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The differences between premium service representatives and retention representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a premium service representative and a retention representative. Additionally, a retention representative has an average salary of $50,753, which is higher than the $31,875 average annual salary of a premium service representative.
The top three skills for a premium service representative include reservations, VIP and annuities. The most important skills for a retention representative are product knowledge, customer service, and outbound calls.
Premium service representatives and retention representatives have different pay scales, as shown below.
| Premium Service Representative | Retention Representative | |
| Average salary | $31,875 | $50,753 |
| Salary range | Between $27,000 And $37,000 | Between $40,000 And $63,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | California |
| Best paying company | - | Forward |
| Best paying industry | - | Technology |
There are a few differences between a premium service representative and a retention representative in terms of educational background:
| Premium Service Representative | Retention Representative | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between premium service representatives' and retention representatives' demographics:
| Premium Service Representative | Retention Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 55.0% Female, 45.0% | Male, 38.5% Female, 61.5% |
| Race ratio | Black or African American, 10.7% Unknown, 5.6% Hispanic or Latino, 21.6% Asian, 6.9% White, 54.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 21.1% Asian, 6.1% White, 54.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |