Patient care coordinator jobs in Erie, PA

University of Pittsburgh Physicians is hiring a Full-Time Patient Services Representative to help support the Center for Diabetes and Endocrinology under UPMC HBC. Hours: Monday-Friday, between 8:00 am and 5:00 pm, 8-hour shifts Department Details: This full-time role is a part of a fun, fast-paced office with great staff! Come be a part of our team where we work together, and celebrate our achievements together in our work and personal lives! Purpose: A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments. Responsibilities: * Provide a warm greeting for all patients * Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference * Collect copayments and any other applicable patient payments at the point of service * Confirm and/or update patient registration information at checkout * Schedule follow-up appointments within the practice at checkout * S chedule or connect patient to resources to schedule for ancillary services at checkout * Help patients navigate the healthcare system by providing clear and understandable instructions. * Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. * Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. * Register patients in Biometrics (fingerprint recognition) program and explain benefits * Promote MyUPMC patient portal and assist patients in registration when applicable * Assist patients in education of financial responsibility and connect them to advocacy resources as needed * Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries * Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations * Appropriately distribute / triage phone calls to other areas and / or clinical providers * Assist with administrative duties in the office including but not limited to scanning of medical records and faxing * Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services. * Completion of high school graduate or equivalent is required. * Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. * Two years of experience in a medical / billing / fiscal or customer service function is preferred. * Knowledge of medical terminology is preferred. * Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances: * Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

JOB SUMMARY: A Sensitive Patient Exam Curriculum Participant (hereafter referred to as "SPEC"), is an individual who will be trained to accurately portray the role of a patient. SPEC's portray the specific situation exactly the same way each time they encounter a student. The SPEC will be expected to deal with sensitive subject matter. The SPEC provides constructive feedback and evaluates the performance of students using standardized measurement tools and participates in training/mentoring entry-level SPECs. The SPEC Program gives medical students the opportunity to practice their clinical skills in a controlled environment. Must be willing to participate in Breast, GYN or Prostate examinations Looking for male and female participants CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES: * Responsibilities include providing informative and accurate feedback to students, while acting as a patient during sensitive physical examinations; * Interacts with medical students in a standardized manner during simulated interactive patient history and/or medical examinations; * Permits physical examinations wearing a hospital gown while being observed; * Accurately remembers encounters with students for the purpose of accurately rating student behaviors; * Provides training and mentorship of entry-level SPECs; * Maintains confidentiality of information related to cases, student behaviors, and evaluations; and * Be able to accept other duties needed/assigned for the department needs. EEO/AA/M/F/Vets/Disabled Minimum Requirements KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. * Maintain character and permit examinations that may be performed awkwardly; * Maintain confidentiality of work related information and materials; * Establish and maintain effective working relationships; * Objectively evaluate behaviors, skills, and actions of students during and after a mock exam scenario; * Knowledge of and ability to maintain confidentiality of patient (HIPAA) and student privacy (FERPA); * Compliance with State and Federal Regulations and Safety Protocols (OSHA), at the clinic level; * Effectively using interpersonal and communications skills, including tact and diplomacy; * Willingness to work flexible hours on a scheduled and on-call basis; * Effective communication skills, both written and verbal; * Ability to work effectively under pressure in a fast paced environment; * Excellent skills in accounting, finance and business procedures; * Organizational skills; must be accurate and attentive to detail; * Establish and maintain effective working relationships; * Flexibility to accept other duties needed/assigned for the department needs; * Strong leadership skills and good judgment at the Administrative level; * Be open minded, patient, creative, enthusiastic, understanding and a team player and understand the requirements for an equal opportunity employer; * Ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations; * Ability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM; and * Ability to accept work directives from managers and supervisors in a respectful and cooperative manner. MINIMUM QUALIFICATIONS: Education and experience equivalent to: a high school or equivalent degree required. Associate's or Bachelor's degree is preferred especially in field of health science.

About Sound: Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape - with patients at the center of the universe. Sound Physicians offers a competitive benefits package inclusive of the items below, and more: Medical insurance, Dental insurance, and Vision insurance Health care and dependent care flexible spending account 401(k) retirement savings plan with a company match Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy Ten company-paid holidays per year About the Team: The Practice Coordinator works with the Sound Physician's team onsite at the hospital partner daily. This team consists of a Practice Medical Director, Clinicians, and a Clinical Performance Nurse. About the Role: The Practice Coordinator is responsible for daily oversight of administrative responsibility for the Sound site practice. The Practice Coordinator will have a visible presence and involvement with the entire practice team and multiple hospital departments including the Medical Staff Office, community providers and specialty physicians. This position is responsible for contributing to improved workflow processes, communications, and standards, as well as onsite initiatives for operational, financial, and clinical performance. The Details: This is a full-time role working on-site at our practice at Meadville Medical Center in Meadville, PA. Monday - Friday. Start times flexible from 6:00 AM - 8:00 AM. This position is eligible for additional compensation beyond base pay. In this role, you will be responsible for: Practice Operations and Support General administrative support to medical practice, under the direction of the medical director and practice administrator, if applicable Providing office management functions to include, but not limited to, all aspects of meeting management, office systems, supplies, practice events Collaborating with Medical Director and Practice Management Team in developing and maintaining site practice policies and procedures As applicable to the practice line, facilitating all aspects of the daily patient census/reconciliation and daily multi-disciplinary rounds Administratively enabling patient care through facilitating home health order workflows, responding to medical records requests, coordinating patient PCP follow up appointments and completion of death certificates Ensuring all aspects of recruiting are executed, including coordination of onsite interviews with hospital leadership, promoting a positive candidate experience (interviewing and site visits) Ensuring all aspects of on-boarding and orientation are completed for new clinicians as well as locums & ambassadors Developing and maintain practice orientation checklists and policies Ensuring all licensed providers complete their recredentialing in a timely manner and appropriately for their licensing, certificates, and credentials required by Sound and hospital Medical Staff Office. Ensuring compliance with reappointments and monitors state licenses expirables Ensuring clinicians obtain hospital privileging and payer enrollment is complete prior to patient care Managing relationship with hospital Medical Staff Office, troubleshooting barriers to on-time starts Ensuring billing and documentation compliance for the practice Ensuring clinicians participate in mandatory compliance training and remediation, if required, and that clinicians timely query responses and participation in compliance activities Participating in all medical group training offered by Sound pertinent to role and responsibilities Supporting clinicians in open enrollment for benefits on annual basis, demonstrating an understanding of Sound's benefits plan. Supporting clinicians through entry of life event changes in Sound's HR Information System Providing general support for all Sound software applications Establishing and maintaining group norms for the practice team, at direction of medical director Maintaining visual/management boards to support team communications and recognition Training/mentoring practice coordinators, as requested Encouraging practice participation in Sound bedside/colleague engagement surveys Staffing Operations Creating and optimizing clinical schedule, ensuring accurately documented shifts for payroll processing. Promoting practice sustainability with no disruption to patient care 120 days in advance Reviewing and validating shift and productivity data for appropriate processing by payroll each month Client Retention Serving as general administrative liaison to hospital executives and staff regarding hospital needs Coordinating monthly and quarterly meetings and events, both within practice team and with hospital partner leadership, including scheduling, agenda, room/material facilitation, and meeting minutes Ensuring client facing materials are refreshed with Sound current standards Maintaining reports/trackers as requested Ensuring accuracy of PCP database and distribution of PCP list What we are looking for: A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience: Values: Collaboration: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process Customer-focus: Puts customer (internal and external) needs first and makes customers their top priority Eagerness to Learn: Proactively seeks out information, embraces learning new things and enjoys the learning process Likes people: Genuinely enjoys engaging with and helping others; feels a sense of accomplishment through helping and working with other people Self-starter: Demonstrates the ability to jump in and start a task or project with limited direction Resourcefulness: Proactive willingness to utilize available information and tools to figure things out Knowledge: Intermediate Microsoft Office proficiency (i.e. Outlook, Excel and PowerPoint) Knowledge of relevant state and federal healthcare regulations Knowledge of HR information systems and basic HR knowledge Experience: 1-2 years of administrative support experience, preferably in a hospital or healthcare environment 1-2 years in customer service Pay Range: $20.00 - $36.00 hourly. Exact pay will be determined based on candidate experience, geographical location, and size/complexity of the program being supported. The starting hourly rate will fall between $20.00 - $25.00 per hour. Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. This reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment. #SoundBC

We are looking for a dedicated Associate Patient Care Coordinator to join our team in Mt. Pleasant, Pennsylvania. The Associate Patient Care Coordinator is a contract position within the healthcare sector, focusing on patient registration and coordination. The Associate Patient Care Coordinator, you will play a key part in ensuring a seamless patient experience by managing appointments, handling medical records, and addressing billing inquiries with attention to detail. This role has rotating 8-hour shifts covering Responsibilities: - Coordinate patient appointment scheduling using specialized software to ensure accuracy and efficiency. - Manage pre-registration and registration processes, including obtaining required signatures and authorizations. - Provide clear instructions for testing procedures to patients to facilitate smooth clinic operations. - Respond promptly to patient inquiries regarding billing, insurance, and scheduling, ensuring satisfaction. - Monitor and update patient records with accurate demographic and insurance information. - Secure necessary referrals and authorizations to comply with insurance and medical guidelines. - Communicate effectively with patients, staff, and management to address issues and recommend improvements. Requirements - Proven experience in customer service, preferably within a healthcare setting. - Strong communication skills to interact professionally with patients and staff. - Proficiency in scheduling software and familiarity with office functions. - Knowledge of insurance regulations and payment processing. - Ability to work under pressure in a fast-paced environment, managing frequent interruptions. TalentMatch Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .

Full-time Description Our team in Jamestown, NY is looking for a dedicated Patient Service Representative to join us in providing an outstanding first impression for our patients. Sign-On Bonus Eligible! Roswell Park Care Network is a recognized leader in oncology and specialty care, serving community physician practices across New York State. We are committed to delivering exceptional patient care and advancing innovative treatment options. We offer an excellent benefit package: Sign-On Bonus Eligible! Work-Life Balance - Monday-Friday schedule - no nights or weekends! Career Advancement - Build your future with our career ladder program PSR Academy - Enhance your skills with specialized training and workshops Comprehensive Benefits - Medical, dental and vision coverage 401(k) with Company Match Generous Time Off Company paid life insurance, options for LTD, Critical Illness, Accident Generous Vacation and Sick time 11 Holidays The Patient Service Representative (PSR) serves as the initial point of contact for patients, providing administrative and customer service support. Handle tasks such as scheduling appointments, managing patient information, processing payments, and ensuring smooth communication between patients and medical staff. PSRs play a crucial role in creating a positive patient experience and maintaining efficient healthcare operations. Responsibilities: Medical receptionist Greet and welcome all patients: Creating a friendly and welcoming environment is paramount, setting the tone for the entire patient visit. This involves greeting patients and visitors in person and over the phone professionally. Announces patients, visitors as needed with sensitivity. Interact with fellow workers in a way that promotes a respectful and cooperative working environment Assists nurses, physicians, and other clinical and/or medical staff l with administrative support Accurately and efficiently respond to tasks received from providers, other office staff, and billing Open and close the patient waiting room Must adhere to policies, procedures and regulations as outlined in the office policy and procedures manual Registration and Information Management Register patients using EMR. Coordinates and prepares patient's appointments and itinerary Check insurance eligibility and verification on every patient Collect and scan insurance and other required documents Check report to ensure coverage and proper co-pay collection Confirm insurance eligibility and verification prior to scheduling new patient appointments New patient intake including entry into EMR Verify and update patient demographic and insurance details at each visit. Collect identification and insurance cards, copying or scanning them for the patient's record. Scan other relevant patient information into the Electronic Medical Record (EMR). Enters data from source documents into computer following format displayed on screen and enters necessary codes; compiles, sorts and verifies accuracy of data to be entered; responds to inquiries regarding entered data and makes corrections as necessary Retrieves patient records, test results and/or charts from outside sources Prepares paperwork and patient records related to their area of responsibility Financial Responsibilities Collect co-pays and past due balances on patient accounts. Process payments and issue receipts. Handle insurance inquiries and verify insurance eligibility. Appointment Management Optimize provider schedules by efficiently scheduling and confirming appointments. Answer phones, taking messages, and making appointments. Calling and rescheduling cancellations. Monitor's voicemails and returns calls Creates reminder calls Patient Support and Communication Answer patient inquiries, provide general information, and address concerns. Help patients complete medical forms and guiding them on next steps. Ensure patient privacy and confidentiality, following HIPAA regulations. Invites every patient to join the patient portal and includes proper paperwork and education to the patient Patient check-out. Act as a liaison between patients and healthcare providers. Maintain and update patient records. Maintain office inventory and equipment, including ordering supplies. Maintain cleanliness and organization of the reception area. Creates and mails patient letters (no show and 3 call attempt) Provides assistance to patients and family members; refers questions to the appropriate department or individual Maintains, sorts, files, and obtains patient records, files and/or charts Other Responsibilities: Backup for Medical Records Assists in training other staff members on the appropriate use of equipment, office systems and work procedures as requested Assists other departments with administrative duties, as requested Prepares other written documentation as required by the profession and the department; maintains, distributes, analyzes and projects information for required records, reports and statistics, as directed Update HealtheLink, as requested Enhances professional growth and development by participating in educational programs, reading current literature, and participating in in-service meetings and workshops. Performs other related duties as assigned or requested Communication and interpersonal skills Active Listening: Give patients your full attention, maintain eye contact, and demonstrate empathy to make them feel heard and understood. This helps build trust and rapport. Clear and Concise Communication: Avoid medical jargon and use plain language to explain procedures, instructions, and billing information. Use the "teach-back" method to ensure patients understand the information provided. Empathy and Compassion: Recognize and acknowledge patients' emotions and fears, creating a supportive environment where they feel valued. Non-Verbal Communication: Maintain a warm and approachable demeanor through body language, facial expressions, and gestures to put patients at ease. Respect and Cultural Competence: Treat all patients with respect, recognize and value cultural differences, and tailor communication style to meet the needs of diverse patient populations. Patient registration and administration Warm Greeting and Efficient Check-in: Welcome patients with a friendly demeanor and efficiently gather necessary demographic, insurance, and payment information. Offer self-arrival technology options if available. Accurate Data Entry and Management: Ensure patient records, billing details, and medical records are entered and maintained accurately in electronic health record (EHR) systems or other practice management software. Proactive Scheduling and Coordination: Efficiently schedule appointments, coordinate with other departments for ancillary services, and send out reminders to minimize delays and improve patient flow. Insurance Verification and Billing Assistance: Verify insurance coverage and benefits, obtain pre-authorizations when required, and provide clear explanations of financial responsibilities and payment options. Assist patients with billing inquiries and connect them to financial advocacy resources if needed. Maintain Cleanliness and Organization: Ensure the reception area and office environment are tidy and organized to project professionalism and maintain patient confidence. Patient support and engagement Address Patient Inquiries and Concerns Promptly: Respond to questions, concerns, and complaints professionally and efficiently, directing them to the appropriate medical staff if needed. Provide Patient Education and Resources: Inform patients about clinic services, appointment instructions, medication guidelines, and community resources to promote their well-being. Utilize Patient Portals and Technology: Encourage patients to use online portals for appointment scheduling, viewing medical records, and communicating with the practice. Offer telehealth appointments where appropriate to increase patient convenience and access to care. Gather and Address Patient Feedback: Encourage patients to provide feedback through surveys or feedback forms to identify areas for improvement and demonstrate a commitment to continuous quality improvement. Professional development and compliance Ongoing Training and Skill Development: Regularly participate in training and workshops to improve communication skills, empathy, time management, and problem-solving abilities. HIPAA Compliance: Understand and strictly adhere to HIPAA regulations to protect patient privacy and confidentiality, ensuring all patient information is handled securely. Stay Informed: Keep abreast of changes in healthcare regulations, medical terminology, and office procedures to maintain competency in the role. Seek Mentorship: Form relationships with experienced PSRs and supervisors to gain guidance and support for professional growth. Requirements Education/Experience: High School diploma or G.E.D. and the equivalent of one (1) year of full-time clinical or administrative health care experience; or High School diploma or G.E.D. and the equivalent of six (6) months of full-time RPCI Oncology, PC clinical or administrative health care experience. Must have one (1) year customer service experience in an office, preferably with patients Successful completion of an accredited medical office assistant education program preferred Must have experience working in Windows and with MS Office software Salary Description $18.00-$20.00/hour

University Hospitals Urgent Care - Deliver Exceptional Patient Care with Purpose Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join University Hospitals Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve. As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting. Why You'll Love Working Here: LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) - No overnight shifts, so you can prioritize both your career and personal life! Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more Paid Time Off & Holidays: Recharge and take care of yourself 401K with Company Match: Plan for your future Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives Professional Growth: Leadership opportunities & professional development Key Responsibilities: Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued. Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents. Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information. Financial Responsibility: Determine and collect each patient's financial responsibility, ensuring transparency and clarity about costs. Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations. Compliance: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines. Administrative Duties: Perform office procedures and general administrative tasks; proficiently operate office medical equipment. Quality Assurance: Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers. Travel Requirement: Support staffing and operational needs by traveling to other University Hospitals Urgent Care locations as required. Required Qualifications: Education: High school diploma or equivalent, Medical Administrative Assistant certificate a plus Experience: 1+ year of experience in a medical office or healthcare setting preferred Skills: Strong communication, attention to detail, and ability to multitask in a busy environment Technical Skills: Experience using Electronic Medical Records (EMR) software, EPIC preferred Flexibility: Ability to work 12-hour shifts, including some weekends and holidays Team Player: A proactive, friendly, and patient-focused approach to service At University Hospitals Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you're looking for a career where your contributions truly matter, apply today and be part of something bigger!

Are you a medical assistant who loves working with patients and wants to expand your skills in the front office? If so, you might be the perfect fit for our Patient Service Coordinator role! As a Patient Service Coordinator, you will be responsible for greeting and registering patients, scheduling appointments, verifying insurance, collecting co-pays, and providing excellent customer service. You will also assist the providers and clinical staff with patient care, such as taking vital signs, rooming and triaging patients, stocking supplies, and cleaning rooms. This is a great opportunity for medical assistants who want to learn new aspects of the healthcare industry, while still utilizing their patient care skills. You will work in a fast-paced, friendly, and supportive environment, where you can grow your career and make a difference in the lives of our patients. This position is Monday through Friday, daylight hours at our Erie location. No evenings, weekends, or holidays are required! _3 years of direct patient care experience is required for this role._ Responsibilities: + Completes vital signs, specimen testing and EKGs as needed. + Organizes daily schedule of patients, greet patients and assigns rooms. + Orders supplies for unit as necessary. + Maintains competency requirements. + Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory. + Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork. + Participate in interdisciplinary activities such as staff meetings and other committees as assigned. + Other Duties as Assigned. + Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer. + Anticipates and responds to meet customer needs. + Respond appropriately to crisis situation as a team member. + Participates in interdisciplinary activities such as staff meetings and other committees as assigned. + Assists in the registration of patients to include verification and confirmation of health insurance coverage. + Immediately report any situation that may impact safety of patients, visitors and staff. + Provides front desk coverage as assigned. + Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic. + Account for all customers in the clinic. + Provides lobby/waiting room coordination and supervision. + Serve as liaison between customer and clinic staff. + Collects 100% of copays daily and correctly balances at the end of each day. + Coordinates scheduling to include testing. + Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician. + High School graduate or equivalent required. + Minimum of three years of direct patient care and or phlebotomy experience. + Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. + Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups. + Possesses excellent organizational skills.Licensure, Certifications, and Clearances: + Medical Assistant or Phlebotomy licensure preferred + CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire + Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) + Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

About Sound: Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape - with patients at the center of the universe. Sound Physicians offers a competitive benefits package inclusive of the items below, and more: * Medical insurance, Dental insurance, and Vision insurance * Health care and dependent care flexible spending account * 401(k) retirement savings plan with a company match * Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy * Ten company-paid holidays per year About the Team: The Practice Coordinator works with the Sound Physician's team onsite at the hospital partner daily. This team consists of a Practice Medical Director, Clinicians, and a Clinical Performance Nurse. About the Role: The Practice Coordinator is responsible for daily oversight of administrative responsibility for the Sound site practice. The Practice Coordinator will have a visible presence and involvement with the entire practice team and multiple hospital departments including the Medical Staff Office, community providers and specialty physicians. This position is responsible for contributing to improved workflow processes, communications, and standards, as well as onsite initiatives for operational, financial, and clinical performance. The Details: This is a full-time role working on-site at our practice at Meadville Medical Center in Meadville, PA. Monday - Friday. Start times flexible from 6:00 AM - 8:00 AM. This position is eligible for additional compensation beyond base pay. In this role, you will be responsible for: Practice Operations and Support * General administrative support to medical practice, under the direction of the medical director and practice administrator, if applicable * Providing office management functions to include, but not limited to, all aspects of meeting management, office systems, supplies, practice events * Collaborating with Medical Director and Practice Management Team in developing and maintaining site practice policies and procedures * As applicable to the practice line, facilitating all aspects of the daily patient census/reconciliation and daily multi-disciplinary rounds * Administratively enabling patient care through facilitating home health order workflows, responding to medical records requests, coordinating patient PCP follow up appointments and completion of death certificates * Ensuring all aspects of recruiting are executed, including coordination of onsite interviews with hospital leadership, promoting a positive candidate experience (interviewing and site visits) * Ensuring all aspects of on-boarding and orientation are completed for new clinicians as well as locums & ambassadors * Developing and maintain practice orientation checklists and policies * Ensuring all licensed providers complete their recredentialing in a timely manner and appropriately for their licensing, certificates, and credentials required by Sound and hospital Medical Staff Office. Ensuring compliance with reappointments and monitors state licenses expirables * Ensuring clinicians obtain hospital privileging and payer enrollment is complete prior to patient care * Managing relationship with hospital Medical Staff Office, troubleshooting barriers to on-time starts * Ensuring billing and documentation compliance for the practice * Ensuring clinicians participate in mandatory compliance training and remediation, if required, and that clinicians timely query responses and participation in compliance activities * Participating in all medical group training offered by Sound pertinent to role and responsibilities * Supporting clinicians in open enrollment for benefits on annual basis, demonstrating an understanding of Sound's benefits plan. Supporting clinicians through entry of life event changes in Sound's HR Information System * Providing general support for all Sound software applications * Establishing and maintaining group norms for the practice team, at direction of medical director * Maintaining visual/management boards to support team communications and recognition * Training/mentoring practice coordinators, as requested * Encouraging practice participation in Sound bedside/colleague engagement surveys Staffing Operations * Creating and optimizing clinical schedule, ensuring accurately documented shifts for payroll processing. Promoting practice sustainability with no disruption to patient care 120 days in advance * Reviewing and validating shift and productivity data for appropriate processing by payroll each month Client Retention * Serving as general administrative liaison to hospital executives and staff regarding hospital needs * Coordinating monthly and quarterly meetings and events, both within practice team and with hospital partner leadership, including scheduling, agenda, room/material facilitation, and meeting minutes * Ensuring client facing materials are refreshed with Sound current standards * Maintaining reports/trackers as requested * Ensuring accuracy of PCP database and distribution of PCP list What we are looking for: A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience: Values: * Collaboration: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process * Customer-focus: Puts customer (internal and external) needs first and makes customers their top priority * Eagerness to Learn: Proactively seeks out information, embraces learning new things and enjoys the learning process * Likes people: Genuinely enjoys engaging with and helping others; feels a sense of accomplishment through helping and working with other people * Self-starter: Demonstrates the ability to jump in and start a task or project with limited direction * Resourcefulness: Proactive willingness to utilize available information and tools to figure things out Knowledge: * Intermediate Microsoft Office proficiency (i.e. Outlook, Excel and PowerPoint) * Knowledge of relevant state and federal healthcare regulations * Knowledge of HR information systems and basic HR knowledge Experience: * 1-2 years of administrative support experience, preferably in a hospital or healthcare environment * 1-2 years in customer service Pay Range: $20.00 - $36.00 hourly. Exact pay will be determined based on candidate experience, geographical location, and size/complexity of the program being supported. The starting hourly rate will fall between $20.00 - $25.00 per hour. Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. This reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment. #SoundBC

/PAY The Patient Service Representative plays an integral role in providing excellent customer service to our patients. They are the "face" and initial contact with our patients and assure that appropriate information is obtained, and the exchange is a positive experience. The Patient Service Representative performs patient scheduling tasks and clerically supports physicians in the delivery of quality patient care by following established standards and procedures. MINIMUM QUALIFICATIONS: * A high school diploma or its equivalent is required. * Previous office or customer service experience preferred * Must be a team player with a drive to provide great customer service * Excellent customer relationship skills. * Excellent communication skills. * Previous physician's office experience preferred but not required. * Strong computer skills. * Must be able to prioritize and cope with stress in a positive way. Benefits: * Competitive salary package * Extensive benefit package including medical, dental, vision, and life insurance (Benefits on Day 1!) * Accident & critical illness insurance * Tuition Reimbursement * Short-Term & Long-Term Disability Insurance * Paid Maternity Leave * Employee Assistance Program * Paid Time Off * Employee Wellness Plan that pays you for being healthy * 403(b) and Roth Retirement Plan with company matching * We are a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, which allows you to receive forgiveness of the remaining balance of your Direct Loans after you have made 120 qualifying monthly payments while working full-time for a qualifying employer.

Description: Patient Registration Specialist/Certified Application Counselor Purpose: The Specialist works effectively as a member of the office team and supports all departments such as medical, behavioral health, dental, billing and medical records, and all other areas to support the mission of the organization. This position gives routine information to the public, greets the public, registers patients, maintains patient records, and assists with insurance information/application/updates/verifications. Job Duties: Experience as a Navigator or Certified Application Counselor (CAC) who assists individuals with application through the NYS Marketplace, preferred. Provide efficient and professional telephone services, transfer calls according to established protocols Participates in daily "planned" discussions with other team members (provider, reception, fellow nurses) to be proactive in the patients care, anticipating their needs prior to a scheduled visit. This meeting is also an opportunity to evaluate goals/discuss other items such as: no-show rates with action plans; acute care calls; additional goals; gaps in care measures; annual PE's; preventive services Educates the patient as to the date and time of this visit. Performs clerical functions for provider within the sphere of responsibility. Assure the readiness of the work area for each working day, open the building at the designated time and have all designated work activities fully operational at the start of business hours Respect and maintain privacy and dignity of agency patients, always ensure patients/TCC guests confidentially Greet patients and agency visitors, direct all people to the appropriate location and services, be courteous, polite and helpful to the public, patient and staff Schedule, register and data enter pertinent patient information thoroughly and in accordance with policies and procedures Performs financial intakes on self-pay/uninsured patients and calculates percent of poverty/eligibility for sliding fee scale Determines insurance, Medicaid and Medicare eligibility; Verifies insurance on all scheduled patients daily Maintains and builds on the general information and knowledge of available resources for patients within the community Explains and assists individuals/community with new patient paperwork/packets and new patient orientation Creates new medical records and retrieves existing medical records by gathering appropriate record folders and contents; assigning and recording new record numbers; verifying existing record numbers; inputting and recording locations to computer; delivering records. Initiates the medical record by creating and processing the patient care record folder. Corrects and communicates patient records problems according to established procedures Retrieves medical records by following chart-out procedures; documenting reasons chart cannot be retrieved. Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities. Keeps health care providers informed by communicating availability or unavailability of the record. Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs. Performs other duties as assigned Send Office Manager a weekly supply order Maintain working relations and cooperatively with staff and public- Contact patients/specialist with referral or med information per clinical staff instruction Recognize and maintain confidentiality of work materials as appropriate Works independently in the absence of supervision; Displays sensitivity to needs of patients, families and co-workers in a non-judgmental fashion. Treats others with consideration, courtesy and respect. Adheres to and implements daily the Chautauqua Centers OSHA Safety program including Blood Born Pathogen Standards, Hazard Communication Standard and TB Exposure Control Policy Plan. Follow TCC's policies and procedures Participates in the maintenance of a clean and safe environment. Remains calm and continues to work effectively in stressful situations. Collect and post fees according to protocols, prepare and balance daily financial registers and submit all appropriate entities. Must plan one's own work such that it is accomplished in the allocated time. Bilingual Staff: Translate for Clinical/Administrative Staff, front desk, and Center forms as needed. Identify outreach and financial opportunities within the community (ie, school, senior, employer) On Occasion attends/conducts community/TCC events, forums, presentations Adheres to the Smoke Free Environment policy. Performs other duties as assigned Education/Skills/Qualifications: High School diploma or equivalent Must have computer knowledge, Microsoft Excel and Word Associate degree from an accredited school is preferred Excellent interpersonal and communication skills One year of work experience in an organization performing duties Computer competency Bilingual in Spanish helpful Correct English usage, grammar, and spelling Basic math skills Operate office equipment. Ability to learn office methods, rules and policies Ability to interact effectively and in a supportive manner with persons of all backgrounds Understand and carry out verbal and written instructions Perform arithmetic calculations Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) Ability to use sound judgment and independent thinking Ability to establish and maintain positive and effective work relationships with co-workers, patients, providers, vendors, and community Valid driver's license Understanding of Healthcare Market: ie Medicaid, Medicare and Marketplace Understands and is willing to support the Mission of The Chautauqua Center is "To deliver comprehensive high-quality patient-centered health services in the Chautauqua region. Our patient-centered service principals are access, treatment, education, and prevention delivered by friendly and professional clinic and administrative teams". The above statements reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work required that may be inherent in the position. The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.

Description: Patient Registration Specialist/Certified Application Counselor Purpose: The Specialist works effectively as a member of the office team and supports all departments such as medical, behavioral health, dental, billing and medical records, and all other areas to support the mission of the organization. This position gives routine information to the public, greets the public, registers patients, maintains patient records, and assists with insurance information/application/updates/verifications. Job Duties: * Experience as a Navigator or Certified Application Counselor (CAC) who assists individuals with application through the NYS Marketplace, preferred. * Provide efficient and professional telephone services, transfer calls according to established protocols * Participates in daily "planned" discussions with other team members (provider, reception, fellow nurses) to be proactive in the patients care, anticipating their needs prior to a scheduled visit. This meeting is also an opportunity to evaluate goals/discuss other items such as: no-show rates with action plans; acute care calls; additional goals; gaps in care measures; annual PE's; preventive services * Educates the patient as to the date and time of this visit. * Performs clerical functions for provider within the sphere of responsibility. * Assure the readiness of the work area for each working day, open the building at the designated time and have all designated work activities fully operational at the start of business hours * Respect and maintain privacy and dignity of agency patients, always ensure patients/TCC guests confidentially * Greet patients and agency visitors, direct all people to the appropriate location and services, be courteous, polite and helpful to the public, patient and staff * Schedule, register and data enter pertinent patient information thoroughly and in accordance with policies and procedures * Performs financial intakes on self-pay/uninsured patients and calculates percent of poverty/eligibility for sliding fee scale * Determines insurance, Medicaid and Medicare eligibility; Verifies insurance on all scheduled patients daily * Maintains and builds on the general information and knowledge of available resources for patients within the community * Explains and assists individuals/community with new patient paperwork/packets and new patient orientation * Creates new medical records and retrieves existing medical records by gathering appropriate record folders and contents; assigning and recording new record numbers; verifying existing record numbers; inputting and recording locations to computer; delivering records. * Initiates the medical record by creating and processing the patient care record folder. * Corrects and communicates patient records problems according to established procedures * Retrieves medical records by following chart-out procedures; documenting reasons chart cannot be retrieved. * Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities. * Keeps health care providers informed by communicating availability or unavailability of the record. * Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs. * Performs other duties as assigned * Send Office Manager a weekly supply order * Maintain working relations and cooperatively with staff and public- Contact patients/specialist with referral or med information per clinical staff instruction * Recognize and maintain confidentiality of work materials as appropriate * Works independently in the absence of supervision; * Displays sensitivity to needs of patients, families and co-workers in a non-judgmental fashion. * Treats others with consideration, courtesy and respect. * Adheres to and implements daily the Chautauqua Centers OSHA Safety program including Blood Born Pathogen Standards, Hazard Communication Standard and TB Exposure Control Policy Plan. * Follow TCC's policies and procedures * Participates in the maintenance of a clean and safe environment. * Remains calm and continues to work effectively in stressful situations. * Collect and post fees according to protocols, prepare and balance daily financial registers and submit all appropriate entities. * Must plan one's own work such that it is accomplished in the allocated time. * Bilingual Staff: Translate for Clinical/Administrative Staff, front desk, and Center forms as needed. * Identify outreach and financial opportunities within the community (ie, school, senior, employer) * On Occasion attends/conducts community/TCC events, forums, presentations * Adheres to the Smoke Free Environment policy. * Performs other duties as assigned Education/Skills/Qualifications: * High School diploma or equivalent * Must have computer knowledge, Microsoft Excel and Word * Associate degree from an accredited school is preferred * Excellent interpersonal and communication skills * One year of work experience in an organization performing duties * Computer competency * Bilingual in Spanish helpful * Correct English usage, grammar, and spelling * Basic math skills * Operate office equipment. * Ability to learn office methods, rules and policies * Ability to interact effectively and in a supportive manner with persons of all backgrounds * Understand and carry out verbal and written instructions * Perform arithmetic calculations * Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) * Ability to use sound judgment and independent thinking * Ability to establish and maintain positive and effective work relationships with co-workers, patients, providers, vendors, and community * Valid driver's license * Understanding of Healthcare Market: ie Medicaid, Medicare and Marketplace Understands and is willing to support the Mission of The Chautauqua Center is "To deliver comprehensive high-quality patient-centered health services in the Chautauqua region. Our patient-centered service principals are access, treatment, education, and prevention delivered by friendly and professional clinic and administrative teams". The above statements reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work required that may be inherent in the position. The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.

To register patients for Emergency Services and Outpatient Departments. To call patients and retrieve information for pre-registration for out-patient services including insurance eligibility, demographics and patient financial responsibility. To gather and prepare materials necessary to admit Inpatients and Surgical Day Care Patients. To assign rooms in accordance with hospital regulations and infection control policies. MINIMUM EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES REQUIRED Must be a high school graduate. Additional business and medical training preferred. Must be efficient with data entry equipment. Must have the ability to apply appropriate rules of grammar, spelling and punctuation. Knowledge of computers a necessity. Must have a good working knowledge of general office techniques and secretarial work as acquired through a combination of training and experience. Must possess the ability to prioritize activities, organize work and problem solve. Must be able to contribute positively to the teamwork of the department. Ability to express and receive detailed information through oral or written communication. Must be available all shifts, weekends and holidays.

At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Patient Coordinator, which at Aspen we call Patient Experience Coordinator, you will have the opportunity to give back to communities and positively affect patients' lives. Job Type: Full Time Salary: $19 - $21 / hour At Aspen Dental, we put You First. We offer: A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match* Career development and growth opportunities with our best-in-class training program to support you at every stage of your career A fun and supportive culture that encourages collaboration and innovation Free Continuous Learning through TAG U How You'll Make a Difference As a Patient Coordinator, you will report to the Manager and perform daily front office tasks and duties to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in a four-week training program to succeed in your role. Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards Provide patient support by scheduling and confirming patient appointments, organizing charts, verifying insurance and payment collection Balance nightly deposits and credit card processing Additional tasks as assigned by the Manager Preferred Qualifications High school diploma or equivalent Strong communication and interpersonal skills with an ethical mindset High regard for time management Organized and detail oriented Must be age 18 or older Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization. *May vary by independently owned and operated Aspen Dental locations. ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Are you a medical assistant who loves working with patients and wants to expand your skills in the front office? If so, you might be the perfect fit for our Patient Service Coordinator role! As a Patient Service Coordinator, you will be responsible for greeting and registering patients, scheduling appointments, verifying insurance, collecting co-pays, and providing excellent customer service. You will also assist the providers and clinical staff with patient care, such as taking vital signs, rooming and triaging patients, stocking supplies, and cleaning rooms. This is a great opportunity for medical assistants who want to learn new aspects of the healthcare industry, while still utilizing their patient care skills. You will work in a fast-paced, friendly, and supportive environment, where you can grow your career and make a difference in the lives of our patients. This position is Monday through Friday, daylight hours at our Erie location. No evenings, weekends, or holidays are required! 3 years of direct patient care experience is required for this role. Responsibilities: * Completes vital signs, specimen testing and EKGs as needed. * Organizes daily schedule of patients, greet patients and assigns rooms. * Orders supplies for unit as necessary. * Maintains competency requirements. * Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory. * Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork. * Participate in interdisciplinary activities such as staff meetings and other committees as assigned. * Other Duties as Assigned. * Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer. * Anticipates and responds to meet customer needs. * Respond appropriately to crisis situation as a team member. * Participates in interdisciplinary activities such as staff meetings and other committees as assigned. * Assists in the registration of patients to include verification and confirmation of health insurance coverage. * Immediately report any situation that may impact safety of patients, visitors and staff. * Provides front desk coverage as assigned. * Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic. * Account for all customers in the clinic. * Provides lobby/waiting room coordination and supervision. * Serve as liaison between customer and clinic staff. * Collects 100% of copays daily and correctly balances at the end of each day. * Coordinates scheduling to include testing. * Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician. * High School graduate or equivalent required. * Minimum of three years of direct patient care and or phlebotomy experience. * Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. * Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups. * Possesses excellent organizational skills. Licensure, Certifications, and Clearances: * Medical Assistant or Phlebotomy licensure preferred * CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire * Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) * Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

University of Pittsburgh Physicians is hiring a Full-Time Patient Services Representative to help support the Center for Diabetes and Endocrinology under UPMC HBC. Hours: Monday-Friday, between 8:00 am and 5:00 pm, 8-hour shifts Department Details: This full-time role is a part of a fun, fast-paced office with great staff! Come be a part of our team where we work together, and celebrate our achievements together in our work and personal lives! Purpose: A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments. Responsibilities: + Provide a warm greeting for all patients + Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference + Collect copayments and any other applicable patient payments at the point of service + Confirm and/or update patient registration information at checkout + Schedule follow-up appointments within the practice at checkout + Schedule or connect patient to resources to schedule for ancillary services at checkout + Help patients navigate the healthcare system by providing clear and understandable instructions. + Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. + Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. + Register patients in Biometrics (fingerprint recognition) program and explain benefits + Promote MyUPMC patient portal and assist patients in registration when applicable + Assist patients in education of financial responsibility and connect them to advocacy resources as needed + Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries + Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations + Appropriately distribute / triage phone calls to other areas and / or clinical providers + Assist with administrative duties in the office including but not limited to scanning of medical records and faxing + Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services. + Completion of high school graduate or equivalent is required. + Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. + Two years of experience in a medical / billing / fiscal or customer service function is preferred. + Knowledge of medical terminology is preferred. + Prior experience with Medipac, Epic, or other health records systems is preferred.Licensure, Certifications, and Clearances: + Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran

The Patient Service Representative plays an integral role in providing excellent customer service to our patients. They are the "face" and initial contact with our patients and assure that appropriate information is obtained, and the exchange is a positive experience. The Patient Service Representative performs patient scheduling tasks and clerically supports physicians in the delivery of quality patient care by following established standards and procedures. THIS IS AN ENTRY LEVEL POSITION MINIMUM QUALIFICATIONS: * A high school diploma or its equivalent is required. * Previous office or customer service experience preferred * Must be a team player with a drive to provide great customer service * Excellent customer relationship skills. * Excellent communication skills. * Previous physician's office experience preferred but not required. * Strong computer skills. * Must be able to prioritize and cope with stress in a positive way. Benefits: * Competitive salary package * Extensive benefit package including medical, dental, vision, and life insurance (Benefits on Day 1!) * Accident & critical illness insurance * Tuition Reimbursement * Short-Term & Long-Term Disability Insurance * Paid Maternity Leave * Employee Assistance Program * Paid Time Off * Employee Wellness Plan that pays you for being healthy * 403(b) and Roth Retirement Plan with company matching * We are a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, which allows you to receive forgiveness of the remaining balance of your Direct Loans after you have made 120 qualifying monthly payments while working full-time for a qualifying employer.

Description: Care Coordinator Purpose: The Care Coordinator will provide coordinated care to patients by developing, monitoring, and evaluating interdisciplinary care. Orients and educates patients and their families by meeting them; explaining the role of the patient care coordinator; initiating the care plan; providing educational information in conjunction with direct care providers related to treatments, procedures, medications, and continuing care requirements. Develops interdisciplinary care plan and other case management tools by participating in meetings; coordinating information and care requirements with other care providers; resolving issues that could affect smooth care progression; fostering peer support; providing education to others regarding the case management process. Evaluates outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team; implementing team recommendations. Respects patients by recognizing their rights; maintaining confidentiality. Maintains quality service by establishing and enforcing organization standards. Maintains patient care database by entering new information as it becomes available; verifying findings and reports; backing up data. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Assists all patients through the healthcare system by acting as a patient advocate and navigator. Complete home visits as needed to further evaluate patient needs and home life circumstances. Initiate referrals for services that are assessed as needed. Participates in Patient-Centered Medical Home team meetings and quality improvement initiatives. Supports patient self-management of disease and behavior modification interventions. Contributes to team effort by accomplishing related results as needed. Performs other duties as assigned Education/Skills/Qualifications: Bachelor's Degree in Public Health, Nursing, and Behavioral Sciences preferred or combination of Associates Degree and relevant experience. Self-disciplined, energetic, passionate, innovative One year ambulatory or public health experience is preferred Excellent interpersonal and communication skills required Leadership and organizational skills essential Bilingual especially in Spanish is preferred Computer literate Demonstrate sound judgment, decision-making, and problem-solving skills Knowledge of medical office practices, procedures, and equipment Knowledge of problem-oriented record-keeping Correct English usage, spelling, and grammar Confidence to communicate and outreach to other community healthcare organizations and personnel Knowledge of community resources The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability, or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.

The Patient Portal Specialist performs a variety of duties for the proper enrollment in the Patient Portal. Communicates technical and software issues to appropriate IT support personnel. To register patients for Emergency Services and Outpatient Departments. To call patients and retrieve information for pre-registration for out-patient services including insurance eligibility, demographics and patient financial responsibility. MINIMUM EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES REQUIRED A minimum of a high school diploma Must have excellent Customer Service Skills Registration experience in a healthcare environment preferred Excellent oral and written communication skills Result orientated and a good compassionate listener Ability to problem solve, identify solutions and make appropriate decisions. Knowledge of Microsoft office products, computers and operating systems. Knowledge of Meditech. Demonstrated customer service skills in interactions with all patients, families and staff, including high volumes and stressful situation. Ability to exhibit independent judgement skills and show initiative. Ability to use tact and poise in representing MMC Health Systems. Ability to adjust communications to fit the needs and level of understanding of the receiver. Work with minimal direction and assistance. Strong organizational skills and ability to set priorities. Must be available all shifts, weekends and holidays.

Description: Patient Registration Specialist/Certified Application Counselor Purpose: The Specialist works effectively as a member of the office team and supports all departments such as medical, behavioral health, dental, billing and medical records, and all other areas to support the mission of the organization. This position gives routine information to the public, greets the public, registers patients, maintains patient records, and assists with insurance information/application/updates/verifications. Job Duties: * Experience as a Navigator or Certified Application Counselor (CAC) who assists individuals with application through the NYS Marketplace, preferred. * Provide efficient and professional telephone services, transfer calls according to established protocols * Participates in daily "planned" discussions with other team members (provider, reception, fellow nurses) to be proactive in the patients care, anticipating their needs prior to a scheduled visit. This meeting is also an opportunity to evaluate goals/discuss other items such as: no-show rates with action plans; acute care calls; additional goals; gaps in care measures; annual PE's; preventive services * Educates the patient as to the date and time of this visit. * Performs clerical functions for provider within the sphere of responsibility. * Assure the readiness of the work area for each working day, open the building at the designated time and have all designated work activities fully operational at the start of business hours * Respect and maintain privacy and dignity of agency patients, always ensure patients/TCC guests confidentially * Greet patients and agency visitors, direct all people to the appropriate location and services, be courteous, polite and helpful to the public, patient and staff * Schedule, register and data enter pertinent patient information thoroughly and in accordance with policies and procedures * Performs financial intakes on self-pay/uninsured patients and calculates percent of poverty/eligibility for sliding fee scale * Determines insurance, Medicaid and Medicare eligibility; Verifies insurance on all scheduled patients daily * Maintains and builds on the general information and knowledge of available resources for patients within the community * Explains and assists individuals/community with new patient paperwork/packets and new patient orientation * Creates new medical records and retrieves existing medical records by gathering appropriate record folders and contents; assigning and recording new record numbers; verifying existing record numbers; inputting and recording locations to computer; delivering records. * Initiates the medical record by creating and processing the patient care record folder. * Corrects and communicates patient records problems according to established procedures * Retrieves medical records by following chart-out procedures; documenting reasons chart cannot be retrieved. * Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities. * Keeps health care providers informed by communicating availability or unavailability of the record. * Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs. * Performs other duties as assigned * Send Office Manager a weekly supply order * Maintain working relations and cooperatively with staff and public- Contact patients/specialist with referral or med information per clinical staff instruction * Recognize and maintain confidentiality of work materials as appropriate * Works independently in the absence of supervision; * Displays sensitivity to needs of patients, families and co-workers in a non-judgmental fashion. * Treats others with consideration, courtesy and respect. * Adheres to and implements daily the Chautauqua Centers OSHA Safety program including Blood Born Pathogen Standards, Hazard Communication Standard and TB Exposure Control Policy Plan. * Follow TCC's policies and procedures * Participates in the maintenance of a clean and safe environment. * Remains calm and continues to work effectively in stressful situations. * Collect and post fees according to protocols, prepare and balance daily financial registers and submit all appropriate entities. * Must plan one's own work such that it is accomplished in the allocated time. * Bilingual Staff: Translate for Clinical/Administrative Staff, front desk, and Center forms as needed. * Identify outreach and financial opportunities within the community (ie, school, senior, employer) * On Occasion attends/conducts community/TCC events, forums, presentations * Adheres to the Smoke Free Environment policy. * Performs other duties as assigned Education/Skills/Qualifications: * High School diploma or equivalent * Must have computer knowledge, Microsoft Excel and Word * Associate degree from an accredited school is preferred * Excellent interpersonal and communication skills * One year of work experience in an organization performing duties * Computer competency * Bilingual in Spanish helpful * Correct English usage, grammar, and spelling * Basic math skills * Operate office equipment. * Ability to learn office methods, rules and policies * Ability to interact effectively and in a supportive manner with persons of all backgrounds * Understand and carry out verbal and written instructions * Perform arithmetic calculations * Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) * Ability to use sound judgment and independent thinking * Ability to establish and maintain positive and effective work relationships with co-workers, patients, providers, vendors, and community * Valid driver's license * Understanding of Healthcare Market: ie Medicaid, Medicare and Marketplace Understands and is willing to support the Mission of The Chautauqua Center is "To deliver comprehensive high-quality patient-centered health services in the Chautauqua region. Our patient-centered service principals are access, treatment, education, and prevention delivered by friendly and professional clinic and administrative teams". The above statements reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work required that may be inherent in the position. The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.