Premium service representative vs provider services representative

Differences between premium service representative and provider services representative duties and responsibilities

Premium service representative example responsibilities.

• Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
• Handle carrier reimbursement checks receive from insurance carriers in a timely manner by looking up information in the AS400 system.
• Call center customer service representative for HNW clients.
• Uncover other needs that may arise through the phone interaction.
• Ensure VIP guests and club members receive superior service and accommodations.
• Coordinate all aspects of travel for these clients including flight reservations and ticketing.
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Provider services representative example responsibilities.

• Coach, evaluate and performance manage MSRs to ensure timely and accurate service to clients.
• Achieve excellent customer satisfaction ratings as documented by CIGNA surveys.
• Proof reading contracts in order to adjust claims according to proper DRG, ICD-9, and CPT codes.
• Complete the surgery schedule and ensure all patients are aware of their financial responsibility prior to the surgery date.
• Help providers with all information about CPT codes such as authorizations, restrictions, fee schedules, and correct diagnosis codes.
• Register patients for surgery in computer system.
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