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Policy services representative vs support representative

The differences between policy services representatives and support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a policy services representative and a support representative. Additionally, a policy services representative has an average salary of $57,231, which is higher than the $33,372 average annual salary of a support representative.

The top three skills for a policy services representative include customer service, auto insurance policies and inbound calls. The most important skills for a support representative are patients, customer service, and troubleshoot.

Policy services representative vs support representative overview

Policy Services RepresentativeSupport Representative
Yearly salary$57,231$33,372
Hourly rate$27.51$16.04
Growth rate-4%-4%
Number of jobs152,844246,710
Job satisfaction-4
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 52%
Average age4040
Years of experience1212

Policy services representative vs support representative salary

Policy services representatives and support representatives have different pay scales, as shown below.

Policy Services RepresentativeSupport Representative
Average salary$57,231$33,372
Salary rangeBetween $42,000 And $76,000Between $26,000 And $42,000
Highest paying City-Santa Barbara, CA
Highest paying state-Alaska
Best paying company-Accenture
Best paying industry-Technology

Differences between policy services representative and support representative education

There are a few differences between a policy services representative and a support representative in terms of educational background:

Policy Services RepresentativeSupport Representative
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 52%
Most common majorBusinessBusiness
Most common college--

Policy services representative vs support representative demographics

Here are the differences between policy services representatives' and support representatives' demographics:

Policy Services RepresentativeSupport Representative
Average age4040
Gender ratioMale, 28.7% Female, 71.3%Male, 44.4% Female, 55.6%
Race ratioBlack or African American, 10.5% Unknown, 5.2% Hispanic or Latino, 21.0% Asian, 6.6% White, 56.0% American Indian and Alaska Native, 0.7%Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between policy services representative and support representative duties and responsibilities

Policy services representative example responsibilities.

  • Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
  • Adapt communication to age-specific patients and ensure appropriate HIPPA guidelines are followed in patient communication and record keeping.
  • Adapt communication to age-specific patients and ensure appropriate HIPPA guidelines are followed in patient communication and record keeping.

Support representative example responsibilities.

  • Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
  • Follow approved patient care algorithms to ensure patients receive quality care post surgically, while abiding by HIPAA regulations.
  • Maintain personal patient information while following HIPAA regulations.
  • Document department procedures; some convert into PowerPoint presentations.
  • Follow all current Medicare, Medicaid regulations and requirements to ensure continual compliance.
  • Provide hospital patients with assistance in obtaining proper medical coverage to cover medical expenses.
    • Show more

Policy services representative vs support representative skills

Common policy services representative skills
  • Customer Service, 34%
  • Auto Insurance Policies, 8%
  • Inbound Calls, 6%
  • Policy Holders, 6%
  • Underwriting Guidelines, 5%
  • Insurance Coverage, 4%
Common support representative skills
  • Patients, 10%
  • Customer Service, 8%
  • Troubleshoot, 8%
  • Data Entry, 8%
  • Technical Support, 7%
  • Phone Calls, 6%

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Updated January 8, 2025

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