Network support manager vs support lead

Differences between network support manager and support lead duties and responsibilities

Network support manager example responsibilities.

• Manage internal and external DNS, routers, and network distribution hardware.
• Manage EDMC's TCP/IP base wide-area network that provide centralized access to the company's financial and student information systems.
• Support development efforts by constructing test environments, installing operating systems, managing firewall configuration.
• Implement an automate electronic PC inventory collection tool that provide mechanism to manage PC assets.
• Manage network security including firewalls, penetration testing, patching and physical security of the environment.
• Manage and align short- and long-term operational strategy and initiatives in carrier transport and IP applications.
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Support lead example responsibilities.

• Manage chemical and gas specifications, ensuring they are in line with ISO requirements.
• Lead a team of services professionals to provide store operations and point-of-sale (POS) hardware and software solutions.
• Develop and manage a unify desktop/notebook PC image.
• Manage ticket queues and prioritize escalations base on establish SLA's and resource availability.
• Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
• Develop and maintain UNIX / Linux shell scripts to ensure smooth system operations and to facilitate critical reporting to security teams.
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