Policy services representative vs member service representative

The differences between policy services representatives and member service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a policy services representative and a member service representative. Additionally, a policy services representative has an average salary of $57,231, which is higher than the $31,395 average annual salary of a member service representative.

The top three skills for a policy services representative include customer service, auto insurance policies and inbound calls. The most important skills for a member service representative are front desk, cleanliness, and punctuality.

Policy services representative vs member service representative overview

	Policy Services Representative	Member Service Representative
Yearly salary	$57,231	$31,395
Hourly rate	$27.51	$15.09
Growth rate	-4%	-4%
Number of jobs	152,844	214,036
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 44%
Average age	40	40
Years of experience	12	12

Policy services representative vs member service representative salary

Policy services representatives and member service representatives have different pay scales, as shown below.

	Policy Services Representative	Member Service Representative
Average salary	$57,231	$31,395
Salary range	Between $42,000 And $76,000	Between $21,000 And $45,000
Highest paying City	-	Alameda, CA
Highest paying state	-	Hawaii
Best paying company	-	Tinker Federal Credit Union
Best paying industry	-	Insurance

Differences between policy services representative and member service representative education

There are a few differences between a policy services representative and a member service representative in terms of educational background:

	Policy Services Representative	Member Service Representative
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	-	-

Policy services representative vs member service representative demographics

Here are the differences between policy services representatives' and member service representatives' demographics:

	Policy Services Representative	Member Service Representative
Average age	40	40
Gender ratio	Male, 28.7% Female, 71.3%	Male, 26.5% Female, 73.5%
Race ratio	Black or African American, 10.5% Unknown, 5.2% Hispanic or Latino, 21.0% Asian, 6.6% White, 56.0% American Indian and Alaska Native, 0.7%	Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 22.1% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between policy services representative and member service representative duties and responsibilities

Policy services representative example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Adapt communication to age-specific patients and ensure appropriate HIPPA guidelines are followed in patient communication and record keeping.
Adapt communication to age-specific patients and ensure appropriate HIPPA guidelines are followed in patient communication and record keeping.

Member service representative example responsibilities.

Coordinate and manage ATM and automate telephone services.
Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Open different accounts base on customer needs, from basic checking and savings, to IRAs, Cds, etc.
Train in CPR and other emergency procedures.

Policy services representative vs member service representative skills

Common policy services representative skills

Customer Service, 34%
Auto Insurance Policies, 8%
Inbound Calls, 6%
Policy Holders, 6%
Underwriting Guidelines, 5%
Insurance Coverage, 4%

Common member service representative skills

Front Desk, 29%
Cleanliness, 24%
Punctuality, 8%
Loan Payments, 3%
Member Service, 3%
Phone Calls, 2%

Policy Services Representative vs. similar jobs

Policy Services Representative related careers

Policy Services Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Policy Services Representative
Policy Services Representative vs Member Service Representative

Updated January 8, 2025

Browse office and administrative jobs