accounting, business management, preferred or equivalent work experience. 1- year financial services institution experience, preferably, a credit union. Exemplary customer service orientation and skills. Excellent written, verbal communications and interpersonal skills. Must be detail-oriented with excellent organizational skills. Must be able to multi-task, meet tight deadlines, and maintain composure under pressure in a fast-paced environment. Knowledge of general office software, particularly the Microsoft Office Suite and the ability to use financial and registration software. To Apply: Complete online application and upload a cover letter and resume.
    $43k-45k yearly est. 60d+ ago
  • Financial Services Representative - State Farm Agent Team Member

    Josh Brown-State Farm Agent

    Member service representative job in Chicago, IL

    Job DescriptionBenefits: Competitive salary Opportunity for advancement Training & development Job Title: Sales Lead Developer Join the Adventure with Josh Brown at State Farm! Are you ready to launch your career in a dynamic and fun environment? Do you have a passion for helping people and a knack for sales? If so, we want YOU to be a part of our team at State Farm in Lincoln Park, under the inspiring leadership of Josh Brown! What Youll Do: Drive Sales: Assist in generating new leads and nurturing existing relationships. Your enthusiasm will help us connect with our community! Team Player: Collaborate with our team to develop creative marketing strategies that resonate with potential clients. Lets brainstorm some out-of-the-box ideas! Customer Service: Be the friendly face our customers can rely on. Youll provide top-notch service that turns inquiries into lifelong relationships. Growth Opportunity: This role isnt just a job; its a stepping stone! Youll have the chance to develop your skills and eventually become a fully licensed State Farm Sales Agent. What Were Looking For: A positive attitude and a willingness to learn. Excellent communication skillsboth written and verbal. A self-starter who thrives in a fast-paced environment. Previous sales or customer service experience is a plus, but not required! Why Join Us? Fun Work Environment: We believe work should be enjoyable! Join a team that values laughter and creativity. Growth Potential: Your journey starts here! Well support you as you work toward becoming a licensed agent, with all the training and mentorship you need. Community Focus: Be a part of something bigger by helping local families protect what matters most to them. Ready to Start Your Adventure? If youre excited about this opportunity and eager to contribute to a thriving team, please apply! Lets make a difference togetherone policy at a time!
    $29k-46k yearly est. 11d ago
  • Financial Services Representative State Farm Agent Team Member

    Elvia Solis-State Farm Agent

    Member service representative job in Chicago, IL

    Job DescriptionBenefits: Competitive salary Opportunity for advancement Training & development *This role requires bilingual Spanish* Are you a motivated and customer-centric individual with a passion for sales and a drive to help others? Do you want to be part of a dynamic team where your hard work is recognized and rewarded? Look no further! Elvia Solis State Farm is seeking a Sales Representative to join our successful and growing team. About Us: At Elvia Solis State Farm, we are more than just an insurance agency; we are a trusted partner in our customers' lives, providing them with protection and peace of mind. With years of experience and a commitment to exceptional customer service, we have built a strong reputation as a leader in the industry. As a State Farm agency, we have access to a wide range of insurance and financial products, allowing us to offer tailored solutions to our valued clients. Role and Responsibilities: As a Sales Representative with Elvia Solis State Farm, you will play a crucial role in helping individuals and families protect what matters most to them. Your key responsibilities will include: Sales and Customer Acquisition: Engaging with potential customers to understand their insurance needs and recommending personalized insurance and financial products that align with their unique requirements. Lead Generation: Proactively seeking out new business opportunities through various channels, including referrals, networking events, and community involvement. Consultative Selling: Conducting in-depth consultations with customers, identifying their coverage needs, and presenting suitable solutions in a clear and understandable manner. Customer Relationship Management: Building strong and lasting relationships with clients, ensuring their satisfaction, and providing ongoing support. Team Collaboration: Working closely with our team to achieve individual and team sales targets and contribute to the overall success of the agency. Qualifications: To excel in this role, we are seeking candidates with the following qualifications: Sales Experience: Prior experience in sales or customer service is preferred, but we welcome individuals with a genuine passion for sales and a determination to succeed. Communication Skills: Excellent verbal and written communication abilities to effectively convey insurance concepts and provide top-notch customer service. Customer-Centric: A strong commitment to providing outstanding service and building long-term relationships with clients. Goal-Oriented: A self-motivated and goal-driven individual with a proven track record of meeting and exceeding sales targets. Insurance Knowledge: While not required, familiarity with insurance products and industry practices will be advantageous. Bilingual Spanish Benefits Ongoing training and development opportunities to enhance your skills and knowledge. A supportive and collaborative team that feels like family. Opportunities for career growth and advancement within the agency. Salary plus commission/bonus Paid time off (vacation and personal/sick days) Growth potential/Opportunity for advancement within my office
    $29k-46k yearly est. 18d ago
  • Financial Services Representative (Overstaff)

    Worldacceptance

    Member service representative job in Crest Hill, IL

    World Finance, a five-time winner of the Top Workplaces USA award and Newsweek's America's Greatest Workplaces for Parents & Families in 2025, helps customers meet their financial needs and unlock their financial good. We're seeking an Overstaff Financial Services Representative to join our dynamic team and support multiple branches as needed. In this role, you'll step in where you're most needed, providing exceptional service, building relationships with customers, and helping them achieve their financial goals. As an Overstaff FSR, you're a flexible problem-solver, a trusted team player, and the welcoming face of World Finance wherever you go. The Overstaff Financial Services Representative (FSR) provides critical onsite support to multiple branch locations within an assigned region. This position assists Branch Managers in maintaining smooth operations, delivering exceptional customer service, and ensuring branches meet growth goals. The Overstaff FSR steps in where needed to uphold company standards, provide seamless customer experiences, and strengthen branch performance. Hourly Pay: $16-$18 What You'll Do: Provide onsite support to multiple branches as assigned, filling in for open or short-staffed positions. Guide customers toward upward credit mobility through responsible financial choices. Deliver top-tier customer service by assisting with questions, concerns, and available products. Process and prepare loan applications, documents, and renewals accurately. Take and process customer payments. Prepare and execute loan closings on current and renewal loans. Balance assigned cash drawer daily and ensure all transactions are accurate. Complete daily branch bank deposits and, as needed, transport funds to and from the bank. Maintain strong customer relationships and represent the company's values in every branch supported. Collaborate with Branch Managers and team members to meet performance goals. Other duties include but are not limited to: Calling approved and unmade applications to close loans daily. Supporting tax services and helping build tax clientele. Sending complete and accurate credit denial letters within 30 days from the date of application. Paying branch expenses as instructed by the Branch Manager. Travel Requirements & Coverage Area: Reliable transportation for daily travel to assigned branches and bank deposits. Daily travel between branches will be required; specific coverage areas can be discussed with the hiring manager. Team members are compensated for authorized travel time in accordance with company policy, including overtime calculations where applicable. Mileage reimbursement is provided for business use of personal vehicles, excluding normal commuting. Experience That Will WOW Us! Demonstrated self-confidence, organization, and adaptability. A history of kindness, compassion, and helping others succeed. A mindset focused on quality, problem-solving, and openness to new ideas. Team-oriented approach - willing to pitch in, learn, and lead by example. Basic computer proficiency and comfort learning new systems. Valid driver's license and access to a dependable vehicle. Why World? Growth-minded culture: 80% of our Financial Services Representatives are promoted to management. Proven career paths: 75% of our Operations Executives began in similar roles. Community connection: Paid volunteer hours each year to give back. Comprehensive benefits: Health, dental, vision, and life insurance available to full-time team members beginning the 1st of the month following 30 days. Work-life balance: Paid holidays, vacation time, and 401(k) with company match. Belonging & purpose: Join a team built on respect, collaboration, and genuine care. Be home for dinner: Your life outside of work is a priority. Make an impact: Help customers build stronger financial futures every day. Who Is World? Since 1962, World Finance has helped millions of people unlock their financial good. We champion financial wellness and celebrate the hundreds of thousands of customers achieving better credit each year. Based in Greenville, SC, World serves over one million customers annually through personal loans and tax preparation services. With 1,200+ branches across 16 states, we're proud to be the financial partner with heart - offering customer-focused service rooted in teamwork, community, and care. Physical Demands and Working Conditions: Frequently stationary with regular movement throughout office environments. Occasional climbing, kneeling, bending, twisting, and reaching. Occasionally lifts up to 5 lbs. and may exert up to 30 lbs. of force. Requires regular use of vision, hearing, fine motor skills, and verbal/written communication. Fast-paced, high-demand environment requiring professionalism and adaptability. Frequent travel to branch locations; may include extended hours, evenings, or weekends. Standard indoor office settings with typical noise, lighting, and temperature. Frequent customer and coworker interaction; must communicate clearly and professionally. Regular, reliable attendance and punctuality are essential. Disclaimers: Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship. This job description is not intended to be comprehensive. Duties, responsibilities, and activities may change at any time with or without notice as business needs evolve. It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.
    $16-18 hourly Auto-Apply 32d ago
  • CSR & Sales Associate

    AGI 4.0company rating

    Member service representative job in Chicago, IL

    Are you outgoing, ambitious, and ready to build a career that lets you grow, travel, and earn great money? At AGI, we're not just hiring - we're developing tomorrow's leaders. Our company helps young professionals build real-world sales, communication, and leadership skills through hands-on customer interaction. You'll be part of a fun, high-energy team that represents top brands in the field. If you're someone who thrives on face-to-face connections, teamwork, and learning fast, this opportunity is for you. We train you from the ground up, so no prior experience is needed. Compensation & Benefits Hourly or Commission-Only Options (depending on experience) Average Weekly Pay: $800-$1,500 Bonus Incentives: cash prizes, team trips, and contests Paid Training and continuous mentorship from industry leaders Career Growth: opportunities to move into leadership or management Travel Opportunities - regional events, retreats, and conferences Fun, supportive environment - team nights, networking, and recognition events Engage with customers to understand their needs and provide tailored solutions. Represent top brands with professionalism and enthusiasm during face-to-face interactions. Collaborate with team members to achieve sales targets and enhance customer satisfaction. Participate in ongoing training sessions to refine your sales and communication skills. Contribute to a positive team environment by sharing insights and supporting colleagues. Track and report sales activities and outcomes to ensure transparency and accountability. Adapt to changing market trends and customer preferences to maintain a competitive edge. Experience in customer service or sales is a plus, but not required. Ability to engage and communicate effectively with diverse customers. Proven track record of working collaboratively in a team setting. Strong problem-solving skills to tailor solutions to customer needs. Willingness to learn and adapt to new sales techniques and market trends. Ability to maintain professionalism and enthusiasm in face-to-face interactions. Comfortable with tracking and reporting sales activities for transparency and growth.
    $800-1.5k weekly 60d+ ago
  • HR Service Center Rep

    Solve It Strategies

    Member service representative job in Oakbrook Terrace, IL

    Driven by a passion for service and delivering exceptional customer experiences. Consistently demonstrates patience, active listening, and a solutions-focused approach to address needs effectively. Utilizes procedures, policies, ERP, and other reference materials to assist in answering team member and manager inquiries which contributes to the timeliness of resolution. Responds to escalated inquiries into the Human Resources Service Center via telephone, website, or email utilizing all available tools and resources. Responsible for resolving issues upon first contact and escalating more complex matters as needed. Documents incoming calls using a case management tool to resolve issues within identified service level agreements. Proactively escalates issues to People Operations Specialist and COE teams and HRIS team on the customer's behalf to ensure the service levels are met. Confidently resolves routine issues with efficiency and sound judgement, while recognizing when to escalate more complex situations to ensure timely and effective solutions. Consistently achieves performance metrics and upholds service level agreement metrics regarding commitments to problem resolution time frames. Abides by quality guidelines when handling customer calls. Effectively explains processes in a simple, understandable manner and ensures teammates stay informed through consistent and collaborative communication. Adheres closely to established procedures while maintaining a strong focus on accuracy and quality to ensure thorough and consistent case handling. Achieves high teammate satisfaction and service quality scores Establishes and nurtures trust with diverse stakeholders by tailoring communication and interactions to suit the audience whether physicians, leaders, or colleagues -ensuring clarity and professionalism. Driving impact in service delivery by optimizing processes, engaging diverse stakeholders, and streamlining operations to cultivate a customer-focused mindset.
    $30k-37k yearly est. 60d+ ago

Learn more about member service representative jobs

How much does a member service representative earn in Joliet, IL?

The average member service representative in Joliet, IL earns between $21,000 and $39,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.

Average member service representative salary in Joliet, IL

$28,000

What are the biggest employers of Member Service Representatives in Joliet, IL?

The biggest employers of Member Service Representatives in Joliet, IL are:
  1. Planet Fitness
  2. Cfx Markets
  3. Charter Fitness
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