Policy services representative vs client representative

The differences between policy services representatives and client representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a policy services representative and a client representative. Additionally, a policy services representative has an average salary of $57,231, which is higher than the $41,785 average annual salary of a client representative.

The top three skills for a policy services representative include customer service, auto insurance policies and inbound calls. The most important skills for a client representative are customer service, phone calls, and client accounts.

Policy services representative vs client representative overview

	Policy Services Representative	Client Representative
Yearly salary	$57,231	$41,785
Hourly rate	$27.51	$20.09
Growth rate	-4%	-4%
Number of jobs	152,844	238,735
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 61%
Average age	40	40
Years of experience	12	12

Policy services representative vs client representative salary

Policy services representatives and client representatives have different pay scales, as shown below.

	Policy Services Representative	Client Representative
Average salary	$57,231	$41,785
Salary range	Between $42,000 And $76,000	Between $28,000 And $60,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	IBM
Best paying industry	-	Technology

Differences between policy services representative and client representative education

There are a few differences between a policy services representative and a client representative in terms of educational background:

	Policy Services Representative	Client Representative
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 61%
Most common major	Business	Business
Most common college	-	-

Policy services representative vs client representative demographics

Here are the differences between policy services representatives' and client representatives' demographics:

	Policy Services Representative	Client Representative
Average age	40	40
Gender ratio	Male, 28.7% Female, 71.3%	Male, 40.6% Female, 59.4%
Race ratio	Black or African American, 10.5% Unknown, 5.2% Hispanic or Latino, 21.0% Asian, 6.6% White, 56.0% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 5.3% Hispanic or Latino, 21.2% Asian, 7.6% White, 54.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between policy services representative and client representative duties and responsibilities

Policy services representative example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Adapt communication to age-specific patients and ensure appropriate HIPPA guidelines are followed in patient communication and record keeping.
Adapt communication to age-specific patients and ensure appropriate HIPPA guidelines are followed in patient communication and record keeping.

Client representative example responsibilities.

Experience in managing pipeline, progressing opportunity through sales stages & using CRM tools to reflect pipeline accurately.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Utilize research tools and CRM package to sustain consistent pipeline of prospective clients.
Present program via Microsoft PowerPoint to potential clients and attend conventions for prospective clients.
Complete daily teller routine such as night drop, servicing the ATM and transactions.
Train, troubleshoot, and interact with clients using financial software in trust departments.

Policy services representative vs client representative skills

Common policy services representative skills

Customer Service, 34%
Auto Insurance Policies, 8%
Inbound Calls, 6%
Policy Holders, 6%
Underwriting Guidelines, 5%
Insurance Coverage, 4%

Common client representative skills

Customer Service, 24%
Phone Calls, 7%
Client Accounts, 6%
Product Knowledge, 6%
Customer Satisfaction, 6%
Problem Resolution, 5%

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Office and Administrative Industry
Policy Services Representative
Policy Services Representative vs Client Representative

Updated January 8, 2025

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