Policy services representative vs service specialist

The differences between policy services representatives and service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a policy services representative and a service specialist. Additionally, a policy services representative has an average salary of $57,231, which is higher than the $44,150 average annual salary of a service specialist.

The top three skills for a policy services representative include customer service, auto insurance policies and inbound calls. The most important skills for a service specialist are patients, social work, and criminal justice.

Policy services representative vs service specialist overview

	Policy Services Representative	Service Specialist
Yearly salary	$57,231	$44,150
Hourly rate	$27.51	$21.23
Growth rate	-4%	-4%
Number of jobs	152,844	207,020
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 53%
Average age	40	40
Years of experience	12	12

Policy services representative vs service specialist salary

Policy services representatives and service specialists have different pay scales, as shown below.

	Policy Services Representative	Service Specialist
Average salary	$57,231	$44,150
Salary range	Between $42,000 And $76,000	Between $27,000 And $71,000
Highest paying City	-	Boston, MA
Highest paying state	-	Massachusetts
Best paying company	-	Ropes & Gray
Best paying industry	-	Technology

Differences between policy services representative and service specialist education

There are a few differences between a policy services representative and a service specialist in terms of educational background:

	Policy Services Representative	Service Specialist
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 53%
Most common major	Business	Business
Most common college	-	-

Policy services representative vs service specialist demographics

Here are the differences between policy services representatives' and service specialists' demographics:

	Policy Services Representative	Service Specialist
Average age	40	40
Gender ratio	Male, 28.7% Female, 71.3%	Male, 40.1% Female, 59.9%
Race ratio	Black or African American, 10.5% Unknown, 5.2% Hispanic or Latino, 21.0% Asian, 6.6% White, 56.0% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between policy services representative and service specialist duties and responsibilities

Policy services representative example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Adapt communication to age-specific patients and ensure appropriate HIPPA guidelines are followed in patient communication and record keeping.
Adapt communication to age-specific patients and ensure appropriate HIPPA guidelines are followed in patient communication and record keeping.

Service specialist example responsibilities.

Achieve personal sales and referral goals by identifying, marketing and cross-selling banking products and services beneficial to customer needs.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Provide notary service as requested.
Respond to medical emergencies, including first aid and CPR.
Organize the transition of file transfers of major TRS/NAS clients from FTP to MessageWay.
Follow all rules set by FDCPA and state agencies - pass all annual tests.

Policy services representative vs service specialist skills

Common policy services representative skills

Customer Service, 34%
Auto Insurance Policies, 8%
Inbound Calls, 6%
Policy Holders, 6%
Underwriting Guidelines, 5%
Insurance Coverage, 4%

Common service specialist skills

Patients, 12%
Social Work, 10%
Criminal Justice, 4%
Rehabilitation, 4%
Excellent Interpersonal, 4%
Product Knowledge, 3%

Policy Services Representative vs. similar jobs

Policy Services Representative related careers

Policy Services Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Policy Services Representative
Policy Services Representative vs Service Specialist

Updated January 8, 2025

Browse office and administrative jobs