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Project manager technical support vs senior technical analyst

The differences between project managers technical support and senior technical analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a project manager technical support, becoming a senior technical analyst takes usually requires 4-6 years. Additionally, a senior technical analyst has an average salary of $100,220, which is higher than the $61,581 average annual salary of a project manager technical support.

The top three skills for a project manager technical support include technical support, project management and database. The most important skills for a senior technical analyst are infrastructure, customer service, and project management.

Project manager technical support vs senior technical analyst overview

Project Manager Technical SupportSenior Technical Analyst
Yearly salary$61,581$100,220
Hourly rate$29.61$48.18
Growth rate10%9%
Number of jobs206,881152,373
Job satisfaction--
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 66%
Average age4243
Years of experience26

Project manager technical support vs senior technical analyst salary

Project managers technical support and senior technical analysts have different pay scales, as shown below.

Project Manager Technical SupportSenior Technical Analyst
Average salary$61,581$100,220
Salary rangeBetween $36,000 And $102,000Between $76,000 And $130,000
Highest paying City-Mountain View, CA
Highest paying state-California
Best paying company-Morgan Lewis
Best paying industry-Finance

Differences between project manager technical support and senior technical analyst education

There are a few differences between a project manager technical support and a senior technical analyst in terms of educational background:

Project Manager Technical SupportSenior Technical Analyst
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 66%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityStanford University

Project manager technical support vs senior technical analyst demographics

Here are the differences between project managers technical support' and senior technical analysts' demographics:

Project Manager Technical SupportSenior Technical Analyst
Average age4243
Gender ratioMale, 75.6% Female, 24.4%Male, 76.1% Female, 23.9%
Race ratioBlack or African American, 10.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 13.1% White, 54.8% American Indian and Alaska Native, 0.4%Black or African American, 10.4% Unknown, 5.0% Hispanic or Latino, 11.2% Asian, 14.5% White, 58.7% American Indian and Alaska Native, 0.2%
LGBT Percentage11%8%

Differences between project manager technical support and senior technical analyst duties and responsibilities

Project manager technical support example responsibilities.

  • Manage lifecycle of incidents in adherence to ITIL framework of best practices.
  • Manage and coordinate engineers in the network support environment consisting of UNIX and Novell servers, Cisco routers and switches.
  • Manage external vendors including QA and software development studios to help expedite increase project workload.
  • Manage large scale/multi-team projects for multi-million dollar clients requesting international VPN, frame relay, multiprotocol or SNA connectivity.
  • Review, evaluate and formulate project plans, while keeping PMO industry and ITIL standards, schedules and budgets.
  • Review SLA and operational metrics with customers.
  • Show more

Senior technical analyst example responsibilities.

  • Perform PC imaging and manage active directory accounts.
  • Manage various OS and database specific upgrades on Linux/Windows environment.
  • Develop integration and automation of ITIL processes in order to achieve superior service management.
  • Develop Unix shell scripts to streamline and automate operations processes as well as application monitors across multiple enterprise applications and databases.
  • Manage business requirements gathering for functionality development and interface definition from the legacy systems to the CRM and SA management applications.
  • Develop utility programs that allows QA testers to easily verify that data imported/export to/from space management system are correct.
  • Show more

Project manager technical support vs senior technical analyst skills

Common project manager technical support skills
  • Technical Support, 23%
  • Project Management, 8%
  • Database, 5%
  • Network Infrastructure, 4%
  • Desktop Support, 4%
  • SQL Server, 3%
Common senior technical analyst skills
  • Infrastructure, 8%
  • Customer Service, 7%
  • Project Management, 6%
  • Data Analysis, 5%
  • Technical Support, 5%
  • Java, 5%

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