Membership specialist work from home jobs - 537 jobs
Client Experience Specialist (Licensed) - Arizona Time US Based Remote
Anywhere Real Estate
Remote job
**Client Experience Specialist (licensed)**
The **Client Experience Specialist** is a service minded professional who manages all non-licensed and limited licensed aspects of the transaction, from contract to close, to create a seamless experience for the agent, consumer and all deal parties. You are part of a collaborative team that is enhancing the way that Coldwell Banker is doing business by eliminating the friction and simplifying the transaction process.
The key to success in this role is the ability to multitask, solve problems and communicate effectively with agents, clients, third parties and internal operations. As a trusted professional, you provide our agents, homebuyers, and sellers, the confidence that their transaction is in reliable and skillful hands.
**This position is 100% remote and will support various markets, primarily** **_in Arizona_** **. The ideal candidate will be able to work on Arizona time.**
**Responsibilities:**
+ Perform non-licensed administrative tasks for real estate agents. Identify and manage the contractual dates and deadlines and ensure the transaction is closed in a timely, efficient, and accurate manner.
+ Ensure your real estate license remains in good standing to perform authorized licensed tasks, including drafting contract addendums and amendments.
+ Collaborate closely with agent services department, agents or other third parties to ensure all proper documentation has been received for compliance in the transaction file in the appropriate systems.
+ Organize all transaction details in applicable systems while providing continuous updates to the agent, client and third parties.
+ Serve as all deal stakeholder's point-of-contact for agents and their clients through closing, which includes obtaining documentation or information needed for clear to close.
+ Own and execute full end-to-end transaction processing by entering transaction-related expenses, verifying accuracy of details, preparing commission invoices, calculating and finalizing commission payments, and proactively resolving discrepancies to ensure timely and accurate agent payouts.
+ Regularly update and manage communication with all parties involved in the transaction.
+ Prioritize service to the agent and all parties with a positive and engaging attitude to create a seamless experience.
**Experience:**
+ Minimum of 2 years Real Estate/mortgage/title administration/transaction coordination experience required.
+ Active real estate license in good standing, preferably in AZ.
**Competencies:**
To perform the job successfully, an individual should demonstrate the following competencies:
+ **Self-motivated** - able to work independently with a sense of urgency in a fast-paced, high volume paperless environment.
+ **People first approach** - keeping the agent and consumer at the center of the transaction by anticipating their needs to provide exceptional customer service throughout the transaction process.
+ **Technical** - ability to learn and navigate multiple software systems with an elevated level of competency while demonstrating comfort with transaction management and financial tools.
+ **Analytical Thinking & Transaction Accuracy** - able to apply strong critical thinking and problem-solving skills to ensure precise management of financial details such as expenses, invoices, and commission calculations while analyzing data to identify discrepancies, resolve issues promptly, and maintain compliance and data integrity.
+ **Process Management** - able to effectively manage end-to-end workflows, prioritize tasks, and ensure timely completion of transaction processing.
+ **Partnership/Collaboration** -the individual remains open to others' ideas and exhibits willingness to try new things.
+ **Oral/Written Communication** -the individual speaks clearly and persuasively in positive or negative situations to clearly advise and resolve any issues.
+ **Quality Assurance** -demonstrates accuracy and thoroughness and monitors their own work to ensure quality.
+ **Adaptability** - the individual adapts to changes in the work environment, prioritizes and manages competing demands, and can deal with frequent changes or delays while remaining resilient.
+ **Building Collaborative Relationships** - the individual develops, maintains, and strengthens partnerships with agents and colleagues while providing information and support.
**Anywhere is proud to offer a comprehensive benefits package to our employees including:**
+ Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
+ 401(k) savings plan with company match
+ Paid Time Off to Include Holidays, Vacation Time, and Sick Time
+ Paid Family & Paternity Leave
+ Life Insurance
+ Business Travel Accident Insurance
+ All employees receive access to LinkedIn Learning
+ Tuition reimbursement for approved programs
+ Employee Referral Program
+ Adoption Assistance Program
+ Employee Assistance Program
+ Health and Wellness Program and Incentives
+ Employee Discounts
+ Employee Resource Groups
Coldwell Banker (******************************** is one of the world's leading brands for the sale of million-dollar-plus homes and one of the largest residential real estate brokerage franchisors, with approximately 2,800 franchise and company owned offices and over 99,000 independent sales associates in the United States, Canada and 40 other countries. Coldwell Banker is a subsidiary of Anywhere Real Estate Inc.
Anywhere Real Estate Inc. (************************ **(NYSE: HOUS) is moving real estate to what's next.** Home to some of the most recognized brands in real estate Better Homes and Gardens Real Estate (*********************** , Century 21 (*************************** , Coldwell Banker (******************************** , Coldwell Banker Commercial (****************************** , Corcoran (************************** , ERA (********************* , and Sotheby's International Realty (*********************************** , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
**At Anywhere, we are empowering everyone's next move - your career included.** What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. **We pursue talent** - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. **We value our people-first culture,** which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report (********************************************************************** .
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
+ Great Place to Work
+ Forbes World's Best Employers
+ Newsweek World's Most Trustworthy Companies
+ Ethisphere World's Most Ethical Companies
EEO Statement: EOE including disability/veteran
$33k-59k yearly est. 2d ago
Looking for a job?
Let Zippia find it for you.
Customer Support Specialist
Brilliance Canada
Remote job
We are growing and hiring Customer Service Representatives to manage incoming customer queries and field questions regarding policy information. You will also process payments, modifications, and escalate complaints across a number of communication channels. A successful candidate would need to be high energy, customer centric, have a friendly demeanor, display empathy, patience and have experience working in the insurance industry, call center and proficient in computers. REMOTE OPPORTUNITY.
Job Description:
We Are: Covenir is a company with a startup attitude with the support of a corporation. In the last three years we have experienced tremendous growth and have quickly become one of the go to companies for business process outsourcing.
You Are: Someone with a few years of call center/customer service/office support experience or someone with a lot of experience looking to make a career change. You enjoy working a flexible schedule in a team environment around a lot of great people. You need a fast-paced environment where no two days are the same and you understand how to be the face/voice of a company.
Responsibilities Include:
Work with our insurance provider clients and deliver great overall customer service
Take in a high volume of calls, communicate via email and letters as appropriate
Document all client communication across several platforms
Be the point person for our clients as well as their customers
Qualifications:
2+ years of customer service experience in a call-center environment
Demonstrated communication, organizational and interpersonal skills
Intermediate proficiency in Microsoft Office
Strong independent problem solving and analytical skills
Preferred Qualifications:
4+ years of insurance experience (insurance agent license a plus!)
Bilingual (Spanish/English)
Associate's degree
Worker Type:
Number of Openings:
3
$44k-68k yearly est. 4d ago
Customer Service Specialist - Work From Home
American Income Life Ao 4.2
Remote job
About the job Customer Service Specialist - Work From Home About Us We are the worlds only 100% union-label supplemental benefits provider, proudly serving over 40,000 unions and associations worldwide. For more than 60 years, weve specialized in delivering supplemental and permanent benefit solutions to hardworking families who depend on us for financial protection and peace of mind.
Position Overview
Were seeking motivated, service-oriented individuals to join our remote team. Youll work directly with union members who have requested benefits informationhelping them understand their options and guiding them through the enrollment process.
Key Responsibilities
Manage inbound and outbound calls with prospective clients
Schedule and conduct virtual benefits presentations
Educate members on available programs and coverage options
Accurately complete applications and related documentation
Maintain high service standards and organized client records
Participate in ongoing leadership training and development
Qualifications
Excellent communication and interpersonal skills
Positive, energetic, and professional attitude
Customer service or sales experience (preferred, not required)
Basic computer skills and comfort in a digital work environment
Team player with the ability to collaborate at all levels
Legally authorized to work in the U.S. or Canada
What We Offer
Full benefits package after initial period
100% remote work no commuting required
Flexible scheduling to fit your lifestyle
Weekly pay plus performance-based monthly bonuses
Annual incentive trips to destinations like Cancun, the Bahamas, and Las Vegas for top performers
Clear career growth paths with fast-track promotion opportunities
If you're passionate about helping others, eager to grow in a supportive environment, and ready for a career that offers flexibility, growth, and high earning potential apply today and take the first step toward a meaningful future.
$34k-43k yearly est. 2d ago
Online Customer Support Specialist (REMOTE)
Ao Globe Life
Remote job
Job Title: Online Customer Support Specialist - Remote Job Type: Full-Time / Part-Time About the Job Are you ready to kickstart your career in a fast-growing industry with no prior experience required? Join one of the nation's leading supplemental benefits providers, proudly serving families for over 65 years. We're actively hiring Entry-Level Benefits Representatives who are eager to learn, grow, and build a successful career-all from the comfort of their home.
This is a great opportunity for recent high school graduates, college students, career changers, or anyone seeking a remote entry-level job with real potential.
Key Responsibilities:
Provide friendly, helpful support to customers regarding their benefits
Educate clients on available supplemental health and life insurance options
Answer questions, schedule virtual consultations, and walk customers through coverage
Learn and stay up to date with our products, services, and training tools
Help clients choose the most effective and affordable benefit plans
Collaborate in a team environment while working independently
What You'll Need to Succeed:
No experience required - we'll train you!
A strong work ethic and eagerness to learn
Great communication and people skills
Basic computer literacy and ability to use video conferencing tools
Professional attitude with a positive mindset
Must be 18 years or older and eligible to work in the U.S.
We're Looking For Someone Who Is:
Looking to build a long-term career with advancement potential
Reliable, self-motivated, and goal-oriented
Comfortable speaking with people and enjoys helping others
A team player who takes pride in their work
Benefits & Perks:
Remote position - work from home anywhere in the U.S.
Weekly pay and performance-based bonuses
Residual income for long-term earnings
Paid company trips and travel incentives
Full training provided - no experience needed
Flexible schedule (full-time or part-time)
Opportunities to advance into leadership and management roles
Apply Today!
Start a rewarding career in customer service and sales from the ground up. We're hiring now-no degree or experience needed. If you're ready to learn, grow, and thrive in a remote, entry-level position, apply now and join a team that values your potential.
Powered by JazzHR
$32k-46k yearly est. 2d ago
Remote Customer Service Specialist - Employee Benefit Administration
Activus Connect
Remote job
We are seeking a dedicated and knowledgeable customer service representative to join our team and provide exceptional customer service and support regarding employee benefits, 401K plans, and payroll inquiries, and other benefit and time off related inquiries. The ideal candidate should possess excellent communication skills, a strong attention to detail, and a solid understanding of benefits administration and payroll processes. This role involves addressing customer queries, resolving concerns, and assisting employees with accurate information to ensure their overall satisfaction.
Responsibilities:
Customer Support: Serve as the first point of contact for employees' inquiries related to benefits, 401K plans, and payroll matters, health insurance, or supplemental insurance plans as needed through inbound calls.
Issue Resolution: Identify and troubleshoot employees' concerns and issues, providing efficient solutions or escalating complex matters to appropriate internal departments.
Documentation: Maintain detailed and organized records of all interactions, inquiries, and resolutions in the company's customer relationship management (CRM) system.
Education and Guidance: Offer guidance and explanations to employees on benefit enrollment processes, retirement planning, investment options, and any updates to payroll policies.
Policy Knowledge: Stay updated on company policies, industry regulations, and compliance requirements to provide accurate information and ensure consistent service quality.
Qualifications:
High school diploma or equivalent is required.
Proven experience in a customer service or call center role, ideally with a focus on employee benefits, 401K plans, or payroll inquiries.
Strong interpersonal and communication skills, with the ability to explain complex concepts in a clear and understandable manner.
Familiarity with benefits administration platforms, retirement plans, and payroll systems is highly desirable.
Exceptional problem-solving skills and the ability to handle challenging situations with empathy and professionalism.
Detail-oriented with excellent organizational and multitasking abilities.
Availability to work flexible shifts, based on call center needs.
Demonstrated commitment to delivering outstanding customer experiences.
If you are passionate about assisting employees with their benefits, 401K, and payroll inquiries and are dedicated to delivering top-notch customer service, we encourage you to apply for this rewarding position. Join our team and be an essential part of providing a positive employee experience.
Activus Connect is only hiring for this role within the United States at this time.
Pay Rate:
$15.25 per hour during training
$17.00 per hour once you reach production
Benefits:
Paid time off
Community time
Referral program
Dental and Vision Insurance
Health Insurance
Completely remote work
Technical Requirements:
You will need to have your own equipment for this position as outlined below:
Desktop or Laptop Computer (Tablets, Chromebooks, WinBooks, Macs, or Virtual Machines etc are not permitted)
Processor: i5 or newer (or Ryzen 5+) 2GHZ processing power or better
Minimum 8GB RAM
256 GB SSD
You must have administrator access on the computer you are using.
Windows 11 OS
High Speed Internet Access with 20MBPS Download and 20MBPS Upload or better
You are unable to use a wireless internet connection for this position, you must be hardwired with a hardline cable or DSL connection.
VPN's are not permitted while on the clock
Dual Monitors, at least 20 inch.
Wired USB headset Plantronics Model 3310 or 3320
Webcam for meetings and training
All peripherals must be hardwired for use (keyboard, mouse, etc.)
$15.3-17 hourly 2d ago
TurboTax Customer Service Specialist - Remote ($18.50 per hour plus Bonus)
Turbotax
Remote job
Work from home with TurboTax Product Expert
Get paid $18.50 per hour¹
Get a $405 Certification bonus³
Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴
Earn an additional $5/hr from April 9-15 for all hours worked
Fast 24 hour Certification³
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We'll give you amazing continuous support for everything.
Get paid $18.50 per hour¹
Earn a $405 Bonus just for participating in getting certified as a TurboTax Product Expert³
$5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify
Certification takes place over 3 days
Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday⁴
Minimum 25 hours per week required, want to work more? Go for it!¹
You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate
Required Experience & Skills To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:
This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.
Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically.
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.
$26k-34k yearly est. 2d ago
Treasury Services Specialist
Allied 3.9
Remote job
This position is geared toward being the subject matter expert concerning the daily Treasury Services processes. This role will perform typical Analyst level tasks while supporting the Treasury Services team with any day-to-day issues and concerns. This position is responsible for building out processes and providing additional training to the Treasury Services team.
ESSENTIAL FUNCTIONS
Complete Monthly Reconciliations of client accounts through Great Plains
Process New business banking setup (BPO & ASO)
Make existing business banking changes (BPO & ASO)
Vendor maintenance for print fulfillment
VCC/EFT Implementation & support
Complete Check Tracer processes
Positive Pay submission
Create and implement new processes as needed
Lead new hire and existing team member training as needed
Other duties as assigned
EDUCATION
Bachelor's degree in accounting, or equivalent work experience required.
EXPERIENCE AND SKILLS
A minimum of 2 years' experience as a Treasury Analyst required
Must be detailed oriented
Excellent written and verbal communication skills required.
Excellent organizational and time management skills required.
Proficient with Microsoft Office Suite, Excel, Word, or similar software required
Experience with financial management systems, such as Great Plains or similar
Good computer skills with programs such as MS Excel, Access, and Power BI.
Exceptional analytical and problem-solving skills.
Strong financial and mathematic abilities.
Excellent verbal and written communication skills.
Strong time management and organizational abilities
POSITION COMPENTENCIES
Communication
Customer Focus
Accountability
Functional/Technical Job Skills
PHYSICAL DEMANDS
This is an office environment requiring extended sitting and computer work
WORK ENVIRONMENT
Remote
Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Compensation is not limited to base salary. Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend.
Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.
Protect Yourself from Hiring Scams
Important Notice About Our Hiring Process
To keep your experience safe and transparent, please note:
All interviews are conducted via video.
No job offer will ever be made without a video interview with Human Resources and/or the Hiring Manager.
If someone contacts you claiming to represent us and offers a position without a video interview, it is not legitimate. We never ask for payment or personal financial information during the hiring process.
For your security, please verify all job opportunities through our official careers page: Current Career Opportunities at Allied Benefit Systems
Your security matters to us-thank you for helping us maintain a fair and trustworthy process!
$41k-60k yearly est. 2d ago
Senior Resolution Specialist
Arthur J Gallagher & Co 3.9
Remote job
Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership-and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.
Overview
Salary: up to $165,000 per year, dependent upon experience
Jurisdictions: Open to Any
Licenses: must be willing to obtain all licenses stated by manager within specified timeframe
Location: This role is eligible for fully remote work.
Claims Background: Medical Malpractice - Long Term Care
How you'll make an impact
* Analyzes coverage and settles the most complex and challenging claims within Gallagher Bassett's specialty claims areas (excluding workers' compensation).
* Handles the full life cycle of all assigned claims files, from intake to resolution.
* Determines coverage applicability and defense obligations independently.
* Conducts thorough investigations and analysis to assess exposure and develop settlement strategies and action plans.
* Drafts and issues reservation of rights and coverage denial letters.
* Negotiates settlements with clients, client attorneys, and Public Adjusters.
* Engages with all parties involved in the claims process; may recommend retaining outside experts when appropriate.
* Prepares reserve and settlement authority requests for both client and carrier approval.
* May act as a client advocate with carriers to ensure proper handling of claims, including scoping, estimating, and addressing coverage issues.
* Possesses solid understanding of claims processing and the insurance brokerage business.
* Demonstrates deep knowledge of industry-specific terminology, case law, and specialized claims areas.
* Handles claims in alignment with client and corporate policies, best practices, and all regulatory and ethical standards.
* Provides guidance and mentorship to junior adjusters.
* Capable of handling a full caseload independently and effectively.
About You
Potential candidates should have the following:
Claims Background: Medical Malpractice - Long Term Care
Jurisdictional Experience: Any
Active Adjusters' licenses: must be willing to obtain all licenses stated by manager within specified timeframe
As a key member of our Claims Adjuster team, you will:
Investigate, evaluate, and resolve complex Medical Malpractice claims, applying your claims experience and analytical skills to make informed decisions and bring claims to resolution.
Work in partnership with our clients to deliver innovative solutions and improve the claims management process
Think critically, solve problems, plan, and prioritize activities to optimally serve clients
REQUIRED QUALIFICATIONS:
* High school diploma.
* Minimum of 5+ years of experience handling claims within the applicable specialty area (Medical Malpractice).
* Proven ability to handle complex and challenging claims issues at a senior adjuster level.
* Licensed and/or certified in all applicable states, or able to acquire necessary licenses per local requirements.
* Familiarity with accepted industry standards and practices.
* Proficient with relevant claims management and business software.
DESIRED:
Bachelor's Degree
Law Degree (JD)
Litigation Experience
10+years of prior experience adjusting claims in applicable specialty area
Experience in claims as well as the insurance legal and regulatory environment
#LI-TJ1
#GBTopJob
$33k-53k yearly est. 7d ago
Customer Service Specialist
Calculated Hire
Remote job
Service Scheduling Administrator (SSA)
Part-Time | Fully Remote After Training
Training Location:
Charlotte North Ops Center
115 Rhyne Road, Charlotte, NC
Training is conducted onsite, five days a week.
Work Schedule & Mobility:
Onsite for training; fully remote after training
Part-time role (minimum 22 hours/week)
Hours may increase to 36+ per week if the contingent worker is available
Required availability:
Weekends: 7:00 AM - 6:00 PM
Holidays: 7:00 AM - 4:00 PM
Position Purpose:
The Service Scheduling Administrator (SSA) is responsible for assigning, routing, and adjusting workloads for field service personnel to support daily operations, customer service commitments, and emergency response. This role serves as a critical point of contact for technicians, first responders, and emergency customers, ensuring timely, accurate, and professional resolution of service needs.
The SSA supports after-hours operations and contributes to maintaining 24/7/365 emergency coverage across the service area.
Nature & Scope
The SSA supports the Planning & Progression Department, a centrally-led and regionally-executed team responsible for receiving, routing, and assigning all service orders for the Natural Gas Business Unit.
This role requires:
Independent judgment and analytical skills to optimize workloads in a dynamic operational environment
The ability to assess service calls and emergencies and apply appropriate human relations skills
Coordination of service and emergency response across a three-state service area operating 24/7/365
Operational Impact:
Supports approximately 350 Service Technicians
Helps manage an average of 56,000 emergency calls annually
Key Responsibilities:
Assign, route, and adjust daily workloads for field service personnel
Answer inbound calls from technicians, first responders, and emergency customers
Handle complex calls requiring research, follow-up, and sound judgment
Monitor service workflows and adjust schedules as operational conditions change
Ensure timely, accurate resolution of customer inquiries and emergencies
Support after-hours technician operations and emergency response coverage
Required Skills & Qualifications:
Strong analytical, problem-solving, and decision-making skills
Ability to multitask and prioritize in a fast-paced, high-volume environment
Excellent communication and customer service skills
Ability to remain calm and professional during emergency situations
Education Requirement:
High School Diploma or GED required
$27k-35k yearly est. 3d ago
Membership Specialist, Non Exempt, Part Time, 20-25 Hours Per Week. $15.45 Per Hour
Girl Scouts of Central Indiana 3.6
Remote job
Girl Scouts of Central Indiana embrace an inclusive culture. We value diversity, equity, and inclusion across all identities. We are committed to continual learning and to a culture of safety and wellbeing in which individuality is celebrated and everyone is valued and respected. Everyone is welcome to bring their authentic selves into our space.
Girl Scouts of Central Indiana serves 45 Indiana counties, nearly more than 16,000 Girl Scouts and 10,000 adult volunteers. We are the proud facilitators of Girl Scout camp at five Indiana locations, conveners of thousands of Girl Scout programs with nearly 600 community partners and serve thousands more community members each year at our STEM Center of Excellence and Founders Lodge Event and Conference Center.
What You Will Do:
The MembershipSpecialist is a part time remote position that supports all functions of membership recruitment, retention, and program.
The MembershipSpecialist is responsible for recruiting girls as well as volunteers in targeted communities and is responsible for support of Girl Scout Leadership Experience program for girls; as well as; volunteers in targeted communities.
How You Will Lead:
· Assist with the retention of adults and girls for on time renewal.
· Call all leaders, girls, and families around upcoming local programs and events in their areas.
· Conduct Monthly touchpoints for leaders (except first year leaders) and work with the Community Action Director to document.
· Assist with Starter Troops for failed troops that lose leadership, while following Starter Troop best practices from GSUSA.
· Deliver fliers and other marketing materials to designated locations in a timely manner.
· Attend community and school events, while sharing information about local Girl Scout opportunities.
· Attend all Specialist meetings and training required for MembershipSpecialists.
· Work with the Community Action Director to identify and schedule locations for starter troops.
· Facilitate starter troops for girls on waitlists or as opportunities for participation based on best practices from GSUSA.
· Ensure participants in starter troops are registered members.
· Cultivate leadership throughout starter troop meetings to ensure transitional leadership at completion.
· Serve as a role model and Girl Scout representative to girls and adults.
· Must complete regular program assessments and evaluations so that improvements needed to be made will be made as soon as possible.
· Keep an accurate calendar and hours for payroll.
· Provide fun, interactive learning.
· Foster a culture of diversity and inclusion in the workplace and amongst the membership.
· Participates in diverse community and cultural events and programs.
· Seek and accept opportunities for professional growth and development.
All employees of the Girl Scouts of Central Indiana are responsible not only for the position but also for the duties and responsibilities that all employees share.
How You Will Succeed:
Understands that council priorities are growing membership and cultivating new donors.
Develop an annual goal that supports the membership growth priority.
Implement an action plan that supports the membership growth priority.
Core Competencies:
• Oral and Written Communication abilities (i.e., In person, verbal, written, and/or phone)- Expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; prepares organized and structured presentations; has demonstrated ability to work with a wide range of sensitive and confidential issues and communicate effectively with a diverse group of girls, volunteers, and staff.
• Project Management - Demonstrated ability to coordinate multiple projects while managing conflicting priorities and deadlines and formulate short- and long-term project goals, objectives, schedules, and priorities in line with council goals; anticipates issues, obstacles, or opportunities that may impact plans or actions; has ability to coordinate multiple projects while managing conflicting priorities and deadlines; establishes courses of action for accomplishing goals while attending to and incorporating information obtained during day-to-day administrative tasks.
• Customer Responsiveness - Seeks and acknowledges the views and ideas from customers; identifies, prioritizes, and balances customer issues; takes time to answer questions and explain decisions; follows through on commitments to customers in a timely manner; maintains a commitment to continuous improvement.
Requirements
What We Are Looking For:
• High school diploma; some college preferred.
• Sales or recruitment experience and skills.
• Strong organizational skills.
• Self-starter; ability to work independently or in teams.
• Experience and sensitivity in working with people from a variety of
backgrounds.
• Strong oral and written communication skills.
• Ability to work with children and deliver fun, engaging activities that meet the curriculum goals.
• Strong experiential-based classroom management skills.
• Comfortable resolving conflict with both girls and adults.
• Ability to quickly grasp Girl Scout program and curriculum and deliver to girls; basic knowledge of Girl Scout GSLE / Journey program preferred.
• Ability to work flexible hours including evenings and weekends required.
• Current valid driver's license, a dependable vehicle and proof of vehicle insurance a necessity.
· Ability to travel from GSCI office to sites within council's jurisdiction, including program and school sites within a 150-mile radius from nearest GSCI office.
· Ability to tolerate occasional exposure to seasonal weather conditions.
· Must Have reliable transportation.
· Must hold membership in the Girl Scout organization and subscribe to the tenets of the Girl Scout Promise and Law.
· Must complete and pass a criminal background check.
Physical Demands & Work Environment:
Ability to perform tasks that require walking, standing, bending, stooping, reaching and moderate lifting (typically up to 30 pounds).
Ability to sit at a workstation for up to 2 hours at a time.
Ability to sit and view a computer screen for up to 2 hours at a time.
Ability to tolerate occasional exposure to seasonal weather conditions.
$37k-56k yearly est. 5d ago
Membership Growth Specialist - Senior
Delta Sigma Pi 3.9
Remote job
Delta Sigma Pi is the nation's leading gender-inclusive professional business fraternity, with a commitment to equipping our members throughout their careers to make a greater impact in their business, civic, and personal lives. Recognized as America's best business fraternity, Delta Sigma Pi attracts members from all backgrounds and walks of life.
Delta Sigma Pi is hiring for a Membership Growth Specialist - Senior to join our team. The Membership Growth Specialist - Senior is responsible for executing strategies to support the growth of new chapters and recruitment efforts for existing chapters. This role also identifies potential obstacles, collaborates with volunteers, and participates in project teams to achieve organizational objectives. This position can be fully remote and based anywhere in the United States but requires quarterly travel to Oxford, OH and some other travel for events may be required.
Compensation and Benefits: This position comes with the opportunity to work in a fully remote environment with some travel required. We are offering a base salary of $55,000 - $60,000 annually. This position also includes generous health, dental, vision, 401(k), and paid time off benefits.
Requirements for our Membership Growth Specialist - Senior:
• Bachelor's degree in business, communications, nonprofit management, or a related field;
• 2+ years of experience in chapter development, membership recruitment, or volunteer management;
• Strong project management and organizational skills;
• Excellent communication and interpersonal skills;
• Ability to analyze data and adjust strategies accordingly;
• Experience working with volunteers and leading collaborative initiatives;
• Proficiency in Microsoft Office and CRM systems;
• Willingness to travel as needed.
Responsibilities of our Membership Growth Specialist - Senior:
• Executing plans to support growth of new chapters and identifying opportunities for new chapters as well as plans to support recruitment efforts for existing chapters.
• Identifying potential obstacles to existing plans and develops solutions to ensure optimal outcomes.
• Participating as a member of project teams and strategic volunteer groups to collaborate with volunteer leaders to achieve objectives;
• Other duties as assigned.
$55k-60k yearly Auto-Apply 12d ago
Membership Sales Representative - Remote Position
Victory Health & Wellness 4.0
Remote job
We are looking for a motivated Membership Sales Representative to join our team! You will be responsible for growing our memberships and creating exceptional experience for current and prospective members. You are driven, a natural people person, and thrive in roles where you are incentivized and rewarded by your achievements. Your passion for health and fitness inspires you to help others find joy to lead their best lives! Responsibilities:
Execute sales process for new memberships
Conduct gym tours to guests and potential members
Achieve minimum production requirements and sales quotas
Stay up-to-date on company pricing and promotions
Enthusiastically greet members, prospective members, and guests
Provide a high-level of customer service to all members and prospective members
Help enforce facility rules and regulations, ensuring faciling is clean and safe
Qualifications:
Previous sales experience in fitness membership sales preferred
Excellent sales, communication, and customer service skills required
Goal-oriented with an ability to achieve sales in memberships and other services
Passion for health & fitness
Basic computer proficiency
Complete our short application today!
This is a remote position.
Compensation: $10.00 - $30.00 per hour
Who We Are: Victory Hearing & Wellness (VHAW)
At Victory Hearing & Wellness (VHW), we believe in a integrative approach to health and wellness. As a leading provider of audiological and wellness services in the Austin Metro area, we are dedicated to transforming lives by enhancing hearing health and overall well-being. With two conveniently located clinics in West Lake Hills and Hutto, Texas, VHW combines cutting-edge technology, compassionate care, and evidence-based practices to deliver exceptional results for our patients and clients.
Our Mission:
To empower individuals to achieve optimal hearing health and total wellness by addressing their unique needs through comprehensive care, education, and personalized solutions.
Our Vision:
To redefine healthcare by offering integrative services that merge audiological expertise with wellness strategies, creating a 360-degree approach to improving quality of life.
Our Story:
Victory Hearing & Wellness was born from the integration of Victory Hearing & Balance, a trusted audiological clinic, and Victory Health & Wellness, a dynamic wellness brand formerly known as Star Ranch Fitness. Together, we've created an innovative health ecosystem that provides exceptional care across hearing health, nutrition, exercise therapy, cognitive training, and lifestyle coaching. Led by Dr. Jill Davis, Au.D., Director of Clinical Operations, and Victor Davis, Certified Health Coach, our expert team collaborates to address the six dimensions of wellness: physical health, nutrition, medical care, sleep, mental fitness, and social interaction.
What We Offer:
Hearing Health Services: Comprehensive audiological care, including hearing aids, balance testing, tinnitus management, and preventive education.
Integrative Wellness Programs: Diagnostic labs, exercise therapy, personal training, nutrition coaching, and supplement protocols tailored to individual needs.
Comorbidity Screening and Prevention: Risk assessments and evidence-based interventions for conditions like diabetes, cognitive decline, and hearing-related comorbidities.
Innovative Patient Care: Advanced tools like music training for cognitive health, fall prevention protocols, and virtual support via our VHW Coaching App.
Why Join Us?
At VHW, we are more than just a clinic-we are a community of professionals who are passionate about making a meaningful difference in the lives of those we serve. By joining our team, you'll be part of an organization that values growth, innovation, and collaboration. Whether you're an audiologist, health coach, exercise therapist, personal trainer or wellness specialist, you'll have access to state-of-the-art facilities, ongoing education, and the opportunity to work within a supportive and dynamic environment.
Our Core Values:
Excellence: Pursuing the highest standards in patient care and wellness services.
Integrity: Building trust through honest, ethical practices.
Innovation: Embracing new technologies and methods to improve outcomes.
Community: Fostering meaningful connections among patients, clients, and professionals.
Our Culture:
Be the go-to health and wellness provider for clients and patients nationwide by making living a healthy lifestyle easy for them
~ Be considerate of each other
Be honest, accountable, and trustworthy
Respect each other's time and opinion
Do what is right
~ Be considerate of clients
We succeed when our clients succeed
Go above and beyond the expectation
Actively listen and be empathetic
~ Be considerate of the industry
Foster win-win, long-term relationships. Be fair
Respect what our team members and clients bring to the table
Value the industry and contribute to it
Join us at Victory Hearing & Wellness and be part of a movement that's redefining integrative healthcare. Together, we'll help individuals thrive at every stage of life.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to ISSA Online Corporate.
$10-30 hourly Auto-Apply 60d+ ago
Supervisor, Customer Retention (Remote)
Globe Life and Accident Insurance Company 4.6
Remote job
At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Customer Retention Supervisor - Back Office? Globe Life is looking for a Customer Retention Supervisor - Back Office to join the team!
In this role, you will be responsible for managing reinstatement processes and contact center transactions for various Globe Life Brands. The Customer Retention Supervisor - Back Office will assist with overseeing, tracking, and processing agent conversations for the Customer Retention Department. This position will also oversee waiver of premium and payment processing functions performed from call center retention efforts.
This is a remote/work-from-home position.
What You Will Do:
Routinely monitor and assign tasks received in Back Office.
Monitor KPI targets for processing within an acceptable time and accuracy expectation.
Ensure audit targets are met and quality feedback is provided.
Assisting Agents with escalation and reinstatement questions.
Partner with the field to ensure all questions and concerns are handled timely.
Complete reporting for all Reinstatement Initiatives.
Provide Management with status updates or trends.
Assisting in all positions as needed.
Review and approve refunds processed by Reinstatement Clerks.
Manage a team of clerks with varying skill level.
Review/approve/edit timesheets through Kronos.
Oversee the overall work product of the group to ensure accuracy.
Hire new staff as necessary.
Facilitate corrective actions and employee improvement plans as necessary.
Responsible for ensuring department goals are met.
What You Can Bring:
High School Equivalent.
Associate degree and/or equivalent work experience.
3 years of previous supervisory experience required.
Insurance experience preferred.
Ability to work independently and meet deadlines.
Ability to manage remote employees.
Requires leadership and people skills.
Strong organizational and time management skills.
Ability to handle multiple projects at once.
Organizational skills and attention to detail.
Excellent verbal communication skills and ability to interact professionally with a diverse group.
Excellent MS Office skills required (Word, Excel, and Access a plus).
Ability to run basic SQL queries.
Applicable To All Employees of Globe Life Family of Companies:
Reliable and predictable attendance of your assigned shift.
Ability to work full time and/or part time based on the position specifications.
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life:
Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.
$31k-36k yearly est. Auto-Apply 2d ago
Colorado Remote Membership Sales and Service Rep.
Acg 4.2
Remote job
Primary Duties and Responsibilities:
Under general supervision, receives, responds, and handles incoming telephone calls with occasional outbound calling to members in a professional, friendly, and courteous manner. Utilize Selling skills to build the Member relationship/experience while maximizing information and sales opportunities.
Through consultation, cross-sells appropriate club products using expertise, listening skills, member information, job and product knowledge, and the next best opportunity platform to maximize sales.
Consistently demonstrates a positive service attitude to members by accurately and courteously explaining policies and procedures.
Handle, resolve, and process all membership inquiries through first-call resolution including billing, renewal, upgrades, payments, information changes, duplicate cards, processing payments etc.
Sell new memberships, and upgrades whenever possible to increase base growth. Act as contact for membership sales through direct mailings and marketing promotions.
Maximize all NBO opportunities - account maintenance, sales, warm transfer skills etc. through transition and closing skills.
Assist members through consultation by giving verbal and written email information including but not limited to - directions, attractions, hotels, State parks, other areas of interest, weather conditions, road closures, member information, discounts, and rewards programs. Complete Triptik requests; assist in auto vacation planning etc.
Receive and process cross-over support as needed and during disaster situations.
Adhere to performance metrics to include managing calls, schedule adherence, and other metrics as prescribed by leadership.
How you will benefit:
· Our Auto Club Group Membership Sales and Service Representatives earn a competitive salary of $16.75 per hour to start with uncapped commission and incentives.
· Full-time, paid training
· Various afternoon and evening schedules to pick from that include weekends and holidays.
· Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
o 401k Match
o Medical
o Dental
o Vision
o PTO
o Paid Holidays
o Tuition Reimbursement
II. Required Qualifications
Education:
High school diploma or equivalent
Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products.
Experience:
Minimum: 6 months of customer service/sales experience in a fast-paced computer-automated business environment.
Knowledge and Skills:
Basic knowledge of PC navigation, Internet usage, sending and receiving emails, toggling between applications, and other skills and computer knowledge are required.
Must have excellent communications skills and good customer service skills with the ability to set personal goals based on job requirements and be team-oriented.
Must have soft sell skills and be able to multi-task.
Ability to set up computer equipment and troubleshoot minor connectivity issues.
III. Preferred Qualifications
MS Office (Outlook, Teams, Word, Excel, PowerPoint)
Preferred: 1-2 years of customer service. Advanced computer skills. Prior sales experience.
IV. Work Environment
This is a Colorado remote work position.
Works remotely from home in a virtual call center environment in a dedicated workspace free from distractions. Call Center employees work remote full-time. Must work non-standard hours, such as nights, weekends, split shifts, holidays, on an as-needed basis; shifts may be flexible as assigned. (Center open 362 days).
Important Note: The above statements describe the principal and essential functions, but not all functions may be inherent in the job. This job requires the ability to perform duties contained in the for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit ***********
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
$16.8 hourly Auto-Apply 10d ago
Customer Retention Specialist - State Farm Agent Team Member
Dawn Moore Jones-State Farm Agent
Remote job
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Paid time off
Training & development
You May Be a Great Fit as a Customer Retention Specialist at Dawn Moore Jones - State Farm Agent If:
Youre the person people call first when life goes sideways - calm, steady, and ready to help.
You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
Youre a natural relationship-builder who earns trust quickly and keeps it.
You listen first, then guide, making customers feel understood while confidently recommending solutions.
Youre compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: Wilmington , DE 19701
At State Farm Agent, Dawn Moore Jones office, were here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether were helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, youll fit right in with us.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
Communicate with existing customers regarding renewals and coverage options.
Review accounts and assist with updates or changes as needed.
Identify opportunities to enhance customer satisfaction and engagement.
Maintain accurate records and documentation of interactions.
Collaborate with team members to meet retention and outreach objectives.
Qualifications
Strong interpersonal and problem-solving abilities.
Effective communication and listening skills. Bilingual preferred.
Detail-oriented with a focus on customer experience.
Previous experience in customer service or account management preferred with a State Farm Agent
Must be able to obtain applicable state insurance licenses.
This is a remote position.
$28k-38k yearly est. 18d ago
V104- Legal Intake and client Specialist
Flywheel Software 4.3
Remote job
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022!
Job Description:
This role offers an exciting opportunity to support a fast‑growing legal practice by serving as a key point of connection between potential clients and the firm's services. As an Intake Specialist with Job Duck, you will guide individuals through their first interactions, ensuring they feel supported, understood, and well‑informed throughout the process. Each day, you'll help nurture warm leads, collect critical case information, and maintain accurate documentation that strengthens the client onboarding pipeline. Success in this role comes from being proactive, attentive, and confident in engaging with people while remaining highly organized and reliable. Candidates who thrive in dynamic environments and enjoy helping others will excel in this position.
• Salary Range: 1150 USD to 1220 USD
Responsibilities include, but are not limited to:
Perform accurate data entry and maintain organized digital files
Meet one‑on‑one with clients to gather essential information
Conduct outbound follow‑up calls to warm leads to encourage conversion and scheduling
Nurture potential clients via phone and email communications
Maintain professionalism and clarity when setting expectations with clients
Help improve conversion rates by delivering highly attentive and personalized interactions
Collaborate with management and the front desk during onboarding and workflow transitions
Collect documents from clients and upload them into the CRM systems
Monitor incoming leads and act promptly to avoid missed opportunities
Support attorneys and team members by ensuring all intake information is complete and accurate
Requirements:
• Full‑time position supporting a bankruptcy law practice
• Work hours: 8 to 5 EST
• Software and tools used:
• Next Chapter (CRM)
• Clio Manage and Clio Grow
• Whale for process training/documentation
• Spanish is mandatory
• High‑volume warm lead environment (60-90 leads monthly) with the goal of increasing conversions from the current 18 per month
• Requires consistent communication on calls and email nurturing
• Ideal start date: As soon as possible
Work Shift:
8:00 AM - 5:00 PM [EST][EDT] (United States of America)
Languages:
English, Spanish
Ready to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
$36k-63k yearly est. Auto-Apply 8d ago
Member Experience Specialist
Carda Health
Remote job
About Carda
Rehab is a pain. So much so that only 10% of qualifying Cardiac and Pulmonary patients attend. At Carda Health, we've reimagined rehab. Our program allows patients to complete inspiring, convenient, life-saving therapy remotely.
Who are we?
We are a team of clinicians, data scientists, mathematicians and repeat entrepreneurs. And a few recovering financiers. Our belief is that technology and data, when applied to the right problem, transforms people's lives and changes even the most entrenched industries. Carda was founded by Harry and Andrew, two friends from Wharton who share a family history of heart disease and experience with poor access to care. We now work with some of America's largest and top-ranked hospitals and most innovative insurers. We are fortunate to be backed by some of the best investors in the business who have also backed the likes of Livongo, Hinge, Calm, MDLive, and others.
Who are you?
You're energized by the dynamic environment of a rapidly growing startup. Detail-oriented yet capable of aligning tasks with broader company objectives, you're dedicated to enhancing operational efficiency and expanding access to transformative therapies. Your hallmark trait is ownership, driving you to rectify inefficiencies and drive results. Adept at collaboration and communication, you excel in both team management and cross-functional initiatives, achieving outcomes swiftly and effectively.
Position Overview:
The Member Experience Specialist is the first line of support for Carda Health patients. In this role, you will guide patients from enrollment through their first clinical session, ensuring a smooth and welcoming experience. Responsibilities include coordinating appointments, troubleshooting technology issues, and providing ongoing support to keep patients engaged throughout their care. This position blends patient advocacy, operational excellence, and strong communication to deliver a seamless member experience.
Key Responsibilities:
Patient Onboarding & Support
Welcome new patients and confirm delivery of care packages and equipment.
Facilitate initial telehealth visits and conduct care package walkthroughs.
Guide patients through device setup and navigation of the Carda Health app.
Provide clear instructions and ongoing support to ensure patient comfort with technology and program participation.
Telehealth Workflow Management
Manage check-in and check-out processes for telehealth appointments.
Coordinate with providers and internal teams to ensure smooth appointment flow and follow-up.
Communication & Advocacy
Serve as part of the frontline support team for patients, answering questions and resolving issues with empathy and efficiency.
Keep patients engaged, motivated, and informed throughout their care journey.
Operational Excellence
Accurately document all patient interactions in Salesforce and related systems.
Track care package deliveries, referrals, and enrollment statuses to ensure no patient is left behind.
Collaborate with clinical, growth, and operations teams to address patient needs and improve workflows.
What we look for:
1-3 years of experience in healthcare support, customer success, or another patient-facing role (Telehealth experience preferred).
Strong communication skills, with an ability to connect effectively with older adult populations (65+).
Comfortable with technology and able to quickly learn new software (experience with Salesforce, EHR, or CRM systems are a plus).
Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
Empathetic, patient-focused, and passionate about improving healthcare access and outcomes.
Nice to Haves:
Sales or Retention Experience: Background in customer success, inside sales, or patient retention to help address common objections and keep patients engaged in their care program.
Objection Handling Skills: Ability to listen empathetically, reframe concerns, and guide patients toward staying in the program by reinforcing value and trust.
Experience with Older Adult Populations (65+): Comfort working with seniors, understanding their typical questions, concerns, and hesitations, and tailoring communication styles accordingly.
Motivational Communication: Skilled at encouraging patients to overcome resistance to technology, remote care, or ongoing participation.
Problem-Solving Mindset: Demonstrated ability to anticipate patient concerns (cost, technology, time commitment) and proactively provide solutions.
Healthcare or Insurance Knowledge: Familiarity with Medicare/insurance basics to answer common patient questions and reduce confusion around coverage.
Confidentiality: Understanding of HIPAA and patient privacy regulations.
Why Join Carda Health?
Be part of a mission-driven company dedicated to improving lives for patients with chronic conditions.
Fully remote role with a supportive and collaborative team culture.
Opportunity to grow and develop within a rapidly scaling healthcare startup.
$29k-38k yearly est. Auto-Apply 60d+ ago
Client Access Specialist
Neighborhood Service Organization Inc. 3.9
Remote job
Job Title: Client Access Specialist
Department: Centralized Patient Access
Reports To: Client Access Manager
FLSA Status: non-Exempt
Client Access Specialists will provide exceptional customer service and knowledge of NSO's programs, services, and policies to assist callers with inquiries, requests, appointments, complaints, verifications, and problems. They must meet or exceed key performance metrics while handling a high volume of inbound calls in a fast-paced environment. Successful candidates must possess strong communication skills, time management, and organizational skills.
This position promotes the mission, vision, values and strategic plan of Neighborhood Service Organization and helps to achieve the strategic goals and objectives of the unit in an administrative capacity for specified NSO clinics.
Requirements and Duties
Answer high volume of phone calls, route, and respond appropriately
Schedule appointments for consumers
Confirm upcoming appointment times and reschedule if necessary
Monitor clinician calendars and schedule appointments
Perform insurance verification and confirm consumer demographic and contact information
Register new consumers in the electronic medical records system
Monitor for referrals and conduct follow up activities
Perform other clerical duties such as filing, photocopying, transcribing and faxing
Manage patient demographic and personal information.
Issue medical files to persons and agencies compliant to all NSO policies, state and federal laws, including HIPAA regulations.
Compile, verify, type, file medical records, correspondence, and reports
Update records upon receipt of new information
Assist with departmental / unit audits and investigations.
Distribute medical charts to the appropriate departments / units within NSO.
Maintain quality and accurate records by following NSO procedures.
Ensure consumer charts, paperwork and reports are completed in an accurate and timely manner.
Ensure all medical records are protected and kept confidential
Other duties as assigned.
Work Environment
Works in an office environment and uses a computer, telephone and other office equipment as needed, to perform duties.
The noise level in the work environment is typical of that of an office with occasional contact with consumers/patients.
Bends, stoops and reaches in order to file, search for and retrieve records and documents. Manual dexterity and regular fine-finger and hand/wrist motions are required for operating a keyboard, writing and filing.
Must be able to lift up to 15lbs on occasion
Seeing/vision, talking/speaking and listening/hearing are continuously required.
Frequently required to sit & stand during working hours Frequently required to sit, walk or drive.
Occasionally required to travel between work locations.
Requirements
Qualifications:
Education : High School Diploma or equivalent
Minimum Required Experience 1-year minimum experience in a call center, administrative assistant, receptionist or related role
Additional Requirements
Proficiency in MS Office (Word, Excel, PowerPoint & Outlook)
Proficiency in electronic medical records systems
Ability to learn additional software
Proficiency in general office equipment (PC, printer/fax/copier, telephony system)
Proficiency in data entry, filing
Valid Michigan Driver's license/access to private transportation.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite or related software.
Experience working remotely and proficient with software/tools related to remote work.
Experience working with data in all forms including electronic formats and databases.
Ability to interact with staff, students, parents, and visitors at school while remaining professional, polite, and courteous.
E.E.O.C. Statement
The above elements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties of personnel so classified, or a contractual commitment, and NSO retains the right to amend or revise this job description at any time.
NSO is an Equal Opportunity Employer and is committed to excellence through diversity and considers candidates without regard to sex (including pregnancy related conditions) genetic information, race, color, weight, height, religion, nation ,origin, citizenship, age, disability, martial or veteran status, misdemeanor arrest record, sexual orientation, transgender status or gender identity or any other legally protected status
$30k-36k yearly est. Auto-Apply 49d ago
Membership Sales and Retention Representative
Aaa Minneapolis 4.2
Remote job
AAA Minneapolis is a part of one of the largest membership organizations in the country, and offers so much more than our legendary roadside service. We are a not-for-profit organization that serves Hennepin County and is made up of local Minnesotans who love our community as much as you do. Our products and services span some of the top industries, including travel, financial services, insurance, technology, traffic safety and, of course, automotive. This gives our employees the rare opportunity to be exposed to a variety of fields along with the ability to advance. AAA offers a flexible, supportive, collaborative work environment that prioritizes a healthy work-life balance and is inclusive of diverse backgrounds, beliefs and experiences.
WHO WE'RE LOOKING FOR:
Candidates with exceptional communication and sales skills who can generate new membership business and retain current members by using consultative sales and retention strategies while working within the Member Services call center.
In exchange for your knowledge and expertise, we offer the following perks for Membership staff:
- Commissions for membership sales, renewals and upgrades
- Commissions on AAA Visa credit card sales
- Option to work remote after training is complete (1-2 months)
- A variety of career path opportunities to learn new skills and grow within AAA Minneapolis
- Complimentary AAA Membership, discounts on travel & at the travel store
- Referral bonus
HOURS:
Tues-Sat: 8:00am-4:30pm
DUTIES AND RESPONSIBILITIES:
Communicate membership features, and benefits to current and potential members to generate new membership sales, membership renewals, auto-renewals, upgrades, and associate add-ons.
Recommend and educate members on additional products and services offered by AAA Minneapolis.
Achieves and exceeds individual sales goals aligned with company productivity and revenue objectives.
Takes action on inbound and outbound lead channels from membership, automotive, insurance, financial, and travel business.
Completes work in accordance with department standard operating procedures.
Generates revenue growth by using a consultative sales approach to retain current members and connect with lapsed members to reinstate membership status.
Provide back-up to Emergency Roadside call center during peak periods.
Acts as a subject matter expert regarding membership benefits and procedures.
Performs other related duties as assigned.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High School diploma or equivalent
Minimum six months of proven sales or AAA Minneapolis experience required
Minimum one year contact/call center experience required
OTHER REQUIREMENTS
Excellent communication and interpersonal skills via phone, email, and in person
Solid analytical and problem solving skills
Proficient in use of internet and web based technologies
Ability to navigate multiple applications while speaking with customers or members
$20k-24k yearly est. Auto-Apply 60d+ ago
Customer Retention Specialist - State Farm Agent Team Member
Heather Taylor-State Farm Agent
Remote job
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Paid time off
Training & development
Position Overview: We are seeking a motivated and dynamic Remote Sales Insurance Account Representative to join our growing team here at Heather Taylor State Farm Insurance. In this role, you will be responsible for providing exceptional service to clients, generating new business opportunities, and maintaining strong relationships with existing clients. You will work remotely, utilizing digital tools and communication platforms to achieve sales targets and deliver outstanding customer support.
Key Responsibilities:
Client Engagement: Actively engage with potential and existing clients through phone calls, emails, and virtual meetings to understand their insurance needs and provide appropriate solutions.
Sales Generation: Identify and pursue new business opportunities by prospecting, networking, and leveraging referrals. Meet or exceed monthly and quarterly sales targets.
Policy Management: Assist clients with policy applications, renewals, and adjustments. Ensure all documentation is accurate and compliant with industry regulations.
Customer Support: Provide ongoing support and service to clients, addressing inquiries, resolving issues, and ensuring client satisfaction.
Product Knowledge: Stay informed about the companys insurance products, industry trends, and regulatory changes. Provide clients with up-to-date information and advice.
CRM Management: Maintain accurate and up-to-date records of all client interactions, sales activities, and pipeline status in the companys CRM system.
Team Collaboration: Work closely with other team members and departments to ensure a seamless client experience and to share best practices.
Qualifications:
Experience: Must have three years+ of working with a State Farm agent with experience in insurance sales, account management, or a related field is required.
Licensing: Must hold a valid property & casualty insurance license as well as a life & health license.
Skills: Strong communication, negotiation, and interpersonal skills. Proficient in using digital communication tools and CRM software.
Self-Motivated: Ability to work independently and manage time effectively in a remote work environment.
Customer-Centric: Demonstrated commitment to providing high-quality customer service and building long-term client relationships.
Benefits:
Competitive base salary plus commission structure.
Flexible remote work environment.
Comprehensive training and ongoing professional development opportunities.
Paid time off and holidays.
Join our team and help us deliver top-tier insurance solutions to clients, all from the comfort of your home!
This is a remote position.