Member service representative jobs in Porterville, CA - 260 jobs

Job Description OUR CORE VALUES Valley Strong Credit Union is a values-driven organization. Our Core Values are at the center of everything we do and are the driving force behind our mission: We help people and communities prosper. Everyone Counts - We promote a diverse and fair workplace to better serve our Members, Team Members and Communities, fostering an environment of transparency, trust, and respect. Innovate Boldly - We dream big, challenge the status quo, move with agility, and embrace data-driven decisions. We listen and continuously make the impossible possible. Embrace the Fun! - We take joy in our work by welcoming kindness, integrity, and authenticity. Own It - Valley Strong is ours to grow. We hold ourselves accountable to doing our best work every day and are empowered to do what's right. POSITION SUMMARY Provides exceptional Member experience throughout our communities. The ideal candidate provides detailed information and promotes credit union products and services to build relationships. Processes monetary transactions within assigned limits, maintains accurate records and balances each day's transactions in accordance with established policies and procedures. Proactively engages with Members to identify products and services designed to assist them in achieving their financial goals. Answers questions and directs Members to appropriate department for specialized services. Team Members are empowered to make the Member experience effortless and seamless. Creates an environment of trust by “doing what's right.” ESSENTIAL DUTIES Processes financial transactions including deposits, withdrawals, transfers, payments, and general ledger entries while maintaining a cash drawer. Provides services to Member, including but not limited to cashier's checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance. Knowledgeable in all tools, products, and services to provide answers and assistance to Members' questions or concerns. Utilizes basic sales techniques to deepen existing Member relationships, often while processing transactions. Maintains responsibility for all cash controls and follows proper balancing procedures. Identifies Members' needs, cross-sells and refers Members to appropriate business partners. Recommends alternative channels such as online, mobile, and digital solutions. Identifies and reports fraudulent activity to prevent potential loss to credit union. Assists in the proper operation of the ATM and Teller Cash Dispenser units including, but not limited to, replacing receipt cartridge, clearing a blockage, etc. Checks acceptance approval within assigned limits. Ensures confidentiality of all Member and credit union information. Efficiently and accurately processes all Member transactions on multiple systems. Reviews and maintains knowledge of products, fees, and policies, and stays current on offerings to make product suggestions with assistance. Understands the role in sales growth and meets branch-assigned and individual goals. Performs other duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to Members and other Team Members at the organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute dividends and interest. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written or oral form. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. The Team Member occasionally must lift and/or move up to 10 pounds. Ability to stand for long periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OTHER SKILLS AND ABILITIES Must be able to process transactions in an efficient manner. Must be able to communicate policies and procedures to Members in an easily understood and professional manner. Must comply with all Bank Secrecy Act (BSA) and other Anti-Money Laundering (AML) laws and regulations, as they pertain to federal guidelines and internal policies and procedures.

Replies within 24 hours The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member's accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occassionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Accurately process teller transactions, such as deposits, withdrawals, transfers, sale or processing of negotiable instruments, etc. Provides exceptional member service to all members The ability to work at any location as needed. Takes an active role in branch member service programs by greeting all members, learning their names, and meeting their banking needs by introducing credit union products and services. Go the ‘extra mile' to build trust relationships, customer loyalty, and satisfaction. Supports the branch team to achieve service and benchmark goals. Participates in all assigned employee development programs in support of the Credit Union's commitment to our values and mission. Resolves routine issues and directs complex issues to the appropriate management staff member. Balances currency, coins, and checks in cash at the end of shift and compares totaled amounts with data displayed on the core processing system; secures cash. Perform other duties and projects as assigned. Able to meet branch transaction and service benchmarks through goal attainment. Requirements: Requirements High school degree or equivalent. Ability to be Bonded Minimum of one year of Hospitality Experience Ability to work Monday- Saturday between the hours of 8:30-6:15 at all branch locations. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards. Self-motivated and excellent communication skills Able to travel to cover other branches for training or staffing as needed. Prior banking and/or credit union experience is preferred. Experience with the core platform, Jack Henry, is preferred. Fluency in Spanish is a plus. Cash Handling experience is a plus. Ensures compliance with all safety, security, and compliance programs, including but not limited to BSA, AML, OFAC, Branch Security, and Safety.

**This is a full-time temporary position. If selected, onboarding will be completed through a staffing agency**About us Kern Health Systems is dedicated to improving the health status of our members through an integrated managed health care delivery system. Essential Duties and Responsibilities Strive to practice KHS' Mission, Vision and Values (MVV) every day, and strongly commit to advance the organization's strategic plan. Provide the best customer service and member advocacy that reflects KHS' MVV. Work directly with members and service providers to identify and resolve health care service concerns. Acts as the member advocate promoting timely complaint and problem resolution, while representing Kern Health Systems with every interaction. Responsible for timely, detailed and accurate responses to member inquiries. Assists with the processing of complaints and grievances in accordance with the health plan's grievance policies and procedures and regulatory agency requirements. Responds to time critical questions with detailed and expeditious follow-up to promote accurate and timely processing of issues. Employs effective communication methods to promote positive and productive public relations with members, providers and other departments. Identifies, investigates, resolves, and reports member/provider issues to management. Promotes high standards of member satisfaction and access to medical care by documenting feedback from members. Any deviations from established standards are documented in QNXT and reported to management for evaluation. Prepares reports and submits results through the established administrative channels. Maintains an effective, efficient and confidential filing and tracking system to facilitate easy retrieval of contact information while maintaining confidentiality in accordance with established policies and regulations. Documents all interactions with members and providers by appropriately coding and logging information in QNXT. Answers phones in a specified time frame, while maintaining a high quality of service for the members and providers. Responsible for Member Retention efforts which may include but are not limited to telephone surveys conducted to monitor member satisfaction. Assembles and provides current Plan information requested by members ensuring that the information is accurate. Responsible for assisting the Member Services Trainer with training new Member Services Representatives as they are hired. Assist members, providers or other KHS Departments with scheduling medical appointments and assisting with scheduling transportation needs for members. Assists management staff in completing member services related special projects. Organizes and maintains departmental files, records, handbooks and manuals. Utilizes personal computer for detailed data analysis, report generation, documentation and project evaluation purposes. Performs other job-related duties as required. Adheres to all company policies and procedures relative to employment and job responsibilities. Employment StandardsHigh School Diploma from an accredited school or equivalent. Two (2) or more years of recent experience in a customer service organization or related field with a high degree of problem solving and decision making. Strong telephone and communication skills required. Certifications: Typing skills of 30+ NWPM; Required. Key Performance Indicators (KPIs) Demonstrated knowledge, skills, abilities: Ability to work productively under pressure Ability to work independently and manage multiple responsibilities Demonstrate professional and effective communication skills, to include verbal, in-person, telephone, and written communication. Demonstrate professional and effective customer service skills. Demonstrate professional and effective crisis and problem-solving skills; to include conflict resolution techniques.

**This is a full-time temporary position. If selected, onboarding will be completed through a staffing agency** About us Kern Health Systems is dedicated to improving the health status of our members through an integrated managed health care delivery system. Essential Duties and Responsibilities Strive to practice KHS' Mission, Vision and Values (MVV) every day, and strongly commit to advance the organization's strategic plan. Provide the best customer service and member advocacy that reflects KHS' MVV. Work directly with members and service providers to identify and resolve health care service concerns. Acts as the member advocate promoting timely complaint and problem resolution, while representing Kern Health Systems with every interaction. Responsible for timely, detailed and accurate responses to member inquiries. Assists with the processing of complaints and grievances in accordance with the health plan's grievance policies and procedures and regulatory agency requirements. Responds to time critical questions with detailed and expeditious follow-up to promote accurate and timely processing of issues. Employs effective communication methods to promote positive and productive public relations with members, providers and other departments. Identifies, investigates, resolves, and reports member/provider issues to management. Promotes high standards of member satisfaction and access to medical care by documenting feedback from members. Any deviations from established standards are documented in QNXT and reported to management for evaluation. Prepares reports and submits results through the established administrative channels. Maintains an effective, efficient and confidential filing and tracking system to facilitate easy retrieval of contact information while maintaining confidentiality in accordance with established policies and regulations. Documents all interactions with members and providers by appropriately coding and logging information in QNXT. Answers phones in a specified time frame, while maintaining a high quality of service for the members and providers. Responsible for Member Retention efforts which may include but are not limited to telephone surveys conducted to monitor member satisfaction. Assembles and provides current Plan information requested by members ensuring that the information is accurate. Responsible for assisting the Member Services Trainer with training new Member Services Representatives as they are hired. Assist members, providers or other KHS Departments with scheduling medical appointments and assisting with scheduling transportation needs for members. Assists management staff in completing member services related special projects. Organizes and maintains departmental files, records, handbooks and manuals. Utilizes personal computer for detailed data analysis, report generation, documentation and project evaluation purposes. Performs other job-related duties as required. Adheres to all company policies and procedures relative to employment and job responsibilities. Employment Standards High School Diploma from an accredited school or equivalent. Two (2) or more years of recent experience in a customer service organization or related field with a high degree of problem solving and decision making. Strong telephone and communication skills required. Certifications: Typing skills of 30+ NWPM; Required. Key Performance Indicators (KPIs) Demonstrated knowledge, skills, abilities: Ability to work productively under pressure Ability to work independently and manage multiple responsibilities Demonstrate professional and effective communication skills, to include verbal, in-person, telephone, and written communication. Demonstrate professional and effective customer service skills. Demonstrate professional and effective crisis and problem-solving skills; to include conflict resolution techniques.

Job Description Burrtec Waste Industries, Inc. is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1400 full-time employees. Burrtec continues to grow through company acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key element to our success is knowing how important each employee is in the organization. We have the following position: Customer Service Representative SALARY RANGE: $22.05/hour - $24.30/hour Provides a variety of customer service duties by interacting, servicing, and consulting with customers via telephone or face-to-face. ESSENTIAL DUTIES Assist customers by starting new accounts and canceling or changing service levels and answering basic service related questions Effectively communicate the various commercial and industrial services available and the cost associated with the service Start and/or discontinue service by effectively eliciting information from the customer. Performs data entry tasks to enter the information into the in-house system Follow proper phone etiquette and procedures in accordance with Burrtec's guidelines Utilize the in-house system on a consistent basis to enter information into the remarks field regarding service/account status Provide resolution of customer complaints by dealing tactfully and effectively with their issues and provides options to resolve complaints Assist walk in customers, processes / post payments and performs cash register functions Generate work orders and submits them to operations for barrel exchanges, roll-off dump and returns, deliveries and extra pick ups Resolve billing disputes and effectively interprets and explains account history Process temporary service request by ensuring that accurate information has been obtained and conveyed to the customer regarding rental fees and overweight charges Perform suppress billing functions Handle return mail by gathering accurate customer information and resubmitting the bill Process returning contracts by ensuring proper procedures have been followed and files and purges the contracts accordingly Print invoices that have been generated Process refund request according to procedures and brings them to a “0” balance Experienced in debt collections with a focus on account follow-up and resolution of past-due balances Skilled in contacting customers regarding delinquent accounts and negotiating payment arrangements Ensures compliance with company policies and applicable regulations throughout the collections process Audits credit balances The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned; or the scope of the job may change as necessitated by business demands. KNOWLEDGE, SKILLS, AND ABILITIES: Strong customer service orientation coupled with interpersonal skills which demonstrates a strong concern for satisfying the customer. Good oral and written communication skills. Good listening skills and ability to elicit information. Ability to establish and maintain an effective, professional and calm working relationships with customers and co-workers. Flexible and have ability to handle multiple tasks. Detail oriented and have concern for quality. Computer Skills and ability to operate a 10-Key are required. Ability to learn and correctly interpret and apply policies and procedures. Ability to calculate change and file alpha & numeric documents. Demonstrates professionalism while maintaining positive and respectful customer relationships Strong attention to detail and organizational skills to manage multiple accounts effectively Maintains a positive attitude TRAINING AND EXPERIENCE: Previous customer service experience, required Previous call center experience, preferred PHYSICAL: Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain. Hearing sufficient to understand conversations, both in person and on the telephone. Ability to work on Microsoft Office (Excel and Word), 10-Key calculator, and FAX machine. WORKING CONDITIONS: Will work in an office environment and have daily contact with the public. We offer competitive wages and an excellent benefits package, including 401k and 100% paid medical/dental/life insurance, and holidays/vacation/PSL.

We provide youth sports instruction to our community that builds confidence and develops safety skills in a student-centered environment. Every day is different, with opportunities to make lasting impressions on children and families. This is a diverse, inclusive, and supportive workplace. Why Choose American Kids? It's a fun, creative, family-friendly environment Every day is different with new chances to make lasting impressions and build relationships You get to be a part of making a difference in the lives of children and families We're growing and opportunities for growth will continue to evolve. As a Customer Experience Representative, you are responsible for providing a high level of customer service to our families. You will work to build relationships with our families, providing personal attention while relaying account messages, giving tours, and answering various questions about the different activities we offer in our facilities. You can expect to be regularly communicating with families and fellow staff members so remaining calm and efficient during periods of high volume at the front desk is essential. You should be someone who is warm and welcoming while also being highly organized, dependable, and open to feedback. As a Customer Experience Representative, team member, you will report to the Director of Operations while also being supervised by Department Leaders of each individual department. As a Customer Experience Representative, you will provide support throughout the lobby as needed. We have a fun and rewarding work environment with a great atmosphere for someone who loves families and being around people. We offer paid training. Starting wage is negotiable with prior experience. This is a full-time position that requires afternoon/evening and weekend shifts. Responsibilities: Friendly engagement of families by computer, phone, and in person. Multitask to efficiently and professionally maintain accurate records and answer customer questions. Be a team player who is consistently dependable and reliable. Complete required training and be a continual learner. Follow our systems with a focus on follow-through and details. Smile and have fun! Create special moments and memories for our customers by providing them an excellent service with every interaction. Qualifications: Caring and compassionate human Able to maintain a professional, patient, and people-first attitude Ability to solve problems by proactively finding solutions Strong communication skills Customer Service Experience Great attitude and willingness to be coached The ability to focus in a fast-paced and loud environment The ability to commit to at least 1 year of employment, afternoons, evenings, and weekends required Ability to multi-task We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Compensation: $18.00 - $22.00 per hour Member schools are independently owned and operated. Your application will go directly to the member school, and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location, and not to US Swim School Association.

As part of an international mid-sized corporation with ambitious growth plans, an innovative mindset and high customer focus, NDS is looking for highly motivated and team-oriented individuals with eagerness to join our journey from good to great. Customer Service Representative Visalia, Ca Overview and Scope: The Customer Service Representative (CSR) position at NDS is critical to the growth, success and strategic objectives of NDS. Provide excellent customer service to maintain and enhance existing business and to obtain new business. This requires that the CSR take personal and complete responsibility for every order to ensure that the customer requirements are met from time of initial order receipt until the product is delivered and the customer is satisfied. Providing support to the sales regions to help insure objectives are met and opportunities become closed sales based on NDS objectives and initiatives. Specific Job Responsibilities and Accountabilities: * Sales and Growth * Identify upsell and add-on product opportunities by asking probing questions to identify product need. * Timely and accurate processing of customer orders; insuring that all job orders contain all components necessary for the customer to execute and complete the installation. * Provide first line of technical support insuring customers have accurate product and application knowledge including providing any needed specification data. * Coordinate, expedite and track critical orders through delivery with regular communication to the customer. * Communication of product promotions to customers through outbound calls. * Record complete and accurate information on job leads through inbound calls. * Sales region main point of contact for general customer service requests. * Document important and crucial customer information into the Salesforce system for follow up and notification to sales team members. * Other * Support ISR and ISA in providing written job quotes as needed * Support ISR and ISA in logging information in the Salesforce as needed * Answer inbound calls in a timely and professional manner; meeting customers expectations. * Regional point of contact for distributors and sales representatives * Daily maintenance of filing and reports; purchase orders, open orders, backorders, suspense * Support ISR with Salesforce input and other administrative activities related to closing of sales as needed * Generate and processing of profoma invoices * Other projects and assignments as designated by Supervisor * Keep department manager informed of successes, key information and roadblocks. Competencies and Skills Required: * Demonstrate exceptional interpersonal communication and relationship building techniques. * Have the ability to work in a diverse and dynamic team environment. * Exhibit skills for multitasking, flexibility and quickly adapting and responding to the changing needs and priorities of all customers; internal and external. * Demonstrated ability to perform data analysis, problem solve and make recommendations for resolution. * Solid aptitude for learning new tools, processes and techniques. * Exceptional verbal and written communication skills. * Strong organization skills. Minimum Qualifications * Demonstration of the competencies and skills listed above. * Two or more years of experience in a customer service, sales or call center environment with increasing responsibility. * NDS product and business knowledge or experience in a similar industry. * Working knowledge of Syspro or similar ERP system. * Intermediate or advanced experience with Microsoft programs (i.e. Word, Excel, and PowerPoint). * Ability to effectively work cross functionally. Desired Qualifications * Bachelor Degree * Irrigation or plumbing product design or installation knowledge NDS, a proud member of NORMA Group, is a market leader for solutions in Storm Water Management, Efficient Landscape Irrigation, and Flow Management for residential and commercial markets. Enjoy Speed. Adapt Fast. Don't' hesitate - take action, apply today and join our team! NDS, Inc., 851 N Harvard, Lindsay CA 93247 **********************

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role. This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you. Experience in building effective relationships through rapport, trust, diplomacy, and tact Effective research, analytical, and problem-solving skills Experience working independently and in a team environment Experience maintaining composure in a high-production and changing environment Experience navigating multiple systems efficiently and adapt to evolving technologies Effective skill exercising sound judgment and make informed decisions Ability to embrace and support change initiatives in a dynamic and continuously evolving environment Effective verbal and written communication skills to engage with members and colleagues Desired Qualifications: Working knowledge of deposit and loan products, services, and operational procedures Experience in customer service, preferably in banking or a financial institution Hours: Available Monday - Saturday, hours based on business needs. Part-Time hours are typically 20-25+ hours a week. (Please note, during training longer hours will be required) Location: 855 N. Lemoore Ave Ste 190, Lemoore, California 93245 and Bldg 839 Hancock Cir, Lemoore, California 93245 Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance. *Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at ****************************. Provide basic counseling on available products and services to meet member needs Assist members with opening and maintaining deposit accounts, loans, and other financial products Research and resolve basic account discrepancies and service requests Identify opportunities to cross-service products and enhance member relationships through education Understand and comply with all relevant federal and institutional regulations related to financial products and services Support team members by sharing knowledge and best practices as experience grows Ensure cash and other negotiable instruments are handled properly and securely Process routine transactions, including deposits, withdrawals, loan payments, and check cashing Perform other duties as assigned

JOB TITLE: Member Service Specialist IV DEPARTMENT: Branch Channel Delivery STATUS: Non- Exempt PAY SCALE: $25.50 - $25.50 Hourly GENERAL DESCRIPTION:Provide members the highest level of service available in an efficient and courteous manner. Process monetary transactions within assigned limits, maintain accurate records and balance each day's transactions in accordance with established policies and procedures. Proactively engage with members to identify products and services designed to assist them in achieving their financial goals. Answer questions, and direct members to appropriate department for specialized services. TASKS, DUTIES, FUNCTIONS: Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer. Provides Golden 1 services to member, including but not limited to cashier's checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance. Assesses members needs while processing transactions. Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system. Identifies and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union. Assists in the proper operation of the ATM and Teller Cash Dispenser Units including, but not limited to, replacing receipt cartridge, clearing a blockage, etc. May be required to take the lead for open and closing responsibilities in the absence of Associate Branch Manager and/or Branch Manager. May be required to run the branch in the absence of the Associate Branch Manager and/or Branch Manager. Activates alarm. Assists Branch management in coaching branch staff to meet or exceed all member service objectives. Verifies signature cards in ECM (Enterprise Content Management). Check acceptance approval within assigned limits. Ensures confidentiality of all member and credit union information. Maintains current knowledge of all Golden 1 products and services, as well as of policies and procedures for teller functions. Performs additional responsibilities essential to the operations of the branch (TCR, SBO, Safe deposit box, etc...), as needed. Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members' financial service needs to ensure members are provided with meaningful financial solutions. Engages in consultative dialogue with members to identify current and future financial needs and documents in EnAct system. Enroll members in the different channels that Golden 1 uses: online, mobile, etc. Refer member's home lending/investment needs to the appropriate business partner through EnAct referrals. Process consumer loan applications and completes the fulfillment of loan when appropriate. Approves signature cards. Audits loan reports and provides coaching as needed to avoid future errors. Provide approvals based on authorized limits as assigned by the Branch Manager. Notarizes member documents (certification of trust, etc.). Processes and approves medallion stamp requests. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. COMMUNICATION & INTERACTIONS: Interacts professionally with members. Communicates in a professional manner (proper grammar, punctuation and tone) in both written and verbal communication. Effective listener. Communicates with empathy. Associates member needs based on conversation to G1 products and services. Overcomes basic objection or resistance through conversation. Works as part of a team. Accepts constructive feedback positively and utilize it to help personal and professional development. Ability to have a consultative dialogue by asking effective questions and connecting to answer to solutions offered by G1. Communicates the ""why"", not just the ""how"" or ""what". Overcomes member objections and resistance with a calming and reassuring presence". Demonstrates polished presentation skills, e.g.: Speaks clearly and confidently; Communicates in a clear and concise manner; able to convey complicated information in an understandable manner to the audience. Demonstrates networking skills, e.g.: Asks effective questions and processes answers; speaks with sincerity; uses positive language; makes friends-not contacts; follows-up on networking conversations. Comfortable and calm during conflict resolution dialogues. Polished coaching and leadership skills. Delivers feedback in an objective and effective manner. Effective delegation skills; e.g. knows when to delegate and when to lead. Identifies appropriate and inappropriate behaviors and communicates within the appropriate channels. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: Participates in team meetings. Frequent routine and complex verbal and written communication with the following departments: Branch Network, Home Loan Reps, IT Help Desk, Deposit Account Servicing, Financial Advisors, Member Development Officers, Call Center (MSCC), Fraud Management, MSSI Training, Loan Processing and Underwriting, Operations Advisors, Auditing, and Corporate Services/Facilities. Internal conversations are more research focused (e.g., fraud avoidance and account research) Provides assistance to Branch Management in coaching, performance and corrective action conversations with MSS I, II, and III's. Assist management in leading branch meetings, quarterly security meetings, and daily huddles. EXTERNAL: Frequent transaction related interactions and consultative conversations with members. Follows-up and initiates conversation with potential members identified at marketing and table events. May be required to sign-in outside vendors and visitors as needed. QUALIFICATIONS: EDUCATION: High School or GED required. EXPERIENCE: Minimum two plus year in a leadership role at another financial institution preferred, plus 1.5+ year in a Member Service Specialist III role preferred. BEHAVIORS: Fosters a positive and engaging work environment. Treating others with courtesy and respect. Inspires others through words and actions and embracing G1's mission, vision and core values. Displays positive, outgoing, and empathetic attitude. Punctual and reliable. Results-orientated. Takes on any task required to meet or exceed all team objectives. Takes the initiative to identify, investigate and resolve member issues, including operational and support situations. Willingness and flexibility in taking on new responsibilities as business requires. Willingness to learn and master new and emerging banking technology. Presents Golden Services (Internal/External). Assumes Positive Intent in all communication. Demonstrates and coaches behaviors that are expected of the team (leadership by example). Supports and demonstrates cohesive leadership within the branch. Adept in resolving conflicts in a professional manner. 4. KNOWLEDGE/SKILLS: Functional: Advanced knowledge in the following areas: Federal Rules and Regulations as applied to credit unions, G1 products (consultative), deposit fulfillment (with Subshares) and Fulfillment, Deposit Services, Lending Services, employee handbook, Knowledge Base (G1 policies and procedures), cash handling, teamwork, customer service, Loan Auditing/Reporting, and SIG cards. Technical: Basic knowledge in the following systems/applications: Microsoft Office (Word, Excel, Outlook and PowerPoint), eFunds, EnAct (referrals, uncovering opportunities and reviewing balances), ECM, Springboard, DSUI / TNav, SBO, HRIS (ADP), Concur, Relationship Manager. Proficient adding profiles and updating tasks, activities and notes in EnAct. Proficient in Maestro and LPQ. Advanced knowledge in Bridger--Reporting Capability, Card@Once--Reporting Capability, WireExchange--Approval Knowledge, Staff Pro/Cash Tracker, Kiran, Visa Cats, and Performance Pro. PHYSICAL REQUIREMENTS: Prolonged standing throughout the workday. A teller stool is provided as may be needed Ability to lift up to thirty pounds. Ability to frequently move about the branch to accomplish tasks. Corrected hearing within normal range. A telephone device to enhance hearing will be provided if needed. Corrected vision in the normal range. Possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including an adding machine and typewriter, if needed. LICENSES/CERTIFICATIONS: Certified Notary Public, and successful completion of Medallion certification. THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 12/2/2025

Job Description We are seeking a friendly, detail-oriented, and customer-focused Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, responsible for providing exceptional service and support. Key Responsibilities: - Respond promptly and professionally to customer - Resolve customer complaints and issues with empathy and efficiency - Provide accurate product information and assist with orders, return -Respond promptly and professionally to customers inquiries via in person Qualifications: - Previous experience in a customer service or support role proffered - Excellent communication skills-both verbal and written - Strong problem-solving abilities and attention to detail - Ability to multitask and work in a fast-paced environment - A positive, patient, and professional attitude What We Offer: - Opportunities for growth and advancement - Supportive and collaborative team culture - Onboarding orientation and continuous learning opportunities

Salary: $2,280.95 - $2,725.95, paid bi-weekly Shift Pay: 5% additional pay for evening shift work; 7.5% additional pay for night shift work. Applicants must be able and willing to work any shift of a 24-hour period and any 5 of 7 days. Applicants must be willing to work in any outlying county area, as assigned. EXAMINATION SCHEDULE: * Written Exam (In-person): qualified candidates will be notified five days prior to examination * Physical Agility (In-person): qualified candidates will be notified five days prior to examination Examinations: * Written Exam (Weighted 100%): May include questions regarding language skills, reading comprehension, writing skills, problem solving skills, reasoning ability and accuracy with names and numbers. * A Candidate Orientation Booklet is available on-line. Applicants must attain at least a 70% score on each phase of the examination process. * Physical Ability Exam (Qualifying Only): Physical Requirements: Applicants must have the ability to run a distance of 200 yards within 50 seconds, drag a weight of 100 pounds 22 yards within 20 seconds, and push a 75 pound sled continuously for 30 seconds. Background / Pre-Employment Evaluations (Qualifying Only): An extensive background investigation will be conducted to assess each candidates' overall suitability for employment only as a Youth Services Officer. This evaluation may not indicate present suitability for other safety positions or future suitability as a Youth Services Officer. Candidates must be found satisfactory on all respects on the background evaluation. This position works within the Kern County Probation Department for more information about the department, please view their website here. Minimum Qualifications / Employment Standards: * Completion of 60 semester units or 90 quarter units of college course work from an accredited college or university or any equivalent combination of education and experience. Qualifying experience must be comparable to an entry level youth corrections officer classification in a California Probation Department operated youth facility. The experience may be substituted for education on a ratio of one and one-half years' experience to one year of college; * A valid California Class C driver's license is required at time of appointment. Specialized licenses may be required depending upon assignment. For those positions requiring the use of a firearm while on duty, successful completion of firearms qualification exams are required. Applicants must be citizens of the United States or a permanent resident alien who is eligible for and has applied for citizenship. Applicants must have a reputation of honesty and trustworthiness. A felony conviction will be disqualifying and convictions for misdemeanors and traffic offenses will be assessed on a case-by-case basis. Appointees will be fingerprinted and will be required to pass an extensive background investigation. * Applicants must attach a copy of their transcripts/degree verifying the completion of 60 semester units or 90 quarter units of college coursework, to this application no later than the submission end date listed above. If you are unable to attach your transcripts/degree to this application, you may e-mail them to Tiffany Nacke ********************* Physical Requirements Applicants must have the ability to run a distance of 200 yards within 50 seconds, drag a weight of 100 pounds 22 yards within 20 seconds and push a 75 pound sled continuously for 30 seconds. Medical Examination A thorough physical and psychological evaluation is required. Applicant's state of health must be consistent with the ability to perform the duties of the position as demonstrated by meeting the Board of State and Community Corrections guidelines for vision, hearing and medical screening. Applicants must be free from conditions which would prevent them from performing work required of a Youth Services Officer. Full Job Description: Youth Services Officer Kern County employees provide opportunities that are purposeful to our community. Every employee and every action contributes to the improvement and strengthening of our county. To learn more about Kern County, click here or follow us: Growth Mindset We always encourage our employees to grow and develop. Kern County has a culture of innovation that allows employees to explore creative and more efficient ways to accomplish their work. We provide access to training and continued professional development in an effort to ensure that our employees have opportunities for career growth. Admittance to the examination will require a valid government issued photograph identification. Applicants who are unable to present proper identification must make arrangements with the Human Resources Division prior to the test date. A background check may be conducted for this classification. Following an offer of employment, you may be required to submit to post offer medical and drug screening tests at County expense. This examination will establish an eligible list from which appointments will be made at the Kern County Probation Department. Other permanent and temporary appointments will be made as needed. Successful candidates will remain on the eligible list for a period of twelve-months, unless specified otherwise by the Civil Service Commission. For more information regarding Kern County's recruitment process, please see our FAQ page. Kern County is an ADA compliant and an equal opportunity employer and encourages all qualified individuals from diverse backgrounds to apply.

Service Representative-Ambulatory Services Job Number: 1308029 Posting Date: Nov 22, 2024, 12:03:46 AM Description Job Summary: Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision. Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines. Member and patient needs should be the primary focus of ones actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Establishes and builds rapport and cooperative relationships with the public/members/ staff. Responds quickly to meet member/patient needs and resolve problems using good judgment. Functionality may differ based upon operational setting. Essential Responsibilities: Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. Customer Service (Greeting, navigating, instructing/educating) Greets members/patients and provides reception services, to include directing and assisting members in navigating through the medical center. Provides wayfinding to appropriate care locations/departments as availability allows. Provides direction and instructional guidance to patients who are unable to perform check-in services independently via KP interactive and emerging technologies. Provides coordination of services to address member needs related to benefits, finance and other member services utilizing available technology. Provides reception for designated area(s); verifies patients visit with pre- established appointment scheduling; registers patients; verifies and selects appropriate insurance coverage including confirmation of alternate insurance, and assists members at designated KP interactive and emerging technologies and on all Kaiser Permanente sponsored electronic devices and technologies. Provides patient information to family members, following established patient confidentiality guidelines. Provides patients with assistance and education with regard to the use of KP interactive and emerging technologies. Demonstrates flexibility when addressing various member issues and needs related to operations and member services. Follows KP Service Standards. General Job Functions: Schedules member and non-member appointments and follow-ups, by telephone, mail, electronically or in person utilizing Kaiser Permanentes computer systems as directed by provider or pre-established protocol. Ensures current schedules are accurate, makes authorized changes as appropriate. Verifies members benefits, notifies member of applicable cost share and updates patients demographics information to include all patient registration and billing information. Escalate any issues as appropriate. Directs patients to waiting areas. Obtains relevant information to determine priority appointment time/date, confirms appointment changes due to cancellations and notifies patients of available alternate times, schedules/registers for follow up appointments, tests and procedures. Answers calls and relays messages to staff. Distributes questionnaires, various medical/authorization/insurance forms, patient communication materials, and completes statistical reports as requested. Provides patient instructions as appropriate. Performs related clerical duties as required, such as direct booking, copying, etc. Performs related clerical duties in support of Clinic Strategic Goals and Proactive Office Encounters. Provides telephone reception for designated area by screening and referring incoming calls to appropriate staff; takes and relays messages; gives out general or procedural information. May assist in orienting new employees. Maintains courteous relations with patients and staff. Follows Labor Management Principals. May perform other duties as required. Cash Handling Follows Kaiser Permanente cash safeguarding and cash handling policies and procedures. Determines and collects appropriate payments for services and products (where applicable) rendered as required per health plan coverage and the established fee schedule; informs member of account balance information; collects and documents in the computer system receipt of a variety of financial and non-financial forms and reviews with members as appropriate; directs patients to waiting areas. Carries out appropriate cash control procedures of balancing total revenue received with computer system cash drawer to ensure accuracy; completes closing process in the computer system and deposits daily revenue securely in safe. Additional duties for Service Representatives in Optical Services to include: Coordinates eyewear for delivery to patient. Communicates with the Optical Lab, Contact Lens Distribution Center, and other Optical Centers to manage eyewear order logistics Assists with inventory control procedures Additional duties for Service Representative in Laboratory to include: Explains proper specimen collection to members, rejects unsatisfactory specimens. Assures all pertinent information is entered into system during accessioning. Updates and maintains all necessary logs. Accessions laboratory requests in Health Connect/Laboratory Information System. Maintains all printers - sorts and distributes results from printer processing. Performs pre-analytical phase testing by centrifuging, separating, bar coding and transporting specimens. Qualifications Basic Qualifications: Experience Must successfully pass basic computer literacy test and demonstrate keyboarding proficiency. Must successfully pass cash handling skills test Must pass Customer Service Assessment test Education High School Diploma or GED required. License, Certification, Registration N/A Additional Requirements: Experience in using multi-line telephones Recent experience in customer service Must be able to work in a fast paced environment and meet established department performance standards and guidelines. Cash handling or equivalent experience Effective written and oral communication skills Preferred Qualifications: Experience in medical office background, cashiering and or equivalent experience and medical terminology Knowledge of Kaiser Permanentes computer systems Demonstrates ability to deal with internal and external customers Ability to prioritize and multi task. For Optical Department - recent front-line service industry experience preferred Notes: Must be prepared to stand for extended periods of time and promote emerging technologies and provide exceptional care experience. This will be an on-call position that will cover all shifts at all locations in Kern, to meet operational need. Primary Location: California-Bakersfield-Stockdale Medical Offices Regular Scheduled Hours: 1 Shift: Variable Working Days: Sun, Mon, Tue, Wed, Thu, Fri, Sat, Start Time: 05:30 AM End Time: 11:30 PM Job Schedule: Call-in/On-Call Job Type: Standard Employee Status: Regular Job Level: Entry Level Job Category: Administration, Clerical and Support Services Public Department Name: Stockdale MOB - Reception/Cashier-Day - 0806 Travel: Yes, 100 % of the Time Employee Group: B15|UFCW|Local 770 Posting Salary Low : 22.65 Posting Salary High: 26.12 Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.Click here for Important Additional Job Requirements. Share this job with a friend You may also share this job description with a friend by email or social media. All the relevant details will be included in the message. Click the button labeled Share that is next to Submit.

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $16 - $17.5 per hour Salary Range: 16.9 - 18.4 We are an equal opportunity employer and participate in E-Verify in states where required.

Job DescriptionBenefits: 401(k) matching Bonus based on performance Competitive salary Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. As an Agent Team Member, you will receive... Hourly pay plus commission/bonus Valuable experience Growth potential/Opportunity for advancement within my agency Requirements Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Successful track record of meeting sales goals/quotas preferred Excellent interpersonal skills Excellent communication skills - written, verbal and listening Self-motivated Proactive in problem solving Dedicated to customer service Bilingual - Spanish preferred Life and Health license (must be able to obtain) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.

Accurately process teller transactions, such as deposits, withdrawals, transfers, sale or processing of negotiable instruments, etc. Provides exceptional member service to all members The ability to work at any location as needed. Takes an active role in branch member service programs by greeting all members, learning their names, and meeting their banking needs by introducing credit union products and services. Go the ‘extra mile' to build trust relationships, customer loyalty, and satisfaction. Supports the branch team to achieve service and benchmark goals. Participates in all assigned employee development programs in support of the Credit Union's commitment to our values and mission. Resolves routine issues and directs complex issues to the appropriate management staff member. Balances currency, coins, and checks in cash at the end of shift and compares totaled amounts with data displayed on the core processing system; secures cash. Perform other duties and projects as assigned. Able to meet branch transaction and service benchmarks through goal attainment. Requirements Requirements High school degree or equivalent. Ability to be Bonded Minimum of one year of Hospitality Experience Ability to work Monday- Saturday between the hours of 8:30-6:15 at all branch locations. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards. Self-motivated and excellent communication skills Able to travel to cover other branches for training or staffing as needed. Prior banking and/or credit union experience is preferred. Experience with the core platform, Jack Henry, is preferred. Fluency in Spanish is a plus. Cash Handling experience is a plus. Ensures compliance with all safety, security, and compliance programs, including but not limited to BSA, AML, OFAC, Branch Security, and Safety. Salary Description $18.50 - $20.50

Job Description OUR CORE VALUES Valley Strong Credit Union is a values-driven organization. Our Core Values are at the center of everything we do and are the driving force behind our mission: We help people and communities prosper. Everyone Counts - We promote a diverse and fair workplace to better serve our Members, Team Members and Communities, fostering an environment of transparency, trust, and respect. Innovate Boldly - We dream big, challenge the status quo, move with agility, and embrace data-driven decisions. We listen and continuously make the impossible possible. Embrace the Fun! - We take joy in our work by welcoming kindness, integrity, and authenticity. Own It - Valley Strong is ours to grow. We hold ourselves accountable to doing our best work every day and are empowered to do what's right. POSITION SUMMARY Provides exceptional Member experience throughout our communities. The ideal candidate provides detailed information and promotes credit union products and services to build relationships. Processes monetary transactions within assigned limits, maintains accurate records and balances each day's transactions in accordance with established policies and procedures. Proactively engages with Members to identify products and services designed to assist them in achieving their financial goals. Answers questions and directs Members to appropriate department for specialized services. Team Members are empowered to make the Member experience effortless and seamless. Creates an environment of trust by “doing what's right.” ESSENTIAL DUTIES Processes financial transactions including deposits, withdrawals, transfers, payments, and general ledger entries while maintaining a cash drawer. Provides services to Member, including but not limited to cashier's checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance. Knowledgeable in all tools, products, and services to provide answers and assistance to Members' questions or concerns. Utilizes basic sales techniques to deepen existing Member relationships, often while processing transactions. Maintains responsibility for all cash controls and follows proper balancing procedures. Identifies Members' needs, cross-sells and refers Members to appropriate business partners. Recommends alternative channels such as online, mobile, and digital solutions. Identifies and reports fraudulent activity to prevent potential loss to credit union. Assists in the proper operation of the ATM and Teller Cash Dispenser units including, but not limited to, replacing receipt cartridge, clearing a blockage, etc. Checks acceptance approval within assigned limits. Ensures confidentiality of all Member and credit union information. Efficiently and accurately processes all Member transactions on multiple systems. Reviews and maintains knowledge of products, fees, and policies, and stays current on offerings to make product suggestions with assistance. Understands the role in sales growth and meets branch-assigned and individual goals. Performs other duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to Members and other Team Members at the organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute dividends and interest. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written or oral form. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. The Team Member occasionally must lift and/or move up to 10 pounds. Ability to stand for long periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OTHER SKILLS AND ABILITIES Must be able to process transactions in an efficient manner. Must be able to communicate policies and procedures to Members in an easily understood and professional manner. Must comply with all Bank Secrecy Act (BSA) and other Anti-Money Laundering (AML) laws and regulations, as they pertain to federal guidelines and internal policies and procedures.

Replies within 24 hours Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member's accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occassionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. Compensation: $16.50 per hour JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

JOB TITLE: Member Service Specialist III DEPARTMENT: Branch Channel Delivery STATUS: Non- Exempt PAY SCALE: $23.50 - $23.50 Hourly GENERAL DESCRIPTION:Provide members the highest level of service available in an efficient and courteous manner. Process monetary transactions within assigned limits, maintain accurate records and balance each day's transactions in accordance with established policies and procedures. Proactively engage with members to identify products and services designed to assist them in achieving their financial goals. Answer questions, and direct members to appropriate department for specialized services. TASKS, DUTIES, FUNCTIONS: Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer. Provides Golden 1 services to member, including but not limited to cashier's checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance. Assesses members needs while processing transactions. Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system. Identifies and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union. Assists in the proper operation of the ATM and Teller Cash Dispenser Units including, but not limited to, replacing receipt cartridge, clearing a blockage, etc. May be required to take the lead for open and closing responsibilities in the absence of MSS IV and above. Activates alarm. Verifies signature cards in ECM (Enterprise Content Management). Check acceptance approval within assigned limits. Ensures confidentiality of all member and credit union information. Maintains current knowledge of all Golden 1 products and services, as well as of policies and procedures for teller functions. Performs additional responsibilities essential to the operations of the branch (TCR, SBO, Safe deposit box, etc...), as needed. Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members' financial service needs to ensure members are provided with meaningful financial solutions. Mentors and advises MSSI's and MSSII's. Develops coaching and leadership skills by observation and training courses. Engages in consultative dialogue with members to identify current and future financial needs and documents in EnAct system. Enroll members in the different channels that Golden 1 uses: online, mobile, etc. Refer member's home lending/investment needs to the appropriate business partner through EnAct referrals. Process consumer loan applications and completes the fulfillment of loan when appropriate. Approves signature cards. Audits loan reports and provides coaching as needed to avoid future errors. Provide approvals based on authorized limits as assigned by the Branch Manager. Notarizes member documents (certification of trust, etc.). Collects medallion stamp request information and sends to MSS IV or above for approval. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. COMMUNICATION & INTERACTIONS: Interacts professionally with members. Communicates in a professional manner (proper grammar, punctuation and tone) in both written and verbal communication. Effective listener. Communicates with empathy. Associates member needs based on conversation to G1 products and services. Overcomes basic objection or resistance through conversation. Works as part of a team. Accepts constructive feedback positively and utilize it to help personal and professional development. Ability to have a consultative dialogue by asking effective questions and connecting to answer to solutions offered by G1. Communicates the ""why"", not just the ""how"" or ""what". Overcomes member objections and resistance with a calming and reassuring presence Demonstrates polished presentation skills, e.g.: Speaks clearly and confidently; Communicates in a clear and concise manner; able to convey complicated information in an understandable manner to the audience. Demonstrates networking skills, e.g.: Asks effective questions and processes answers; speaks with sincerity; uses positive language; makes friends-not contacts; follows-up on networking conversations. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: Participates in team meetings. Frequent routine and complex verbal and written communication with the following departments: Branch Network, Home Loan Reps, IT Help Desk, Deposit Account Servicing, Financial Advisors, Member Development Officers, Call Center (MSCC), Fraud Management, MSSI Training, Loan Processing and Underwriting. Internal conversations are more research focused (e.g., fraud avoidance and account research) EXTERNAL: Frequent transaction related interactions and consultative conversations with members. Follows-up and initiates conversation with potential members identified at marketing and table events. May be required to sign-in outside vendors and visitors as needed. QUALIFICATIONS: EDUCATION: High School or GED required. EXPERIENCE: Minimum two plus year of prior experience in a banker role at another financial institution or customer relationship building role preferred, plus and 1 year as a Member Service Specialist II or teller role at Golden 1 or another financial institution preferred. BEHAVIORS: Fosters a positive and engaging work environment. Treating others with courtesy and respect. Inspires others through words and actions and embracing G1's mission, vision and core values. Displays positive, outgoing, and empathetic attitude. Punctual and reliable. Results-orientated. Takes on any task required to meet or exceed all team objectives. Takes the initiative to identify, investigate and resolve member issues, including operational and support situations.\ Willingness and flexibility in taking on new responsibilities as business requires. Willingness to learn and master new and emerging banking technology. Presents Golden Services (Internal/External). Assumes Positive Intent in all communication. 4. KNOWLEDGE/SKILLS: Functional: Excellent oral and written communication skills. Advanced knowledge in the following areas: Federal Rules and Regulations as applied to credit unions, G1 products (consultative), deposit fulfillment (with Subshares) and Fulfillment, Deposit Services, Lending Services, employee handbook, Knowledge Base (G1 policies and procedures), cash handling, teamwork, and customer service. Technical: Basic knowledge in the following systems/applications: Microsoft Office (Word, Excel, Outlook and PowerPoint), eFunds, Bridger, Card @ Once, EnAct (referrals, uncovering opportunities and reviewing balances), ECM, Springboard, DSUI / TNav, Wire Exchange, SBO, HRIS (ADP), Concur, Relationship Manager. Proficient adding profiles and updating tasks, activities and notes in EnAct. Proficient in Maestro and LPQ. PHYSICAL REQUIREMENTS: Prolonged standing throughout the workday. A teller stool is provided as may be needed. Ability to lift up to thirty pounds. Ability to frequently move about the branch to accomplish tasks. Corrected hearing within normal range. A telephone device to enhance hearing will be provided if needed. Corrected vision in the normal range. Possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including an adding machine and typewriter, if needed. LICENSES/CERTIFICATIONS: Certified Notary Public, if required for specific branch. REV. 5.11.2023