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Project manager technical support vs information technology support manager

The differences between project managers technical support and information technology support managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a project manager technical support, becoming an information technology support manager takes usually requires 6-8 years. Additionally, an information technology support manager has an average salary of $104,424, which is higher than the $61,581 average annual salary of a project manager technical support.

The top three skills for a project manager technical support include technical support, project management and database. The most important skills for an information technology support manager are customer service, ITIL, and project management.

Project manager technical support vs information technology support manager overview

Project Manager Technical SupportInformation Technology Support Manager
Yearly salary$61,581$104,424
Hourly rate$29.61$50.20
Growth rate10%16%
Number of jobs206,881162,131
Job satisfaction--
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 61%
Average age4247
Years of experience28

Project manager technical support vs information technology support manager salary

Project managers technical support and information technology support managers have different pay scales, as shown below.

Project Manager Technical SupportInformation Technology Support Manager
Average salary$61,581$104,424
Salary rangeBetween $36,000 And $102,000Between $76,000 And $142,000
Highest paying City-Seattle, WA
Highest paying state-Washington
Best paying company-Clinica Sierra Vista
Best paying industry-Finance

Differences between project manager technical support and information technology support manager education

There are a few differences between a project manager technical support and an information technology support manager in terms of educational background:

Project Manager Technical SupportInformation Technology Support Manager
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 61%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Project manager technical support vs information technology support manager demographics

Here are the differences between project managers technical support' and information technology support managers' demographics:

Project Manager Technical SupportInformation Technology Support Manager
Average age4247
Gender ratioMale, 75.6% Female, 24.4%Male, 82.2% Female, 17.8%
Race ratioBlack or African American, 10.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 13.1% White, 54.8% American Indian and Alaska Native, 0.4%Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.3% Asian, 12.6% White, 64.9% American Indian and Alaska Native, 0.2%
LGBT Percentage11%11%

Differences between project manager technical support and information technology support manager duties and responsibilities

Project manager technical support example responsibilities.

  • Manage lifecycle of incidents in adherence to ITIL framework of best practices.
  • Manage and coordinate engineers in the network support environment consisting of UNIX and Novell servers, Cisco routers and switches.
  • Manage external vendors including QA and software development studios to help expedite increase project workload.
  • Manage large scale/multi-team projects for multi-million dollar clients requesting international VPN, frame relay, multiprotocol or SNA connectivity.
  • Review, evaluate and formulate project plans, while keeping PMO industry and ITIL standards, schedules and budgets.
  • Review SLA and operational metrics with customers.
  • Show more

Information technology support manager example responsibilities.

  • Manage and maintain backup of physical and VMware virtual servers.
  • Manage the acquisition, installation and maintenance of the organization's LAN hardware/software.
  • Manage a staff team for administration on a LAN supporting approximately 50 subscribers.
  • Design and implement a video conferencing system and ensure network stability and QOS and manage the current VoIP network.
  • Lead group of external contractors in the onsite support Helpdesk, setting objectives, assigning tasks and monitoring their assignments.
  • Manage the deployment, maintenance, support and upgrade of servers, PC's, software, operating systems and printers.
  • Show more

Project manager technical support vs information technology support manager skills

Common project manager technical support skills
  • Technical Support, 23%
  • Project Management, 8%
  • Database, 5%
  • Network Infrastructure, 4%
  • Desktop Support, 4%
  • SQL Server, 3%
Common information technology support manager skills
  • Customer Service, 14%
  • ITIL, 4%
  • Project Management, 4%
  • Desk Support, 4%
  • Customer Satisfaction, 4%
  • Database, 3%

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