Policy services representative vs service center representative

The differences between policy services representatives and service center representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a policy services representative and a service center representative. Additionally, a policy services representative has an average salary of $57,231, which is higher than the $33,420 average annual salary of a service center representative.

The top three skills for a policy services representative include customer service, auto insurance policies and inbound calls. The most important skills for a service center representative are patients, HR, and customer calls.

Policy services representative vs service center representative overview

	Policy Services Representative	Service Center Representative
Yearly salary	$57,231	$33,420
Hourly rate	$27.51	$16.07
Growth rate	-4%	-4%
Number of jobs	152,844	196,101
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 56%
Average age	40	40
Years of experience	12	12

Policy services representative vs service center representative salary

Policy services representatives and service center representatives have different pay scales, as shown below.

	Policy Services Representative	Service Center Representative
Average salary	$57,231	$33,420
Salary range	Between $42,000 And $76,000	Between $26,000 And $41,000
Highest paying City	-	Alameda, CA
Highest paying state	-	California
Best paying company	-	Cisco
Best paying industry	-	Insurance

Differences between policy services representative and service center representative education

There are a few differences between a policy services representative and a service center representative in terms of educational background:

	Policy Services Representative	Service Center Representative
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 56%
Most common major	Business	Business
Most common college	-	-

Policy services representative vs service center representative demographics

Here are the differences between policy services representatives' and service center representatives' demographics:

	Policy Services Representative	Service Center Representative
Average age	40	40
Gender ratio	Male, 28.7% Female, 71.3%	Male, 30.6% Female, 69.4%
Race ratio	Black or African American, 10.5% Unknown, 5.2% Hispanic or Latino, 21.0% Asian, 6.6% White, 56.0% American Indian and Alaska Native, 0.7%	Black or African American, 10.8% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 6.5% White, 56.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between policy services representative and service center representative duties and responsibilities

Policy services representative example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Adapt communication to age-specific patients and ensure appropriate HIPPA guidelines are followed in patient communication and record keeping.
Adapt communication to age-specific patients and ensure appropriate HIPPA guidelines are followed in patient communication and record keeping.

Service center representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Ensure that all telephone calls and pages are promptly handle in the best interest of Dartmouth-Hitchcock internal and external patients.
Maintain resident and guest confidentiality with strong understanding of HIPAA and privacy laws.
Assist participants with the benefit enrollment process by explaining types of insurance policies and IRS regulate spending accounts.
Instruct active and terminate participants with withdrawal options, process hardships and loans while also explaining IRS 1099R information.
Assist participants with inquiries relating to administration of healthcare reimbursement plans (FSA, HRA/HSA, and VEBA).

Policy services representative vs service center representative skills

Common policy services representative skills

Customer Service, 34%
Auto Insurance Policies, 8%
Inbound Calls, 6%
Policy Holders, 6%
Underwriting Guidelines, 5%
Insurance Coverage, 4%

Common service center representative skills

Patients, 14%
HR, 6%
Customer Calls, 5%
Phone Calls, 4%
Data Entry, 4%
Multitasking, 4%

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Policy Services Representative
Policy Services Representative vs Service Center Representative

Updated January 8, 2025

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