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Project manager technical support vs information technology project manager

The differences between project managers technical support and information technology project managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a project manager technical support, becoming an information technology project manager takes usually requires 4-6 years. Additionally, an information technology project manager has an average salary of $106,981, which is higher than the $61,581 average annual salary of a project manager technical support.

The top three skills for a project manager technical support include technical support, project management and database. The most important skills for an information technology project manager are project management, infrastructure, and scrum.

Project manager technical support vs information technology project manager overview

Project Manager Technical SupportInformation Technology Project Manager
Yearly salary$61,581$106,981
Hourly rate$29.61$51.43
Growth rate10%-
Number of jobs206,881207,249
Job satisfaction-3
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 68%
Average age4244
Years of experience26

Project manager technical support vs information technology project manager salary

Project managers technical support and information technology project managers have different pay scales, as shown below.

Project Manager Technical SupportInformation Technology Project Manager
Average salary$61,581$106,981
Salary rangeBetween $36,000 And $102,000Between $76,000 And $149,000
Highest paying City-Menlo Park, CA
Highest paying state-California
Best paying company-Reed Smith
Best paying industry-Technology

Differences between project manager technical support and information technology project manager education

There are a few differences between a project manager technical support and an information technology project manager in terms of educational background:

Project Manager Technical SupportInformation Technology Project Manager
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 68%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Project manager technical support vs information technology project manager demographics

Here are the differences between project managers technical support' and information technology project managers' demographics:

Project Manager Technical SupportInformation Technology Project Manager
Average age4244
Gender ratioMale, 75.6% Female, 24.4%Male, 66.4% Female, 33.6%
Race ratioBlack or African American, 10.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 13.1% White, 54.8% American Indian and Alaska Native, 0.4%Black or African American, 6.2% Unknown, 4.7% Hispanic or Latino, 8.8% Asian, 12.0% White, 67.7% American Indian and Alaska Native, 0.5%
LGBT Percentage11%11%

Differences between project manager technical support and information technology project manager duties and responsibilities

Project manager technical support example responsibilities.

  • Manage lifecycle of incidents in adherence to ITIL framework of best practices.
  • Manage and coordinate engineers in the network support environment consisting of UNIX and Novell servers, Cisco routers and switches.
  • Manage external vendors including QA and software development studios to help expedite increase project workload.
  • Manage large scale/multi-team projects for multi-million dollar clients requesting international VPN, frame relay, multiprotocol or SNA connectivity.
  • Review, evaluate and formulate project plans, while keeping PMO industry and ITIL standards, schedules and budgets.
  • Review SLA and operational metrics with customers.
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Information technology project manager example responsibilities.

  • Manage schedules, payroll, and customer relations for all subordinates.
  • Prepare detailed work breakdown structures (WBS) and instill shared accountability for achieving project milestones.
  • Project hardware and software resources are manage through accurate control of notebook, desktop and remote server master build configurations.
  • Manage change windows and verify impact to production environment.
  • Manage Java development team in translating functional specifications into J2EE application.
  • Manage approximately twenty small/medium EDI projects simultaneously for national medical insurance providers for transportation.
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Project manager technical support vs information technology project manager skills

Common project manager technical support skills
  • Technical Support, 23%
  • Project Management, 8%
  • Database, 5%
  • Network Infrastructure, 4%
  • Desktop Support, 4%
  • SQL Server, 3%
Common information technology project manager skills
  • Project Management, 16%
  • Infrastructure, 7%
  • Scrum, 5%
  • Software Development, 4%
  • Project Scope, 4%
  • Risk Management, 3%

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