Project manager technical support vs technical support manager

Differences between project manager technical support and technical support manager duties and responsibilities

Project manager technical support example responsibilities.

• Manage lifecycle of incidents in adherence to ITIL framework of best practices.
• Manage and coordinate engineers in the network support environment consisting of UNIX and Novell servers, Cisco routers and switches.
• Manage external vendors including QA and software development studios to help expedite increase project workload.
• Manage large scale/multi-team projects for multi-million dollar clients requesting international VPN, frame relay, multiprotocol or SNA connectivity.
• Review, evaluate and formulate project plans, while keeping PMO industry and ITIL standards, schedules and budgets.
• Review SLA and operational metrics with customers.
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Technical support manager example responsibilities.

• Manage Compellent SAN and VMware environment.
• Advertise and manage packages and collections in SCCM environment.
• Manage fast-pace service desk according to ITIL best practices and standard operating procedures.
• Authore and manage training guide updates for department best practices store on the department's SharePoint portal.
• Manage development of next generation product with extensive geometry details and testing, in collaboration with an OEM.
• Administer LINUX operating systems servers creating regions, users, installing products and applications to manage the servers and user needs.
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