Premium service representative vs support representative

Differences between premium service representative and support representative duties and responsibilities

Premium service representative example responsibilities.

• Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
• Handle carrier reimbursement checks receive from insurance carriers in a timely manner by looking up information in the AS400 system.
• Call center customer service representative for HNW clients.
• Uncover other needs that may arise through the phone interaction.
• Ensure VIP guests and club members receive superior service and accommodations.
• Coordinate all aspects of travel for these clients including flight reservations and ticketing.
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Support representative example responsibilities.

• Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
• Follow approved patient care algorithms to ensure patients receive quality care post surgically, while abiding by HIPAA regulations.
• Maintain personal patient information while following HIPAA regulations.
• Document department procedures; some convert into PowerPoint presentations.
• Follow all current Medicare, Medicaid regulations and requirements to ensure continual compliance.
• Provide hospital patients with assistance in obtaining proper medical coverage to cover medical expenses.
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