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Project manager technical support vs supervisor, technical support

The differences between project managers technical support and supervisors, technical support can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a project manager technical support and a supervisor, technical support. Additionally, a supervisor, technical support has an average salary of $87,039, which is higher than the $61,581 average annual salary of a project manager technical support.

The top three skills for a project manager technical support include technical support, project management and database. The most important skills for a supervisor, technical support are customer service, customer satisfaction, and direct reports.

Project manager technical support vs supervisor, technical support overview

Project Manager Technical SupportSupervisor, Technical Support
Yearly salary$61,581$87,039
Hourly rate$29.61$41.85
Growth rate10%10%
Number of jobs206,881147,833
Job satisfaction--
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 51%
Average age4242
Years of experience22

Project manager technical support vs supervisor, technical support salary

Project managers technical support and supervisors, technical support have different pay scales, as shown below.

Project Manager Technical SupportSupervisor, Technical Support
Average salary$61,581$87,039
Salary rangeBetween $36,000 And $102,000Between $62,000 And $121,000
Highest paying City-New York, NY
Highest paying state-New York
Best paying company-Applied Materials
Best paying industry-Finance

Differences between project manager technical support and supervisor, technical support education

There are a few differences between a project manager technical support and a supervisor, technical support in terms of educational background:

Project Manager Technical SupportSupervisor, Technical Support
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 51%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Project manager technical support vs supervisor, technical support demographics

Here are the differences between project managers technical support' and supervisors, technical support' demographics:

Project Manager Technical SupportSupervisor, Technical Support
Average age4242
Gender ratioMale, 75.6% Female, 24.4%Male, 74.6% Female, 25.4%
Race ratioBlack or African American, 10.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 13.1% White, 54.8% American Indian and Alaska Native, 0.4%Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between project manager technical support and supervisor, technical support duties and responsibilities

Project manager technical support example responsibilities.

  • Manage lifecycle of incidents in adherence to ITIL framework of best practices.
  • Manage and coordinate engineers in the network support environment consisting of UNIX and Novell servers, Cisco routers and switches.
  • Manage external vendors including QA and software development studios to help expedite increase project workload.
  • Manage large scale/multi-team projects for multi-million dollar clients requesting international VPN, frame relay, multiprotocol or SNA connectivity.
  • Review, evaluate and formulate project plans, while keeping PMO industry and ITIL standards, schedules and budgets.
  • Review SLA and operational metrics with customers.
  • Show more

Supervisor, technical support example responsibilities.

  • Manage all network-relate issue resolution (Ethernet & TCP/IP).
  • Manage organizations ticketing queue and assign tickets as per establish SLA guidelines.
  • Manage new facility infrastructure architecture and engineering installation as well as existing facility technology upgrades and expansions.
  • Identify and resolve windows server, SQL and TCIP networking issues.
  • Program and troubleshoot POS terminals for check and gift card processing.
  • Use SQL to query client systems to troubleshoot data and configuration issues.
  • Show more

Project manager technical support vs supervisor, technical support skills

Common project manager technical support skills
  • Technical Support, 23%
  • Project Management, 8%
  • Database, 5%
  • Network Infrastructure, 4%
  • Desktop Support, 4%
  • SQL Server, 3%
Common supervisor, technical support skills
  • Customer Service, 26%
  • Customer Satisfaction, 9%
  • Direct Reports, 5%
  • Customer Support, 4%
  • Performance Reviews, 3%
  • PCS, 3%

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