Post job

Premium service representative vs player services representative

The differences between premium service representatives and player services representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a premium service representative and a player services representative. Additionally, a premium service representative has an average salary of $31,875, which is higher than the $28,843 average annual salary of a player services representative.

The top three skills for a premium service representative include reservations, VIP and annuities. The most important skills for a player services representative are guest service, data entry, and customer service.

Premium service representative vs player services representative overview

Premium Service RepresentativePlayer Services Representative
Yearly salary$31,875$28,843
Hourly rate$15.32$13.87
Growth rate-4%-4%
Number of jobs110,703218,951
Job satisfaction--
Most common degreeBachelor's Degree, 69%Bachelor's Degree, 35%
Average age4040
Years of experience1212

Premium service representative vs player services representative salary

Premium service representatives and player services representatives have different pay scales, as shown below.

Premium Service RepresentativePlayer Services Representative
Average salary$31,875$28,843
Salary rangeBetween $27,000 And $37,000Between $22,000 And $36,000
Highest paying City-Sacramento, CA
Highest paying state-Massachusetts
Best paying company-Diablo Country Club
Best paying industry-Hospitality

Differences between premium service representative and player services representative education

There are a few differences between a premium service representative and a player services representative in terms of educational background:

Premium Service RepresentativePlayer Services Representative
Most common degreeBachelor's Degree, 69%Bachelor's Degree, 35%
Most common majorBusinessBusiness
Most common college--

Premium service representative vs player services representative demographics

Here are the differences between premium service representatives' and player services representatives' demographics:

Premium Service RepresentativePlayer Services Representative
Average age4040
Gender ratioMale, 55.0% Female, 45.0%Male, 35.6% Female, 64.4%
Race ratioBlack or African American, 10.7% Unknown, 5.6% Hispanic or Latino, 21.6% Asian, 6.9% White, 54.5% American Indian and Alaska Native, 0.7%Black or African American, 10.0% Unknown, 5.8% Hispanic or Latino, 20.6% Asian, 6.6% White, 56.0% American Indian and Alaska Native, 0.8%
LGBT Percentage7%7%

Differences between premium service representative and player services representative duties and responsibilities

Premium service representative example responsibilities.

  • Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
  • Handle carrier reimbursement checks receive from insurance carriers in a timely manner by looking up information in the AS400 system.
  • Call center customer service representative for HNW clients.
  • Uncover other needs that may arise through the phone interaction.
  • Ensure VIP guests and club members receive superior service and accommodations.
  • Coordinate all aspects of travel for these clients including flight reservations and ticketing.
  • Show more

Player services representative example responsibilities.

  • Maintain relationships with premium level player-base through telemarketing and event marketing to ensure property gaming revenue goals are achieve and exceed.
  • Experience with AS400 systems, CMS and LMS.
  • Assist seniors on their Medicare coverage and premiums.
  • Review and maintain DMV policy and procedure manual.
  • Operate a POS system to process and itemize admissions.
  • Serve as subject matter expert for transportation master data integrity in TMS.
  • Show more

Premium service representative vs player services representative skills

Common premium service representative skills
  • Reservations, 58%
  • VIP, 10%
  • Annuities, 9%
  • Problem Resolution, 5%
  • Season Ticket Holders, 4%
  • Client Relationships, 3%
Common player services representative skills
  • Guest Service, 15%
  • Data Entry, 11%
  • Customer Service, 9%
  • Casino Floor, 8%
  • Reservations, 6%
  • Excellent Guest, 6%

Browse office and administrative jobs