Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between noc engineers and technical support engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a noc engineer and a technical support engineer. Additionally, a technical support engineer has an average salary of $85,716, which is higher than the $64,721 average annual salary of a noc engineer.
The top three skills for a noc engineer include customer service, troubleshoot and network operations. The most important skills for a technical support engineer are technical support, customer service, and troubleshoot.
| NOC Engineer | Technical Support Engineer | |
| Yearly salary | $64,721 | $85,716 |
| Hourly rate | $31.12 | $41.21 |
| Growth rate | 5% | 10% |
| Number of jobs | 64,038 | 184,542 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 63% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
A network operation center engineer or NOC engineer is an individual who is responsible for managing and monitoring a network from any centralized location. Working with other IT professionals, NOC engineers must enhance the route performance by resolving any issues concerning the network and by using standard procedures to troubleshoot. They are required to maintain communication with vendors and the team to ensure that they remain updated on any issues. NOC engineers should also be knowledgeable in hardware configuration, including firewalls and routers.
A technical support engineer is responsible for responding to customer issues, providing immediate resolutions to their system issues through remote assistance. Technical support engineers must have strong knowledge of software and hardware applications to diagnose system defects and process troubleshooting. They also assist customers with the installation of programs and updates to improve system performance, escalating high-level concerns to appropriate internal technology teams. A technical support engineer must have strong command with technical systems, as well as excellent communication and time-management skills to understand clients' issues while documenting procedures.
Noc engineers and technical support engineers have different pay scales, as shown below.
| NOC Engineer | Technical Support Engineer | |
| Average salary | $64,721 | $85,716 |
| Salary range | Between $45,000 And $92,000 | Between $61,000 And $119,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | Washington |
| Best paying company | PayPal | Meta |
| Best paying industry | Technology | Technology |
There are a few differences between a noc engineer and a technical support engineer in terms of educational background:
| NOC Engineer | Technical Support Engineer | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 63% |
| Most common major | Electrical Engineering | Electrical Engineering |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between noc engineers' and technical support engineers' demographics:
| NOC Engineer | Technical Support Engineer | |
| Average age | 43 | 42 |
| Gender ratio | Male, 90.6% Female, 9.4% | Male, 83.3% Female, 16.7% |
| Race ratio | Black or African American, 8.3% Unknown, 5.0% Hispanic or Latino, 12.0% Asian, 12.5% White, 61.9% American Indian and Alaska Native, 0.3% | Black or African American, 9.8% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.0% White, 54.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |