Pharmacy Customer Service Rep (Family HealthCare Pharmacy South)
Member service representative job in Fargo, ND
Description & Details: Family Healthcare Pharmacy South is seeking a motivated, experienced Customer Service Representative to join our growing team of innovative professionals. We are a closed door, clinic pharmacy looking for a candidate who will be a positive addition to our team by providing excellent customer service and culturally sensitive patient care. The Pharmacy Customer Service Representative will work under the direct oversight of a Registered Pharmacist to assist patients with ordering and pickup of prescription medications. Pharmacy staff dispense prescriptions, provide patient education on use of medication, perform clinical services related to medication management, maintain patient records, and provide drug and product information to medical providers of the health care center. The pharmacy complies with all state and federal laws regarding the practice of pharmacy. Candidate must possess excellent verbal and written communication skills to work effectively with pharmacy and clinic staff, medical providers, and patients.
Work Schedule: Monday - Friday, 8:15 AM to 5:15 PM
Advertised Salary: $40,000-$45,000 per year, commensurate with experience
Minimum Qualifications:
* Knowledge of medical systems
* Experience working in direct customer service.
* Demonstrated excellent customer service skills.
* Demonstrated excellent organizational skills.
* Demonstrated excellent communication skills.
* Demonstrated ability to collaborate cooperatively with other staff.
* Willingness to actively participate in the continuous quality improvement of pharmacy services
* Record of excellent job attendance
Preferred Qualifications:
* Experience in medical or pharmacy setting
* Familiarity with insurance programs
* Experience with Point of Sale Transactions
* Experience working in a diverse, multicultural setting
Applicant Materials Required:
Resume and cover letter
NDSU OFFERS EXCELLENT BENEFITS!
Full time employees are eligible for the following benefits:
* Health Insurance coverage with 100% of the premium paid for by NDSU for Single or Family Plan
* Option of a PPO/Basic Plan or High Deductible Health Plan with Health Savings Account
* Benefits begin the first of the month following date of hire
* Wellness benefits are included for healthy lifestyle participation
* Superb Retirement Plan
* Employer Contributions range from 7.5% - 12.26% based on position
* Basic Term Life Insurance
* Tuition Waivers for Employee (three classes per calendar year)
* Tuitions Waivers for Spouse/Partner & Dependents (eligible for 50% waiver)
* Paid Leave - including Annual leave, Sick Leave and 10 paid Holidays
* Employee Assistance Program
* Optional benefits include: Supplemental Life, Dental, Vision, Long-term care insurance, Flexible Spending Account (Health & Dependent Care) and Supplemental Retirement Plans
* More Detailed Information Here: Benefits | Human Resources | NDSU
About Us:
North Dakota State University is distinctive as a student focused, land-grant, research university. We educate leaders who solve national and global challenges by providing affordable access to an excellent education that combines teaching and research in a rich learning environment.
NDSU is in the highest Carnegie Classification of Institutions of Higher Education, R1, granted to the top research institutions in the country.
NDSU has offices across the state of North Dakota, and the main campus is in Fargo, on the Minnesota border. Along with Moorhead, Minnesota, Fargo forms one of the largest metropolitan centers between Minneapolis and Seattle. The community is consistently ranked as one of the best places to live.
NDSU is committed to fostering a community where differences are recognized as strengths. Rooted in our land-grant mission, we work together to meet the needs of North Dakota and its communities through education, research and outreach.
Equal Opportunity Statement:
NDSU does not discriminate in its programs and activities on the basis of age, color, gender expression/identity, genetic information, marital status, national origin, participation in lawful off-campus activity, physical or mental disability, pregnancy, public assistance status, race, religion, sex, sexual orientation, spousal relationship to current employee, or veteran status, as applicable. Direct inquiries to: Vice Provost, Title IX/ADA Coordinator, Old Main 201, NDSU Main Campus, Fargo, ND, 58108, ************, ******************.
No Smoking Notice:
As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.
Veteran's Preference Notice:
This position is subject to North Dakota Veteran's Preference requirements.
Reasonable Accommodation Information:
North Dakota State University is committed to providing access and reasonable accommodation in its services, programs, activities, education, and employment for individuals with disabilities. To request disability accommodation in the application process, please contact Human Resources at ************ or ****************.
Customer Service Representative
Member service representative job in Moorhead, MN
Job Details ABRA Moorhead - Moorhead, MN Full Time $18.00 - $20.00 HourlyDescription
The Customer Service Representative (CSR) Provides World Class Customer Service Experience to all ABRA customers on the phone, in person and throughout the entire repair process; provide administrative support to the daily operations of the center
Essential Job Duties
Greet all customers in a timely, friendly and professional manner utilizing the 5-10 foot rule; if a team member is within 10 feet of a customer, eye contact must be made, if they are within 5 feet, a greeting is necessary
Answer all phone calls consistently within 3 rings, communicate all phone messages immediately to the correct recipient
Monitor work volume scheduled for the center and recommend load level requests when necessary; support market segmentation by assigning cars to appropriate location for quality repair
Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes
Coordinate Rental Car /Tow companies to provide one-stop service to all customers
Repair Orders: All files are opened with DRP compliance, including obtaining proper authorizations
Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate
May assist in customer communication throughout the repair process
Monitor DRP assignments, estimate/repair appointments and capture rates of assignments
Follow up on all DRP assignments present and past in order to maintain sales for the center
Maintain DRP logbooks and Enterprise ARMS by 9am daily
Secure proper payments; DRP completed as required
Filing daily: customer records, RO jackets in alphabetical order, parts invoices, etc.
Assist OM/OA with reconciling invoices to payables report daily and monthly (as applicable)
Ensure all customer comfort items are fresh and available for customers at all times (coffee, water, popcorn, magazines, etc.) as well as maintaining the customer waiting area
Comply with ABRA daily receipts guidelines and procedures
Comply with all ABRA safety rules, guidelines and standards
Perform other duties as required to successfully meet the needs of the business
Qualifications
Skill/Requirements
High school diploma or GED
Must be at least 18 years of age
Ability to effectively communicate with others, oral and written
Ability to read and understand basics of repair instructions, written estimates and work orders
Organization and multi-tasking; adapts easily to fast-paced environment
Personable, friendly demeanor with World Class customer service approach to internal and external customers
Maintain a well-groomed, professional appearance
Physical Requirements / Working Conditions
Position is based in a climate controlled, professional office environment with moderate noise levels. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Specific vision abilities required by this job include close vision requirements due to computer work. Regularly required to talk or hear. Frequently required to stand; walk; use hands to handle or feel; and reach with hands and arms. The job may require lifting up to 20 lbs and long periods of sitting while working at desk. In the event that travel is required, must be able to uphold the stress of traveling.
Relief CSR Driver - Detroit Lakes MN
Member service representative job in Fargo, ND
Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. Vestis operates from over 200 locations nationwide.
**Overview** :
The Relief Customer Service Representative (Relief CSR) Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful Relief Customer Service Representative Drivers must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, Relief Customer Service Representative Drivers strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.
**Schedule** : Full time, 4 day work-week; 1st shift, $24.00/hour PLUS commission
**Responsibilities/Essential Functions:**
+ Safely operate a company vehicle in designated area to provide products and service to a variety of clients.
+ Verify daily preventative maintenance of vehicle and maintain proper operator documentation
+ Manage daily route independently to ensure accurate and timely delivery of product
+ Loads/unloads product per company policies, procedures, and guidelines
+ Review invoices daily for complete and accurate information and make corrections as needed
+ Meet sales goals and promotes overall route growth to enhance profitability
+ Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts.
+ Assists the sales organization with the procurement of additional new business
+ Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers
+ Monitor customer feedback and handle customer issues in a prompt and courteous manner
+ Take responsibility for your personal safety and watch out for the safety of others.
+ Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies
+ Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
**Knowledge/Skills/Abilities:**
+ Must be a minimum of 21 years of age
+ Must possess a valid driver's license
+ Must be able to obtain DOT medical certification.
+ Previous experience as a driver preferred
+ Demonstrates interpersonal and communication skills, both written and verbal
+ Must have the ability to work independently with limited supervision
+ No preventable fatal accident while operating a CMV in a lifetime
+ No suspension of driving privileges for moving violations in the past 3 years
+ *Pre-employment DOT physical and federal drug screen are required.
**Working Environment/Safety Requirements/Physical Requirements:**
+ Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location.
+ Fast-paced environment sometimes requiring irregular and long hours.
+ Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance.
+ Must be able to occasionally lift and maneuver 50+ lbs.
+ This position requires bending, squatting, climbing, and reaching.
**Education:** High school degree or equivalent
**Licenses & Certifications:** Valid Driver's License (Not CDL), with minimal points/violations in the last three years.
**Location-** Truck is parked in Detroit Lakes MN and driven to 206 Northern Pacific Ave N, Fargo, ND 58102. Candidate should live in or near Detroit Lakes MN.
**Qualifications**
**Education**
**Required**
+ High School or better
**Licenses & Certifications**
**Required**
+ Drivers License (Not CDL)
**Preferred**
+ DOT Medical Certification
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
Teller / Member Services Representative
Member service representative job in Fargo, ND
Job Description
Member Services Representative
Starting Pay: $17.00/hour + 90-Day Pay Review
Are you passionate about providing exceptional service? Comfortable with numbers and cash handling? You could be the perfect fit for our team as a Member Services Representative (MSR) at Town & Country Credit Union.
As the welcoming face of the credit union, MSRs are often the first and only point of contact for our members. We're seeking individuals who excel in customer service, have strong attention to detail, and enjoy being part of a supportive, member-focused team.
What You'll Do
As an MSR, you'll handle a variety of financial transactions and help create a seamless, friendly experience for our members. Key responsibilities include:
Processing deposits, withdrawals, loan and credit card payments, cashier's checks, money orders, and cash advances.
Balancing your cash drawer daily and ensuring all transactions are accurate.
Assisting members in person, over the phone, and by mail.
Identifying member needs and cross-selling products and services that add value.
Resolving member concerns with professionalism and efficiency.
What We're Looking For
High school diploma or equivalent required.
At least one year of related experience in a financial institution or similar cashier role.
Strong communication and interpersonal skills.
Accuracy and comfort working with numbers.
Basic computer proficiency and keyboarding skills.
Availability for a flexible schedule: varying shifts Monday-Friday, with rotating Saturdays.
Why Town & Country Credit Union?
We're a team of 170 professionals across 10 branches in Fargo, West Fargo, Minot, Kenmare, and Stanley. At Town & Country Credit Union, we're committed to making a positive impact-on our members, our employees, and our communities.
We believe in delivering outstanding products and services while fostering a supportive and growth-oriented work environment. You'll find opportunities to take on new challenges, grow your skills, and make meaningful contributions every day.
Benefits You'll Enjoy
Whether you're full-time or part-time, we offer a range of benefits designed to support your well-being and success:
Competitive pay
$5 extra per hour for Saturday shifts (non-exempt staff)
Paid holidays
Generous paid time off
"Dress for your day" dress code
Health, dental, and vision insurance
Life and disability insurance
Flexible spending accounts
401(k) with employer contributions
Paid volunteer time
Tuition reimbursement
YMCA Corporate Membership Discount
Ready to Make an Impact?
If you're looking for a role where your attention to detail, enthusiasm for service, and team spirit truly matter-we'd love to meet you.
Relief CSR Driver
Member service representative job in Fargo, ND
Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. Vestis operates from over 200 locations nationwide.
Overview:
The Relief Customer Service Representative (Relief CSR) Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful Relief Customer Service Representative Drivers must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, Relief Customer Service Representative Drivers strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.
Schedule: Full time, Monday-Friday 1st shift, $23.00/hour PLUS commission
Responsibilities/Essential Functions:
Safely operate a company vehicle in designated area to provide products and service to a variety of clients.
Verify daily preventative maintenance of vehicle and maintain proper operator documentation
Manage daily route independently to ensure accurate and timely delivery of product
Loads/unloads product per company policies, procedures, and guidelines
Review invoices daily for complete and accurate information and make corrections as needed
Meet sales goals and promotes overall route growth to enhance profitability
Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts.
Assists the sales organization with the procurement of additional new business
Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers
Monitor customer feedback and handle customer issues in a prompt and courteous manner
Take responsibility for your personal safety and watch out for the safety of others.
Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies
Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
Knowledge/Skills/Abilities:
Must be a minimum of 21 years of age
Must possess a valid driver's license
Must be able to obtain DOT medical certification.
Previous experience as a driver preferred
Demonstrates interpersonal and communication skills, both written and verbal
Must have the ability to work independently with limited supervision
No preventable fatal accident while operating a CMV in a lifetime
No suspension of driving privileges for moving violations in the past 3 years
*Pre-employment DOT physical and federal drug screen are required.
Working Environment/Safety Requirements/Physical Requirements:
Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location.
Fast-paced environment sometimes requiring irregular and long hours.
Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance.
Must be able to occasionally lift and maneuver 50+ lbs.
This position requires bending, squatting, climbing, and reaching.
Education: High school degree or equivalent
Licenses & Certifications: Valid Driver's License (Not CDL), with minimal points/violations in the last three years.
Location- 206 Northern Pacific Ave N, Fargo, ND 58102
Customer Service Rep(07378) - 1530 1st ave N
Member service representative job in Moorhead, MN
Customer Service Representative/Pizza Maker- Domino's Pizza
Our business is growing as our fan base increases! Domino's Pizza is looking for customer service representatives/pizza makers for our growing team. JOB REQUIREMENTS -At least 16 years of age
-A winning smile, great attitude and customer-focused personality
-Excellent attendance & punctuality
-Basic math & money skills
-Ability to work in a fast-paced environment
BENEFITS
-Flexible schedule
-Growth opportunities
-Pizza discounts
-Team members 18 years of age and older earn up to 50% of their earned wages the next day when signed up for branch.
JOIN THE #1 PIZZA COMPANY TODAY! DOMINO'S PIZZA TEAM HONEY BADGER!
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Service Representative
Member service representative job in Moorhead, MN
Job DescriptionJob Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
Customer Service Representative - State Farm Agent Team Member
Member service representative job in West Fargo, ND
Job DescriptionBenefits:
401(k) matching
Company parties
Dental insurance
Flexible schedule
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a customer relations representative with Renee Forde, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
First point of contact when greeting customers
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process payments
Assist Account Managers will follow up service activities
Maintain and document accurate records of customer interactions.
QUALIFICATIONS:
Upbeat and friendly!
Ability to relate and carry on conversations with customers.
A passion for serving others with a customer centric and team player mindset.
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Full time or part time position available
CSR I Operations - OPM PSHB
Member service representative job in Fargo, ND
Description & Requirements Maximus is seeking a CSR I operations team to support our OPM - PSHB program, Must have experience working on the PSHB program Must have the ability to pass a federal background check. Must have the ability to go on site in Pharr, TX to pick up equipment.
**This is a full time, remote role**
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps or higher required (you can test this by going to ******************
- Private work area and adequate power source
- Computer/Laptop (no tablets or Chrome books)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Handles customer service inquiries and problems via the telephone, recording consistent problem areas. May respond to e-mail inquiries. -
- Customer service is the primary function.
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Respond to incoming calls, and make occasional outbound calls
- Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks
- Complete basic call-related input in computer terminal to phone inquiries
- Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate
- Attention to detail, ability to multitask is required
- Meet Quality Assurance (QA) and other key performance metrics
- Track and document all inquiries using the applicable systems
- Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures
- Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
17.25
Maximum Salary
$
20.32
Easy ApplyCommercial Client Services Specialist
Member service representative job in Fargo, ND
The commercial client services specialist operates as a connection between retail, treasury management and Healthcare Bank and deposit operations regarding VRU, commercial banking, online and mobile banking and treasury management services. Uses knowledge of treasury management, commercial banking, and deposit products to serve Bell Bank's commercial customer base effectively and efficiently. They provide solutions for customers who encounter complex issues with online banking, mobile banking, text banking or VRU. In addition to taking direct calls from clients, they receive escalated calls from bank employees. This team will act as a one-stop place for customers to go to resolve any questions, or issues that may arise.
Primary Duties:
Leadership Expectations
Facilitate and accept change within Bell's Values and Bottom Line.
Internal and External Technical Support
Monitor incoming tickets in the service managing tool.
Build rapport with retail customers, commercial clients and employees; understand and represent customers' needs when communicating internally; and at the direction of leadership or senior members of the department, guide customers to the best solutions.
Handle ACD calls from internal bank employees and external customers related to online banking for retail, commercial and HealthcareBank support queues. Resolve incidents in one call.
Listen and communicate clearly and effectively both verbally and non-verbally, while providing computer hardware and software support remotely to retail customers and commercial clients.
Use appropriate tools to remote into retail customers' and commercial clients' computer or mobile device to guide them through updating software or hardware, including drivers needed for remote deposit.
Respond to retail customer, commercial client and employee requests as it relates to online and commercial services products or treasury management services within established SLA requirements. This includes granting temporary limit increases, Digital Banking maintenance, or assisting with login access.
Log all incoming calls and secure message requests.
Continually review existing processes, test new processes and continually identify improvements.
Partner with the appropriate departments to research and resolve questions and issues for clients.
Follow appropriate escalation process to unsure unresolved customer incident or request are addressed within proper timeframe
Maintain expertise and proficiency with all currently used mobile devices and related IOS and Android software, PC and Mac desktop operating systems and other peripheral devices, online browsers, malware and virus software.
Assist with the installation and implementation of new remote deposit scanners for commercial clients.
Assist team with processing scheduled tasks as needed which require expertise from commercial client services, including and not limited to, $5 statements, DOT.NET cases, Proofpoint statements, audits on temporary limit decreases, voicemail messages and system-generated notifications which require action.
Recommend updates to policies and procedures for commercial client service products and treasury management services.
This includes the development of help sheets, user guides and FAQs for online users during training, as well as procedures used by commercial client services to provide day-to-day support.
Complete small tasks with coaching and/or teaching and collaborate with team members on larger efforts of work, following department procedures.
Assist with testing online or mobile banking prior to the release of new Digital Banking products or services.
Be receptive to guidance for learning commercial banking, embracing feedback, and continuously improving.
Commercial Client Services Specialist II
Primarily supports tier 2 queue line
Able to evaluate issues related to automated enrollment
Conducts research for large statement process problems
Assists in advanced NACHA file troubleshooting
Responsible for RD Client Hardware, Software and Scanner issues.
Responsible for Zelle for Business
Able to recognize deficiencies in title and environmental under supervision of senior staff.
Must be able to be on-call 24 hours support
Bell Bank Culture, Policy and Accountability Standards:
Know by name and face as many customers and employees as possible, calling them by name as often as possible.
Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
Know, understand, and live the company values and bottom line.
Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
Prompt and reliable attendance.
Perform other duties as assigned.
Job Skills Required:
B.A. in Business Administration, Finance, or related field; or an equivalent amount of experience within the banking industry.
CCSS I - 1+ year of customer service experience and/or technical support experience, preferred.
CCSS II - 2+ years of customer service experience and/or technical support experience, preferred.
Proficiency in banking deposit products and customer service.
Knowledge of PC and Mac operating systems, browsers, malware and virus software, Citrix, and proxy services that may be used by commercial customers is desirable.
Ability to occasionally work additional hours to meet coverage needs for commercial client services or meet project deadlines.
Ability to work effectively both within a team, and as an individual contributor, in an unpredictable environment.
Ability to analyze problems and respond swiftly to unpredictable challenges.
Ability to recall guidelines and procedures and absorb new ideas and concepts quickly.
Must be able to travel independently throughout the company and to customer locations as needed.
Work flexible hours outside of standard shifts when required to support bank needs and client expectations.
Participate in after hours on-call rotation schedule.
Customer Service Representative - Fargo, ND
Member service representative job in Fargo, ND
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service Representative - State Farm Agent Team Member
Member service representative job in Fargo, ND
Job DescriptionBenefits:
Hourly Plus Commission
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Ryan Kill - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Member Service Specialist/Teller
Member service representative job in Detroit Lakes, MN
General Purpose: Under supervision and in accordance with procedures and system the primary function of this job is to provide outstanding service to members by promoting and selling credit union services and products to new and existing members and by fully using job-relevant technical skills, maintaining/updating technical skills and seeking to enhance service skills. Perform a variety of duties to provide services to the member to include receipting and/or disbursing of funds, via checks, money orders, direct deposit and direct payments.
Fundamental Duties:
* Responsible to maintain the highest standards of Integrity, Personal Responsibility, Sense of Community, and Teamwork by self-example within and outside Mid-Minnesota Federal Credit Union.
* Responsible for building member loyalty by meeting and exceeding members? expectations.
* Responsible to develop and maintain relationships with credit union members by determining member needs and maximizing all opportunities to sell additional credit union products and services.
Essential Duties/Responsibilities
Deposit and Member Service Functions:
* Process a variety of transactions for members including but not limited to the opening and closing of accounts including personal and business savings and checking accounts, IRA?s, Term Share accounts, etc. Responsible for performing stop payments, researching and balancing accounts, and enrolling member for direct deposits and ACH origination.
* Effectively explain credit union products and services to members.
* Identify sales opportunities through all loan and deposit sources.
* Support loan and deposit growth by working call campaigns that identify pre-qualified members for loan and deposit opportunities as well as uncovering future loan and deposit product needs.
* Seek to achieve sales of products and services that are beneficial to both the member and the credit union in accordance with sales expectations and goals.
* Communicates with members requiring assistance in account usage, account balance and balancing information, inquiries, copy requests, change of address, and similar account usage and administers the appropriate procedures to process the items.
* Opens and closes safe deposit boxes, takes members to their boxes and
* directs them to the reviewing room, reviews safe deposit procedures for new members, keeps a log of rented and non-rented boxes and ensures all keys to non-rented boxes are secure.
Loan Functions:
* Interview applicants to obtain credit information necessary to establish a credit decision, determine the best loan product for the member, sell additional loan products, credit insurance and other services, such as payroll deduction and direct deposit, and close loans under set policies, procedures and compliance. Enter the loan application while determining member?s creditworthiness and helping the member make the best choices for their situation.
* Assemble credit information received from the credit bureau to assist in the review process. Forward to a Lending Specialist for review. Responsible for processing the application, note, disbursement and all required paperwork in accordance with the credit union loan policies and procedures.
* Follow proper branch procedures to ensure all liens are recorded and satisfied properly.
Teller Functions:
* Process deposits to share, share draft, and other saving account
* Disburse cash or check withdrawals
* Provide, Money Orders, Stamps and Visa Cash Advances
* Record loan payments and loan advance from open ended loan
* Assist in the withdrawal of funds from term share account
* Process transfers between accounts
* Operate and balance coin machine and roll coin as needed
* Record stop payments/lost or stolen cards
* Process check orders
* Operate postage machine for outgoing mail
* Answer phones when needed to assist members with transfers, payments and questions
* Verify incoming cash from Federal Reserve
* Assist in balancing, daily deposits and loading cash for the ATM machine
* Keep an inventory of office supplies
* Process Line of Credit Advances
* Daily opens and closes teller terminal, accounting for cash/checks/money orders by accurately balancing.
* Together with Branch Manager, performs duties of Vault Teller.
Other Duties/Responsibilities
* Research account information or discrepancies for members at their request.
* Close accounts when requested, according to procedure.
* Count, sort, and wrap coin received as necessary.
* Ensure that all security measures are in place and adhered to in the teller area. This includes alarm system and bait money.
* Prepare standardized reports, such as CTR reports, as directed by Reg CC.
* Perform specific and delegated duties as assigned by Management.
Job Type: Full-time
Pay: $17.98 - $27.02 per hour
Expected hours: 40 per week
Benefits:
* Medical
* Dental
* Vision
* Employer paid Life insurance
* 401(k) Savings Plan
* Bonus/Incentive Program
* Vacation Time
* Earned Sick and Safe Time (aka Sick Time)
* Health and Wellness Program
Equal Opportunity Employer
Customer Service Representative - State Farm Agent Team Member
Member service representative job in Wahpeton, ND
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Competitive salary
Paid time off
ROLE DESCRIPTION: As an Office Manager with State Farm - Wahpeton, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Relief CSR Driver
Member service representative job in Fargo, ND
Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain a total uniform solution that promotes teamwork and establishes a professional identity. Vestis operates from over 200 locations nationwide.
**Overview** :
The Relief Customer Service Representative (Relief CSR) Driver builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis operates in a very competitive environment and successful Relief Customer Service Representative Drivers must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, Relief Customer Service Representative Drivers strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.
**Schedule** : Full time, Monday-Friday 1st shift, $23.00/hour PLUS commission
**Responsibilities/Essential Functions:**
+ Safely operate a company vehicle in designated area to provide products and service to a variety of clients.
+ Verify daily preventative maintenance of vehicle and maintain proper operator documentation
+ Manage daily route independently to ensure accurate and timely delivery of product
+ Loads/unloads product per company policies, procedures, and guidelines
+ Review invoices daily for complete and accurate information and make corrections as needed
+ Meet sales goals and promotes overall route growth to enhance profitability
+ Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts.
+ Assists the sales organization with the procurement of additional new business
+ Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers
+ Monitor customer feedback and handle customer issues in a prompt and courteous manner
+ Take responsibility for your personal safety and watch out for the safety of others.
+ Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies
+ Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.
**Knowledge/Skills/Abilities:**
+ Must be a minimum of 21 years of age
+ Must possess a valid driver's license
+ Must be able to obtain DOT medical certification.
+ Previous experience as a driver preferred
+ Demonstrates interpersonal and communication skills, both written and verbal
+ Must have the ability to work independently with limited supervision
+ No preventable fatal accident while operating a CMV in a lifetime
+ No suspension of driving privileges for moving violations in the past 3 years
+ *Pre-employment DOT physical and federal drug screen are required.
**Working Environment/Safety Requirements/Physical Requirements:**
+ Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location.
+ Fast-paced environment sometimes requiring irregular and long hours.
+ Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance.
+ Must be able to occasionally lift and maneuver 50+ lbs.
+ This position requires bending, squatting, climbing, and reaching.
**Education:** High school degree or equivalent
**Licenses & Certifications:** Valid Driver's License (Not CDL), with minimal points/violations in the last three years.
**Location-** 206 Northern Pacific Ave N, Fargo, ND 58102
**Qualifications**
**Education**
**Required**
+ High School or better
**Licenses & Certifications**
**Required**
+ Drivers License (Not CDL)
**Preferred**
+ DOT Medical Certification
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
Customer Service Rep(07378) - 1530 1st ave N
Member service representative job in Moorhead, MN
Customer Service Representative/Pizza Maker- Domino's Pizza
Our business is growing as our fan base increases! Domino's Pizza is looking for customer service representatives/pizza makers for our growing team. JOB REQUIREMENTS -At least 16 years of age
-A winning smile, great attitude and customer-focused personality
-Excellent attendance & punctuality
-Basic math & money skills
-Ability to work in a fast-paced environment
BENEFITS
-Flexible schedule
-Growth opportunities
-Pizza discounts
-Team members 18 years of age and older earn up to 50% of their earned wages the next day when signed up for branch.
JOIN THE #1 PIZZA COMPANY TODAY! DOMINO'S PIZZA TEAM HONEY BADGER!
Additional Information
All your information will be kept confidential according to EEO guidelines.
Teller / Member Services Representative (Part-time)
Member service representative job in West Fargo, ND
Member Services Representative Are you passionate about providing exceptional service? Comfortable with numbers and cash handling? You could be the perfect fit for our team as a Member Services Representative (MSR) at Town & Country Credit Union. As the welcoming face of the credit union, MSRs are often the first and only point of contact for our members. We're seeking individuals who excel in customer service, have strong attention to detail, and enjoy being part of a supportive, member-focused team.
What You'll Do
As an MSR, you'll handle a variety of financial transactions and help create a seamless, friendly experience for our members. Key responsibilities include:
* Processing deposits, withdrawals, loan and credit card payments, cashier's checks, money orders, and cash advances.
* Balancing your cash drawer daily and ensuring all transactions are accurate.
* Assisting members in person, over the phone, and by mail.
* Identifying member needs and cross-selling products and services that add value.
* Resolving member concerns with professionalism and efficiency.
What We're Looking For
* High school diploma or equivalent required.
* At least one year of related experience in a financial institution or similar cashier role.
* Strong communication and interpersonal skills.
* Accuracy and comfort working with numbers.
* Basic computer proficiency and keyboarding skills.
* Availability for a flexible schedule: varying shifts Monday-Friday, with rotating Saturdays, 20-25 hour per week.
Why Town & Country Credit Union?
We're a team of 175 professionals across 10 branches in Fargo, West Fargo, Minot, Kenmare, and Stanley. At Town & Country Credit Union, we're committed to making a positive impact-on our members, our employees, and our communities.
We believe in delivering outstanding products and services while fostering a supportive and growth-oriented work environment. You'll find opportunities to take on new challenges, grow your skills, and make meaningful contributions every day.
Benefits You'll Enjoy
Whether you're full-time or part-time, we offer a range of benefits designed to support your well-being and success:
* Competitive pay
* $5 extra per hour for Saturday shifts (non-exempt staff)
* Paid holidays
* Generous paid time off
* "Dress for your day" dress code
* Health, dental, and vision insurance
* Life and disability insurance
* Flexible spending accounts
* 401(k) with employer contributions
* Paid volunteer time
* Tuition reimbursement
* YMCA Corporate Membership Discount
Ready to Make an Impact?
If you're looking for a role where your attention to detail, enthusiasm for service, and team spirit truly matter-we'd love to meet you.
Explore our careers and apply here
Town & Country Credit Union is an Equal Opportunity Employer.
Customer Service Representative Nights and Weekend
Member service representative job in Fargo, ND
Job DescriptionBenefits:
Employee discounts
Flexible schedule
Opportunity for advancement
Training & development
Wellness resources
Job Title: Customer Service Representative
Reports to: Club Manager
Status: Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
Teller / Member Services Representative (Part-time
Member service representative job in West Fargo, ND
Job Description
Member Services Representative
Are you passionate about providing exceptional service? Comfortable with numbers and cash handling? You could be the perfect fit for our team as a Member Services Representative (MSR) at Town & Country Credit Union.
As the welcoming face of the credit union, MSRs are often the first and only point of contact for our members. We're seeking individuals who excel in customer service, have strong attention to detail, and enjoy being part of a supportive, member-focused team.
What You'll Do
As an MSR, you'll handle a variety of financial transactions and help create a seamless, friendly experience for our members. Key responsibilities include:
Processing deposits, withdrawals, loan and credit card payments, cashier's checks, money orders, and cash advances.
Balancing your cash drawer daily and ensuring all transactions are accurate.
Assisting members in person, over the phone, and by mail.
Identifying member needs and cross-selling products and services that add value.
Resolving member concerns with professionalism and efficiency.
What We're Looking For
High school diploma or equivalent required.
At least one year of related experience in a financial institution or similar cashier role.
Strong communication and interpersonal skills.
Accuracy and comfort working with numbers.
Basic computer proficiency and keyboarding skills.
Availability for a flexible schedule: varying shifts Monday-Friday, with rotating Saturdays, 20-25 hour per week.
Why Town & Country Credit Union?
We're a team of 175 professionals across 10 branches in Fargo, West Fargo, Minot, Kenmare, and Stanley. At Town & Country Credit Union, we're committed to making a positive impact-on our members, our employees, and our communities.
We believe in delivering outstanding products and services while fostering a supportive and growth-oriented work environment. You'll find opportunities to take on new challenges, grow your skills, and make meaningful contributions every day.
Benefits You'll Enjoy
Whether you're full-time or part-time, we offer a range of benefits designed to support your well-being and success:
Competitive pay
$5 extra per hour for Saturday shifts (non-exempt staff)
Paid holidays
Generous paid time off
"Dress for your day" dress code
Health, dental, and vision insurance
Life and disability insurance
Flexible spending accounts
401(k) with employer contributions
Paid volunteer time
Tuition reimbursement
YMCA Corporate Membership Discount
Ready to Make an Impact?
If you're looking for a role where your attention to detail, enthusiasm for service, and team spirit truly matter-we'd love to meet you.
Explore our careers and apply here
Town & Country Credit Union is an Equal Opportunity Employer.
Job Posted by ApplicantPro
Customer Service Rep(01860) - 1109 19th Ave N
Member service representative job in Fargo, ND
Customer Service Representative/Pizza Maker- Domino's Pizza
Our business is growing as our fan base increases! Domino's Pizza is looking for customer service representatives/pizza makers for our growing team. JOB REQUIREMENTS -At least 16 years of age
-A winning smile, great attitude and customer focused personality
-Excellent attendance & punctuality
-Basic math & money skills
-Ability to work in a fast-paced environment
BENNEFTS
-Flexible schedule
-Growth opportunities
-Pizza discounts
-Team members 18 years of age and older earn up to 50% of their earned wages the next day when signed up for branch.
JOIN THE #1 PIZZA COMPANY TODAY! DOMINO'S PIZZA TEAM HONEY BADGER!
Additional Information
All your information will be kept confidential according to EEO guidelines.