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  • Business Operations Specialist

    NCMS-National Center for Manufacturing Sciences

    Operations specialist job in Ann Arbor, MI

    Who We Are: The National Center for Manufacturing Sciences (NCMS) is a cross-industry technology development consortium, dedicated to improving the competitiveness and strength of the U.S. industrial base. As a member-based organization, it leverages its network of industry, government, and academic partners to develop, demonstrate, and transition innovative technologies efficiently, with less risk and lower cost. NCMS enables world-class member companies to work effectively with other members on new opportunities - bringing together highly capable companies with providers and end-users who need their innovations and technology solutions. NCMS members benefit from an accelerated progression of idea creation through execution. Job Purpose: The Business Operations Specialist is responsible for supporting diverse projects and other business activities while providing exceptional customer service. Primary Responsibilities: Maintain data integrity and accuracy through validation, which will likely include comparison to and review of official NCMS documentation. Collaborate with various business units to understand processes and collect data. Maintain and assist in the creation of content for internal and external communications. Respond to internal and external customer requests as needed. Identify customer needs and collaborate with internal NCMS departments. Provide project meeting support as needed via attending meetings, preparation and distribution of project meeting notes. Assist in the documentation and improvement of procedures. Assist in preparation and/or review of quarterly and final project reports. Maintain project information, collect and maintain data files/folders, develop presentations. Become trained and proficient in specified core functions within the organization. Perform other duties as requested. Requirements: Must be a citizen of the United States. Must have or be eligible to obtain government security clearance. Must be fully vaccinated against COVID-19 unless legally exempt. Flexibility to work a hybrid schedule; three days in the office & two days home. Degree in Business Administration, Science/Technology or related field or a minimum of 5 years' experience in an administrative role with customer service and/or technology focus. Critical thinking & problem-solving skills are required. Microsoft Office 365 experience. SharePoint functional knowledge. Effective communicator in written and oral formats. Demonstrated high level of organization and attention to detail. Demonstrated ability to develop and deliver suggestions for process improvements. Demonstrated customer service excellence. This position is contingent upon the successful completion of a background screening, which may include checks for criminal history, driving records, financial history, and education verification, as permitted by law. NCMS IS AN EQUAL OPPORTUNITY EMPLOYER
    $42k-70k yearly est. 4d ago
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  • Sales Specialist, AI & Operational Analytics - East Coast

    Onestream Software 4.3company rating

    Operations specialist job in Birmingham, MI

    Sales Specialist, AI & Operational Anaytics Compensation: $125,000.00 - $170,000.00 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience. Employment Type: Full-Time Benefits Offered: Vision, Medical, Life, Dental, 401K Summary The Sales Specialist, AI & Operational Analytics is a quota-carrying sales role responsible for driving growth within an assigned territory for OneStream's SensibleAI Portfolio, including SensibleAI Forecast, SensibleAI Studio, and SensibleAI Agents. This role includes a commission plan and operates as a highly skilled sales overlay, partnering with OneStream Account Managers while leading the evaluation cycle for AI solution sales. A critical component of the role is the ability to understand diverse industries and business models, identify where AI/ML can deliver measurable value, and scope high-impact use cases that align to OneStream's SensibleAI portfolio. The position plays a pivotal role in accelerating adoption of OneStream's AI/ML capabilities across existing customers and new prospects and expanding OneStream's presence in strategic markets. Primary Duties & Responsibilities Territory Ownership & Sales Execution Own and execute the business plan for your assigned territory, aligned to regional goals and go-to-market strategies. Forecast, manage, and track pipeline and bookings to achieve quota objectives. Partner closely with OneStream Account Managers to identify, influence, and close opportunities involving SensibleAI solutions. Customer Engagement & Evaluation Leadership Lead customers and prospects through the AI solution evaluation cycle, including qualification, discovery, proof of concepts/value, solution mapping, use-case scoping, project estimation, business case development, and proposal delivery. Conduct discovery sessions to uncover customer pain points, data readiness, forecasting needs, and opportunities for automation. Develop compelling value propositions, ROI models, and executive-ready presentations to advance sales cycles. Maintain a strong presence in your region by building long-term, trust-based relationships with C-suite and line-of-business leaders. Market Development & Event Leadership Support regional field marketing events to promote OneStream's SensibleAI solutions with customers and prospects to expand pipeline. Leverage personal network and industry knowledge to identify new prospects and expand OneStream's footprint. Support thought leadership by staying current with AI, ML, and FP&A technology trends and articulating their impact on the Office of Finance. Collaboration & Solution Expertise Become a product expert on OneStream's SensibleAI Portfolio and effectively articulate technical concepts in clear, business-oriented language. Collaborate with AI Solution Consultants, AI Delivery Consultants and Partner ecosystem to ensure high-quality customer engagements. Prepare and deliver comprehensive proposals and RFP/RFQ responses. Required Education & Experiene Bachelor's degree in Business Administration, Marketing, Finance, or related field-or equivalent professional experience. 5+ years of enterprise B2B sales experience, preferably in a quota-carrying role. Demonstrated ability to communicate complex or technical concepts to senior business audiences in a clear and compelling manner. Preferred Education & Experience Experience selling or consulting on complex cloud-based, on-premises, or hybrid technology solutions. Proven background in consultative selling with C-level executives. Proficiency with CRM systems, MS Office, and analytical or project management tools. Demonstrated success working in cross-functional, collaborative teams. Knowledge, Skills & Abilities Proven track record of exceeding revenue goals and driving high-growth territories. Strong customer service orientation with ability to assess customer needs and build long-term satisfaction. Exceptional verbal and written communication, presentation, and storytelling abilities. Strong business and financial acumen with the ability to quickly understand how different industries operate and identify processes where ML can drive measurable value. Knowledge of modern sales and marketing strategies, including account planning and territory management. Highly professional, strategic, organized, and effective at C-suite leaders. Tech-savvy with strong business acumen and the ability to quickly understand evolving AI/ML technologies. Flexible, adaptable, goal-oriented, and skilled at managing multiple priorities. Willingness to travel as needed. Who We Are OneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit ****************** Why Join The OneStream Team Transparency around corporate structure, salary, and benefits Core value of customer success Variety of project work (not industry-specific) Strong culture and camaraderie Multiple training opportunities Benefits at OneStream OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are: Excellent Medical Plan Dental & Vision Insurance Life Insurance Short & Long Term Disability Vacation Time Paid Holidays Professional Development Retirement Plan All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship. OneStream is an Equal Opportunity Employer. #LI-JB1 #LI-Remote Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
    $125k-170k yearly 3d ago
  • Michigan PIP Sr. Litigation Specialist

    The Auto Club Group 4.2company rating

    Operations specialist job in Dearborn, MI

    Michigan PIP Sr. Litigation Specialist - The Auto Club GroupWhat you will do:The Auto Club Group is seeking prospective SeniorClaim Specialist who canwork under less supervision with a high-level of authority to handle highly complex technical issues and the most complex claims.In this position, you will have the opportunity to: Review assigned claims, contact the insured and other affected parties, set expectations for the remainder of the claim process, and initiate documentation in the claim handling system. Complete coverage analysis on the most complex claims. Ensure all possible policyholder benefits are identified. Create additional sub-claims if needed. Complete an investigation of the facts regarding the claim to further and in more detail determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential. Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim. Evaluate the financial value of the loss. Approve payments for the appropriate parties accordingly. Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit). Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system. Utilize strong negotiating skills. Senior Claim Specialist assigned to the PIP unit are responsible for claims involving the MCCA or quadriplegic, traumatic brain, amputations, and other catastrophic injuries. The role will require proficiency in dealing with the MCCA and attorney represented claims. Work with insureds, physicians' offices, and medical insurance carriers to obtain necessary information to complete the claims review process and make the appropriate determinations.With our powerful brand and the mentoring, we offer, you will find your position as aSeniorClaim Specialistcan lead to a rewarding career at our growing organization.Work EnvironmentThis position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.How you will benefit: A competitive annual salary between $74,900 to $99,800 ACG offers excellent and comprehensive benefits packages, including: Medical, dental and vision benefits 401k Match Paid parental leave and adoption assistance Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks, rewards, and much more We're looking for candidates who:Required Qualifications (these are the minimum requirements to qualify) Education (include minimum education and any licensing/certifications): Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience In states where an Adjuster's license is required, the candidate must be eligible to acquire a State Adjuster's license within 90 days of hire and maintain as specified for appropriate states. A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members. Experience:Five years of experience in the following: Negotiation of complex claim settlements Securing and evaluating evidence Preparing manual and electronic estimates Subrogation claims Resolving complex coverage questions Taking statements Establishing clear evaluation and resolution plans for claims Knowledge and Skills: Advanced technical knowledge of Essential Insurance Act (Michigan) Fair Trade Practices Act as it relates to claims Subrogation procedures and processes Intercompany arbitration Litigation Advanced technical knowledge of: Negligence Law No-Fault Law Medical terminology and human anatomy MCCA and attorney represented claims Ability to: Handle claims to the line Claim Handling Standards Follow and apply ACG Claim policies, procedures and guidelines Work within assigned ACG Claim systems including basic PC software Perform claim file review and investigations Demonstrate effective communication skills (verbal and written) Demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting understanding of their problems and responding to questions and concerns Analyze and solve problems while demonstrating sound decision making skills Prioritize claim related functions Process time sensitive data and information from multiple sources Manage time, organize and plan workload and responsibilities Attend virtual meetings and corporate/court onsite meetings Preferred QualificationsEducation Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, Associate in Management or equivalent CPCU coursework or designation Michigan resident #LI-LC1 Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit *********** Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
    $74.9k-99.8k yearly 3d ago
  • EFM-Specialist, Logistics Operations

    Estes Forwarding Worldwide 4.4company rating

    Operations specialist job in Novi, MI

    Estes Final Mile, a wholly owned subsidiary of Estes Express Lines, was launched in 2016 to address the growing demand for final mile delivery of consumer and retail goods to residences and businesses across the US. At Estes Final Mile, our focus is on providing a world class customer delivery experience through the use of our technology enabled delivery network, resulting in industry leading service unmatched in the Industry. We are proud to offer highly competitive pay and a comprehensive benefits package, including: Paid vacation, sick time, and holidays 401(k) plan with company match Medical, dental, and vision insurance Short- and long-term disability plans Life and accidental death & dismemberment insurance Job referral bonus program Responsibilities The Specialist, Logistics Operations is responsible for maintaining expected service level of all EFM shipments, updating shipments with the most accurate and timely status, and ensuring quality of service provided to EFM customers. To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties. Track, trace, and monitor Estes Final Mile shipments and update the status with complete notes. Perform clerical processes related to the Estes Final Mile business. Process routine customer information in support of transportation, billing, and/or collection efforts. Monitor the web, fax, and voice mail for service provider updates. Maintain data for specific customers, markets, products, and/or processes as required. Assist and support Customer Service, Supervisors, and Managers with various business needs. Communicate to Supervisor any issues or problems that may put a shipment in jeopardy of failure. Complete outbound calls to consignees requesting a delivery follow up. Appropriately identify and resolve consignee issues. Confirm charges from service providers as needed. Maintain familiarity with conditions that need special and accessorial charges and ensure that all costs and charges are complete and accurate. Work to find new ways to enhance or drive efficiencies in the customer and end user experience through continuing process improvements. Manage and maintain Terminal and Agent relationships. Perform miscellaneous job functions to assist with operations, sales efforts, contracts, and billing. Support and promote company core values. Regular attendance is required. Qualifications The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required. SKILLS AND ABILITIES Ability to plan, organize, and manage multiple projects and set priorities. Ability to develop and use collaborative relationships to accomplish work goals; develop individual relationships by listening, sharing ideas, and appreciating others' efforts. Ability to maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization. Must be comfortable in a fast-paced, startup environment. Use appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals. Read, analyze, and interpret highly complex regulations and procedures, and respond to common inquiries or complaints. Ability to effectively present information and respond to questions from groups of customers and employees. Ability to read and interpret general business documents. Ability to write routine reports and general business correspondence. Ability to work with peers and communicate basic concepts. Must be comfortable on outbound phone calls. Ability to solve practical problems through standardized solutions that require limited judgment. Ability to follow prescribed and detailed procedures to solve routine problems. Intermediate proficiency in Microsoft Office, internet, web-based, and job specific software applications. Must be able to work flexible shifts. Must be eligible to work in the United States. At this time, EFW will not sponsor a new applicant for employment authorization for this position. EFW prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug screen and a background check. EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. SUPERVISION Position functions with supervision and has no direct reports. EDUCATION/EXPERIENCE Minimum of a High School Diploma (or equivalent) and 0-2 years of experience. 1-3 years of experience in the Transportation/Freight Forwarding or Customer Service industries desired. However, a combination of experience and/or education will be taken into consideration. LICENSES/CERTIFICATIONS None required. TRAVEL None required. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. Typically sitting at a desk or table. Intermittently sitting, standing, walking or stooping. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties. Normal office situation. EFM is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.
    $50k-82k yearly est. Auto-Apply 60d+ ago
  • Deposit Operations Specialist

    Bank of Ann Arbor 4.0company rating

    Operations specialist job in Ann Arbor, MI

    Requirements High School diploma or equivalent, some college or BA/BS preferred; history of relevant continued education is highly preferred 3 - 5 years of experience in a financial or banking environment preferred Excellent work ethic, high levels of integrity, ability to prioritize and results focused. Knowledge and experience with bank core system processing software and proficiency with Windows based applications and operations related software. Knowledge of check processing, ACH, wire transfers and card services preferred. Demonstrated success in a similar role within a bank operations or retail team; account reconciliation and deposit operations experience preferred. Work independently in a fast-paced environment Dedicated to the delivery of excellent client service to interact effectively with clients and team members at any level in the organization Attention to detail to ensure accuracy Excellent verbal and written communication skills Knowledge of Federal and State regulations pertaining to bank operation functions. Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
    $53k-87k yearly est. 10d ago
  • Sourcing Operations Specialist II

    Carhartt 4.7company rating

    Operations specialist job in Dearborn, MI

    Dearborn, MI Department: Sourcing Reports To: Sr Manager, Sourcing Operations DBJob Classification: HybridFLSA Status: Exempt Job Band: Professional The Sourcing Operations Specialist serves as the liaison for the business in the processing of seasonal samples from request to production of goods. Responsible for governing best practices of sample needs from request to delivery at distribution locations. This role will also account for communicating Non-Stock and seasonal sample status from vendor and field associates to internal partners. Key responsibilities include but are not limited to the creation, maintenance, and distribution of tracking documents, reports, and calendars to the business units on milestones and deliverables. In addition, this position will oversee valued-added services purchased by industrial customers; and manage special projects related to Industrial Sourcing. Inspired by Hard Work At Carhartt, the values of hard work-dependability, honesty, and trust-are rooted in the legacy of our founder, Hamilton Carhartt. His commitment to serving hardworking people continues to inspire everything we do. Guided by his legacy and our mission-We serve and protect all hardworking people by building durable products-we remain dedicated to upholding these principles in every decision we make and every product we create. Representative Responsibilities Primary liaison for the business related to the processing of Non-Stock orders and seasonal sample request to Carhartt Finished Goods Suppliers. Attend Industrial Development meetings to integrate sourcing operations processes into the product development process for CCG, FR, PPE. Collaborate with Global Product for development needs and align on best practice to fulfill the requirements for Non-Stock offering and seasonal sample needs. Creates Purchase and Production Orders for issuance of Non-Stock request. Coordinate delivery of all Non-Stock orders to allocatable location, monitoring status and resolving problems delivery. Owns conversion and issuance of all seasonal Field Testing, Finished Good Test, Merchandise, Sales, Seeding Samples, etc. request to finished goods suppliers. Coordinates availability of seasonal sales tools for Photography, Presentations, 3rd Party Testing, Tradeshows, Account Visits, etc. Organize and provide direction for seasonal development sample needs across all internal departments. Report variance for requirements and delivery. Ensure timely and accurate request, tracking and receipt at the Distribution Center of all Non-Stock orders and seasonal samples. Manage the sourcing of value-added services (VAS) for non-stock orders, including but not limited to, the embellishment of products; and determination of service provider (internally or 3rd party) Oversee the completion of the value-added services to meet customer specifications and negotiate the resolution of any issues in the process. Oversee Scorecard-type evaluation on Non-Stock product delivery and fill rates for improved performance. Analyze results, report findings to leadership with recommendations for changes, and implement approved changes. Manage business request for all Industrial special projects and seasonal samples orders for development, product placement and sample needs. Develop, maintain, advise and communicate calendar deliverables as the liaison between business units for development of seasonal samples and industrial styles. Negotiate optimum timelines with suppliers and other supply chain partners for Sample production. Compile and assess current departmental processes to develop and implement best practices for seasonal samples and industrial non-stock production and escalate plan of action to resolve issues. Coordinate sufficient raw materials remain on hand for Non-Stock processing. Direct Sample Tracking on incomplete or pass due PO's for timely closure and payment in SAP. Authorize payment for samples received or chargebacks for missing or damaged samples. Maintain PO acceptance for all suppliers for delivery, through internal programs and systems. Advise factories and field Sourcing of unexecuted PO's and mitigate challenges to delivery. Collaborate on corrective actions for execution of issued PO's. Monitor sample shipment IDOC errors through SAP and acceptance in Fiori. Recommend and provide solutions for reconciliation of payment discrepancies for sample receipt. Resolve blocked sample invoices reported for inconsistencies Work with partner departments within Carhartt to develop and implement process improvements that optimize supplier performance (i.e. inventory levels, days to issue, sample substitutions). Demonstrate ownership with product being developed and produced. Make and own decisions when appropriate to the job level, recognizing which issues to elevate and communication at higher levels. Required Education Bachelor's degree in Business, Operations, Supply Chain' or related field; or equivalent years of related experience in lieu of degree. Required Skills & Experience Minimum of 3 years' experience collaborating with cross functional teams in sourcing or in a related field. Experience in an apparel or non-durable goods manufacturing environment preferred. Demonstrated experience in developing and implementing work processes and procedures. Excellent written and verbal communication skills. Demonstrated ability to effectively communicate with all levels of the organization and external vendors. Strong organizational skills with the ability to multi-task. Excellent attention to detail. Negotiation skills preferred. Proficient with Microsoft Office. Working knowledge of software systems as SAP and/or Tradelink preferred. Physical Requirements and Working Conditions Typical office environment; office setting. Extended periods of time sitting, standing, typing on a computer is required. Willing to work some weekends if necessary. Able to lift 40 pounds without restriction. National and International travel required (up to 20%). This position has a Hybrid location: Associate will work on-site regularly as needed for work activities. Carhartt is a tobacco free workplace.
    $41k-56k yearly est. 4d ago
  • Quantitative Operations Specialist

    Viewline Ventures

    Operations specialist job in Detroit, MI

    Job DescriptionAbout Us We're a fast-growing startup in specialized alternative markets, building smart operations from the ground up. Our team is small, scrappy, and collaborative, and we thrive on solving tough problems with discipline and precision. We're looking for someone who takes pride in doing things the right way, loves following structured processes, and enjoys being the person everyone can count on to get it done right. If that's you, we want to meet you. About the Role As an Implementation Specialist, you'll play a critical behind-the-scenes role in keeping our operation running with accuracy, consistency, and discipline. You'll execute structured playbooks, manage client-facing systems, and flag edge cases, all while keeping meticulous records. This is a high-trust, precision-driven position ideal for someone who thrives in structured environments, takes pride in operational excellence, and finds satisfaction in completing tasks with care and consistency. You'll be required to travel locally on a daily basis, so access to reliable transportation is essential. Key Responsibilities Execute SOPs and task checklists with high attention to detail and operational discipline Manage real-time workflows, resolve edge cases, and escalate issues as needed Log detailed records of all actions and outcomes to maintain transparency and traceability Monitor accounts, balances, and platform statuses pre- and post-execution Troubleshoot minor technical issues and assist with onboarding or setup tasks for new accounts or tools Complete field-based tasks involving physical systems, identity verifications, or client-specific operations (local travel required) Requirements Detail-Driven & Conscientious: You care deeply about the little things. You catch what others miss. Process-Oriented & Reliable: You excel when following structured steps, and teammates know they can count on you. Completionist: You finish what you start, close loops without reminders, and don't leave tasks half-done. Steady Under Pressure: You're calm and focused in live settings and time-sensitive moments. Technically Capable: You're comfortable navigating software, tools, and browser-based workflows. Logistically Flexible: You're based in New Jersey, Philadelphia, Michigan, or Ontario (or willing to relocate) and can handle daily in-person tasks that require local travel. Bonus Points Experience in admin, ops, or structured execution roles (e.g., QA, compliance, lab work, customer operations) Familiarity with SOP-driven environments or performance-based work Benefits Competitive hourly pay with performance incentives Flexible hours with consistent workflows Direct exposure to the operational engine of a high-growth, high-precision startup Clear SOPs and support systems so you can execute with confidence
    $43k-70k yearly est. 9d ago
  • Software Quality Operations Specialist, Safety Dense Risk & Insights

    Open Roles

    Operations specialist job in Detroit, MI

    Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver-The World's Most Experienced Driver™-to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. The Software Quality Operations (SWQOps) team is at the heart of ensuring the safety, reliability, and quality of the Waymo Driver. Our mission is to build an adaptable and scalable operation, increasingly powered by AI, to deliver the crucial insights necessary to confidently deploy and grow Waymo's autonomous vehicle service. Why This Team is Essential to Waymo's Success: Waymo is undergoing unprecedented growth, rapidly expanding into new cities (targeting ~20 new cities by EOY 2026) and launching new vehicle platforms. SWQOps plays a critical role in this expansion, making it possible to scale safely and efficiently. As part of SWQOps, the Tooling and Integrations team drives strategic initiatives that accelerate launch velocity for new products and automation. This role reports to the SWQOps Safety Dense Risk & Insights Lead. The key outputs of this team feed into key safety metrics, ML model training / automation validation, and a deeper understanding of the Driver's safety performance and behaviors. You will: Partner with Engineering to design, test, and deploy cutting-edge Machine Learning (ML) and Generative AI (Gen-AI) models and tools to drive step-change improvements in issue discovery & detection, triage efficiency, and quality assurance. Leverage AI-powered insights and traditional triage signals to proactively identify emerging on-road issue trends, new risk scenarios, and edge cases. Develop and refine data-driven strategies for issue discovery and monitoring, enhanced by ML model outputs Serve as the key link between AI/ML development and operational execution. Define and document new policies, guidelines, and Standard Operating Procedures (SOPs) that integrate AI tools and insights into daily vendor workflows. Design and implement robust quality control processes for both human and AI-generated outputs. Perform meta-quality checks, validate the integrity of vendor work, and provide feedback to improve both human and model performance. Act as the subject matter expert for our Software Quality Operations, working closely with stakeholders, program leads, and vendor teams to ensure seamless adoption and maximum impact of AI/ML advancements in our quality processes. Be the trusted source for creating and updating technical policies, guidelines, and standard operating procedures for new scopes, platforms, and driving signals Provide technical leadership and consultation to stakeholders to enhance our workflows and quality. You'll be at the forefront of identifying and escalating issues with our tools, providing technical requirements to engineering, and driving user testing to support the development and deployment of new tooling features. You have: BS/BA degree andor 4 years of relevant work experience in AV Software Quality Operations Experience Increased competency in supporting all phases of the machine learning development lifecycle:, from data preparation, and training, to validation, deployment, and continuous monitoring. Experience with ML testing and validation, including dataset quality assurance, bias detection, edge-case scenario testing, and performance evaluation using statistical metrics. Ability to quickly learn and implement new concepts and utilize proprietary tools. Strong understanding of driving rules and regulations. A proven ability to work in a fast-paced, high-stress environment while maintaining good judgment Excellent communication and interpersonal skills to effectively collaborate with a wide range of individuals in a diverse and dynamic work environment Demonstrated strong execution with ability to drive outcomes We prefer: Experience working with offshore teams / multiple local operations hubs Competency in LLM / transformer models, and / or ML for robotics domain experience Basic SQL querying and plx coding experience Using subject matter expertise for results analysis and direct customer consultation in the development of new and improved solutions Self-motivated with basic skills in task planning and time management Experience with ML testing and validation, including dataset quality assurance, bias detection, edge-case scenario testing, and performance evaluation using statistical metrics. The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process. Waymo employees are also eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. Salary Range$120,000-$151,000 USD
    $43k-70k yearly est. Auto-Apply 3d ago
  • Operations Excellence Specialist

    Burgess Norton Mfg Co

    Operations specialist job in Taylor, MI

    Job Description General Function Amsted Automotive, Cold Form & Finishing MI is looking for an Operation Excellence Specialist to support the management of the company's business excellence program, tools and culture and is responsible for analyzing, designing, and implementing manufacturing and business processes that improve efficiency. Duties and Responsibilities Capture real-time measurement data for MRO, capital and cost saving initiatives Provide appropriate reporting analytics on continuous improvement initiatives and metrics Partner with all divisions to drive Operational Excellence methodology and analytics to ensure sustainable manufacturing and business process improvements are met Leverage/benchmark best practices and drive implementation across the organization Drive measurable improvements by identifying opportunities to remove waste Function as a resource for continuous improvement methodologies across all divisions Guide and challenge cross-functional teams in development and execution of continuous improvement activities to reduce cycle time, inventory, and waste while improving process performance, quality, cost, and standardizing the process Assist with the development of tools, methods and processes that will result in significant process improvement for Operations, Production, Quality, Maintenance Reliability and Management Ability to challenge the status quo and comfortable with managing ambiguity Works with the business excellence and other teams to improve systems Recognized as SME (Subject Matter Expert) in Lean Manufacturing Assist with the integration of the company Lean Performance System Support manufacturing continuous improvement initiatives that drive plant and company performance improvements Work with leaders in annual business plan strategic development planning process and prioritize improvement opportunities based on tactical planning objectives Work Requirements / Knowledge Financial acumen and demonstrated ability to build trust and facilitate consensus among cross functional teams Strong data analytic capabilities for reporting Exceptional analytical/statistical troubleshooting skills Understanding of Shingo Lean methodology and approach Change management, specifically the ability to influence and promote cultural change Strong influencing/persuasive skills with a demonstrated ability to influence Must be able to engage with personnel at all levels and possess exceptional oral and written English communication skills Experience with the manufacturing methodologies and practices Experience leading and educating on Lean methodologies and Kaizen events Systemic problem solver, with experience implementing solutions with root cause analysis Background in manufacturing, preferable within a Tier 1 Automotive supplier Education BS/BA Degree or equivalent from an accredited college or university Experience Experience with the manufacturing methodologies and practices Experience leading and educating on Lean methodologies and Kaizen events Systemic problem solver, with experience implementing solutions with root cause analysis Minimum 5 years of direct experience in leading and supporting continuous improvement projects in a manufacturing, supply chain, or production environment 5 years of leadership experience in managing a team, developing, and motivating staff Background in manufacturing, preferable within a Tier 1 Automotive supplier Work Conditions Must be able to travel frequently to the different plants in the United States. Some international travel required.
    $43k-70k yearly est. 13d ago
  • Operations Excellence Specialist

    Transform Automotive

    Operations specialist job in Utica, MI

    Job Description WHAT YOU'LL DO The Operational Excellence Specialist supports the management of the company's business excellence program, tools and culture and is responsible for analyzing, designing, and implementing manufacturing and business processes that improve efficiency. Duties and Responsibilities Works with the business excellence and other teams to improve systems Capture real-time measurement data for MRO, capital and cost saving initiatives Provide appropriate reporting analytics on continuous improvement initiatives and metrics Partner with all divisions to drive Operational Excellence methodology and analytics to ensure sustainable manufacturing and business process improvements are met Leverage/benchmark best practices and drive implementation across the organization Drive measureable improvements by identifying opportunities to remove waste Function as a resource for continuous improvement methodologies across all divisions Guide and challenge cross-functional teams in developement and execution of continuous improvement activities to reduce cycle time, inventory, and waste while improving process performance, quality, cost, and standardizing the process Assist with the development of tools, methods and processes that will result in significant process improvement for Operations, Production, Quality, Maintenance Reliability and Management Ability to challenge the status quo and comfortable with managing ambiguity Works with the business excellence and other teams to improve systems Recognized as SME (Subject Matter Expert) in Lean Manufacturing Assist with the integration of the company Lean Performance System Support manufacturing continuous improvement initiatives that drive plant and company performance improvements Work with leaders in annual business plan strategic development planning process and prioritize improvement opportunities based on tactical planning objectives WHAT YOU'LL NEED TO SUCCEED Financial acumen and demonstrated ability to build trust and facilitate consensus among cross functional teams Strong influencing/persuasive skills with a demonstrated ability to influence Exceptional change management skills, specifically the ability to influence and promote cultural change Strong data analytic capabilities for reporting Exceptional analytical/statistical troubleshooting skills Understanding of Shingo Lean methodology and approach Change management, specifically the ability to influence and promote cultural change Strong influencing/persuasive skills with a demonstrated ability to influence Must be able to engage with personnel at all levels and possess exceptional oral and written English communication skills Education BS/BA Degree or equivalent from an accredited college or university Experience Experience with the manufacturing methodologies and practices Experience leading and educating on Lean methodologies and Kaizen events Systemic problem solver, with experience implementing solutions with root cause analysis Minimum 5 years of direct experience in leading and supporting continuous improvement projects in a manufacturing, supply chain, or production environment 5 years of leadership experience in managing a team, developing, and motivating staff Background in manufacturing, preferable within a Tier 1 Automotive supplier WHAT'S IN IT FOR YOU? Employee Stock Ownership Plan Incentive Bonus Medical, Vision, Dental Prescription Drug Plan 401K Pet Insurance Paid Vacation & Holidays Short-Term Disability Tuition Reimbursement Health and Wellness Reimbursement Employee Recognition Discount Programs
    $43k-71k yearly est. 17d ago
  • Escrow Operations Specialist

    United Wholesale Mortgage 4.6company rating

    Operations specialist job in Pontiac, MI

    Job Description Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here. More reasons you'll love working here include: Paid Time Off (PTO) after just 30 days Additional parental and maternity leave benefits after 12 months Adoption reimbursement program Paid volunteer hours Paid training and career development Medical, dental, vision and life insurance 401k with employer match Mortgage discount and area business discounts Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon Gourmet cafeteria featuring homemade breakfast and lunch Convenience store featuring healthy grab-and-go snacks In-house Starbucks and Dunkin Indoor/outdoor café with Wi-Fi Responsibilities • Clearly explain escrow changes, shortages, surpluses, and the reasons behind increases or decreases in mortgage payments. • Investigate and resolve discrepancies related to escrow balances, tax and insurance payments, and lender-placed insurance. • Communicate with internal teams and third-party vendors (e.g., tax service companies, insurance providers) as needed to resolve customer issues. • Document all interactions and follow-ups in the loan servicing system in accordance with company standards. • Process customer-initiated requests such as escrow waivers, payment reanalyses, or account corrections. • Stay up to date on escrow-related regulations (e.g., RESPA), investor guidelines, and internal servicing policies. • Maintain compliance with federal, state, and investor servicing requirements. Qualifications Must-Have Qualifications: • High school diploma or equivalent required; Associate's or Bachelor's degree preferred. • 2+ years of experience in mortgage servicing, specifically escrow analysis, customer service, or call center operations. • Strong knowledge of escrow accounts, property taxes, hazard insurance, and escrow analysis procedures. • Excellent communication skills with the ability to explain complex concepts clearly and calmly. • Strong attention to detail, problem-solving, and analytical skills. • Proficiency in mortgage servicing systems (e.g., MSP) and Microsoft Office Suite. • Ability to work in a fast-paced, customer-focused environment while meeting performance metrics. Nice To Have Qualifications: • Experience using Black Knight MSP or similar loan servicing platforms. • Bilingual (English/Spanish) skills a plus. • Knowledge of investor guidelines (e.g., Fannie Mae, Freddie Mac, FHA, VA).
    $41k-53k yearly est. 22d ago
  • Operations Specialist

    Range Usa 3.7company rating

    Operations specialist job in Wixom, MI

    Range USA is the leading indoor gun range and retail operator in the nation. We are motivated to provide the easiest and best customer service in the USA. We believe every member of our team contributes to our success and every single customer should have a great experience at our stores and online. Join us as we continue to grow throughout the nation. At Range USA, you have an opportunity to make a big difference in our mission. POSITION DESCRIPTION: Position Title: Store Operations Specialist Reports To: Assistant Store Leader Classification: Full-Time/Non-Exempt/Hourly EMPLOYEE BENEFITS: Medical, Dental, Vision Health Insurance Free Elite Membership (Unlimited Shooting) Industry Leading Online and Store Discounts Free Classes Ability to Utilize Manufacturer Programs No firearm experience needed: We Offer Paid Training POSITION OVERVIEW: The Store Operations Specialist performs duties in relevance to compliance of federal, state, and local firearm sales regulations, as well as ensure adherence to Range USA's related policies and procedures. The Store Operations Specialist is responsible for general clerical duties such as data entry, receiving inventory, special orders and inventory control, booking and planning group parties, private lessons, events, and to provide the best experience for every customer. : Manage all visual standards in the store, including merchandise presentation, signage, lighting, and general maintenance. Receive all incoming inventory accurately, including but not limited to trade in firearms, vendor firearms and transfer firearms within a timely manner with accuracy and efficiency following ATF standards and company policies. Create of trade-in firearm item information within SAP. Maintain service firearms program, to include sourcing of parts, tracking, and customer communication. Ensure rental firearm cleaning program is being executed properly. Oversee of all “store use” items for proper inventory management. Facilitate all special and e-commerce orders for customers. Facilitate all in/out firearm transfers. Facilitate any necessary price changes, register trouble shooting, tag printing, and price testing for all sales and events. Partner with IT department to trouble shoot any SAP/IVEND problems. Partner with Store Leader to manage necessary inventory ordering and tracking of inventory “outs”. Ensure quantity, products, and pricing are correct Work with the product team to correct discrepancies, return necessary items, and obtain credit memos. Ensure receiving area is neat, clean, and organized. Work with leadership to order necessary supplies including targets, eyes, ears, office supplies, and ATF forms. Assist in the production and setup of all event marketing materials. Partner with Assistant Store Leader to investigate and remedy all inventory outs Facilitate special events, group outings, and private lessons for customers Manage store compliance programs including third and fourth checks of 4473 forms, form filing system, corrections, and customer contacts. Manage weekly serial audits, monthly ammunition cycle counts, any additional cycle counts, negative gross margin report, negative quantity on hand report, and Midwest receipts verification Conduct case audits to ensure representation of all in stock firearms DESIRED SKILLS & EXPERIENCE: Possess the following core values: Curious Passionate Do It Right Service High School Diploma or equivalent required Minimum of 2 or more years of inventory or retail experience within a specialty environment Availability to work a flexible schedule and hours necessary to open and/or close the store including nights, weekends, and holidays. Strong proficiency with Microsoft Office (Word, Excel, Outlook), inventory management systems and POS systems Effective communication skills (verbal & written) including strong relationship building skills PHYSICAL REQUIREMENTS: Extended periods of standing. Lifting and/or pushing objects up to 50 lbs. on a regular basis. Working at heights of up to 10'. NOTE: This job description may be changed or updated as necessary and is not inclusive of all the duties and responsibilities that may be expected to be performed.
    $28k-39k yearly est. 6d ago
  • Precision Medicine Business Specialist - Long Island

    Astellas Pharma, Inc. 4.9company rating

    Operations specialist job in Garden City, MI

    Precision Medicine Business Specialist - Long Island, NY Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas! Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at ***************** Astellas is announcing a Precision Medicine Business Specialist opportunity in the Long Island, NY territory. PURPOSE AND SCOPE: To ensure the achievement of sales goals in territory by promoting Astellas oncology products and services to physicians and other medical personnel within assigned geography. Educate customers on characteristics, advantages, indicated treatment and all other developments related to promoted products. Professionally represent Astellas in the field and ensure high levels of visibility and customer satisfaction in territory. Maintain effective communication and relationships with key external and internal customers. Flexible pay grade level, based on candidate background and skillset. ESSENTIAL JOB RESPONSIBILITIES: * Call on targeted physicians and oncology centers to promote and educate on the use of Astellas products through one-on-one meetings and presentations, professional education programs and other appropriate means. Responsible for ensuring high levels of call and field productivity; expected to meet call plan expectations, with 5 days in the field each week, supported by office time needed for call planning and follow-up, preparing presentations, making appointments, etc. * Develop Sales plans and business territory plan activities to support customers using company resources and promotional activities as identified by Oncology Regional Business Manager (ORBM) * Utilize clinical knowledge to influence prescribing habits * Coordinate promotional efforts with peers across franchises * Achieve quarterly sales goals within territory while adhering to all ethical sales practices and required regulations * Deliver the highest level of clinical and technical value, helping the healthcare customer meet their unique patient care needs, while operating at all times within regulatory guidelines * Ensure optimum strategy development using territory business plan * Responsible for accurately reporting sales activities, testing, territory expenses and submitting written reports as necessary by the deadline set forth and defined by Oncology Regional Business Manager * Appropriately manage and maintain all company equipment and promotional materials (company literature, materials, etc.) according to necessary company guidelines * Attend all company-sponsored sales and medical meetings as directed by company management (POA's, National Sales Meetings, Regional and Local Conventions, etc.) * Continuous learning on efficient sales and communication techniques and product / therapeutic area training * Additional responsibilities as necessary QUANTITATIVE DIMENSIONS: * Direct impact on obtaining sales attainment * Maintain adequate call coverage at National Level * Deployment of promotional resources at National Level ORGANIZATIONAL CONTEXT: * Reports to Oncology Regional Business Manager (ORBM) * No Direct Reports
    $75k-145k yearly est. 1d ago
  • Business Transformation Advanced Specialist

    Autoliv United States 4.4company rating

    Operations specialist job in Auburn Hills, MI

    Job Description Business Transformation Advanced Specialist Autoliv's primary goal is to Save More Lives. Our products never get a second chance. This is why we can never compromise on quality. We are working to increase vehicle safety by developing seatbelts, airbags and steering wheels and you can be part of our team as an Business Transformation Advanced Specialist. In this role you will collaborate cross-functionally to drive strategic projects, including supporting Project Sponsors, providing financial insights and analysis, and creating content for ELT and EMT SteerCo meetings, to monitor progress to targets and connect project accomplishments with AAM EBIT. What you'll do: Strategic Analysis & Planning Conduct comprehensive business analysis to identify transformation opportunities and areas for operational improvement Perform detailed financial analysis including cost-benefit analysis, ROI modeling, and financial impact assessments for transformation initiatives Analyze market trends, competitive landscape, and industry benchmarks to inform strategic decision-making Support the development and execution of transformation roadmaps and strategic plans Executive Communication & Reporting Prepare and present high-quality executive presentation materials for C-suite and board-level audiences Develop compelling business cases and recommendations supported by data-driven insights Facilitate executive meetings and workshops to drive alignment on transformation priorities Project Support & Implementation Collaborate with cross-functional teams to design and implement transformation initiatives Lead coordination and financial reporting of transformation projects, serving as a key business partner to project sponsors and DRIs (Directly Responsible Individuals) Support change management activities and stakeholder engagement throughout transformation projects Monitor and evaluate the effectiveness of implemented changes, recommending adjustments as needed Work across functions, reporting the right level of information in a timely manner and delivering the right uplift strategy analysis to stakeholders What is required: 4+ years of experience in business analysis, corporate strategy, strategic finance, FP&A, or 2+ years of experience in transformation consulting or private equity Bachelor's degree in business, finance, economics, or related field (advanced degree a plus - MBA or equivalent) Strong business acumen and proven project management skills are required Proficiency in PowerPoint and Excel Ability to create and deliver executive-level presentations 4 days per week in office located in Auburn Hills, MI Experience working for or with manufacturing companies strongly preferred, automotive industry experience a plus Spanish proficiency a plus What's in it for you: •Attractive compensation package •Recognition awards, company events, family events, university discount options and many more perks. •Gender Pay Equality Autoliv is proud to be an equal opportunity employer. Autoliv does not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identify and/or expression, age, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Autoliv does business.
    $75k-102k yearly est. 29d ago
  • New Business Professional II

    AAA Life Insurance Company 4.5company rating

    Operations specialist job in Livonia, MI

    Why AAA Life AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them - and their families - when we're needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive. As a New Business Professional, you will process life and annuity applications ensuring each case is effectively managed to minimize turnaround time and maximize customer satisfaction. This may include reviewing confidential, sensitive, documents for completion and accuracy; ordering medical records and moving the case to completion. Note: Must be willing and able to work 9:30am to 6:00pm shift Responsibilities How You'll Work Work Solution: Remote Relocation Eligibility: Not Available What You'll Do Tasks may include reviewing confidential, sensitive, documents for completion and accuracy, ordering medical records and moving the case to completion. This role may also process reinstatements, and conversions. Process and track new business applications by inputting necessary data for accurate completion. Process life insurance and annuity applications ensuring each case is effectively managed to minimize turn-around time and maximize customer satisfaction. Generates reports, correspondence and form letters for additional information, document files and follows up according to established procedures. Reviews and processes new applications for life insurance and annuity products ensuring applications meet technical, legal and underwriting guidelines. Refers or consults with Senior New Business Professional or other staff as appropriate on more complex applications. Handles customer inquiries to include agents and members. This role may also: Process reinstatements, and conversions. Generates reports, correspondence and form letters for additional information, document files and follows ups. Reviews and processes new applications for life insurance and annuity products. Handles customer inquiries to include agents and members. Qualifications Qualifications 1 -2 years' experience in process-oriented customer service role. High School diploma or equivalent and some college level coursework required. Strong Computer and Data Entry skills Proficient with MS Office software Experienced with internet-based systems. Preferred Qualifications Excellent Verbal and Written Communication skills. Able to review data/documents for accuracy and consistency' take action to prevent mistakes; follow procedures closely; keep records accurate and up to date. Able to interpret situations and information objectively when stressed; remain calm and professional in potentially volatile or emotionally charged interactions; maintain high productivity in stressful situations; maintain high performance in the face of setbacks or rejections; view failures objectively and rebound quickly. Able to demonstrate mastery of the technical/functional skills necessary for performing own job. Able to gather appropriate data and diagnose the cause of a problem before taking action; separate causes from symptoms; apply lessons learned from others who encountered similar problems or challenges; anticipate problems and develops contingency plans to deal with them; develop and evaluate alternative courses of action. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
    $63k-85k yearly est. Auto-Apply 60d+ ago
  • Business Anlayst

    Ips Technology Services 3.8company rating

    Operations specialist job in Troy, MI

    IPS Technology Services adds value to customers' businesses by cultivating partnership and delivering quality services to meet or exceed customer expectations. Our FOCUS is on understanding customer requirements, teamwork, and communication. Our GOAL is a repeat customer. Job Description Title : Sr. Business Analyst Location : Troy, MI Duration : 6 Months Description : Starting remote during COVID, then Troy, MI Requirements gathering and analysis / break down of large requests into user stories and/or component parts System and system integration design based on requirements Man management of adjunct technical resources, including vendor deliverables Agile or agile-variant software development methodologies Understanding of testing concepts through the software development lifecycle (unit, performance, regression) and capability to write test cases and test plans Proven strength in interpreting customer business needs and translating them into application and operational requirements. Experience with business and technical requirements analysis, business process modelling/mapping, and data modelling. Strong experience with incident management, leading both on and off-hours ad hoc support teams. Strong experience with various software development methodologies such as Agile, SCRUM, Waterfall, etc. Strong experience building, writing and executing test cases (using technologies such as JIRA, Confluence, Selenium, Loadrunner, is a plus) Excellent communicator - Ability to communicate verbally and in technical writing to all levels of the organization in a proactive, contextually appropriate manner. Excellent analytical and problem solving skills. Execute root cause analysis of systems and data issues. Excellent organizational skills. Excellent understanding of business process. Strong ability to think through workflows and the characteristics that make each workflow different. Proven ability to prioritize work by dividing time, attention and effort between assigned workload and on-going support tasks. Proven ability to easily adapt to changes in processes, procedures and priorities. Proven understanding of web service APIs and XML messaging systems Additional Information Local Preferred
    $54k-97k yearly est. 1d ago
  • New Business Specialist - Life

    Signal Advisors

    Operations specialist job in Detroit, MI

    THE JOB As a New Business Specialist at Signal Advisors, you will be the primary operational point of contact for financial advisors transacting new Life Insurance business through the Signal platform. You are essential to our mission, as delivering a seamless, efficient new business experience is at the core of the value Signal provides. You are a process-driven and customer-centric expert who works diligently with advisor office staff, advisors, and insurance carrier partners. Your success ensures the Signal new business process stands out as the best in the industry. WHAT YOU'LL GET TO DO Serve as the primary owner for resolving any open issues related to submitted applications, from the point of application entry to successful coverage placement. Review, input, and audit life insurance applications and supporting documentation provided by advisors to ensure they are “in good order” prior to final submission to the carrier. Communicate proactively and professionally with carriers and/or ceding institutions to monitor and expedite the application and fund transfer process. Maintain meticulous application records, statuses, and notes in Signal Advisors' internal systems (CRM). Maintain a thorough understanding of the life insurance and annuity industries, including product knowledge, industry trends, and compliance issues. Develop relationships with key administrative and office support staff to facilitate proper business flow between business units and third-party administrators. Continuously find ways to improve business processes and new business functions, living our value: "We're obsessed with finding a better way." Understand the application process deeply and be able to walk the advisor through form completion or complex questions with clarity and ease. WHAT WE'RE LOOKING FOR IN TEAM MEMBERS Customer-Centric: You are obsessed with creating an unparalleled customer experience, leading with compassion and bringing ease and calm to all interactions. Intentional Communicator: You utilize multiple communication methods effectively, thoughtfully listening, distilling, and presenting information that is clear and easily digestible. Executer: You can independently translate high-level ideas into action, dig into the details, and make progress toward goals quickly. Problem Solver: Challenges invigorate you! You explore creative solutions and take ownership to keep moving forward when you encounter friction or roadblocks. Accountable: You work independently, grab the jump ball, and get it past the finish line, comfortable with a culture of continuous feedback. WHAT YOU HAVE At least 2 years of Life-specific New Business related experience within an insurance agency, BGA/IMO, or carrier environment. Demonstrable experience ensuring applications are "not-in-good-order" (NIGO) free and processed quickly. Excellent written and verbal communication skills, especially in a professional, remote environment. Proven ability to work independently, manage a high volume of cases, and prioritize work based on urgency. High level of proficiency with CRM software (e.g., Salesforce) and process management tools. WHAT WE VALUE @ SIGNAL These are the values that drive how we operate and make decisions. 🌔 We're obsessed with finding a better way . Never settle for less. 🏃 We act with a sense of urgency . We use our best judgment to act urgently on the right things at the right time. 👀 We raise our level of awareness . Everything starts with awareness. We're curious and alert to what is happening around us. 🏈 We find inches everywhere around us . There are thousands of opportunities to make an impact. We take those opportunities and act. 🧭 We do the right thing . Sticking to the highest standard of integrity is not optional. 💪 We have strong opinions, loosely held . It's not about WHO is right, it's about WHAT is right. ❓ Simplicity is Genius. Simplicity doesn't just clarify; it makes things better for everyone. It's that simple. 🙏 Ideas are valued, execution is worshiped. Great ideas get you to the 50-yard line; outstanding execution gets you into the end zone. 🪞 We are the "they". There is no "they". We are empowered to fix things, to be proactive, to find a solution. 🚀 We launch big ideas and then obsess over feedback to learn how we can make it even better. COMPENSATION & BENEFITS The US base salary for this full-time position is determined by role, level, and location. Individual pay is determined by work location and additional factors, including interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. In addition to salary, our team members benefits include: Medical, vision, and dental coverage FSA or HSA-eligible health plans 3% 401k company contribution with no vesting period Paid parental leave for all parents Learning & Development stipend Wellness Programs Flexible vacation policy Dedicated sick days 10 company-wide holidays $500 for your home office setup Flexible, hybrid working environment Annual all-company retreat Competitive equity package based on on role and level Our company is committed to building a team that represents people from many different backgrounds and professional, educational, and life experiences. We strongly encourage you to apply, if you have interest in the role. So think of our job postings as just the start of the conversation. Take the leap - you might just be the perfect person for one of our open roles, even if you don't fully match every requirement on the job description.
    $59k-101k yearly est. 60d+ ago
  • Deposit Operations Specialist

    Bank of Ann Arbor 4.0company rating

    Operations specialist job in Ann Arbor, MI

    Job DescriptionDescription: Full Time | Onsite | Monday - Friday 8:00 am to 5:00 PM Team member will primarily be responsible for tasks associated with supporting all processes of the Deposit Operations Department. This includes, but is not limited to, exception item (non-post, NSF/OD) review/resolution including research and returns, stop payment review, Reg CC hold review, item processing, foreign check item processing, statement processing, submit, track and correct disputed transactions (ACH, card, check, deposit) for deposit accounts, ATM/Debit/Credit card operations, lock box deposit processing, wire operations. Essential Functions: NSF/OD Item processing with departments, lenders and front-line team members Resolution of exceptions account items (NSF, Non-post, Stops Pays, etc.) Ensure correct documentation received for Stop Payments & Reg CC Holds entered on the system and confirm data entered to be accurate Process daily incoming and outgoing returns (ACH, Checks) Generate daily notices to be mailed to customers and departments Review/Mail customer corrections Review/Respond to ACH pre-notes and Notifications of Change (NOC) Initiate NOCs if necessary Review/Process/Balance branch items, incoming and outgoing cash letters, and outgoing foreign check items Render and/or print deposit account statements Research and respond to deposit account inquiries/disputes Process account transaction disputes to achieve compliance with Regulation E standards Respond to ATM/Debit card requests/inquiries from internal and external clients including opening, modifying and/or closing Process & balance credit card payments Lock Box deposit processing Complete incoming and outgoing (foreign and domestic) wire transactions according to bank policy and procedures Respond to emails and phone calls to department Assist department leaders with audits and reports Ensure internal controls are maintained and bank policies supported Perform other duties as assigned Requirements: High School diploma or equivalent, some college or BA/BS preferred; history of relevant continued education is highly preferred 3 - 5 years of experience in a financial or banking environment preferred Excellent work ethic, high levels of integrity, ability to prioritize and results focused. Knowledge and experience with bank core system processing software and proficiency with Windows based applications and operations related software. Knowledge of check processing, ACH, wire transfers and card services preferred. Demonstrated success in a similar role within a bank operations or retail team; account reconciliation and deposit operations experience preferred. Work independently in a fast-paced environment Dedicated to the delivery of excellent client service to interact effectively with clients and team members at any level in the organization Attention to detail to ensure accuracy Excellent verbal and written communication skills Knowledge of Federal and State regulations pertaining to bank operation functions. Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
    $53k-87k yearly est. 3d ago
  • Operations Specialist

    Carhartt 4.7company rating

    Operations specialist job in Dearborn, MI

    Title: Operation SpecialistDepartment: PBS - Product, Brand & StrategyReports to: VP, Women's MerchandisingLocation: Dearborn, MIJob Classification: HybridFLSA Status: ExemptJob Band: Professional The Operations Specialist primary responsibilities is to provide administrative support and project assistance to the VPs of Merchandising and Business Planning. It requires a proactive approach to supporting the development and execution of schedule management, in a dynamic environment with deadline driven timelines. This role will provide the Merchandising, Product Operations & Planning department with efficient and smooth day-to-day operations, allowing leaders to focus on more advanced responsibilities. Inspired by Hard Work At Carhartt, the values of hard work-dependability, honesty, and trust-are rooted in the legacy of our founder, Hamilton Carhartt. His commitment to serving hardworking people continues to inspire everything we do. Guided by his legacy and our mission-We serve and protect all hardworking people by building durable products-we remain dedicated to upholding these principles in every decision we make and every product we create. Associate Responsibilities Manage the dynamic schedule VPs of Merchandising & Business Planning through prioritization and time management. Develop and schedule individual 1x1 meetings, team meetings and events, develop meeting agendas, determine and coordinate location for team meetings, and execute email communications to ensure timely distribution of key topics critical to the department's success. Execute additional administrative duties in a confidential and timely manner, including but not limited to, travel planning and booking, expense submission, interview candidate coordination and new hire onboarding. Support the Merchandising, Product Operations & Business Planning leadership teams with the execution of onsite GTM moments and logistics - timing, location, meeting scheduling, space reservation and food catering coordination. Plan, coordinate, and oversee event planning for all department and external customer meetings. Exercise a high level of tact and discretion due to frequency of corporate-wide internal and external contacts, some degree of exposure to confidential data and conversations with external individuals. Use knowledge and experience of the department processes to ensure that the brand voice is consistent and accurate; acts as a resource to other members of the department. Support other projects and assignments as assigned by the VP of Merchandising and Business Planning as needed Required Education Bachelor's Degree in a related field; or equivalent years of experience in lieu of degree. Focus on business, marketing, and/or communications is preferred. Required Skills & Experience Minimum of 4 years of experience in marketing, customer service or support; a minimum of one year of experience developing and executing project plans and supporting multiple projects simultaneously. Advanced computer skills, specifically in MS Word, Excel, PPT, and Outlook. Comfortable using Mac and PC Ability to learn quickly and work in a team environment. Previous experience and competence in developing and executing project plans and supporting multiple projects at one time Excellent written and oral communication skills with the proven ability to communicate with all levels including management and retail partners Outstanding organizational skills with demonstrated ability to prioritize workload and attention to detail Physical Requirements and Working Conditions Office Equipment used, such as computer, copier, projector, phone, etc. Light lifting may be required. 30 LB Willing to work some weekends if necessary. Light travel required (up to 15%) This position has a Hybrid location: Associate will work on-site regularly as needed for work activities. Carhartt is a tobacco free workplace.#LI-Hybrid
    $41k-56k yearly est. 5d ago
  • Business Transformation Advanced Specialist

    Autoliv 4.4company rating

    Operations specialist job in Auburn Hills, MI

    Autoliv's primary goal is to Save More Lives. Our products never get a second chance. This is why we can never compromise on quality. We are working to increase vehicle safety by developing seatbelts, airbags and steering wheels and you can be part of our team as an Business Transformation Advanced Specialist. In this role you will collaborate cross-functionally to drive strategic projects, including supporting Project Sponsors, providing financial insights and analysis, and creating content for ELT and EMT SteerCo meetings, to monitor progress to targets and connect project accomplishments with AAM EBIT. What you'll do: Strategic Analysis & Planning * Conduct comprehensive business analysis to identify transformation opportunities and areas for operational improvement * Perform detailed financial analysis including cost-benefit analysis, ROI modeling, and financial impact assessments for transformation initiatives * Analyze market trends, competitive landscape, and industry benchmarks to inform strategic decision-making * Support the development and execution of transformation roadmaps and strategic plans Executive Communication & Reporting * Prepare and present high-quality executive presentation materials for C-suite and board-level audiences * Develop compelling business cases and recommendations supported by data-driven insights * Facilitate executive meetings and workshops to drive alignment on transformation priorities Project Support & Implementation * Collaborate with cross-functional teams to design and implement transformation initiatives * Lead coordination and financial reporting of transformation projects, serving as a key business partner to project sponsors and DRIs (Directly Responsible Individuals) * Support change management activities and stakeholder engagement throughout transformation projects * Monitor and evaluate the effectiveness of implemented changes, recommending adjustments as needed * Work across functions, reporting the right level of information in a timely manner and delivering the right uplift strategy analysis to stakeholders What is required: * 4+ years of experience in business analysis, corporate strategy, strategic finance, FP&A, or 2+ years of experience in transformation consulting or private equity * Bachelor's degree in business, finance, economics, or related field (advanced degree a plus - MBA or equivalent) * Strong business acumen and proven project management skills are required * Proficiency in PowerPoint and Excel * Ability to create and deliver executive-level presentations * 4 days per week in office located in Auburn Hills, MI * Experience working for or with manufacturing companies strongly preferred, automotive industry experience a plus * Spanish proficiency a plus What's in it for you: * Attractive compensation package * Recognition awards, company events, family events, university discount options and many more perks. * Gender Pay Equality Autoliv is proud to be an equal opportunity employer. Autoliv does not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identify and/or expression, age, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Autoliv does business.
    $75k-102k yearly est. 11d ago

Learn more about operations specialist jobs

How much does an operations specialist earn in Lyon, MI?

The average operations specialist in Lyon, MI earns between $34,000 and $87,000 annually. This compares to the national average operations specialist range of $35,000 to $85,000.

Average operations specialist salary in Lyon, MI

$55,000

What are the biggest employers of Operations Specialists in Lyon, MI?

The biggest employers of Operations Specialists in Lyon, MI are:
  1. Estes Forwarding Worldwide
  2. The Range
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