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Project manager technical support vs information technology technical services manager

The differences between project managers technical support and information technology technical services managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a project manager technical support, becoming an information technology technical services manager takes usually requires 6-8 years. Additionally, an information technology technical services manager has an average salary of $114,021, which is higher than the $61,581 average annual salary of a project manager technical support.

The top three skills for a project manager technical support include technical support, project management and database. The most important skills for an information technology technical services manager are project management, ITIL, and service management.

Project manager technical support vs information technology technical services manager overview

Project Manager Technical SupportInformation Technology Technical Services Manager
Yearly salary$61,581$114,021
Hourly rate$29.61$54.82
Growth rate10%16%
Number of jobs206,881209,334
Job satisfaction--
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 64%
Average age4247
Years of experience28

Project manager technical support vs information technology technical services manager salary

Project managers technical support and information technology technical services managers have different pay scales, as shown below.

Project Manager Technical SupportInformation Technology Technical Services Manager
Average salary$61,581$114,021
Salary rangeBetween $36,000 And $102,000Between $86,000 And $150,000
Highest paying City-San Francisco, CA
Highest paying state-California
Best paying company-Mayo Clinic
Best paying industry-Finance

Differences between project manager technical support and information technology technical services manager education

There are a few differences between a project manager technical support and an information technology technical services manager in terms of educational background:

Project Manager Technical SupportInformation Technology Technical Services Manager
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 64%
Most common majorBusinessBusiness
Most common collegeStanford UniversityCarnegie Mellon University

Project manager technical support vs information technology technical services manager demographics

Here are the differences between project managers technical support' and information technology technical services managers' demographics:

Project Manager Technical SupportInformation Technology Technical Services Manager
Average age4247
Gender ratioMale, 75.6% Female, 24.4%Male, 81.6% Female, 18.4%
Race ratioBlack or African American, 10.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 13.1% White, 54.8% American Indian and Alaska Native, 0.4%Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.1% Asian, 12.6% White, 65.1% American Indian and Alaska Native, 0.2%
LGBT Percentage11%11%

Differences between project manager technical support and information technology technical services manager duties and responsibilities

Project manager technical support example responsibilities.

  • Manage lifecycle of incidents in adherence to ITIL framework of best practices.
  • Manage and coordinate engineers in the network support environment consisting of UNIX and Novell servers, Cisco routers and switches.
  • Manage external vendors including QA and software development studios to help expedite increase project workload.
  • Manage large scale/multi-team projects for multi-million dollar clients requesting international VPN, frame relay, multiprotocol or SNA connectivity.
  • Review, evaluate and formulate project plans, while keeping PMO industry and ITIL standards, schedules and budgets.
  • Review SLA and operational metrics with customers.
  • Show more

Information technology technical services manager example responsibilities.

  • Lead SCCM client rollout to all servers.
  • Lead the redesign of systems to meet PCI and encryption compliance goals.
  • Manage the implementation of a global Unix environment in support of product development.
  • Manage design and planning for proprietary software that interfaces with the new ERP.
  • Develop project plans, coordinate completion of projects necessary to achieve and maintain HIPAA compliance.
  • Manage to a develop scorecard of KPIs to baseline and trend performance of all service areas.
  • Show more

Project manager technical support vs information technology technical services manager skills

Common project manager technical support skills
  • Technical Support, 23%
  • Project Management, 8%
  • Database, 5%
  • Network Infrastructure, 4%
  • Desktop Support, 4%
  • SQL Server, 3%
Common information technology technical services manager skills
  • Project Management, 8%
  • ITIL, 7%
  • Service Management, 7%
  • Customer Service, 6%
  • ITSM, 4%
  • Process Improvement, 4%

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