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Operations director jobs in Troy, MI - 655 jobs

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  • Vice President - Operations

    Superstroke Golf

    Operations director job in Wixom, MI

    Job Title: Vice President - Operations Department: Product Development Reports To: Chief Operating Officer Terms: Full time, in office SuperStroke is a leader in golf grip innovation, trusted by over 600 tour professionals worldwide. The company is committed to delivering performance-enhancing products that combine cutting-edge technology with bold design. Our team thrives on creativity, collaboration, and a relentless pursuit of excellence in creating golf equipment for the best players in the world. Key Responsibilities 1. Operational leadership: leading and managing multi-site manufacturing operations, ensuring alignment with the company's strategic goals and objectives. 2. Strategic planning: develop and implement manufacturing strategies that enhance productivity, reduce costs, and improve quality. 3. Compliance and safety: ensure compliance with health, safety, environmental, and regulatory standards across all manufacturing facilities. 4. Performance management: establish key performance indicators (KPI's) to monitor manufacturing performance and drive continuous improvement initiatives. 5. Team development: build and lead a high performing operations team, providing mentorship and professional development opportunities. 6. Budget management: oversee the budgeting process for manufacturing operations, ensuring efficient allocation of resources and cost control. 7. Cross functional collaboration: collaborate with other departments, to include sales, marketing, and finance, to align production capabilities with market demand. 8. Project management: spearhead major manufacturing projects and capital investment that drive long term competitive advantage. 9. Research and innovation: conduct market analysis, competitor benchmarking, end user interviews to collaborate with engineers to prototype and test new grip technologies. 10. Lifecycle management: monitor performance through reporting and customer feedback to drive continuous improvement and manage end of life transition. Qualifications · Education: bachelor's degree in engineering, operations management, or a related field; a Master's degree or MBA is preferred. · Experience: 10+ years of progressive leadership experience in manufacturing or operations with a proven track record of managing multi-site operations. · Skills: strong analytical and problem-solving skills, excellent communication ability, and a deep understanding of production systems and manufacturing practices, specifically injection molding and tooling.
    $130k-222k yearly est. 12h ago
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  • Director of Operations

    Confidential Jobs 4.2company rating

    Operations director job in Ann Arbor, MI

    The Director of Operations is responsible for the overall successful achievement of targeted operational performance and financial management of the manufacturing plants of North America. This high-impact role is responsible for ensuring performance meets or exceeds targets in Safety, Quality, Delivery, Scrap, and Inventory Management, as well as achievement of annual financial plans. Responsibilities Coach and collaborate with direct reports and Plant Managers to develop their leadership capabilities and build highly capable plant management teams. Maintain the business structure's cadence and focus on building strong, effective teams within that structure. Facilitate the development of annual operational and financial plans for each plant, including the critical prioritization of annual capital investments. Monitor daily, weekly, and monthly operational and financial performance (e.g., scrap, labor, inventory, freight). Drive the development and implementation of corrective actions and continuous improvement plans to neutralize risks and capitalize on opportunities. Partner with the Quality Director to maintain alignment on initiatives that exceed customer expectations (scorecards). Lead the Manufacturing Engineering Manager to drive initiatives that substantially reduce scrap percentage of COGS. Work with the Regional Material Manager to ensure robust systems are functioning to control and reduce total inventory dollars. Collaborate on new product launch execution to ensure seamless planning and successful implementation at all plant levels. Establish continuous improvement and employee involvement culture and drive excellence into each facility. Establish and maintain a work environment where the Safety and Health of all employees is paramount, meeting or surpassing all regulatory requirements. Ensure full compliance with all QMS, EMS, and ISO procedures and standards. Qualifications Bachelor's Degree with Technical Degree being preferred (e.g., Engineering). 5-10 years in senior operations leadership roles within a complex manufacturing environment. Expert knowledge of Lean Manufacturing, Continuous Improvement, and functional plant areas (Materials, Finance, Capacity, Program Management). Proven ability to build and lead team-oriented environments. Strong communication, interpersonal, and presentation skills.
    $86k-137k yearly est. 1d ago
  • Assembly Plant Paint Director

    Stellantis

    Operations director job in Sterling Heights, MI

    Sterling Heights, MI 48312 20 Direct Reports 250 Indirect Reports The Assembly Plant Paint Director leads all operations within the paint department, applying Stellantis Production Way principles to meet production and cost objectives. This role fosters a culture of continuous improvement across safety, quality, cost, and delivery metrics. Working closely with senior plant leadership, the Paint Director drives workforce engagement to enhance overall efficiency and product quality. The position oversees a large, multi-shift unionized operation, managing both hourly and salaried personnel-including teams in Maintenance, Quality, and Engineering. Key responsibilities include ensuring high-quality paint application processes, maintaining compliance with safety and environmental regulations, and achieving production targets. Key Responsibilities: Lead and manage the paint department team, including supervisors, and operators. Foster a culture of safety, quality, and teamwork. Provide training and development opportunities for staff to enhance skills and performance. Oversee daily operations of the paint department, ensuring production schedules are met. Monitor and optimize paint application processes to achieve high-quality finishes. Implement and maintain lean manufacturing principles to improve efficiency and reduce waste. Ensure all painted components meet quality standards and customer specifications. Conduct root cause analysis and implement corrective actions for quality issues. Coach and Mentor Lean Process Improvement Budgeting Requirements: Bachelor's degree in engineering, manufacturing, or a related field 10+ years of experience in paint operations within a manufacturing or assembly plant. Excellent interpersonal skills and ability to interface with various levels of employees within all areas of the Plant from hourly represented employees to Senior Leadership as required. Ability to build effective business relationships with plant leadership and customers. In-depth knowledge of paint application processes, equipment, and materials. Familiarity with safety and environmental regulations related to paint operations. Hands on the floor leader Strong Maintenance background Automotive Union Experience Required
    $83k-120k yearly est. 12h ago
  • Senior Estimator / Director of Estimating

    C.E. Gleeson Constructors, Inc.

    Operations director job in Troy, MI

    C.E. Gleeson Constructors, Inc, is a General Contractor & Construction Management Company with over 100 Years of Construction Experience. We specialize in Commercial, Industrial, Institutional, Retail, & Multi Family Builds. C.E. Gleeson Constructors, Inc is dedicated to client-driven services and offers complete pre-construction, general construction, construction management, and design-build services tailored to each clients specific needs. This Senior Estimator / Director of Estimating position is on site and based out of Troy, MI. This employee would be responsible for gathering & analyzing project data, preparing cost estimates, collaborating with project teams, negotiating with vendors, and ensuring accurate project pricing. Additionally, the Senior Estimator / Director of Estimating will be directly involved in reviewing project scopes, conducting site visits, and assisting in bid submissions. Qualifications: Estimating, Cost Analysis, and Budgeting Skills Construction Project Experience Strong Analytical & Mathematical Skills Excellent Communication & Negotiation Skills Proficiency in Construction & Estimating Software Ability to work well in a team based environment Detail Oriented Bachelors Degree in Construction Management, Engineering, or a related field is preferred, but not required.
    $115k-169k yearly est. 12h ago
  • Manager, Clinical Operations

    Hospice of Michigan 4.7company rating

    Operations director job in Dearborn, MI

    Job Summary: The Manager, Clinical Operations is responsible for clinical leadership, quality, patient satisfaction and management of patient care within a designated geographic region(s), within NorthStar Care Community service areas. Essential Functions Ensures effective organizational strategic results are achieved, working collaboratively with others. Maintains oversight of all patient care activity and outcomes within a designated geographic region(s) within NorthStar Care Community service areas and ensures that a culture of compliance, accountability and excellence are fostered. Collaborates extensively with staff and management from multiple departments to achieve outcomes. Proactively assesses, leads, participates, and promotes core care delivery process redesign efforts to continuously improve quality in defined patient care and service satisfaction outcomes. Effectively analyzes data to evaluate the quality of patient care services and utilization of resources. Interprets and conveys benchmarking standards and processes to staff in order to ensure quality of services are met and/or exceeded. Responsible for managing all team human resources as efficiently as possible and within budget; oversite of each staff member would include number of weekly visits, length of visits, travel time, achieving required visit frequency, scheduling that meets the organization's needs, effective use of the virtual care team, caseload management, minimizing after hours deployments that are unnecessary, completing same day documentation, etc.; achieving overall budgeted cost per day for pharmacy, DME, and medical supplies through chart reviews, IDT discussion, medical director engagement, with a focus on clinical efficacy and proper disease management as evidenced in each patient's plan of care. Proactively works with referral sources to meet their needs, which might include flexible hours. Proactively works with the team in assigned territories to develop and implement specific marketing and customer service tactics and actions, and to effectively resolve any customer complaints. Works directly with marketing leadership and clinical managers to develop a marketing & business development and customer service orientation among team members. Collaborates with market operations leadership and clinical managers to develop annual and short-term marketing & business development plans that promote growth. Proactively participates as a member of NorthStar Care Community market operations team and attends monthly meetings to oversee the deployment of the Marketing & Business Development Plan. Attends quarterly Marketing & Business Development Training. Responsible for the professional relationship development with the referral sources in assigned territory. Ensures implementation of and compliance with regulatory and accreditation standards. Proactively keeps abreast of hospice and palliative care trends, best practices, and compliance requirements. Develops staff within assigned areas of responsibility. Provides ongoing support, education and resources for clinical practice based on assessment, analysis, and evaluation of clinical practice within a designated region. Facilitates and provides ongoing collegial collaboration and sharing of best practices within the clinical and leadership areas. Models and promotes knowledge of palliative care and hospice philosophies and articulates and promotes the organization's vision, mission, and values. Qualifications Bachelor's degree in a clinical and/or administrative field or actively enrolled in an accredited bachelor's degree program with completing expected within two (2) years of assuming role. Current State of Michigan Registered Nurse (RN) license. Minimum of three (3) years of health care management experience required; five (5) years preferred. A minimum of three (3) years of hospice/home health experience required; five (5) to seven (7) years' experience and clinical expertise in hospice preferred. Certification in hospice nursing (CHPN) preferred. Expertise in regulatory requirements and compliance as it pertains to hospice required. Must be able to travel extensively through region, including overnight stays if needed. Frequently works variable hours/days; activities and workload may require extended days. Excellent interpersonal skills with the ability to comfortably interact at all social levels and with colleagues from many different background, ethic origins and skill levels required. Understands performance improvement and can communicate and operationalize performance improvement initiatives at the departmental and organizational level. Ability to effectively use technology in support of management and clinical operations. Must be able to read, write and speak English fluently and be able to communicate orally and in writing in internal and external relationships for all essential job functions. Proof of current tuberculin testing required. Patient contact will not be allowed until tuberculin clearance is documented. Must have reliable transportation. Must be eligible to work in the United States
    $81k-97k yearly est. 12h ago
  • Operations Manger F/T

    Michaels Stores 4.3company rating

    Operations director job in Troy, MI

    Store - DET-TROY, MI Lead the operational processes to deliver sales and profits while protecting our assets. Provide a well merchandised and well in-stock store by leading and supporting inventory management processes. Lead a team of well-trained team members to deliver a customer centric shopping experience. Deliver friendly customer service. Major Activities Assist Store Manager in planning and supporting the scheduling and execution of store workload. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results Support and participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget Achieve your KPI's; manage your team to achieve their role KPI's Manage the visual merchandising standards in store and execution of feature space and seasonal layouts Manage and execute the inventory management processes in store Manage and execute merchandise operations and Omni channel processes Manage and execute shrink and safety programs. Train, observe and coach the team to achieve results; participate in the performance management process of your team; support Talent Development; utilize the leadership competencies for continued self-development Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others Serve as Manager on Duty (MOD) Acknowledge customers, help locate product and provide solutions Cross trained in Custom Framing selling and production Assist with Omni channel processes Other duties as assigned Preferred Type of experience the job requires * Retail management leadership experience Physical Requirements Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation Work Environment * Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit **************** At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster
    $56k-93k yearly est. 4d ago
  • Healthcare Operations Manager(team Lead)

    Strategic Staffing Solutions 4.8company rating

    Operations director job in Detroit, MI

    STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! Job Title: Operations Team Lead Duration: 12 months Role: W2 contract Schedule: Hybrid (1-3 days per week) Responsible for planning, coordinating, and supervising all administrative, operative, and employee functions within assigned area(s) to ensure an efficient and cost-effective area in accordance with departmental and corporate standards and objectives. ESSENTIAL DUTIES AND RESPONSIBILITIES:. Other duties may be assigned. 1. Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous, and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling, and organizing. 2. Prioritize and assign work to employees and initiate corrective measures to resolve problems, including scheduling or adjusting overtime requirements, as necessary. 3. Select, train, develop, appraise, and counsel support staff personnel. 4. Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries. 5. Monitor and analyze proficiency and quality efforts subordinate personnel. 6. Administer and adhere to corporate and Departmental policies, practices, and procedures, including union contract administration. 7. Recommend and implement new or improved systems which will enhance or expedite work. EDUCATION AND/OR EXPERIENCE 1. Bachelor's degree required. 2. Three (3) years Operational experience required. 3. Two (2) years' experience in a leadership role required. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OTHER SKILLS AND ABILITIES 1. Ability to learn and retain information at a fast pace preferred 2. Strong organizational, planning, analytical and communication skills. 3. Other related skills and/or abilities may be required to perform this job. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. “Beware of scams. S3 never asks for money during its onboarding process.”
    $61k-89k yearly est. 3d ago
  • Fleet Operations Manager

    McClay's Transportation USA LLC

    Operations director job in Detroit, MI

    McClays Transportation LLC is a family operated transportation provider, committed to ensuring the safety of all our team. We respect our drivers as committed professionals, and we aim to support every driver through every mile of their working day. And we know the importance of well-deserved home time with the family as well as a quality experience on the road. So, together we work as a team to maintain our excellent safety record, keep that work life balance, and provide excellent, cost-effective services for all our clients, big or small. This is a newly created role for the company as we continue to grow and expand we need additional support for our operations. Objectives of this role Devise fleet management strategies for the company, and ensure its timely execution Ensure efficiency and cost-effectiveness of the fleet management system in place, and make changes to improve the same Use KPIs for the supply-chain network and ensure that the return on investment is maximized Monitor and update all kinds of records of fleet tracking systems Adhere to national, regional and company-wide rules and regulations while performing fleet management services Oversee the repairs and maintenance of the vehicles by devising a sound vehicle management system Responsibilities: Manage the A-Z of the logistics for the fleet, from GPS tracking for fleet trucks to fleet administration and servicing of the carriers or vehicles. Conduct periodic surveys and inspections of the vehicles and ensure that they are up to par to maximize productivity. Monitor the compliance, quality control and assurance standards for all areas of fleet management. Maintain proper documentation and records for all the areas of fleet activities. Oversee and schedule vehicle inspection, maintenance, and servicing to minimize downtime. Procure vehicles, whether through lease, purchase, or other means, according to company needs. Ensure lease compliance requirements are being met, including but not limited to, IFTA reporting. Regularly review fleet leasing invoices to ensure accuracy. Collaborate with management personnel in various locations to ensure fleet availability is optimal to meet customer needs. Maintain fleet insurance coverage by adding and removing vehicles as necessary Oversee and manage the ELD software from initial vehicle installation to ensuring driver HOS and DVIR compliance. Provide regular reporting to management through use of the ELD software. Required skills and qualifications: Prior experience working as a fleet manager, logistics manager or in a similar job role involving asset management. Knowledge of fleet servicing, fleet scheduling, and fleet analysis. Compile and submit IFTA data / due fuel/distance reports Commercial Auto Claims management experience Experience reviewing CSA/SMS profile and DATAQ submissions In-depth knowledge of the transportation industry and its current trends. Proficiency in using computerized fleet management software/tools. Outstanding analytical, decision-making and leadership skills. Microsoft Office / Excel is a must. Excellent written and verbal communication. Preferred skills and qualifications: BS Degree in logistics, supply-chain management, or a similar discipline. Expertise in budgeting and cost control Knowledge of commercial vehicle leasing obligations and expectations Solid customer service skills Job Type: Full-time
    $65k-105k yearly est. 12h ago
  • Assistant Operating Director

    Cornerstone Caregiving

    Operations director job in Fort Gratiot, MI

    Fort Gratiot, MI (Port Huron, MI Office Location) | Full-Time | Leadership Role | $50,000 + Benefits & Bonus Opportunities At Cornerstone Caregiving, we are dedicated to helping older adults age in place with dignity, compassion, and exceptional support. As we continue rapid nationwide growth across more than 400 offices, we are building strong in-office leadership teams to ensure every client and caregiver receives the highest level of care. We are seeking an Assistant Operating Director (AOD), a key leadership role and the Operating Director's second-in-command. This position leads in-office operations, scheduling oversight, staff support and development, client care quality, and communication with Home Base. If you thrive in a fast-paced environment, love developing people, and bring strong organizational and operational excellence to your work, this role is for you. Office Leadership & Operations Serve as the OD's primary in-office partner, helping drive daily operations and maintain a strong, cohesive work environment. Lead, coach, and support in-office staff; reinforce Cornerstone's standards, values, and culture. Onboard and train new office managers, ensuring clarity, confidence, and consistent performance. Conduct weekly 1:1 check-ins, performance reviews, coaching, and disciplinary action when needed. Share on-call rotation with office leadership. Oversee administrative workflow and follow-through, including payroll notes, shift verification, and operations updates. Maintain accurate documentation in alignment with Cornerstone policies and state requirements. Assist with recruiting, onboarding steps, and staff oversight to support office growth. Client Care & Quality Assurance Oversee scheduling operations to ensure timely coverage and an excellent client experience. Respond to client escalations with urgency, professionalism, and empathy. Conduct check-up calls, quality visits, and client follow-ups to ensure satisfaction and care continuity. Ensure state-required supervisory visits are completed (as applicable). Serve as a backup for client assessments when the Operating Director is unavailable. Qualifications Bachelor's Degree preferred but not required, high school diploma or equivalent required. 2+ years of experience in management, leadership operations, or human resources. Experience hiring, recruiting, training, scheduling, and supervising staff. Leadership experience within the healthcare or home care industry. Ability to work autonomously in a fast-paced environment. Comfort managing multiple priorities and shifting needs throughout the day. Other Requirements Valid driver's license and auto insurance. High proficiency with technology, especially Google Workspace. High attention to detail and exceptional follow-through skills. Strong communication and interpersonal skills. Compensation & Benefits $50,000 starting salary Growth Bonuses Medical, Dental, Vision benefits package. 12 days of PTO annually. Phone stipend. Leadership development, mentorship, and opportunities for career growth as Cornerstone expands nationwide. Why You'll Love This Role You are the central in-office leader, ensuring clarity, rhythm, and daily operational success. You will directly shape staff performance, team culture, and client experience. You'll grow in leadership through hands-on coaching, development, and operational oversight. Your work makes a direct impact on seniors, caregivers, and families in your community. Join a mission that matters. If you're an energetic, people-first leader who thrives on organization, communication, and problem-solving, we'd love to meet you. Apply today and help guide a team that provides meaningful care to those who once cared for us. ** We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.**
    $50k yearly 12h ago
  • Vice President, Global Customer Service Operations

    Stockx 4.3company rating

    Operations director job in Detroit, MI

    Help empower our global customers to connect to culture through their passions. Why you'll love this role The VP, Global Customer Service Operations will be responsible for leading the customer service operational team that serves the North America, EMEA, and APAC markets. This leader will play a strategic and operational leadership role responsible for the people development and delivery of global customer service via multiple channels, and own the strategic development of the day-to-day operational customer service requirements with the goal of delivering key service outcomes for all customer segments. The role will work cross-functionally & collaborate with other company executives from all departments, integrating their different objectives to meet overarching goals for the company. This person will also be a member of the StockX Extended Leadership Team. What you'll do In this position, you will run a world-class customer service team. First and foremost, this is a people leader role which enables local teams to be successful. In addition to being a brilliant people leader and communicator, the ideal candidate will bring a passion for customer service, keen analytical skills, a tech-centric mindset and a willingness to lead by example. The scope includes both in-house teams in locations across the world as well as strategic outsourced partners. Other responsibilities include: Strategically and tactically lead and develop the Global CS team to enhance performance in 3 key areas: Employee, Customer, and Efficiencies/Cost. Deliver world-class results across multiple locations from both in-house teams and outsourced partners. Enabling teams to be successful by being committed to coaching and development, encouraging and recognizing others, and facilitating brilliant outcomes; all designed to create a world-class engaged team. Drive performance management and People Experience initiatives, including goal setting, performance reviews, succession planning, compliance, and top performer retention. Create, improve and drive a culture and processes which achieve business goals and objectives. Work effectively with all stakeholders, both internal and external to CS, to negotiate and influence customer improvements. Embrace AI and Technology to improve customer experience, teammate experiences, and efficiencies. Responsible for growing the team as the business grows and thinking outside of headcount for smarter ways to deliver an outstanding, digital first, customer service experience as we scale up. A critical member of the Global Customer Service team, collaborating with global colleagues to deliver better together and leveraging CS support teams primarily located in the US. Collaborate with CS support teams and executive leadership in setting and driving organizational vision, operational strategy, and hiring/talent needs in CS operations. Drive sales through service with a focus on increasing conversion and customer retention. Leverage customer insights and root cause analytics to identify needed improvements and gain cross-functional buy-in to deliver results. Be the ‘Voice of the Customer' within CS and across the company, providing regular updates and insights into operational performance to senior leadership. Identify potential operational risks, develop contingency plans, and ensure the company's CS operations are resilient against disruptions as well as ensuring full regulatory compliance and legal requirements. Meet tight budgets through controlling resources and utilizing assets to achieve qualitative and quantitative targets. Take an all-hands-on deck approach during our busy seasons, including back to school (July-Sept) and holiday (Nov - Jan). Continually develop improvements and embed successful change projects. Drive quality and consistency. Coach and lead the team to win. About you 10+ years leading Customer Service operations with preferred e-commerce experience. 5+ years of global leadership experience, focused in North America, EMEA and APAC. Customer and Employee Centric leadership and experience with proven results. Strong background in multi-channel Contact Center / BPO operations. Proven experience in scaled leadership roles. Strategic and organizational skills with a clear understanding of the wider issues impacting the relevant markets. Proven Management experience at a senior, strategic level role. Established track record of exceeding targets, KPIs, SLAs. Exceptional Coach that demonstrates the ability to develop, motivate, and communicate with others at all levels. Influential relationship skills at all levels and able to use these relationships to deliver service improvements. Excellent interpersonal skills, including written and verbal communication, and the ability to build trust and consensus amongst a team. Must be a proactive team player with high energy to adapt and succeed in a fast-paced, changing environment. Creative, analytical, and strategic thinker that leverages data to tell the story and drive actions to improve. Evidence of outstanding leadership skills and portray an ability to inspire and motivate others, guiding them in a unified direction and taking accountability for the group's actions. Pursuant to the various pay transparency laws/acts, the pay range is $225,000 to $250,000 annually , plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses . Compensation is dependent on geography and may vary. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. About StockX StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from brands including LEGO, KAWS, Bearbrick, and Pop Mart; and electronics from industry-leading manufacturers Sony, Microsoft, Meta, and Apple. Launched in 2016, StockX employs 1,000 people across offices and verification centers around the world. Learn more at *************** We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time. StockX may utilize AI to rank job applicant submissions against the position requirements to assist in determining candidate alignment.
    $225k-250k yearly Auto-Apply 7d ago
  • VP Revenue Operations

    J.D. Power 4.7company rating

    Operations director job in Troy, MI

    Title: Vice President, Revenue Operations Reports To: Chief Transformation Office and Head of Revenue Operations About the Role J.D. Power is at a pivotal stage: we are building a unified Revenue Operations (RevOps) capability to integrate our systems, optimize our go-to-market execution, and lay a scalable foundation for our next phase of growth. We are seeking an experienced, strategic, and hands-on Vice President of Revenue Operations to lead this critical build-out. This role requires an architect who can define the vision, execute the implementation, and drive the cultural adoption of a best-in-class RevOps function. This role reports directly to the Chief Transformation Office and Head of Revenue Operations, making you a central figure in both operational execution and the company's large-scale transformation strategy. The ideal candidate for this role is … You are a strategic revenue operations leader who combines deep sales systems expertise with financial acumen and transformation leadership. You've scaled RevOps functions in high-growth environments and understand how to architect technology stacks that enable revenue acceleration. You bring proven experience with modern revenue technology (Salesforce, CPQ, SPM, quote-to-cash platforms) and know how to optimize the entire lead-to-cash process for efficiency and growth. You excel at translating business strategy into operational execution, leveraging both analytical rigor and systems thinking to drive performance. You can influence across functions without direct authority, partnering effectively with Sales, Finance, Product, and Technology leaders to break down silos and create integrated processes. You're energized by building high-performing teams of RevOps experts, from deal desk to systems administrators to data analysts, empowering them to drive detailed technical work while you focus on business outcomes, financial impact, and strategic alignment. You thrive in complexity, seeing opportunity where others see fragmentation, and have a track record of unifying disparate systems and processes to create scalable revenue operations infrastructure that supports ambitious growth goals. What You'll Be Doing in the Role 1. Leadership, Team Management, and Functional Integration Executive Ownership of RevOps Functions: You will lead and integrate a diverse team of functional leaders across the following areas: Systems, Data & Support Revenue Insights Sales & Client Operations (including Deal Desk) Marketing Operations Enablement GTM Strategy Partnership: Serve as a key strategic partner to Product, Finance, and P&L leaders in shaping and executing go-to-market strategy. Translate market opportunities and product roadmaps into operational capabilities, ensuring RevOps infrastructure, processes, and analytics enable effective market segmentation, pricing strategies, channel optimization, and revenue growth across all business lines. Team Building and Mentorship: Recruit, train, and mentor a high-performing RevOps leadership team, defining the structure, charter, and career paths as we build this capability. Strategic Integration & Transformation: Serve as the RevOps leader for enterprise-wide integration efforts, ensuring all new systems and processes align with the strategic mandate set by the Chief Transformation Officer, Chief Operating Officer, and Chief Financial Officer. 2. Operational Execution and Quote-to-Cash Excellence Quote-to-Cash (QTC) Process Ownership: Drive the design, implementation, and governance of a lean, high-quality, and standardized Quote-to-Cash process that efficiently supports our complex, mixed revenue model (recurring, reoccurring, and one-time). CPQ and Pricing Infrastructure: Partner closely with Pricing to establish and maintain CPQ systems that embed the right pricing standards, approval workflows, and business rules into the technology. Ensure pricing logic, discount guardrails, and product configuration standards flow seamlessly through the quote-to-cash value chain, enabling sales velocity while protecting margin and maintaining pricing discipline. Compensation and Process Management: Own the end-to-end execution of sales and client management functions, specifically: Deliver and manage all commission plans globally, ensuring accuracy, timeliness, and alignment with corporate strategy. Govern and enforce sales processes across the organization to drive consistency and predictability. Oversee Deal Desk operations, ensuring optimal deal structuring, profitability, and adherence to policy. Sales & Client Operations: Partner with Sales and CS leadership to define, deploy, and manage consistent sales and customer success processes, methodologies, and training via the Enablement function. 3. Systems, Data, and Strategic Insights Systems Architecture and Modernization: Architect and execute a comprehensive strategy to integrate disparate revenue systems into a unified, scalable RevOps infrastructure, with Salesforce as the primary CRM. Drive the RevTech roadmap for the Corporate IT team. Data Foundation & Governance: Oversee the implementation of a data lake and Master Data Management (MDM) strategy for customer and product records, ensuring the Systems, Data & Support team establishes a single source of truth that drives critical business intelligence and supports Finance's reporting. Partner closely with Corporate IT and Data organizations to ensure support of RevOps/GTM use cases. Revenue Insights: Direct the Revenue Insights function to establish a rigorous framework for revenue reporting, delivering accurate forecasting, pipeline health analysis, and actionable insights to executive leadership. Finance Alignment: Ensure the RevOps foundation and data structure robustly supports the Finance team's requirements for accurate revenue recognition, auditing, and financial reporting. Qualifications/Experience & Education 10+ years of progressive experience in Revenue Operations, Business Operations, or Sales Operations, with 5+ years in a senior leadership role overseeing multiple sub-functions (e.g., Systems, Data, Deal Desk). Deep experience guiding and building a Revenue Operations function previously, including setting its charter and organizational structure. Expert-level proficiency with Salesforce, with a proven track record of large-scale implementation and multi-instance consolidation. Experience in systems integration and consolidating disparate systems following M&A activity. Proven experience owning and optimizing the full Quote-to-Cash process in a B2B environment. Direct experience overseeing or leading the delivery of complex sales compensation plans. Demonstrated experience reporting to or collaborating closely with C-level executives (COO, CTrO, CFO) on corporate-wide transformation and data governance initiatives Why Join J.D. Power? Lead Critical Transformation: Drive the consolidation and modernization of revenue operations infrastructure across a global enterprise following 11+ acquisitions. Build World-Class Capability: Create a unified revenue operations function from the ground up with the resources and executive support to do it right. Strategic Impact: Shape how J.D. Power goes to market, serves customers, and drives revenue growth across vertical businesses. Executive Visibility: Direct reporting relationship to Chief Transformation Officer with regular exposure to C-suite discussions. Solve Complex Challenges: Navigate the complexity of post-acquisition integration, multi-CRM consolidation, and enterprise-wide process standardization. Develop Exceptional Talent: Build and mentor a high-performing team across five key pillars of revenue operations excellence. Work Environment Remote-first with flexibility to travel as needed for key stakeholder meetings and team development US time zones required with regular collaboration across global locations Senior executive-level role with high visibility and strategic influence Fast-paced, dynamic environment with significant growth and advancement opportunities The Way We Work: Leader Led Remote First Foster Flexibility Reward Performance Time Off Matters Company Mission J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients' toughest challenges. Our Values We POWER Our Customer's Success We are Innovative, Collaborative and Grounded in Data We Make Things Easy We Get It Done We Start with Trust & Prove it Everyday J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Should you require accommodations during the recruitment and selection process, please reach out to **********************. J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power's behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Power's behalf, including also transfers to servers and databases outside the country where you provided J.D. Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here. To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
    $124k-200k yearly est. Auto-Apply 8d ago
  • Director of Manufacturing

    Firebolt Group 3.8company rating

    Operations director job in Wixom, MI

    Firebolt Group is a global leader in brand illumination and smart signage solutions. We specialize in delivering innovative LED signage and branded experiences for some of the world's most recognized companies. Firebolt's mission is to transform brand presence through cutting-edge design, engineering, and technology. SUMMARY We are seeking an experienced and results-driven Director of Manufacturing to lead the manufacturing of LED signage. This is a critical leadership role for an individual who thrives on building and optimizing production processes to deliver exceptional results. The ideal candidate is a strategic visionary who can translate ambitious goals into actionable plans. They will champion the implementation of lean manufacturing principles and drive continuous improvement. They will supervise and mentor a team of managers including the Engineering Manager, Production Manager, and Print Room Manager. They will oversee daily production schedules, ensure timely delivery of products while maintaining quality standards. EDUCATIONAL REQUIREMENTS High school diploma or equivalent (Required) Associate's Degree (Preferred) EXPERIENCE REQUIREMENTS 10+ years of experience in manufacturing or production, with at least 5 years in a leadership role Experience managing hourly associates 5S and Lean Manufacturing Continuous Improvement SOFTWARE Paychex DEAR/Cin7 Core Monday Microsoft Suite (Word, Excel) KNOWLEDGE Knowledge of principles and processes for providing customer and personnel services. This includes assessment of customer needs, meeting quality standards for services, and evaluation of customer satisfaction Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar Knowledge of leadership techniques, production methods, and coordination of people and resources. Knowledge of principles and procedures for selection and training Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation, labor relations, and personnel information systems Knowledge of administrative and office procedures and systems such as word processing, managing files and records, and workplace terminology. Knowledge of electronic equipment/components, and computer software, including applications Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production Knowledge of production processes, quality control, and other techniques for maximizing the effective manufacture of signage. REQUIRED ABILITIES Act independently Analyze situations Attend to details Communicate verbally Communicate in writing Concentrate Empathize Identify problems Initiate Manage pressure Motivate self and others Multi-task Organize Problem-solve Think creatively REQUIRED SKILLS Actively listen to fully understand circumstances Ability to work in a face-paced and dynamic environment Collaborate with others to maximize innovation and effectiveness Communicate ideas, thoughts, knowledge, and information to foster clarity and engage others Consider multiple costs and benefits when problem solving to arrive at most effective decision Focus on details to reduce errors and increase efficiency Manage time effectively to ensure all work is completed timely and effectively Organize work to maximize productivity Plan work projects to ensure efficiency Resolve conflicts to facilitate goal achievement Use empathy to understand the point of view of others Respond effectively to sensitive inquiries or complaints Resolve issues using conflict management skills Manage multiple priorities and demands within established requirements Exercise tact, discretion, and diplomacy REPORTS TO VP of Manufacturing, North America DIRECT REPORTS Production Manager Engineering Manager Print Manager Production Assistant ESSENTIAL JOB FUNCTIONS Review and adjust the schedule to maintain on-time delivery metrics Determine and implement continuous improvements to the production process Implement and maintain 5S standards throughout production Recruit, train and mentor production staff Select or modify components according to measurements and specifications Routinely check output to ensure highest quality Make decisions regarding equipment use and maintenance Prepare and maintain production reports Prepare and lead production meetings and cross-functional team meetings Resolve on issues, malfunction or defective parts Address personnel questions and concerns from Assembly supervisors Monitors assembly process and implements cost reductions Manages a spirit of cooperation between departments Oversee production planning and establish priorities Contributes to documenting data in record keeping systems to help company track specific KPI's Maintains safe and clean work environment by educating and directing personnel on the use of all equipment and tools Resolves personnel problems by analyzing data, investigating issues, identifying solutions and recommending action Responsible for securing plant at end of shift Special projects as assigned Routine and regular attendance at expected location SUPPLEMENTAL FUNCTIONS Participation in the Safety Committee All other duties assigned EQUIPMENT Computer Hand Tools PHYSICAL ACTIVITIES AND DEMANDS This position is active at times and requires routine movement through the Wixom facility The employee may lift items over 35 pounds Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT Indoor environment
    $134k-201k yearly est. 41d ago
  • Director of Operations

    Catholic Diocese of Lansing 4.1company rating

    Operations director job in Ann Arbor, MI

    Christ the King Catholic Church in Ann Arbor is seeking a full-time Director of Operations. This is an exempt position that reports to the Pastor and will supervise employees and volunteers. General Summary: This position is for an experienced business-oriented leader supporting the Pastor and Senior Leadership Team through effective administration of the business of the parish in support of the parish core values, vision, and mission. Responsible for all business and administrative functions of the parish, including accounting, financial, human resources, and the maintenance of all parish facilities and equipment. PARISH MISSION STATEMENT: We exist to joyfully worship God and raise up Spirit-filled disciples. Primary Duties and Responsibilities: A. Finance Prepare a yearly budget that aligns with the parish vision and strategic planning goals (in consultation with the Senior Leadership Team and Parish Finance Council). Manage all banking activities including the accounting and banking of Sunday collections, payables and receivables. Ensure timely payments and deposits. Manage and prepare all accounting, budgetary, fiscal, and statistical records, with particular attention to annual reports to the Diocese of Lansing and the parish, along with monthly reports to the parish staff and Parish Finance Council. Prepare and administer all payroll functions. Serve with the pastor, as the staff liaison to the Parish Finance Council and periodically report on the condition of the parish's physical assets, along with the administrative status of the parish. Insure the filing of all required federal, state and diocesan reports. Monitor and oversee budgetary compliance for all departments. Research and monitor service contracts, suppliers and vendors for fair pricing and competitive bidding. Compute and distribute Catholic school and homeschool tuition subsidies. B. Facilities Oversee the management of parish facilities (scheduling, collecting rentals, maintaining insurance coverage, etc.). Oversee all aspects in the care, maintenance, and replacement of all parish buildings and equipment, including the securing of bids, the negotiating of contracts, and the purchasing of supplies and equipment. Assess capital repair needs, and make pertinent recommendations to the pastor, the Senior Leadership Team, and the Parish Finance Council. Supervise all arrangements and contracts with outside contractors. Supervise the development and maintenance of computer assets of the parish, including network, phone systems, internet and parish web page. C. Personnel and General Management Manage all administrative and business activities of the parish, under the guidance of the Senior Leadership Team/Pastor. Manage parish human resources, e.g. salaries, benefits, personnel policies, etc. Maintain the personnel records of all employees and clergy. Develop job descriptions as needed. Hire, train (as needed), supervise, and evaluate all parish maintenance, front office, and bookkeeping/payroll personnel. Develop and recommend to the pastor and other appropriate parish staff persons the necessary policies, methods, and procedures needed for carrying out financial, accounting, and other administrative services. Supervises: accounting, bookkeeping, technology support, parish secretary, maintenance, and janitorial personnel. Knowledge, Skills, and Abilities: Education: Bachelor's degree in accounting, finance, or business. A demonstrated practical understanding of accounting and business practices. Experience: Minimum of two years of experience as an administrator or manager of an office required. Fluent knowledge of Microsoft Excel, Word, and Outlook required. Must have experience with accounting software. Must have an understanding of Catholic parish organization. Requirements: Must be a practicing Catholic and become a parishioner of Christ the King and fully aligned with its mission. Must be able to maintain confidentiality. Must have good verbal and written communication skills in English. Must have demonstrated organizational skills, attention to detail and accuracy. Must be able to handle multiple tasks and to work with volunteers. Participation in the Diocesan Virtus Safe Environment program and passing a criminal background check are required. Physical Demands: While performing duties, employee has to sit for long periods of time, use hands in repetitive motion tasks, and answer telephone calls. The position also requires standing, stooping, walking on uneven ground and stairs, and bending, and lifting to 25 pounds. The employee is expected to work onsite during normal office hours, and as needed, in the evenings and weekends. Minimal travel. The above statements describe the general nature and level of work of the position. They are not an exhaustive list of all responsibilities, duties, and skills. To apply for the position please submit a resume and cover letter to **************.
    $75k-129k yearly est. Easy Apply 42d ago
  • Production Control & Logistics (PC&L) Director

    Autoneum

    Operations director job in Farmington Hills, MI

    Apply now Production Control & Logistics (PC&L) Director Country/Region: United States Job Category: Production Control & Logistics Workplace Type: Hybrid Employment Type: Permanent Job type: Full-Time Autoneum is globally leading in acoustic and thermal management for light and commercial vehicles. The Company develops and produces multifunctional, lightweight and sustainable components and systems for interior floor, interior trim as well as engine bay and underbody. Customers include almost all automobile manufacturers in Europe, North & South America, Asia and Africa. The Company with its head-quarters in Winterthur, Switzerland, is listed on the SIX Swiss Ex-change (ticker symbol AUTN). Summary The PC&L Director will have full regional responsibility for the function which encompasses all matters relating to systems, processes, and optimization of inbound and outbound freight, material flow/management, production scheduling & planning, packaging, and EDI systems for the region. Directly responsible for leading the overall development of a clear and comprehensive supply chain vision, and he/she will be a strategic business partner of COO and plant managers to establish the strategic goals and objectives to achieve OTD, inventory days, inventory accuracy and freight target. Essential Duties and Responsibilities * Work closely with COO and plant managers in driving overall financial and operating KPI (OTD, inventory days, inventory accuracy, material consumption, freight etcv) and within the PC&L function. * Optimize inventory planning and logistics functions to meet customer requirements to ensure zero customer interruption with minimum inventory days. * Provide effective, hands-on leadership to the PC&L team and direct, coordinate, and drive all activities while ensuring proper staffing, training, and organization of the function. * Devote significant attention to strengthening the capability of the current team and pursue opportunities for an optimized organization structure. * Develop/strengthen PC&L process from demand planning, material planning, production planning, warehouse management and freight management, and continuously drive improvement via best practices sharing. * Proactively support new program launch activity/APQP by ensuring that all PC&L tasks related to the launch are completed on time and on budget. * Manage inventory and establish controls to ensure Autoneum is operating at the highest level of performance based on key performance metrics and minimized supply chain risk. * Ensure overall accuracy of data within the PC&L function and with the company's enterprise software system (SAP). * Standardize the approach to packaging design and logistics execution to maximize its effectiveness and minimize its cost and environmental impact. * Passionately drive continuous improvement initiatives across all facets of the PC&L function. * Benchmark internally and externally, and drive the PC&L organization towards best-in-class performance. * As required, lead Experts Team to solve cross-functional process issues. * Forge excellent relationships with his/her superiors, peers and subordinates. Effectively interface with the other Autoneum functional areas, particularly with manufacturing, purchasing and program management. * Support and drive company initiatives, both regional and global, as required or as tasked. * Assess the capability of the current PC&L team, both in terms of individual performance as well as the current organizational structure and recommend and implement improvements. * In conjunction with the manufacturing plants, assess the root cause for shipments requiring premium freight and aggressively lead the steps necessary to reduce and eliminate expedited shipments. * Ensure that the existing PC&L systems/processes procedures are properly documented, communicated and respected. Work cross-functionally to improve or optimize these processes to reduce cost and drive improvements in performance and efficiency, with the goal of achieving a world-class level of performance. * Manage and monitor the performance of Autoneum's third-party logistics (3PL) provider to ensure the expected benefits are being realized. Education / Experience / Qualifications * Bachelor's degree in supply chain management or related field required; Preferrable with CPIM certificate, MBA preferred * 10+ years of related experience in a Tier-1 automotive environment required with increasing levels of responsibilities and an established track record of exceptional performance. * Professional expertise in leading the development and implementation of effective processes/systems in all areas of PC&L. * Proactive, ethical, high energy, hands-on manager, who excels in a fast paced, team-oriented environment. * Well-developed interpersonal skills necessary to function across all levels of the organization. * Ability to drill down into specific issues while not losing sight of the 'big picture', with a proven ability to toggle seamlessly between tactical needs and strategic objectives. * A strong affinity for the plant floor with a desire to be at the manufacturing plants as appropriate to understand first-hand the issues, challenges and opportunities, and to demonstrate a personal commitment to the success of each plant. * Proven, hands-on leadership ability with a track record of building highly functioning teams that effectively partner with the other functional areas of the company. * Be an effective coach and personal example for the PC&L function and must lead with an open, direct and candid communication style with the intensity necessary to meet and exceed objectives. * Demonstrate a total commitment to very high standards of integrity and business ethics. * Possess the agility and capability to work in a multicultural and multi-disciplinary global business environment. Language / Reasoning Ability * Fluent in English. * Excellent communications skills, both spoken and written. * Ability to analyze and interpret complex documents. * Ability to define problems, collect data, establish facts, and draw valid conclusions Math Ability * Strong math skills required Computer Skills * SAP experience preferred, Microsoft Office products Ability to travel up to 1-2 weeks per month within the North American region, with the ability to travel more extensively while assimilating into the organization as a new employee. Are you excited to work in a global and multi-cultural work environment and are you looking for an inspiring and engaging workplace? Then we are looking forward to receiving your application. Apply now
    $99k-162k yearly est. 60d+ ago
  • Director of Operations

    Security Director In San Diego, California

    Operations director job in Detroit, MI

    Allied Universal , North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal is hiring a Director of Operations. As Director of Operations, you will manage onsite Account Managers to ensure client satisfaction and optimal Security Professional performance at multiple branch security locations and client sites. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets, including healthcare, commercial real estate, government, and hospitality. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience. RESPONSIBILITIES: Caring Leadership, Client Engagement, and Operational Oversight: Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability. Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development, while taking ownership of succession planning at all levels Build, maintain, and grow relationships with clients by understanding their security needs and ensuring satisfaction; Develop and implement corrective action plans for Identified opportunities for operational improvement Deliver high-quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements Analyze, report and drive operational metrics and KPI's using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity Identify and mitigate security risks; develop and implement security protocols, training and response plans Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries Financial Performance and Growth: Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation, driving revenue growth, reducing non-billable overtime, improving cash collections, and controlling expenses Collaborate with leadership to drive organic business growth within existing client operations By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization. QUALIFICATIONS (MUST HAVE): Must possess one or more of the following: Bachelor's degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry Associate's degree in criminal justice, business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry High School diploma or equivalent with seven (7) years of management experience in a high-volume workforce environment or service industry Current driver's license if driving a company vehicle or personal vehicle in the course of conducting business (e.g., client visits, attending networking events) Minimum of two (2) years of experience driving operational goals and metrics Minimum of two (2) years of experience in successfully building and developing teams Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events Basic understanding of financial principles, including budgeting and financial reporting. Ability to interpret simple financial data and use it to support decision-making PREFERRED QUALIFICATIONS (NICE TO HAVE): Law enforcement, military and/or contract or proprietary security services experience Experience managing a dispersed workforce in a multi-location operation BENEFITS: Base salary + bonus eligibility + internal promotion opportunities Medical, dental, vision, basic life, AD&D, and disability insurance Eight paid holidays annually, five sick days, and four personal days Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. #LI-BB1 Closing Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: *********** If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices. Requisition ID 2025-1506022
    $78k-136k yearly est. Auto-Apply 17d ago
  • Director of Logistics

    Brierstone Executive Search

    Operations director job in Detroit, MI

    The Director of Logistics is responsible for developing and managing a best-in-class distribution and transportation network that meets the needs of customers, provides competitive advantage to support profitable growth strategy and focuses on continuous improvements to quality, productivity, cost reduction and overall performance. The Director of Logistics will be responsible for the centrally led functions of Transportation, Distribution Operations, Risk Management, Operational Analysis and Industrial Engineering . Job Responsibilities and Accountabilities: Deliver strategic direction on competitive cost advantage to all business units with emphasis on revenue growth, quality and performance to the customer. Partner with Independent Business Regions to profitably grow top line with new business in the consumer goods space Spearhead the development of strategic supply chain management plans to position the business on a path of continuous improvement in meeting customer requirements, technology, network design, operating cost and overhead costs with the execution led in the field. Drives the processes, metrics and controls across the supply chain that will enable the company to become #1 in supply performance with customers by delivering on financial commitments to the business. Utilizes and requires use of, appropriately detailed financial analysis in business cases to be used for approval of capital appropriations, sourcing decisions, network analysis, cost reduction projects, etc. Direct responsibility for supply chain network design, cross region performance improvement projects at the distribution centers, oversight of transportation, , fleet operations support and freight bill management. Develop people by encouraging others to pursue opportunities for growth and development, soliciting feedback to improve own performance and proactively mentoring and coaching a diverse pool of current and future leaders. Job Requirements: Extensive knowledge of supply chain operating systems, performance metrics and analytical approaches and tools Ten (10) years experience in complex supply chain networks, including direct operational responsibility for distribution centers and transportation operations, preferred Proven ability to lead diverse teams to achieve cost, quality, and time to market commitments Experience participating in or leading a significant change initiative and managing across disciplines, functions or other organizational boundaries. Experience with budgeting processes - development of a complex annual operating plan and execution to the plan on a period-by-period basis Cross-functional experience in Merchandising, Marketing, Retail Operations, Finance and Program Management desired Experience recruiting, managing, retaining and developing current and future leaders in the organization.
    $99k-162k yearly est. 60d+ ago
  • Material Logistics Management - NA Packaging Director

    FCA Us LLC 4.2company rating

    Operations director job in Auburn Hills, MI

    The NA Packaging Director is a key role in executing the Material Logistics Management (MLM) vision. This position will be responsible to manage the testing, design, development, and deliverables for packaging solutions to support NA stamping, powertrain and assembly plants. Responsible to ensure parts are packaged to support the highest level of quality, safety and efficiency. Primary responsibilities include managing a multi-disciplinary engineering team overseeing pre-serial and serial part packaging requirements; partnering with product engineering, supply chain, vehicle process engineering, manufacturing, and purchasing to optimize packaging designs; and develop long term strategies for cost efficiency. Packaging Director will also manage key performance metrics; address technical challenges and adherence to industry standards. Key Responsibilities: Lead Packaging team to meet safety, quality, and production deliverables in adherence with pre-serial and serial launch milestones. Track packaging design and development deliverables including multi-functional team engagement throughout the process (Product Engineering, Safety, Quality, Supplier, Workplace Integration Team, and Vehicle Process Engineering). Lead cost reductions initiatives including density optimization and packaging right sizing to support reduced packaging and Supply Chain transportation costs. Manage container rental budget; rack repair budget; and expendable packaging costs. Manage serial production container management team to ensure supplier container inventory accuracy and record management. Champion lean initiatives, change management, and employee engagement through coaching and feedback. Eliminate waste across operations. Foster teamwork and proactive problem-solving in a positive work environment. Lead initiatives to implement new technologies or methods to enhance Packaging team productivity. Collaborate with other departments to align goals and priorities including plant environmental sustainment.
    $108k-157k yearly est. 1h ago
  • Business Unit Director - Concrete

    Fessler & Bowman Inc.

    Operations director job in Holly, MI

    Since 1963, through the relentless commitment of our talented team members working together to achieve success, Fessler & Bowman, Inc. has grown to become an Engineering News Record Top 100 Specialty Contractor and Top 20 Concrete Contractor in the U.S. Our Culture & Philosophy: Fessler & Bowman is a fast-paced and culture-focused industry leader in specialty concrete and civil earthwork. When we talk about culture at F&B, it is not just a plaque hanging in our lobby. Our values are our driving force and have allowed us to build a phenomenal team delivering best in class products to our customers. Open & Constructive Take Pride in Our Product Relentless Commitment Care About Our Customers Team Success Summary: The Business Unit Director will lead and provide support to their designated region while working collaboratively across departments. The primary responsibility of this position is the delivery and achievement of specific KPI's such as strategy, profitability, operational effectiveness, team leadership, and business development. These responsibilities may vary based on the specific organizational structure, size of the business unit, and regional dynamics within the construction industry. The role requires a blend of leadership, strategic thinking, operational acumen, and stakeholder management skills to drive the region's success and contribute to overall company objectives. The descriptions below are representative of, but not limited to, the duties and responsibilities for this position. Five Key Roles of the Business Unit Director: Strategic Planning and Execution: Developing strategic plans for the region in alignment with overall company goals. Implementing strategies to achieve business growth, profitability, and market share targets. Overseeing the execution of strategic initiatives across projects within the region. Financial Management: Managing the financial performance of the region, including budgeting, forecasting, and financial reporting including JPR's. Ensuring projects are delivered within budget and identifying opportunities for cost savings. Monitoring financial metrics and making data-driven decisions to optimize financial outcomes. Operational Oversight: Providing leadership and direction to project managers and operational teams. Monitoring project timelines, quality standards, and overall project delivery. Implementing best practices and ensuring compliance with health, safety, and environmental regulations. Team Leadership and Development: Leading and motivating a diverse team of professionals across various disciplines. Developing talent within the region through coaching, mentoring, and training initiatives. Promoting a culture reflecting F&B core values, effective collaboration, and accountability. Business Development and Sales: Identifying new business opportunities and potential markets within the region. Collaborating with business development teams to pursue and secure new contracts. Participating in industry events, conferences, and networking activities to promote the company's services. Essential Duties & Responsibilities: Client Relationship Management: Partner with the business development team to build and maintain relationships with key clients, stakeholders, and partners. Understanding client needs and expectations to ensure customer satisfaction. Resolving escalated issues and ensuring effective communication with clients to build successful long-term relationships. Risk Management and Compliance: Identifying and mitigating risks related to projects, operations, and regulatory requirements. Ensuring compliance with legal, contractual, and regulatory obligations. Implementing policies and procedures to uphold ethical standards and corporate governance. Reporting and Communication: Providing regular reports on the region's performance, progress, and challenges. Communicating effectively with senior management, presenting recommendations and strategies. Provide a clear vision to the regional team with accompanying goals for each department. Continuous Improvement: Driving initiatives for process improvement, efficiency gains, and innovation. Collaborate across regions to share lessons learned. Evaluating performance metrics and implementing corrective actions where necessary. Staying abreast of industry trends, technological advancements, and competitive landscapes. Community and Stakeholder Engagement: Engaging with local communities, government agencies, and industry associations. Participating in community outreach programs and corporate social responsibility initiatives. Enhancing the company's reputation and fostering positive relationships within the region. Other relevant tasks as assigned Education, Experience & Qualifications: Bachelor's Degree in a related field required 10+ years of Leadership experience, preferably within the construction industry required Experience in project management, estimating and field supervision preferred Previous experience in self-perform trades is preferred Proficiency in Microsoft Suite and familiarity with Procore High attention to detail, critical thinking, and ability to multi-task Travel: Travel may be required for visiting job sites as well as other office locations. The anticipated travel amount for this role is under 30%. Work Environment: As the Business Unit Director, you will be subject to various work environments. These environments include office and field settings. Employee must be comfortable with sitting for an extended period. Benefits: Fessler & Bowman is proud to provide eligible Team Members with the following benefits: Medical, dental and vision insurance 401k with company contributions Paid Holidays and Paid Time Off Recruitment Process: The recruitment process will include a phone screen, in-person meeting, and a pre-employment background check and drug test. Fessler & Bowman is an Equal Opportunity Employer
    $96k-142k yearly est. 60d+ ago
  • Regional Director, Southeast Operations (48568)

    Global Elite Group 4.3company rating

    Operations director job in Garden City, MI

    Top Reasons Why You Want to Join our Operations Management Team at Global Elite Group: * Competitive Salary and benefits package * Employee engagement, professional development, and opportunities for advancement * Team collaboration * Nurturing and challenging work setting that allows you to identify and hone your strengths while growing your skill set * Opportunities for community service projects and civic engagement Who will you be working with: A diverse group of ambitious professionals that aspire to be leaders in their industry. Position Overview: We are in search of an ambitious and proactive Aviation Security professional that will provide oversight of our Aviation Security operation covering the Southeast region of the country. You will work cohesively and cooperatively as a part of the team maintaining client satisfaction, and operational efficiency of all airport locations within the designated region. The successful candidate will be well-versed in Aviation Security principals, TSA regulations and compliance, and able to rely on experience, sound judgement, and critical thinking to plan, organize and implement goals and objectives. Ideal candidates will have a positive outlook, experience as an effective leader, and ability to manage multiple scopes of work from a high level. Members of our operations management team are highly motivated, detail oriented, organized, able to multitask and meet strict deadlines. Essential Functions (include but not limited to): Under the direction and leadership of the Vice President of Operations and Senior Vice President of Operations, this position has the overall responsibility to ensure that all station operations are performed in a consistent manner with the agreed procedures and protocol in accordance with company, TSA, airport, and client standards. The Regional Director directs, plans, organizes, and coordinates with our ATL, FLL, MCO, MIA and TPA Airport Managers and fellow Regional Directors. Responsibilities: * Effectively represent the company and successfully interoperate with Airport Authority, TSA, CBP Airport Police etc., as appropriate. * Meet with the client and stakeholders to ensure quality services, identify trends, and assure compliance with contractual requirements * Effectively monitor and guide subordinate Airport Managers * Directly manage and support station staffing/recruitment efforts in conjunction with our recruitment department * Actively support business development in the region * Actively support all station startups in the region * Travel throughout the region and to management meetings nationwide as required * Implement and support effective recruitment, staffing/scheduling, training, and performance evaluations * Perform station/airport audits in conjunction with our training, compliance, and quality assurance departments * Ensure all security functions are performed in accordance with TSA (Transportation Security Administration) regulations and corporate policies * Ensure cost effective measures across all regional airport operations * Ensure that Safeguarding is in place for all company equipment and vehicles. * Understanding of P&L Financial Dashboard, and station economic state. * Attend Broward Consortiums, MDAD Security, and GOAA Consortium meeting. * Prepare for and attend monthly client performance meetings Successful candidates will be: * Able to build effective relationships - Establish and maintain strong, enduring, and effective relationships within the company and with our clients, employees, teammates, and the airport/aviation community * Able to shape the future - Envision a future state aligned to the client's needs and company objectives, set the direction, and execute a plan with the changes necessary to make it happen * Able to deliver results - Consistently meet expectations and deliver value to our clients * Able to energize the team - Create a positive, engaging work environment where people can develop and excel, and foster a diverse and inclusive culture that builds trust and aligns with our company values * Able to model personal excellence, integrity, and accountability - As a role model demonstrate commitments to personal excellence and setting high standards for ethical behavior and integrity. Ability to model a culture of excellence and a well-trained, energized, and successful team. * Able to support a culture where everyone matters, and everyone belongs * Able to delight clients with quality services and superior experiences * A proactive thinker with an outgoing personality who is comfortable speaking in front of groups and interacting with company colleagues and employees. * Able to multitask, build client relationship, employee relationship, and mentor leadership to produce the future leader of the organization Global provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Qualifications Minimum Requirements: * U.S. citizen, U. S. national or permanent resident * Bi-lingual (Spanish) strongly preferred * Valid state issued driver's license with clean driving record * At least five (5) years relevant experience in a major installation or business * Reside within commuting distance of our Southeast Airports * Bachelor's degree from an accredited institution and/or 5-7 yrs experience in aviation security * Knowledge of 1542/1546 as well as ACISP * Knowledge of Xray ETD a plus * Within the past five (5) years, must have successful experience managing a major security or screening operation * Working knowledge of the aviation security industry to successfully implement compliant and quality aviation security operations. * AAAE Airport Certified Employee (ACE) or Certified Member (CM) Security Certification required within six months of hire. * Current certification at time of hire is preferable * Ability to successfully pass background checks and drug tests as necessary * Available to work various hours as necessary, weekends and holidays depending on the region's needs. * Willing and able to participate in a drug test (either pre-employment or random) with negative results * Must be willing to pass a 10-year verifiable background check (employment, education, criminal and personal references) * Must be able to obtain and maintain SIDA badge with Customs seal as distributed by local airport authority and US Customs and Border Patrol * Must be able to pass any initial and recurrent training classes as administered by the company, and/or local airport authority
    $48k-89k yearly est. 46d ago
  • Business Unit Director - Concrete

    Fessler & Bowman Inc.

    Operations director job in Holly, MI

    Job DescriptionSalary: Since 1963, through the relentless commitment of our talented team members working together to achieve success, Fessler & Bowman, Inc. has grown to become an Engineering News Record Top 100 Specialty Contractor and Top 20 Concrete Contractor in the U.S. Our Culture & Philosophy: Fessler & Bowman is a fast-paced and culture-focused industry leader in specialty concrete and civil earthwork. When we talk about culture at F&B, it is not just a plaque hanging in our lobby.Our values are our driving force and have allowed us to build a phenomenal team delivering best in class products to our customers. Open & Constructive Take Pride in Our Product Relentless Commitment Care About Our Customers Team Success Summary: The Business Unit Director will lead and provide support to their designated region while working collaboratively across departments. The primary responsibility of this position is the delivery and achievement of specific KPIs such as strategy, profitability, operational effectiveness, team leadership, and business development. These responsibilities may vary based on the specific organizational structure, size of the business unit, and regional dynamics within the construction industry. The role requires a blend of leadership, strategic thinking, operational acumen, and stakeholder management skills to drive the region's success and contribute to overall company objectives. The descriptions below are representative of, but not limited to, the duties and responsibilities for this position. Five Key Roles of the Business Unit Director: Strategic Planning and Execution: Developing strategic plans for the region in alignment with overall company goals. Implementing strategies to achieve business growth, profitability, and market share targets. Overseeing the execution of strategic initiatives across projects within the region. Financial Management: Managing the financial performance of the region, including budgeting, forecasting, and financial reporting including JPRs. Ensuring projects are delivered within budget and identifying opportunities for cost savings. Monitoring financial metrics and making data-driven decisions to optimize financial outcomes. Operational Oversight: Providing leadership and direction to project managers and operational teams. Monitoring project timelines, quality standards, and overall project delivery. Implementing best practices and ensuring compliance with health, safety, and environmental regulations. Team Leadership and Development: Leading and motivating a diverse team of professionals across various disciplines. Developing talent within the region through coaching, mentoring, and training initiatives. Promoting a culture reflecting F&B core values, effective collaboration, and accountability. Business Development and Sales: Identifying new business opportunities and potential markets within the region. Collaborating with business development teams to pursue and secure new contracts. Participating in industry events, conferences, and networking activities to promote the companys services. Essential Duties & Responsibilities: Client Relationship Management: Partner with the business development team to build and maintain relationships with key clients, stakeholders, and partners. Understanding client needs and expectations to ensure customer satisfaction. Resolving escalated issues and ensuring effective communication with clients to build successful long-term relationships. Risk Management and Compliance: Identifying and mitigating risks related to projects, operations, and regulatory requirements. Ensuring compliance with legal, contractual, and regulatory obligations. Implementing policies and procedures to uphold ethical standards and corporate governance. Reporting and Communication: Providing regular reports on the region's performance, progress, and challenges. Communicating effectively with senior management, presenting recommendations and strategies. Provide a clear vision to the regional team with accompanying goals for each department. Continuous Improvement: Driving initiatives for process improvement, efficiency gains, and innovation. Collaborate across regions to share lessons learned. Evaluating performance metrics and implementing corrective actions where necessary. Staying abreast of industry trends, technological advancements, and competitive landscapes. Community and Stakeholder Engagement: Engaging with local communities, government agencies, and industry associations. Participating in community outreach programs and corporate social responsibility initiatives. Enhancing the company's reputation and fostering positive relationships within the region. Other relevant tasks as assigned Education, Experience & Qualifications: Bachelors Degree in a related field required 10+ years of Leadership experience, preferably within the construction industry required Experience in project management, estimating and field supervision preferred Previous experience in self-perform trades is preferred Proficiency in Microsoft Suite and familiarity with Procore High attention to detail, critical thinking, and ability to multi-task Travel: Travel may be required for visiting job sites as well as other office locations. The anticipated travel amount for this role is under 30%. Work Environment: As the Business Unit Director, you will be subject to various work environments. These environments include office and field settings. Employee must be comfortable with sitting for an extended period. Benefits: Fessler & Bowman is proud to provide eligible Team Members with the following benefits: Medical, dental and vision insurance 401k with company contributions Paid Holidays and Paid Time Off Recruitment Process: The recruitment process will include a phone screen, in-person meeting, and a pre-employment background check and drug test. Fessler & Bowman is an Equal Opportunity Employer
    $96k-142k yearly est. 15d ago

Learn more about operations director jobs

How much does an operations director earn in Troy, MI?

The average operations director in Troy, MI earns between $61,000 and $174,000 annually. This compares to the national average operations director range of $65,000 to $164,000.

Average operations director salary in Troy, MI

$103,000

What are the biggest employers of Operations Directors in Troy, MI?

The biggest employers of Operations Directors in Troy, MI are:
  1. 365 Retail Markets
  2. Aptiv
  3. Hutchinson
  4. Turning Point
  5. Plastic Omnium Auto Exteriors
  6. Crisp Recruit
  7. Scout HR Services
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