Policy services representative vs player services representative

The differences between policy services representatives and player services representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a policy services representative and a player services representative. Additionally, a policy services representative has an average salary of $57,231, which is higher than the $28,843 average annual salary of a player services representative.

The top three skills for a policy services representative include customer service, auto insurance policies and inbound calls. The most important skills for a player services representative are guest service, data entry, and customer service.

Policy services representative vs player services representative overview

	Policy Services Representative	Player Services Representative
Yearly salary	$57,231	$28,843
Hourly rate	$27.51	$13.87
Growth rate	-4%	-4%
Number of jobs	152,844	218,951
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	12	12

Policy services representative vs player services representative salary

Policy services representatives and player services representatives have different pay scales, as shown below.

	Policy Services Representative	Player Services Representative
Average salary	$57,231	$28,843
Salary range	Between $42,000 And $76,000	Between $22,000 And $36,000
Highest paying City	-	Sacramento, CA
Highest paying state	-	Massachusetts
Best paying company	-	Diablo Country Club
Best paying industry	-	Hospitality

Differences between policy services representative and player services representative education

There are a few differences between a policy services representative and a player services representative in terms of educational background:

	Policy Services Representative	Player Services Representative
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Policy services representative vs player services representative demographics

Here are the differences between policy services representatives' and player services representatives' demographics:

	Policy Services Representative	Player Services Representative
Average age	40	40
Gender ratio	Male, 28.7% Female, 71.3%	Male, 35.6% Female, 64.4%
Race ratio	Black or African American, 10.5% Unknown, 5.2% Hispanic or Latino, 21.0% Asian, 6.6% White, 56.0% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 5.8% Hispanic or Latino, 20.6% Asian, 6.6% White, 56.0% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between policy services representative and player services representative duties and responsibilities

Policy services representative example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Adapt communication to age-specific patients and ensure appropriate HIPPA guidelines are followed in patient communication and record keeping.
Adapt communication to age-specific patients and ensure appropriate HIPPA guidelines are followed in patient communication and record keeping.

Player services representative example responsibilities.

Maintain relationships with premium level player-base through telemarketing and event marketing to ensure property gaming revenue goals are achieve and exceed.
Experience with AS400 systems, CMS and LMS.
Assist seniors on their Medicare coverage and premiums.
Review and maintain DMV policy and procedure manual.
Operate a POS system to process and itemize admissions.
Serve as subject matter expert for transportation master data integrity in TMS.

Policy services representative vs player services representative skills

Common policy services representative skills

Customer Service, 34%
Auto Insurance Policies, 8%
Inbound Calls, 6%
Policy Holders, 6%
Underwriting Guidelines, 5%
Insurance Coverage, 4%

Common player services representative skills

Guest Service, 15%
Data Entry, 11%
Customer Service, 9%
Casino Floor, 8%
Reservations, 6%
Excellent Guest, 6%

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Office and Administrative Industry
Policy Services Representative
Policy Services Representative vs Player Services Representative

Updated January 8, 2025

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