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Mis supervisor vs contact center supervisor

The differences between mis supervisors and contact center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a mis supervisor and a contact center supervisor. Additionally, a mis supervisor has an average salary of $42,442, which is higher than the $42,217 average annual salary of a contact center supervisor.

The top three skills for a mis supervisor include MIS, customer service and PC. The most important skills for a contact center supervisor are patients, corrective action, and direct reports.

Mis supervisor vs contact center supervisor overview

MIS SupervisorContact Center Supervisor
Yearly salary$42,442$42,217
Hourly rate$20.40$20.30
Growth rate16%-
Number of jobs17,64076,165
Job satisfaction--
Most common degreeBachelor's Degree, 60%Bachelor's Degree, 43%
Average age4747
Years of experience66

Mis supervisor vs contact center supervisor salary

Mis supervisors and contact center supervisors have different pay scales, as shown below.

MIS SupervisorContact Center Supervisor
Average salary$42,442$42,217
Salary rangeBetween $24,000 And $72,000Between $24,000 And $73,000
Highest paying City--
Highest paying state--
Best paying company--
Best paying industry--

Differences between mis supervisor and contact center supervisor education

There are a few differences between a mis supervisor and a contact center supervisor in terms of educational background:

MIS SupervisorContact Center Supervisor
Most common degreeBachelor's Degree, 60%Bachelor's Degree, 43%
Most common majorBusinessBusiness
Most common collegeStanford UniversityCalifornia State University - Bakersfield

Mis supervisor vs contact center supervisor demographics

Here are the differences between mis supervisors' and contact center supervisors' demographics:

MIS SupervisorContact Center Supervisor
Average age4747
Gender ratioMale, 59.0% Female, 41.0%Male, 58.8% Female, 41.2%
Race ratioBlack or African American, 8.9% Unknown, 4.7% Hispanic or Latino, 19.6% Asian, 5.3% White, 60.7% American Indian and Alaska Native, 0.6%Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6%
LGBT Percentage8%8%

Differences between mis supervisor and contact center supervisor duties and responsibilities

Mis supervisor example responsibilities.

  • Manage acquisition, installation, and maintenance of PC and LAN server systems.
  • Lead company from 24 stand-alone PCs to a network of 150+ PCs connect through 4 locations with share resources and e-mail.
  • Configure and write scripts for graphic file conversion from UNIX Autotrol to Autocad format.
  • Maintain and update all PC's, terminals, and printers.
  • Install, configure, and support organization's local area network (LAN).
  • Used ability and knowledge to rapidly troubleshoot, isolate, and repair hardware and software failures.
  • Show more

Contact center supervisor example responsibilities.

  • Lead the development and implementation of an automate shipping and billing system for the division using an MVS database.
  • Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
  • Implement ITIL processes which dramatically improve MTTR/MTRS.
  • Assist with quality control reports and SQL data extractions.
  • Provide UNIX and NT server maintenance for multiple financial institutions.
  • Provide administrative support to contact center manager, training director and QA analyst.
  • Show more

Mis supervisor vs contact center supervisor skills

Common mis supervisor skills
  • MIS, 25%
  • Customer Service, 16%
  • PC, 11%
  • EDI, 6%
  • SQL, 5%
  • Troubleshoot, 5%
Common contact center supervisor skills
  • Patients, 15%
  • Corrective Action, 9%
  • Direct Reports, 6%
  • Direct Supervision, 5%
  • Emergency Situations, 4%
  • Patient Care, 4%

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