Project manager technical support vs project manager

Differences between project manager technical support and project manager duties and responsibilities

Project manager technical support example responsibilities.

• Manage lifecycle of incidents in adherence to ITIL framework of best practices.
• Manage and coordinate engineers in the network support environment consisting of UNIX and Novell servers, Cisco routers and switches.
• Manage external vendors including QA and software development studios to help expedite increase project workload.
• Manage large scale/multi-team projects for multi-million dollar clients requesting international VPN, frame relay, multiprotocol or SNA connectivity.
• Review, evaluate and formulate project plans, while keeping PMO industry and ITIL standards, schedules and budgets.
• Review SLA and operational metrics with customers.
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Project manager example responsibilities.

• Schedule and manage the GCP audit process.
• Define, develop and manage metrics and KPIs systems for new product business group.
• Manage the application process for the FDA medical device, minority and small business certifications.
• Manage multiple projects and resources simultaneously while mentoring, coaching and implementing best practices, SOX and HIPAA compliance standards.
• Lead teams using the Informatica ETL tool for the design and development of multiple financial and risk enterprise data warehouses.
• Administer and manage Salesforce requirements.
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